I’m very disappointed with SMS Global. The pricing on their website is not transparent — they do not clearly state that an additional 10% GST will be charged. This only becomes apparent later, a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Overall SMS provider is good. If we take quality of delivery - I'd say this one is the best SMS gateway I've worked so far. However still some features are missing. As example - Send/receive API canno... Zobacz więcej
One of the best SMS service provider in the region! Easy set up & user friendly interface makes SMSGlobal stand out in crowd. Also the support is amazing. Especially our success managers Mr. Cannon... Zobacz więcej
If the dashboard showed the number of messages being charged for - including multiples for 160+ characters - rather than just the net number of messages. This lead us to query the charges as our mon... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
SMSGlobal is an international leader in mobile messaging services. We love connecting businesses and organisations to the people that matter to them. By delivering unbeatable value through innovative technology platforms, we empower our customers with the ability to deliver messages, quickly, easily and reliably. Starting in 2007, our head office is located in Melbourne, Australia. We deliver solutions to a wide range of clients including banks, airlines, insurance companies, sports clubs, software companies and marketing agencies, to mention just a few. Our success has seen us expand internationally into the Middle East and North Africa, with further global expansion expected in the near future.
Dane kontaktowe
96 - 98 Market Street, 3205, Melbourne, Stany Zjednoczone
- +61 1300 883 400
- info@smsglobal.com
- smsglobal.com
2,9
Średnia
176 recenzji
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Jak firma korzysta z Trustpilot
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Inni użytkownicy przeglądali również
Easy and reliable.
I've been using SMSGlobal for about 5-6 years now on and off and only for our home office. It's easy, quick, reliable and inexpensive.
I'm one of those that just don't like typing long messages on my phone or tablet so I use SMS from my PC to send long messages.
I still haven't worked out how to send attachments successfully. The ones I send never get delivered but that is not a real issue with me.
A great reminder service when credit is running low.
7 czerwca 2016
Opinia niezależna
Odpowiedź od SMSGlobal
Hi Jenny,
We love you back!
Still have that attachment issue? No Problem! Contact us anytime (Remember we are here 24/7!)
We will be more than happy to assist you.
We are delighted you like our reminder service! We think it's pretty neat too.
Happy Messaging!
The SMSGlobal Team
services
Service is great . got back to me fast and fixed my prob and had me back on line in mins thanks
31 maja 2016
Opinia niezależna
Odpowiedź od SMSGlobal
Hi Peter,
Our Support team works round the clock to deliver quality service for our customers.
We are delighted you have had a great experience with us!
We look forward to delivery great service for you and your business!
Happy Messaging!
The SMSGlobal Team
Odpowiedź od SMSGlobal
Hi Dimitris,
The Custom Word function can be issued as a sender ID in the process of you sending your SMS or MMS from our MXT platform.
In some countries, custom word sender ID's are tightly monitored - particularly from overseas origins.
Thanks for your feedback regarding support, we will follow up with them - you should have been provided with more information.
Kind Regards,
The SMSGlobal Team
Helps us keep in touch
The system is easy to use. Support team is great. Quick and efficient way to keep in touch with my customers.
11 maja 2016
Opinia niezależna
Odpowiedź od SMSGlobal
Hi Kirsty,
We love you too!
We are delighted that your SMS Messaging is helping you reach out to your customers.
Through thick and thin, our support team is here 24/7 so you can stay connected/
Happy Messaging!
The SMSGlobal Team
Great service
Joined with SMS Global last year. Great pricing, reliable and very helpful when we had questions.
5 maja 2016
Opinia niezależna
Couldn't be happier
The best service I was looking for ages.
Couldn't be happier when i found SMSGlobal.
Thank you so very much for this affordable service even for my personal home server.
2 maja 2016
Opinia niezależna
Very user friendly and quick SMS service
Good pricing, great send speed and great service to boot, i wouldn't have my services elsewhere.
2 maja 2016
Opinia niezależna
Payment Issue
Made a payment via Paypal which was successful, my Credit Card was debited, but I had to follow-up multiple times with SMSGlobal to get this payment actually credited to my account. This stuff should just work. This is not the first time I've had this problem with a Paypal payment not being credited to the account automatically, requiring me to follow-up at least a couple of times after each problem.
28 kwietnia 2016
Opinia niezależna
Odpowiedź od SMSGlobal
Hi Frank,
Thank you for your feedback - we will follow-up with the support team.
Our payment handling system will schedule payments for maual review, which is installed to ensure you and all our users are safe from suspicious or possible fraudulent activity.
We sincerely apologise if your credit had not been processed in a reasonable time period - we are working hard to ensure our customers are processed so they can get on with their messaging promptly.
If you have nay further suggestions - We would love to hear from you.
Kind Regards,
The SMSGlobal Team
SMSGlobal experience
Normally great. Some problems with message to Vodafone not getting through. This maybe a Vodafone problem, not SMSGlobal.
No longer doing specials. The various plans are useless. Wish they would offer something more useful.
28 kwietnia 2016
Opinia niezależna
Best Marketing Tool
We have used SMSGlobal for a number of years now and have been very happy with the system. Mainly used to inform current clients of promotions/sales, and also remind customers to collected completed work. It never fails to promote sales, ans our clients are positive to the service.
28 kwietnia 2016
Opinia niezależna
Interface
The interface to send SMS is not user friendly.
It would be very beneficial if it was possible to paste a list of mobile phone directly from a spreadsheet instead of going through numerous steps.
28 kwietnia 2016
Opinia niezależna
Odpowiedź od SMSGlobal
Hi Cathy,
Thank you for your feedback - we are always looking for ideas from our customers to give you the best experience possible.
We will forward your suggestion on to the tech development team to implement more user-friendly options to improve our interface and user experience.
If you have any more great suggestions, send us an email via our website.
Kind Regards,
The SMSGlobal Team
reporting is flaky at best
the ability to extract reports is below average and never seems to work correctly
28 kwietnia 2016
Opinia niezależna
Odpowiedź od SMSGlobal
Hi Paul,
Reports can be extracted with records up to 3 months. If you require reports extracted for 3 months or more, send us in an email and we can supply you with the reports you need.
We apologise if your experience with extracting reports was an unpleasant one, but we are always working hard from the feedback we receive to improve our system and support.
If you have any more suggestions for improvement, please send us an email via our website. We'd love to hear from you!
Kind Regards,
The SMSGlobal Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.