Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
We create surf gear that makes you feel good, look good, and stay safe. Protection, style, and a whole lot of surf energy – all in one brand. 🏄🏽♀️
60 rue François 1er, 75008, Paris, Francja
3,8
10 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic customer service! I initially left a negative review because I thought they had sent me the wrong item, but then I realized that I had placed the order incorrectly. They were extremely helpful throughout the entire process and very understanding of my mistake. Five stars!
This bucket hat features a removable plastic protective insert designed to provide discreet head protection for watersports while maintaining the appearance of a normal hat.
The concept is excellent, but the design of the plastic protective insert is unfortunately a major weakness. A significant portion of the back of the head remains exposed, leaving one of the most vulnerable areas without adequate protection during watersports. A more extended rear section would greatly improve both safety and the overall effectiveness of the product.
Odpowiedź od SMILE Surf Wear
Hi, Mario. Thank you so much for taking the time to leave such a thoughtful review. 💚
We genuinely appreciate your honest feedback.
I believe we also had the chance to chat with you through our website, but I wanted to reiterate our response here for anyone reading this review.
Our Reef Ranger 1.0 is designed to provide light head protection for everyday surf conditions while remaining comfortable enough to wear like a regular surf hat. It isn't intended to be compared to or replace a professional helmet, which is designed for a different level of protection and is typically much bulkier, heavier, and significantly more expensive. Instead, our goal is to offer a balance of comfort, wearability, and light impact protection for everyday surf sessions.
The slightly open-back design of our market-certified protective insert is intentional, not a manufacturing defect or missing component. We completely understand that some surfers would prefer more rear coverage, and we've heard this feedback from others as well.
We'd also like to clarify that the insert's shape and level of coverage are shown in multiple places throughout our website before purchase, including our product photos, and a 3D interactive view of the complete hat structure on our homepage. We want customers to have a clear understanding of exactly how the product is designed before making a purchase.
That said, customer feedback like yours has played a big role in shaping our next generation of products. We're actively developing our own custom protective insert with full 360° coverage. It's a project we're incredibly excited about, but we want to make sure it's thoroughly tested before bringing it to market.
Thank you again for sharing your thoughts. We truly appreciate the feedback, and we hope we'll have the opportunity to earn that fifth star from you in the future 🌊
I originally rated my surf hat 3 stars, because the rivets on my hat came loose and the elastic strap tore. I described all of this in detail in my review — as a German, I of course had to live up to our reputation of being very meticulous and analyzing every little detail. :-)
A reply from SMILE came very quickly, asking me to send some photos, since they're always looking to improve their products and this really shouldn't happen. The moment they saw my pictures, they offered me a replacement right away. So now it's a maximum positive rating from me.
SMILE is a brand that genuinely takes its products seriously and does everything to put a "smile" on the customer's face. That was truly top-notch service. And once again: I love the old hat too, even with its loose rivets. My daughter loves it as well. It fits perfectly even without the helmet insert and gives great protection from the sun.
Thanks for the fantastic service, and greetings from Colombia, where I'm currently on the hunt for the best wingfoil spots!
A hat that’s great for both keiki and adults. The comfortable strap, versatile design, and multifunctional use make it a great choice for any water sport. Highly recommended
I had a complaint about a hat, and it was resolved immediately with a replacement shipment—super fast and professional. That’s exactly what I consider perfect customer service.
Great costumer service! You can really feel that there are nice people working with passion. Also the product itself is amazing and we love our helmets. Super cute and super protective! 100% recommendation.
Great hats. The guys at Smile are very kind and were available to answer all my questions. I recommend their products; they are unrivaled in the water!
0 stars. It’s been 2 months and I still don’t have what I ordered. I needed a return for a new size and the customer service hasn’t even acknowledged me. DO NOT ORDER FROM HERE.
Odpowiedź od SMILE Surf Wear
Hi,
Rochelle here from SMILE.
First of all, we’re truly, truly sorry for the experience you’ve had with us and for how long this situation has gone unresolved 🙏
Waiting this long for an exchange, especially without receiving proper follow-up from our side, is absolutely not the experience we want anyone to have.
We only recently realized that this review page was still active, as we had previously been using a different review platform. That’s when we came across your review, and we immediately wanted to reach out and look into this properly.
We’ve already contacted you through TrustPilot because we’d really like to backtrack the previous contact attempts and conversations you may have had with us, so we can fully understand what happened and properly sort this out for you.
If you could reply there with a few more details, we’d genuinely appreciate it. We know this is already far later than it should have been, but we’d still really love the chance to make things right
Looking forward to your response
Owner reached out to me personally and went above and beyond to deliver top customer service to me after a poor experience with a delayed delivery.
Bonjour, je cherchais un bob de surf incluant une protection aux chocs. Après une étude de marché et quelques essais en magasins je reçois sur Facebook une publicité ciblée de cette marque et de son bob de surf qui correspond en tous points à ce que je recherche. J’en commande 2 directement sur le site internet en passant par un moteur de recherche et en payant par PayPal car j’ai peur des arnaques. J’ai reçu mes articles en 4 semaines mais seulement 6 jours après qu’ils aient quitté leur entrepôt. C’est une jeune entreprise qui a fait face à des difficultés logistiques et organisationnelles dû au succès rencontré et à la publicité sur les réseaux sociaux. La communication avec le client est sérieuse et excellente (site, e-mail et whatsapp). Le bob est très bien conçu et agréable à utiliser avec ses jugulaires larges qui protègent les oreilles. Le tissu sèche rapidement et il ne double pas son poids lorsqu’il est dans l’eau. Je recommande cette entreprise à laquelle il faut faire confiance.
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