SmartCover Recenzje 1145

Wynik TrustScore: 3 na 5

3,1

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Have made several purchases of the FFP2 masks and found them comfortable and fairly well sealing however the nose wire breaks after a few weeks and washes which then ruins the seal, especially if you... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Ich habe dieses Mal über Apple Pay 3 Masken zum Sonderpreis bestellt aber weder eine Bestätigungsemail bekommen, noch hat jemand auf meine Nachfrage-EMail reagiert? Das Geld ist aber auf dem Konto a... Zobacz więcej

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Oceniono na 4 z 5

Ordered earplugs but they didn't arrive after almost a month so I had contact with customer support. At first the support wasn't very helpful but at second contact I was helped adequately. Most likel... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The FFP2 masks are great. Adjustable ear elastics, nose bridge make for a good fit. Not quite as good a shape after washing but that's true of most reuseable masks. Recommended if you want to prote... Zobacz więcej

Reakcja na opinię

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O SmartCover

Napisane przez firmę

Shop Best Sellers
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Buy Smartcover
Buy reusable FFP2
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About Smartcover

Great solutions to everyday problems. Sleep, travel, study, productivity, and health. We got you covered.
As you continue to choose SmartCover you’ll continue to make a difference in the lives of individuals around the globe. We are conscious of the people and communities they strive to serve and seek to give back in unique and creative ways.


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Always correct

Always correct, very good quality products, I recommend smartcover without hesitation 🔥

17 sierpnia 2021
Opinia niezależna
Logo SmartCover

Odpowiedź od SmartCover

Hi Sam, thanks for taking the time to review your experience with us! It's always a pleasure to hear from our customers and we're delighted that you have such a positive experience with us. We hope to see you again soon!

Oceniono na 5 z 5

REALLY fast corrections & service!

REALLY fast corrections & service!

I had the wrong address on file but got it changed by email exchange, shifting from US to Europe in about 2 minutes!!
Impressive – and I look forward to seeing the masks!

11 sierpnia 2021
Opinia niezależna
Logo SmartCover

Odpowiedź od SmartCover

Hi Marianne, thanks for this feedback! We're glad we could help you get your order processed quickly. I'm so sorry to hear about the incorrect address on file, that must have been a frustrating experience. Rest assure our team would love to assist you anytime! Looking forward for to your next purchase with us.

Oceniono na 3 z 5

Doesn't fit me.

Sadly the masks don't fit me across the nose, i'm not sure why but the gap means there's always air leaking from above, so I can't really use them. I tried both adult and kids size and have the same issue.

9 sierpnia 2021
Opinia niezależna
Logo SmartCover

Odpowiedź od SmartCover

Hi Lucy, We’d like to learn more about your specific situation and make this a better experience for you. If you wouldn’t mind sending us an email at psn@viceroy.so at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your trust.

Oceniono na 5 z 5

Upon ordering

Upon ordering, an incorrect and much higher amount was charged to my credit card. Customer service was swift to rectify the problem.
Excellent support, very professional and expedient. I highly recommend SmartCover.

9 sierpnia 2021
Opinia niezależna
Logo SmartCover

Odpowiedź od SmartCover

Hi Steve, thank you so much for trusting us. We really appreciate you taking the time out to share your experience with us. We are glad you love our customer service. We look forward to doing business with you again in the future!

Oceniono na 5 z 5

A fully satisfied customer

I have used SmartCover masks from very early on and have purchased masks thro there varies guises until the present day. I currently use the FF2 RD mask and as with the others I am completely satisfied, what more can I say.

6 sierpnia 2021
Opinia niezależna
Logo SmartCover

Odpowiedź od SmartCover

Hi David, thank you for the feedback! We are glad that you love our FFP2 mask! We only want the best for our customer and we are pleased to know that you appreciate that. You might also like our new products. Check out our website for more. Let us know what you think :)

Oceniono na 5 z 5

Excellent masks; excellent customer care

Excellent customer care! A mistake on my part now resolved and my second batch of FFP2 masks on their way. So glad to be able to order comfortable, reusable FFP2 masks which offer greater protection against Covid aerosols.

6 sierpnia 2021
Opinia niezależna
Logo SmartCover

Odpowiedź od SmartCover

Hi P, We’d like to learn more about your specific situation and make things right. Our support team has reached out to you via email. We look forward to speaking with you and working towards earning back your trust. :)

Oceniono na 4 z 5

Smart shopping

It was quick, smart and hassle free. The whole process completed in less than five minutes.

1 sierpnia 2021
Opinia niezależna
Logo SmartCover

Odpowiedź od SmartCover

Hello Audsinmohanadhas, We really appreciate you taking the time out to share your experience with us. We look forward to doing business with you again in the future!

Oceniono na 5 z 5

Having the best nights sleep in years

I saw an advert for a Smart Cover sleep mask online and thought I’d give it a try. Well… I’m struggling to find the right words-apart from wow! I have been using the sleep mask for three nights now and I’m having the best sleep I’ve ever had that I can remember. I have always suffered with restless sleep -changing positions through the night and always having things on my mind to think about. There is something so comforting about the design of this mask-the cushion around the eye is like a lovely pillow that sits around your eye and for me I seem to channel all the stress into it and just seem to let go. The mask also gives you space for your actual eyes to breath -so no mask is sitting directly on your eyes themselves (which is also something I have struggled with using other masks -my eyes used to get dry and sticky-not having this issue at all with this mask). I’m having the best sleep I’ve had in years. It was that good after the first night that I had to order another one for when I’m washing this one or keep it for travelling. I love the bag that comes with the mask that you can keep it in too and use to wash it. I ordered a black mask and was a little worried about it leaving marks on my pillow (some other masks left marks -I don’t know if they were dyed black or the strap material left marks) I’m really happy to say that there are no marks whatsoever using this mask. It is also completely dark and doesn’t let any light in through any edges at all. The strap is adjustable and uses Velcro so you can adjust it to whatever size and resistance you want too. It truly is something special and I can’t recommend it enough to anyone. If you’ve been thinking whether to get one or not-Give it a try-i am so happy with mine and won’t part with it-looking forward to ordering more items from SmartCover in future. Thank you so much for creating this mask -it is amazing.

31 lipca 2021
Opinia niezależna
Logo SmartCover

Odpowiedź od SmartCover

Hi John, thank you for this awesome feedback! We are pleased that the products you received is up to what we stand for indeed. Our sleep mask is one of our newest products and we are glad that you like it. Feedbacks like this really warms our hearts and inspires us to strive for more. We are looking forward on your next purchase with us. We have more newly released products that you might also like to try. :) Have a nice day!

Oceniono na 5 z 5

SmartCover 3 Layer Mask

I have found the SmartCover 3 Layer Masks comfortable as well as breathable to wear, especially when travelling on public transport. - Exceptionally Good!

28 lipca 2021
Opinia niezależna
Logo SmartCover

Odpowiedź od SmartCover

Hello Stuart, we're really glad to hear that you are pleased with your orders. Feedbacks like this really warms our hearts and inspires us to strive for more. :) We thank you for the time in sharing your experience here. It was a pleasure in doing business with you. :)

Oceniono na 2 z 5

Late to ship, say they don't accept returns (which is alarming to me)

The item (sleep mask) was very late to ship (required a nudge from me) and came without use or care instructions. Eye pads weren't aligned correctly --- can I just take them off?

Delivery was meant to be 2-3 working days (upgraded to 6 in email confirmation after purchase), ended up being 2 weeks.

I also noticed on their website that they do not accept returns. I'm not an expert but this kind of thing is a bad vibe and makes me want to avoid the company. I'm not 100% on the distance selling rules (which I recommend you always look up on the gov uk website before buying from anywhere online and deciding for yourself if they should apply to you) but a blanket no returns policy is at the very least bad practice.

Combined with the terrible shipment, I won't be going back to them. Generously giving them two stars.

27 lipca 2021
Opinia niezależna
Logo SmartCover

Odpowiedź od SmartCover

Hi Alex, We’d like to learn more about your specific situation and make this a better experience for you. We had some technical difficulties for the past weeks but it's all good now. If you wouldn’t mind sending us an email at psn@viceroy.so at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your trust.

Oceniono na 5 z 5

Really good speed The best mask

Really good speed The best mask with a really tight and comfortable fit

26 lipca 2021
Opinia niezależna
Logo SmartCover

Odpowiedź od SmartCover

Hi James, thank you for this awesome feedback! We only want the best for our customers. Looking forward to your next purchase with us soon! Stay safe and healthy :)

Oceniono na 1 z 5

19+ days for nothing

I ordered the smart cover FFP2 because I would be going on a trip where I needed that type of mask. Since it almost 3 weeks until I would leave (19 days) I figured it would arrive in plenty of time. About two weeks later and nothing, so I sent a mail to their support asking for information and also mentioning that if it would if it wouldn't arrive in the next 2-3 days I no longer have use for them since I have already left for my trip. Also now I have to in a very short time find replacement masks for this.

All I got back was this generic reply:
"We are so excited for you to receive your SmartCover. 💯
Upon checking, your order has indeed been processed and shipped.

Due to an overload of packages and increased protective measures, shipping couriers have been experiencing delays. We are working to have orders delivered as fast as possible but businesses everywhere are experiencing unexpected delays due to COVID-19.

(My address)

Rest assured your order is on its way and will be delivered. As the shipping couriers scan the parcel your tracking number will have more information available.

Thank you for your patience and support during this difficult time. Feel free to reply with any additional questions or concerns we'd be happy to help you out with."

Well, the next days went by and I left for my trip without any delivery. After I got back, I had two letters from the Swedish postal service where I had to pay VAT and so for the products. Since this was products shipped from Germany I figured this was already paid when I ordered the item. However apparently not. Anyway, the expiration time on this had already passed so even if I wanted to pay this and receive the items they were already being returned. So thanks for nothing and enjoy my money I guess...

26 lipca 2021
Opinia niezależna
Logo SmartCover

Odpowiedź od SmartCover

Hi Ulf, We’d like to learn more about your specific situation and make this a better experience for you. If you wouldn’t mind sending us an email at psn@viceroy.so at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your trust.

Oceniono na 5 z 5

I really like the quality of the FFP2…

I really like the quality of the FFP2 mask. The size and fit was just perfect. Customer service was exceptional. They got back to me quickly with the information I needed. My experience in buying from this website was SUPERB!!! Keep it up!

23 lipca 2021
Opinia niezależna
Logo SmartCover

Odpowiedź od SmartCover

Hi Mark, we are so glad that the service and product youve received is up to what we stand for. :) and we really appreciate you taking the time out to share this experience with us. We are are always looking forward to doing business with you again in the future!

Oceniono na 5 z 5

Excellent service

Always had excellent service with practical products.
Friendly and useful emails.

14 lipca 2021
Opinia niezależna
Logo SmartCover

Odpowiedź od SmartCover

Hello Mr. Boyle, thank you for this awesome feedback! Our customers are important to us and we are happy that you appreciate our service. Looking forward on your next purchase with us! :)

Oceniono na 4 z 5

Quality of masks excellent

Quality of masks excellent. However, failure to send one of the masks ordered that was corrected without any problem. Thank you.

13 lipca 2021
Opinia niezależna
Logo SmartCover

Odpowiedź od SmartCover

Hi Chris, Thank you for this feedback. We are glad that you love the quality of our masks! We also have other products available. You can check it out in our website. Looking forward for your next purchase with us! Stay safe!

Oceniono na 5 z 5

Great service

I intend on using my laptop sleeve/stand everywhere I go and am glad it came with the extra pouches to use with any mouse and was pleased with the order I received. I have only just heard about smart cover sleeves/stands recently through an advert being shown on Facebook and thought that I should definitely buy this item.

13 lipca 2021
Opinia niezależna
Logo SmartCover

Odpowiedź od SmartCover

Hello Karl, we're really glad to hear that you are please with your order of the laptop sleeve. Feedbacks like this really warms our hearts and inspires us to strive for more. :) We thank you for the time in sharing your experience here. It was a pleasure in doing business with you. :)

Oceniono na 5 z 5

Laptop sleeve

A really practical and well-made laptop sleeve - I’m using it almost everywhere I take the laptop now…

12 lipca 2021
Opinia niezależna
Logo SmartCover

Odpowiedź od SmartCover

Hi Donald, we are so glad that you are happy with the laptop sleeve and we really appreciate you taking the time out to share this experience with us. We are are always looking forward to doing business with you again in the future!

Oceniono na 5 z 5

5 star experience

Easy ordering, clear website, solid prodicts and very good prices!

10 lipca 2021
Opinia niezależna
Logo SmartCover

Odpowiedź od SmartCover

Hi Benn, thank you so much for your kind words. We're glad that you find it easy to order on our website! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to doing business with you again in the future!

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