Smartbox - Sydney Recenzje 

208
•
Wynik TrustScore: 4.5 na 5

4,7

Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019 Greenacre, NSW, AU

•

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

This company was brilliant, nothing was too much trouble, the rates were pretty reasonable, and the drivers were friendly and helpful. The redelivery and unload service was magic, it went without a h... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

From collection to drpoff - the entire journey was outstanding. I have recommended Smartbox to many people since dealing with your company. Shout out to Liam who was always very helpful and frie... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

We had our box delivered sometime mid covid, left on street, we filled it up, was taken away, kept onsite for a few years as we had no space to collect it back, we were worried our furniture (couches... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great Initial communication from John, 20m3 Box delivered on day arranged. Removal guys worked like trojans for the included 3 hours and packed up everything that we required out of the house for... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Przechowalnia

O Smartbox - Sydney

Informacje przekazane przez różne źródła zewnętrzne

SmartBox

Smartbox is one of the best storage ideas around. Easy and convenient, Smartbox comes right to the door of your home or office, no matter where you are in Melbourne or Sydney . You have one day (24 hours) to pack your Smartbox unit yourself and then we come and collect it. Your Smartbox is then stored in our secure storage facility.



deliver


load


store


Promo Image


Dane kontaktowe

  • Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019, Greenacre, NSW, Australia

  • 1800508676

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

208 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,7

Wszystkie recenzje

(208)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 36

Napisz recenzję
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Oceniono na 5 z 5

Brilliant

Honestly I‘ve been dealing with these guys for 18 months and they have been perfect. Made everything as easy and stress free as possible. Great work! Will use again.

18 maja 2022
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Odpowiedź od Smartbox - Sydney

Dear Remmick,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your fantastic feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service.

Oceniono na 5 z 5

Totally happy…

Our goods was in perfect condition even after 2 years of storage. Very ease comunicariam with the company. Thanks for your fantastic service. Erika and Leandro

11 maja 2022
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Odpowiedź od Smartbox - Sydney

Thank you Erika for your fantastic review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the team!
Thanks again,
Smartbox Customer Service.

Oceniono na 5 z 5

Amazing service

Amazing service, great communication and good value.

3 maja 2022
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Odpowiedź od Smartbox - Sydney

Dear Jessica,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your fantastic feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service.

Oceniono na 5 z 5

Very good service and they come on…

Very good service and they come on right time plus the smart box Very generous takes all my stuff. Thanks

30 kwietnia 2022
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Odpowiedź od Smartbox - Sydney

Thank you Hayder for your great review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the team!
Thanks again,
Smartbox Customer Service.

Oceniono na 5 z 5

Very pleasant experience with a complex move

Very pleasant experience with a difficult move. Nothing was too difficult in moving our entire house - including a home gym and playgound equipment. Everyone was very friendly and hard working. Reasonably priced and great value.

27 kwietnia 2022
Opinia niezależna
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Odpowiedź od Smartbox - Sydney

Dear Michael,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your fantastic feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service.

Oceniono na 5 z 5

Had to organise storage urgently & the…

Had to organise storage urgently & the help & assistance we received was exceptional. Everything was organised promptly with minimum fuss & very professional but with a personal & understanding setting. Thank you so much fir all the help.

30 marca 2022
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Odpowiedź od Smartbox - Sydney

Dear Marie,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your fantastic feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service.

Oceniono na 3 z 5

The move itself was efficient but it…

The move itself was efficient but it was a bit too pricey and the start and end times are a bit ambiguous. Charged for driving from the office to the job and then from the job to the next job?
The driver parked in a disabled zone on the drop off and got fined. There’s nothing in the agreement about the customer being responsible for where the movers choose to park or for any fines incurred.

29 marca 2022
Opinia niezależna
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Odpowiedź od Smartbox - Sydney

Hi Brett,

Thanks for your review. Our removal service is an hourly based service and does include travel times, which is standard removal practise. It was unfortunate that our truck received a parking fine but we have now resolved this with you offline.

Kind regards,
Smartbox Customer Service.

Oceniono na 5 z 5

Very efficient and reliable experience

From the time I called to enquire about the service to the time i got my smart box delivered, the service has been great. I found the process to be very easy, the delivery team kept me updated of the time they will be delivering and then when they will pick up the following day. The took the time show me how to unlock and lock the box once it has been filled. Appreciated them fitting me in at such short notice and now I have peace of mind that my belongings stored are safe and sound. Thanks

25 marca 2022
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Odpowiedź od Smartbox - Sydney

Thank you Danny for your great review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the entire team and the owner!!
Thanks again,
Smartbox Customer Service.

Oceniono na 5 z 5

The service was awesome

The service was awesome, from staff at all levels.

19 marca 2022
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Odpowiedź od Smartbox - Sydney

Thank you Maryanne for your great review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the entire team and the owner!!
Thanks again,
Smartbox Customer Service.

Oceniono na 5 z 5

Great service

Smart box service was very good. We changed our minds on when we needed to redeliver and they were very patient with me. They delivered at the time I needed it and all my stuff were in good condition. Would definitely recommend Smartbox.

4 marca 2022
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Odpowiedź od Smartbox - Sydney

Thank you Maria for your great review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the entire team and the owner!!
Thanks again,
Smartbox Customer Service.

Oceniono na 5 z 5

Negotiating pandemic and natural disaster

Moving during hard lockdown and getting the storage box out in a deluge of rain is not ideal and not how I would have planned things but smart box was great, even getting out 20sqm storage box out to the country and unpacking it. Nothing broken and all done without a fuss.

3 marca 2022
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Odpowiedź od Smartbox - Sydney

Thank you Elizabeth for your great review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the entire team and the owner!!
Thanks again,
Smartbox Customer Service.

Oceniono na 5 z 5

This was an excellent service provided

This was an excellent service provided. The box arrived as scheduled and the driver was very considerate. We loaded up and the box has now gone to storage.
Thank you for a great service.

1 marca 2022
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Odpowiedź od Smartbox - Sydney

Dear Joan, We’re so glad you enjoyed your experience with Smartbox. Thank you for your fantastic feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service.

Oceniono na 5 z 5

Really smart and affordable solution.

Really smart and affordable solution.
Really happy with the service and the flexibility offered within the service.
I bet the owner is a ‘champion legend’;
I wish to have some company oneday with the same effect!

10 lutego 2022
Logo Smartbox - Sydney

Odpowiedź od Smartbox - Sydney

Thank you Peter for your great review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the entire team and the owner!!
Thanks again,
Smartbox Customer Service.

Oceniono na 5 z 5

Could not recommend them more

When I was planning an extended overseas trip, I needed to store a lot of my household stuff and I did a bunch of ‘research’ into options.
Smartbox were by far the most complete package - responsive, transparent with pricing, professional and great value.

The service was outstanding - nothing seemed like too much of a problem - from a last minute pick-up date change to sorting out pre-payment, and most importantly, when my trip became an unexpectedly permanent move, they could not have been more helpful working with me remotely to coordinate access and allow my international shippers to retrieve my items.

Special mention to George who has been my main contact and is a delight if a human being.

Can’t recommend them enough.

1 lutego 2022
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Odpowiedź od Smartbox - Sydney

Dear Libby, We’re so glad you enjoyed your experience with Smartbox. Thank you for your fantastic feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service.

Oceniono na 5 z 5

SmartBox is a Great product

SmartBox is a Great product and the service was impeccable! very happy

31 stycznia 2022
Logo Smartbox - Sydney

Odpowiedź od Smartbox - Sydney

Thank you Ingrid for your great review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the entire team!
Thanks again,
Smartbox Customer Service.

Oceniono na 5 z 5

My experience with smart box was AMAZING!

My experience with smart box was FANTASTIC. They assisted in what was a difficult time for myself and family and acted extremely quickly. All of the employees at smart box are amazing, those I dealt with in the office and the team who packed and delivered my items. The team who delivered and unloaded all my items were a joy to work with for the day, they went above and beyond for me and even entertained my toddler when they could. The ladies who packed the entire contents of my house did a great job, everything was so well labelled and packed. I am very impressed. I will forever be greatful for the team at smart box for the work they did for me. The quick turn around was not possible by other moving companies but Smart Box made it work and all before Christmas time. They saw my situation and really come through for me. Thank you so much Smart Box. 10/10 service!

26 grudnia 2021
Logo Smartbox - Sydney

Odpowiedź od Smartbox - Sydney

Thank you Jessica for your fantastic review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the entire team!
Thanks again,
Smartbox Customer Service.

Oceniono na 5 z 5

Best customer service from any company…

Best customer service from any company Ive ever dealt with!!! Heres a couple of examples:
* Friendly person on the phone and to John who came to deliver the smartbox
* After initially taking the item to the warehouse I needed to access some items but due to covid it wasnt possible. They reduced to fee to come out and delivered the smartbox to my house again very quickly. They also tried to work on some other solutions to help me out but they went out of their way to help
* On delivering the smartbox to my new address I have a very steep driveway. John tried to get down but it ended up touching the bottom of it. Most people would have just said tough luck and park it on the street but John tried a few different things to help like putting timber under the wheels but unfortunately I didnt have any.
* They ended up parking outside the house but it was going to be difficult for me to offload the contents with the steep driveway so I asked if they had a trolley. They didnt have on them but John said he was going to another location nearby (it wasnt that close) so not that long after the same day they came by, out of their way, to drop it off.
* I then couldnt get the ramp out due to where it was parked and they came back after a minute of leaving to help me out.
* They didnt charge for the extra few days that I had the smartbox.
* Their warhouse has good access and it was easy to get my stuff out when I went there.

Honestly cant think of a better experience and would highly recommend them.

10 grudnia 2021
Logo Smartbox - Sydney

Odpowiedź od Smartbox - Sydney

Thank you Justin for your fantastic review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the team and John!
Thanks again,
Smartbox Customer Service.

Oceniono na 5 z 5

Thanks Andy

Andy was super helpful. Nothing was too much trouble. They were on time and took so much care with the move. It took away a lot of the stress of moving. Thank you

23 listopada 2021
Opinia niezależna
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Odpowiedź od Smartbox - Sydney

Dear Lynette, We’re so glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service.

Oceniono na 5 z 5

Using Smartbox for the second time

Using Smartbox for the second time and will do so again, good price for size box, delivery on time and box very secure
They have a box for any occasion

3 listopada 2021
Logo Smartbox - Sydney

Odpowiedź od Smartbox - Sydney

Thank you Johan for your kind review and the repeat business. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the team!
Thanks again,
Smartbox Customer Service.

Oceniono na 5 z 5

Smartbox is an ideal storage solution

Smartbox is an ideal storage solution, the assisted pack option was ideal as I had a lot of furniture to pack and store. The movers were very careful with our possessions and very respectful of our space. The sales and logistics team were both very helpful in recommending the correct storage solution and and accommodating in making changes to my booking. Highly recommended.

29 października 2021
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Odpowiedź od Smartbox - Sydney

Thank you Brad for your fantastic review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the team!
Thanks again,
Smartbox Customer Service.

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