Sleepysharky Recenzje 

47
Wynik TrustScore: 1.5 na 5

1,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Would give zero if I could. Ordered and been over a month. Money has been taken from my account and I have not been able to get in touch with anyone at sleepy shark UK on multiple attempts. Emails k... Zobacz więcej

Oceniono na 1 z 5

Purchased a sleep shark Nov 23rd for Christmas gift. No shipping details 2 weeks later. Contacted CS and at first they replied right away saying they will contact warehouse and issue a ticket number... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Never received my order, but my credit card was still charged...kept delaying the order for so long that it finally invalidated the order number, still never received a refund or a response to multipl... Zobacz więcej

Oceniono na 2 z 5

I’ve also left a review via their own email link but I don’t expect it to ever be posted there as they’re only post 4 or 5 star reviews. Ordered early November, chased early December and did get sh... Zobacz więcej

Informacje dotyczące firmy

  1. Dom wypoczynkowy dla niepalących

Napisane przez firmę

IGNORE Reviews are flagged, we DO NOT AUTHORIZE these reviews or the TrustPilot platform due to bot/spam.


Dane kontaktowe

1,5

Bardzo słaba

Wynik TrustScore: 1.5 na 5

47 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,5

Wszystkie recenzje

(47)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent Quality & Grandchildren Loved Them

Seriously excellent customer service, I asked some questions before purchasing for my grandchildren, they were very helpful, patient with me and polite. Received our order within 4 days from my shipment email, I’m based in the UK.

The quality is amazing, great stitching and fabric, worth every penny, my daughter commented that she had a cheap version which she got off another website, it was night and day regarding the quality as she felt it etc, she ordered a new one from Sleepy Sharky to join in with her children. It is good fun.

My grandchildren absolutely love them, and one won’t ever take it off, she’s very cute. I will highly recommend to the other parents and grandparents. Thank you.

28 listopada 2024
Opinia niezależna
Logo Sleepysharky

Odpowiedź od Sleepysharky

Thank you so much for your lovely review! We're thrilled to hear that your grandchildren (and now your daughter too!) are loving their Sleepy Sharky goodies.

It warms our hearts to know they're bringing so much fun and joy to your family, especially to your granddaughter, who sounds like our new #1 fan!

We’re also glad we could help answer your questions and make your experience a smooth one. Thank you for recommending us it means the world! If you or your family ever need anything else, we're here and happy to help. ❤️🦈❤️

Oceniono na 1 z 5

Complete scam -

Ordered on 10/8, and received a prompt acknowledgment and confirmation. That was the last that I heard until I reached out a week later and shared that I hadn’t gotten any tracking or shipping info. I received a reply that stated that there must be some error, and I should already have my order, but they’d look into it right away.

I reached out again a few days later and said I either needed tracking info or refund info. They replied the next day with a long winded apology that was mostly bullshit, with a tracking number that also turned out to be bullshit.

A few days later, the tracking number they’d provided said that the shipper still hadn’t received a package - so I emailed again. Oh, they assured me, the shipper was slow to update, but they could see that my package was on the way, and that they’d keep a watchful eye on things!

Still nothing, and the tracking was still moot - I emailed again and said I was starting a dispute with my card provider. They sent me a warning that since my package was in transit, filing a claim was fraud, and they’d prosecute!

I wrote again and asked WTF, and they said an error had been made, so sorry, they’d happily cancel the order and promptly issue a refund.

The tracking then said the package was in transit from mainland china.

No refund, no package - I emailed again. They told me that they could see that the refund had been processed, and the delay was my bank. Called my bank, and they laughed. Nope, more bullshit. The tracking finally said package delivered! To coral gables Florida…2500 miles from me.

They finally today sent me a refund email - but I haven’t seen a dime.

Total scam

8 października 2024
Opinia niezależna
Logo Sleepysharky

Odpowiedź od Sleepysharky

Thank you for sharing your concerns with us. We process thousands of orders each week, and while issues are incredibly rare, we take them very seriously and work diligently to resolve them as quickly as possible. We also do not use an Ai to answer customer support messages.

As per your request, we promptly initiated a cancellation and refund for your order. Please note that while we process these requests immediately, the time it takes for the refund to appear in your account depends on your payment provider, which is beyond our control.

We want to assure you that our business is fully legitimate and deeply committed to delivering high-quality products and excellent customer service. While the vast majority of our customers share overwhelmingly positive experiences, we understand that any issue, no matter how rare, deserves our full attention.

If there’s anything further we can do to assist, please don’t hesitate to reach out. Your satisfaction is our priority.

Kind regards

Oceniono na 1 z 5

Don't bother!

Ordered on 3rd October, website stated 2-5 days delivery but I'm still waiting nearly 3 weeks later. Order is shipped from who knows where on a plane so not environmentally friendly at all!

20 października 2024
Opinia niezależna
Logo Sleepysharky

Odpowiedź od Sleepysharky

Due to the busy holiday season, our email inbox is currently overwhelmed with inquiries, and response times may be delayed more than usual. We sincerely apologize for any inconvenience this may cause.

To help us assist you more quickly, we encourage you to contact us through our Live Chat Feature. Simply provide your Order Number and Shipping Address when initiating the chat, and our team will prioritize your request.

We are committed to addressing your concerns as soon as possible and appreciate your patience and understanding during this time.

Oceniono na 2 z 5

I placed an order with them on 9/18/24…

I placed an order with them on 9/18/24 for a product, $65 for one of their shark blankets. On 9/25/24 I tried messaging through their customer support chat on the Shop app because I'd never gotten any confirmation or shipping notice for my order, got an ai response but never spoke to a person. On 9/26/24 I sent an email to their customer support asking about my order and never got a response or an update. On 10/2 I sent another email and this time was informed that my package had been "lost" at dispatch and was now out of stock. I was never notified of this. The customer service rep I finally spoke with was very nice, and did offer a credit of $15 which I accepted, but why wasn't there any communication about the delay without me having to try contacting them multiple times? Today, almost an entire month after my order was placed I get a notification that my order is finally being shipped... from a Chinese fulfillment and shipping company. I will update my review if the quality is actually decent, but so far all of this seems very scammy and I am fully expecting to get some cheaply made drop shipped item. Don't waste your money.

15 października 2024
Opinia niezależna
Logo Sleepysharky

Odpowiedź od Sleepysharky

As a small business handling over 10,000 orders per week, we strive to provide the best possible service to all our customers. While the vast majority of our orders are processed and delivered without any issues, we acknowledge that a very small percentage of errors can occur. Please know that as soon as an issue is identified, our dedicated team works as quickly as possible to resolve it for you.

We would also like to clarify that our global warehouse is located in Asia, which allows us to efficiently fulfill orders for customers around the world. While this centralised approach ensures we can serve a global audience, it may occasionally result in longer processing or transit times, especially during peak seasons, however, our average delivery time is typically within 5 working days.

We greatly appreciate your patience and understanding as we work to resolve your issue. Please don’t hesitate to reach out with any further questions or concerns—our team is here to help.

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