Slantboard lies about availability. Slantboard advertise products as being available in Stock for immediate delivery. After 2 weeks of no delivery they then confirm product is not in stock, only... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Absolutely dreadful treadmill. Sadly I paid £350 for utter rubbish. It had parts missing, making it unusable, I did eventually receive the parts, but it is still unusable as the belt constantly moves... Zobacz więcej
Awful customer service. Received a damaged reverse treadmill. There were parts missing, scratches on the frame and the wheels were scratched and filthy as can all be seen in the photos. Customer servi... Zobacz więcej
Reakcja na opinię
Utter garbage product and rip off! Ofcom or whomever regulates needs to be informed. Nothing fit together, the level of quality is just dreadful for a £10 product never mind a £50 product! They’ve cle... Zobacz więcej
Reakcja na opinię
1,4
Bardzo słaba
40 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Avoid — not worth the trouble
Assumed slantboard would be a safe company as my PT used them no problem and recommended them. My mistake for not checking Trustpilot first!
Ordered in early October, no dispatch notification. Gave them a nudge in mid-Nov, no response. Another nudge at the start of this week - no response. Checked trustpilot and, of course, this seems to be everyone's experience atm.
Luckily I'd only purchased a slantboard and a couple of flossbands and I can at least try a charge back with my credit card company.
On the off chance Slantboard check this for reasons other than leaving fake positive reviews - would appreciate an immediate refund as you haven't dispatched anything and it's been 2+ months. Order number SB9564.
edit as of 18/12/24: Their reply is a total lie and they reported my review for defamatory content… Succeeded in getting it taken down for about 20 mins.
Items were clearly marked as buy now not pre-order and all of my receipts etc indicate very clearly that these were purchased not “pre-ordered”. They didn’t reply to my emails at all.
They also still haven’t replied or allocated a refund, but my credit card company have given me a charge back while they look into it.
Edit as of 23/12/24 - they sent me my order!
Keeping this at 1 star because I repeatedly asked for a refund instead, they didn’t reply to any of my emails and lied in their reply on trustpilot. Over all a very strange approach to doing business and best avoided.
13 grudnia 2024
Opinia niezależna
Odpowiedź od Slantboard
Hi Eliza,
Thank you for taking the time to leave us a review.
We are very sorry that you were dissatisfied with your ordering experience.
Occasionally, due to overwhelming demand, items can go out of stock. In such cases, we release the item on pre-order, at a discounted rate, allowing customers to secure stock from our next shipment. When an item is on pre-order, this is clearly marked in the item description and, additionally, instead of reading 'Buy Now' the add to cart button reads 'Pre-Order Now'. We are very sorry if this was not clear and will pass your feedback on to the relevant people to make this even clearer going forwards.
I have reviewed all correspondence received from yourself and can see that each email was replied to in a timely manner. As such, we must refute that you did not hear from us as our investigation has indicated otherwise.
Following the arrival of our stock this week, all orders will be with couriers by Friday and with customers this side of Christmas.
Should you wish to discuss the matter in more detail, please do not hesitate to get in touch.
Kindest Regards,
The Slant Board Team
I placed an order weeks and weeks ago…
I placed an order weeks and weeks ago and still no delivery or even any follow up customer communication to say what the issue is. Will never use again or recommend. Based on my experience, I would avoid.
Appreciate the response below but will
never order or recommend this site. Substantial delay information on ordering was not advertised or I would not have ordered. Customer contact with information on the delay was never provided and a cancellation of order with refund given the lengthy delay was not apparently an option. Similar products available on many other sites, my advice is to shop elsewhere.
28 listopada 2024
Opinia niezależna
Odpowiedź od Slantboard
Hi Fiona,
Thank you for taking the time to leave us a review.
We are very sorry that you were dissatisfied with your ordering experience.
Occasionally, due to overwhelming demand, items can go out of stock. In such cases, we release the item on pre-order, at a discounted rate, allowing customers to secure stock from our next shipment. When an item is on pre-order, this is clearly marked in the item description and, additionally, instead of reading 'Buy Now' the add to cart button reads 'Pre-Order Now'. We are very sorry if this was not clear and will pass your feedback on to the relevant people to make this even clearer going forwards.
Following the arrival of our stock this week, all orders will be with couriers by Friday and with customers this side of Christmas.
Should you wish to discuss the matter in more detail, please do not hesitate to get in touch.
Kindest Regards,
The Slant Board Team
Do not buy from this company!!!
If this is not a scam, then it is an awful company…
Ordered the goods on 29th September - information about shipping - 3-5 days
After one week - no info so I reached the support. They said they will have the goods in two weeks and then they will send the order.
After two weeks nothing - so I reached them again. They replied that some of the goods were on pre order, which was not true at the time of my order three weeks earlier and said that they will get the goods in November.
I asked them to cancel my order, because I didn’t want to wait two or more months for my order. They didn’t address my request, just provided plain information…
Then of course silence so I reached them again.
On the 7th of November they responded that they referred the issue to the account team and a refund will be issued accordingly…
After one week nothing - I reached them again- they replied that refund might take up to 14 days…
Guess what? After 14 days nothing - I reached them again - response - system does not show any returns …returns of what? Goods I didn’t receive???
That’s all by now. I will update, if I got my money back.
Update - 10th of December - more than a week ago(on the 28th of November) I received the information that my refund is being processed and that the refund should be with me in few days. Guess what? Nothing. Their answer from 9th of December - they will update me when they will have more information. After 2 months of emailing with their support team… I will update again and again until they resolve this!
7 listopada 2024
Opinia niezależna
Odpowiedź od Slantboard
Hi Adrian,
Thank you for taking the time to leave us a review.
We are very sorry that you were dissatisfied with your ordering experience.
Occasionally, due to overwhelming demand, items can go out of stock. In such cases, we release the item on pre-order, at a discounted rate, allowing customers to secure stock from our next shipment. When an item is on pre-order, this is clearly marked in the item description and, additionally, instead of reading 'Buy Now' the add to cart button reads 'Pre-Order Now'. We are very sorry if this was not clear and will pass your feedback on to the relevant people to make this even clearer going forwards.
Regrettably, the date on our website which had initially been advised for the arrival of this stock did require amendment as a result of an unexpected shipping delay once the stock had left our suppliers. This was a matter entirely outside of our control and that could not have been foreseen, so we can only apologise for any inconvenience caused.
Following the arrival of our stock this week, all orders will be with couriers by Friday and with customers this side of Christmas.
Should you wish to discuss the matter in more detail, please do not hesitate to get in touch.
Kindest Regards,
The Slant Board Team
Poor customer support
I can't recommend purchasing with Slantboard because of their poor contact response times and lack of clarity regarding the returns process. I sent a parcel back to an address of their choosing with Parcelforce and offered the tracking reference to confirm it was delivered. Delivery was confirmed (via Parcelforce) on the 24th of August but it took them 25 days (later) to state that they hadn't received it. Slantboard stated they required an exact location within the depot (returns address site) and images of GPS data to verify the parcel's location, but I am not aware of a single courier that can provide information of that granularity. When I initiated contact to begin the return process, Slantboard never confirmed GPS data was requisite to confirm receipt of delivery, and didn't recommend a courier that could fulfil their needs.
If you are considering purchasing with Slantboard, please take heed of this experience and other customer reviews posted earlier.
If you need to make a return, you would be better off going straight to their registered address in person with the package/parcel.
You can only contact their customer support via email and even then it can take up to 7 days to gain a response; in that time, I could have travelled to Manchester myself to make enquiries at the returns address.
23 września 2024
Opinia niezależna
Odpowiedź od Slantboard
Hi Mark,
Thank you for taking the time to leave us a review.
We are very sorry that you were dissatisfied with your returns experience.
I can see that, upon your initial request, your return was authorised promptly by our team. Within their authorisation email, you were sent our returns form, along with details on where to send the item back to. It was stressed that the cost of the return was your responsibility and also that we recommended using a tracked and signed service.
Upon receipt of a return, our team check, process and refund it within 14 days. To date, your item has not reached us and, therefore, this process has not yet been undertaken.
You made contact with us within the 14 day period, however at this point, the fact that our systems did not yet reflect your return was not unusual as it could still have been awaiting processing. It was only after this period had passed that the team advised the item could not be in our possession on the basis that its refund remained outstanding.
As previously communicated to you, we require details from your couriers about when, where and to who this delivery was made. We can then work with you in an attempt to locate or recover the item, such that a refund can be issued,
Should you wish to discuss the matter in more detail, please do not hesitate to get in touch.
Kindest Regards,
The Slant Board Team
Awful company
Awful company, avoid like the plague: ordered a slant board paying for next day delivery. Didn’t arrive. There is no customer service telephone only a web chat that takes anywhere from several minutes to 24 hours to get a reply from. Rather than apologise, send a replacement item and refund the next day delivery charge they have just said …’forwarded this to the warehouse’ and ignored further emails. Have reported via PayPal to get a refund as this company are complete shisters and trying to keep me money despite not actually delivering the item I bought. Avoid them at all costs.
11 września 2024
Opinia niezależna
Odpowiedź od Slantboard
Hi Michael,
Thank you for taking the time to leave us a review.
We are very sorry that you were dissatisfied with your purchasing experience.
Having taken a look into your situation, I can see that all correspondence received from yourself was responded to quickly.
As we explained to you, your order had been sent with DHL and was showing on their systems as "delayed". We needed to reach out to DHL to establish what had happened, as often, under such circumstances, items reach you faster when the couriers to rectify any issues that have arisen with a parcel under their control, than for us to sent a replacement.
We did just this and DHL advised us that the item had been mis-sorted at their National Hub and subsequently sent to the wrong delivering depot. Upon realisation of this, they resolved the matter and the parcel was delivered to you successfully the following day.
Should you wish to discuss the matter in more detail, please do not hesitate to get in touch.
Kindest Regards,
The Slant Board Team
LEARN FROM MY MISTAKE AND GIVE SLANTBOARD A WIDE BERTH!!
Bought a reverse treadmill (1.9.24) and EXACTLY SAME AWFUL EXPERIENCE AS OTHER REVIEWER - it does not offer any meaningful resistance. They replied to refund request telling me to adjust it, which I tried but it's still pathetic. They REFUSE TO REFUND. Next step ombudsman + Advertising Standards Authority + small claims court. Learn from me.. AVOID SLANTBOARD LIKE THE PLAGUE.
I work in Rehabilitation and Manual Medicine and am warning all patients and colleagues.
1 września 2024
Opinia niezależna
Odpowiedź od Slantboard
Hi Jonathan,
Thank you for taking the time to leave us a review.
We are very sorry that you were dissatisfied with the Reverse Treadmill.
Having taken a look into your case, I can see that images and videos of your treadmill were supplied to our Customer Care Team. Upon review of these, it was determined that the treadmill was functioning as intended and would not be deemed faulty.
The team did advise how you could make a manual adjustment to the resistance mechanism to increase the resistance further if this was something that you wanted.
If you do require further advice on the matter, we are still more than happy to help. Please get in touch with us at support@slantboard.co.uk and a member of the team will be in touch to assist further.
Kindest Regards,
The Slant Board Team
Recently purchased the reverse…
Recently purchased the reverse treadmill and resistance is not working what so ever . I've sent email see if they can sort it . See weather it's just a mechanical problem. But no resistance setting don't work.
Once they have sorted will change the star rating I also have fitness you tube so will pit my review on there .But you have to give them the benefit of the doubt.
Hopefully I will be able to sort out the faulty reverse treadmill .
But for anyone going for refunds and becoming stressed see below.
You should ask for your money back using 'chargeback' if you:
paid with a debit card or charge card
paid with a credit card and you can't use Section 75
If you paid through Buy Now Pay Later, you can still ask for chargeback but your credit or debit card provider might not agree to do it.
If you can’t get through to the retailer, you should check the terms and conditions of your Buy Now Pay Later provider to see if they can help.
1 września 2024
Opinia niezależna
Odpowiedź od Slantboard
Hi,
Thank you for taking the time to leave us a review.
Having taken a look into your order, I can see that the Customer Services Team were able to address your concerns. It would, therefore, be greatly appreciated if you could now update your review accordingly.
If you do require further advice on the matter, we are still more than happy to help. Please get in touch with us at support@slantboard.co.uk and a member of the team will be in touch to assist further.
Kindest Regards,
The Slant Board Team
DO NOT purchase from this outfit.
DO NOT engage with this so called company. Ordered a reverse treadmill, tried to cancel within hours but the purchase was apparently processed already beyond being able to cancel. Retuned the item un-opened with full Parcel Force tracking, proof of delivery and they outright refuse to refund me saying they don’t have the item, parcel force must have left on their truck, they have no cctv to prove it was delivered and so on.
They are taking zero responsibility leaving me with no refund.
This is a shambles of a company.
13 sierpnia 2024
Opinia niezależna
DO NOT BUY ANYTHING FROM SLANT BOARD
DO NOT BUY ANYTHING FROM SLANT BOARD. I left a negative review on their website for the Reverse Treadmill, and yet only the 1 review shows on their website which is "anonymous" and 5 stars. Deliberately misleading customers into thinking the product is of high quality when it is absolute cheap rubbish. I wished I had done more research and found this website before I had purchased to save my money.
Edit: The response from Slant Board claims they cannot find any correspondence from me regarding the issues I had with the reverse treadmill. I used the webchat feature twice to speak with someone about the issues I was having with the product. Also, the reviews being controlled by an external platform, I would suggest looking into said platform about the issues, because if you try to click on the link to the review platform it comes back with an error message. Either the platform you are using is faulty, and not displaying the negative reviews, or it has been deliberately set up to ignore the negative reviews, eitherway, it is misleading customers into thinking this product is better than it actually is. Looking at the overwhelming number of negative experiences on trustpilot about Slantboard, and how none of those negative experiences are being displayed on their website, would suggest that Slant Board are the issue. So I re-iterate my point, do not buy anything from Slant Board as their website is conveniently not telling the whole story
4 lipca 2024
Opinia niezależna
Odpowiedź od Slantboard
Hi Michael,
Thank you for taking the time to leave us a review.
We are very sorry that you were dissatisfied with the Reverse Treadmill.
I can confirm that the reviews on our website are powered by an external platform, Reviews.io. We have no control over these reviews and cannot choose either which to display nor can they be deleted by ourselves. As such, I can confirm that all reviews on our website are genuine customer experiences and that any review which you left should be displayed.
As a company, we take pride in sourcing and supplying only the highest quality products. Our range now consists of 15 products, so we are saddened that you have urged customers not to "buy anything" from Slant Board, despite only having experienced one of our products.
Our customer services team are always on hand to assist with any product questions or queries. Having taken a look, we cannot see any correspondence from you since you placed your order and, therefore, are disappointed not to have been given the opportunity to assist you with any issues you were facing surrounding your purchase.
However, of course, we are still more than happy to help. Please get in touch with us at support@slantboard.co.uk and a member of the team will be in touch to assist further.
Kindest Regards,
The Slant Board Team
Overpriced junk from China.
Overpriced junk from China, the foam isn't very thick, eventually the glue comes off and so does the foam handle. The bar size is actually too large so your feet slip out.
They buy it in from China for about £15.
Don't waste your time.
24 czerwca 2024
Opinia niezależna
Odpowiedź od Slantboard
Hi Brett,
Thank you for taking the time to leave us a review.
We have searched our records to try and locate your order, but regrettably have been unable to find a purchase from anyone with your name.
Regardless, from the content of your review, we believe you are referring to our Tib Bar.
The foam used on our Tib Bars is some of the thickest on the market. It is not glued onto the metal frame of the bar to allow for user specific adjustments but is extremely tight fitting and should not move unless attempted forcibly.
We have designed this product in house and have a design registration on it. It fits all shapes and sizes of feet and is manufactured from very high quality materials for a premium finish, placing it well above cheaper imitation products available on the market.
If you would like to get in contact with us directly so that we can assist you with your concerns further, then please contact us via email at support@slantboard.co.uk.
Kindest Regards,
The Slant Board Team
I have bought a slant board from here
I have bought a slant board from here, and I wish I had checked Trustpilot before. The comments on their website are mostly fake and they never publish 1-2 star reviews, only 5 stars, because I kept writing 1 star reviews but it never showed, so I know. The metal slant board which is foldable is totally and completely slippery. No way to use it. The product is very overpriced. I asked for a refund and customer service ignored my many emails, telling me it works as intended. Really horrible company.
18 kwietnia 2024
Opinia niezależna
Odpowiedź od Slantboard
Hi Anil,
Thank you for taking the time to leave us a review.
We are sorry that you have encountered difficulties with our adjustable metal slant board. The metal slant boards surface is manufactured from a textured chequer plate to provide optimal underfoot grip, but we do always suggest using the product whilst wearing shoes with a rubberised sole to minimise any risk of movement.
We feel that the adjustable slant board offers very good value for money and is one of the cheapest products of its kind available. Despite this, it is still extremely high quality and can withstand weights of up to 300kg.
With regards to the comment you made about our reviews, these are hosted by an independent platform called Reviews.io. We have no control over these reviews and any verified customer reviews are automatically published to our site.
If you require any further assistance, please do not hesitate to get in touch via email at support@slantboard.co.uk.
Kindest Regards,
The Slant Board Team
Would not recommend
I would not recommend this company or its products. The product I received was faulty. I contacted the company and found the company difficult to deal with. I had to argue forcefully via several communications for my statutory rights to be honoured in order to obtain a refund. This should not have been the case.
9 maja 2024
Opinia niezależna
Odpowiedź od Slantboard
Hi Ally,
Thank you for taking the time to leave us a review.
Having checked our records, I can see that your product was not faulty, but instead when you received it, it did not meet your expectations when it came to functionality.
We explained that, under the circumstances, to be eligible for a return the item must be un-used and in a resalable condition, which upon receipt of images from yourself it was determined your product was not.
However, we always strive to ensure customers are totally satisfied, so, following additional discussions, agreed to accept the item in return under the circumstances, despite the fact that we would be unable to re-sell it as new.
Please accept our sincerest apologies that you are still dissatisfied. If there is anything further we can do for you, please do not hesitate to contact us at support@slantboard.co.uk.
Kindest Regards,
The Slant Board Team
Do not buy from this company.
Do not buy from this company.
Purchased a reverse treadmill. The product is awful and not remotely fit for purpose.
Customer service is non existent. Had to get my credit card company to sort it.
18 maja 2024
Opinia niezależna
Odpowiedź od Slantboard
Hi Joe,
Thank you for taking the time to leave us a review.
We are very sorry that you are dissatisfied with the Reverse Treadmill. We developed this product in house and spent many months perfecting every aspect of it.
Having taken a look on our systems, I cannot locate any correspondence from you regarding this order, either via live chat or email.
Please feel free to contact us on support@slantboard.co.uk and a member of the team would be more than happy to assist you further.
Kindest Regards,
The Slant Board Team
Reverse Treadmill - DO NOT BUY
I recently bought the reverse treadmill from SlantBoard and it is completely unusable. It has no meaningful resistance making it impossible to get a workout and blood flow to the legs.
If you are buying this to mimic reverse sled pull or follow the ATG/Kneesovertoesguy training, I would strongly encourage you not to buy.
I also asked SlantBoard for a refund but was informed that the product was performing as expected so was ineligible.
UPDATE: There is a reply from SlantBoard below saying that you can adjust the resistance to make it higher than is available out of the box and to email SlantBoard for instructions.... I had already contacted SlantBoard and was provided with instructions but the resistance of the treadmill was still incredibly low even after adjustment and not usuable to get a good workout for the legs. I wish SlantBoard all the best but I do not want people to waste their money on this product.
13 maja 2024
Opinia niezależna
Odpowiedź od Slantboard
Hi Ryan,
Thank you for taking the time to leave us a review.
We are very sorry that the Reverse Treadmill did not provide the level of resistance which you had expected.
When developing this product, we wanted to ensure it was suitable for people of all abilities, from grandparents and those rehabilitating from an injury right through to elite athletes.
As such, at the lower end, we had to make sure that the resistance was not too high. In order to allow a wide range of resistance options, we developed this product with magnetic resistance technology, which can be tweaked by the user to increase it to a greater degree than is available out of the box if required.
If you would like more information on how to make these adjustments to your treadmill, please get in touch with us at support@slantboard.co.uk and a member of the team will be happy to help.
Kindest Regards,
The Slant Board Team
Utter garbage product and rip off
Utter garbage product and rip off! Ofcom or whomever regulates needs to be informed. Nothing fit together, the level of quality is just dreadful for a £10 product never mind a £50 product! They’ve clearly completely lied on social media to drum up sales. Utter disgrace companies like this are allowed to exist
28 kwietnia 2024
Opinia niezależna
Odpowiedź od Slantboard
Hi Graham,
Thank you for taking the time to leave us a review.
Unfortunately we have been unable to locate your order on our systems so are unsure as to which of our items your review is regarding.
We take pride in developing and supplying only the highest quality products and are sorry that you are dissatisfied with the item which you have received.
Please get in touch with us at support@slantboard.co.uk and a member of the team will be more than happy to assist you with your concerns.
Kindest Regards,
The Slant Board Team
Avoid the Reverse Treadmill…AWFUL Product!
Please avoid purchasing this cheap equipment…Excited to see that someone must have put some thought into the difference required between a reverse treadmill and normal one I ordered the product in November to replace by heavily diy’d Davina McCall treadmill that I picked up on gumtree for £50. After finally receiving the treadmill this week (April!) I put it up today only to find out that it is a standard treadmill with the slant board branding on it. In fact it’s an almost identical treadmill to my old one. No extra slope, no extra resistance and to make things worse it’s cheaply built and the band slips every now and then just to make things worse. Was planning on buying some more products from these guys but will give it a miss now. My advice would be to purchase a standard treadmill for half the price rather than one of these as you will be getting the same thing. Very disappointed after the long wait…could have been a great product if done correctly.
Edit: I am guessing by the fact that this company is now offering a Reverse Treadmill v2 they are admitting that they fraudulantly sold normal treadmill as reverse treadmill. Make a bit of a mockery of their reply below. I am assuming I will have my money refunded to me now they are admitting selling a sub standard product!
13 kwietnia 2024
Opinia niezależna
Odpowiedź od Slantboard
Hi Matt,
Thank you for taking the time to leave us a review.
We are sorry that the Reverse Treadmill did not meet your expectations.
A large amount of time and effort was invested into ensuring that this product met our exactingly high standards before we released it on sale.
The treadmill features a number of innovative and unique features. It features 3 adjustable heights of incline, 8 adjustable levels of resistance, provided by magnetic resistance technology to ensure the smoothest possible user experience and also folds away for ease of storage when not in use.
The above are just some of the many features which vary this product from other traditional treadmills which are available.
If you have any more questions about your product, please feel free to contact us at support@slantboard.co.uk and a member of the team will be happy to help.
Kindest Regards,
The Slant Board Team
Rubbish product and customer service
What an absolutely terrible experience it has been dealing with this company. I ordered the reversed treadmill as it seemed a good product and an alternative to the backwards treadmill which is an American brand. However on receiving the item I found it to be a very cheaply made alternative. I let them know about the issues straight away and they gave me contradicting advise….to tighten bolts for one issue and loosens them for the other. On questioning this I have now not heard from them in a week. They were all too quick to respond while I considered buying the product. I would have bought other products from them but not a chance now. Complete waste of money. Avoid like the plaque.
UPDATE- the company flagged my review as containing harmful or illegal content in an attempt to have my review removed. Clearly they are trying everything they can to silence their customers…perhaps they should look at providing actual refunds and some level of customer service in order to stop getting bad reviews….clearly lots of people are having a similar experience!
15 kwietnia 2024
Opinia niezależna
Odpowiedź od Slantboard
Hello Furzana,
Thank you for taking the time to leave us a review.
Having looked back through the correspondence you have had with our customer services team, I can see that the concerns you raised with the Reverse Treadmill related to the fact that you thought that the frame was bent as it did not sit flat on your floor. However, upon further investigation, it was determined that it was in fact the tiled floor upon which you had positioned the product which was uneven, not the frame which was bent.
I can see that a member of the team did explain this to you and, from that point, can see no further correspondence from your side.
If you do have further questions about the product, or require any advice on how to maximise its benefit, then please do not hesitate to get in touch with us at support@slantboard.co.uk.
Kindest Regards,
The Slant Board Team
Recommend not to buy for delivery to Europe
Terrible experience when buying for delivery to Europe. Even though the website slickly switches to a euro price when you give a European address, they do not make it obvious that you will have to pay the customs duty for the item to come into your home country in Europe. But you will have to pay this (and also any additional charge which the delivery company adds for handling this - this is in their small print when you click "shipping terms" but no more). And also the price in € is approx the same at the price in pounds (which makes no sense when you consider that they will not be paying any VAT on the items but still require the buyer to pay the European VAT upon import (and that VAT will be based on the higher price so a double whammy of hidden cost). And, from my experience, even after all this additional expense, they cannot be trusted to get the goods to you in a reasonable time. The website says delivery will be in 3-5 working days. It is now 17 days since I placed my order and the delivery system says the goods only left the UK yesterday. And they use DPD for European deliveries (and look what Trustpilot says about them as a delivery company). They may be a great company with great products but I would recommend only buying if you are based in the UK.
4 kwietnia 2024
Opinia niezależna
Odpowiedź od Slantboard
Hello Steven,
Thank you for taking the time to leave us a review.
I am sorry that you feel it was not clear that, for orders shipping into Europe, additional duties and taxes may be payable.
Since the UK left the EU, shipments over a certain value attract customs duties and taxes, at varying rates, depending on the final delivery destination. We do try to make this as clear as possible within the shipping information section on our website.
We understand that these additional fees can be frustrating, however they are entirely outside of our control and are paid directly to our couriers, who in turn pass them onto the relevant customs authorities.
To offset these fees, we do operate different pricing within Europe, with our prices here around 20% below the equivalent price in the UK. As such, please rest assured that, overall, the price you are paying for our products is largely the same regardless of where you are located.
Kindest Regards,
The Slant Board Team
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