Amazing company, amazing products. I’ve had several different tanning bottles from skin & tan and they’ve all been brilliant! No streaks, no nasty smell and looks natural. I had an issue with my deliv... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had my parcel returned by Evri got in touch with skinny tan by email. Responded straight away product had been returned damaged by Evri .They sent out replacement package asap and kept me updated ti... Zobacz więcej
Lovely product tan and glow !! After having two skin cancer lesions removed I now have to be careful out in the sun but, this product allows me to keep safe as it is factor 30 while giving me a gr... Zobacz więcej
Skinny tan, what a great name! I remember watching these ladies presenting it on Dragons Den several years ago now. So wonderful it is a success! I ❤️ the 2 products I am using especially the gradual... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Skinny Tan - self tanning & salon-quality spray tan solutions that instantly bronzes with the highest quality natural tanning products.
Dane kontaktowe
B66 1BY, Australia
- skinnytan.co.uk
4,3
Doskonała
737 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 25% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Skinny Tan
Hi Jackie,
Thanks so much for taking the time to share your feedback with us.
We truly appreciate it and we hope to hear back again from you!
Best,
Skinny Tan Team
Odpowiedź od Skinny Tan
Hi Celia,
Thanks so much for sharing your feedback!
We are so happy to hear from you and appreciate the time you have taken to share this with us.
Cheers!
Best,
Skinny Tan Team
Faulty pump and poor service
I recently ordered 2 skinny tan mousses and both were faulty, pump not working. One was replaced, the other not despite contacting the company and providing evidence of fault. I’ve been buying skinny tan for years but will no longer be a customer, really poor customer service.
22 stycznia 2024
Opinia niezależna
Odpowiedź od Skinny Tan
Hi Helen,
Thank you so much for sharing your feedback with us.
We are sorry to hear about what happened. We have checked on our record and our system shows a replacement was sent to you in November for one of the mousses that you reported to have had a faulty pump.
However as you mentioned you've had issues with the pump of the 1st mousse, we requested to have this returned so our Team can check on the sample bottle. Rest assured that you will be receiving a return label so you can return this to us and we would like to extend our sincere apologies for the delay in sending that to you. Our Customer Support team will be organizing to send you a replacement again as soon as possible.
Once again we'd like to apologize for the issues you had to experience and we thank you for giving us the opportunity to resolve this for you.
Sincerely,
Skinny Tan Team
Skinnytan customer service stinks.
I've just been blocked on X for asking a genuine question about 1 of their products as I couldn't find how to get in touch with customer services. I find that unprofessional, disrespectful & disgraceful. What a horrible thing to do to a loyal customer.
15 stycznia 2024
Opinia niezależna
Odpowiedź od Skinny Tan
Hi Kelly,
Thanks for sharing your feedback. We have checked on this and can confirm that you have not been blocked.
However the X account has been deactivated due to inactivity. You may reach out to us via other social channels instead.
You may also email our Support Team at info@skinnytan.com and we would be more than happy to assist in any way we can.
We truly appreciate you taking the time to raising this to our attention and giving us a chance to help you.
Regards,
Skinny Tan Team
Best tan I’ve ever used
Best tan I’ve ever used. Coconut water cannot be matched. Great colour and I’ve used every tan on the market!
27 grudnia 2023
Odpowiedź od Skinny Tan
Hi Michelle,
Thank you so much for sharing such a lovely review!
We are so happy to hear from our happy customers like you.
Look forward to hearing again from you!
Best,
Skinny Tan Team
Tan & Tone oil
Tan & Tone oil - OMG this is excellent I am not the best at putting tan on but this goes on excellently and my skin feels superb. Usually the tan around knees feet and ankles usually gives me away but i use oil and stroke lightly and it looks real. I am so happy I will defiantly purchase again.
I have the Q10 serum to try next… fingers crossed i get the same if not better result. 😀
24 listopada 2023
Odpowiedź od Skinny Tan
Hi Paula,
We are so happy to hear how much you love the Tan & Tone Oil! And we certainly hope you update us when you try the serum.
Thank you so much for taking the time to share your review with us. We truly appreciate it!
Best,
Skinny Tan Team
Odpowiedź od Skinny Tan
Hi Amanda,
Thank you for the glowing review!
We are so happy to hear from our happy customers like you.
Look forward to hearing again from you!
Best,
Skinny Tan Team
I purchased it for my granddaughter as…
I purchased it for my granddaughter as she absolutely loves it!
24 listopada 2023
Great experience delivered promptly
24 listopada 2023
The 2 star review is for p&p and not…
The 2 star review is for p&p and not the items ( not tried them yet as they were a present) £70 paid for a bundle and when it arrived a bottle had burst, customer services were excellent and a replacement was sent out, that replacement was badly packaged and was also damaged. 3rd bottle sent out and was recieved intact. Advised customer service that their packaging section needs to be looked at.
24 listopada 2023
Odpowiedź od Skinny Tan
Hi Lynn,
Thank you so much for sharing your feedback with us.
We definitely have noted this incident with the packaging and have taken necessary steps to avoid issues like this in the future.
Once again we'd like to apologize for the issues you had to experience with your delivery and we thank you for giving us the opportunity to resolve this for you immediately.
Sincerely,
Skinny Tan Team
Always great products
Always great products that really do work. I love the bundle offers and am always able to get my favourite products together at a fab price. This time I bought the one day tanner to try out, it’s great, better than make up and looks amazing.
25 października 2023
Give you a lovely natural glow highly…
Give you a lovely natural glow highly recommend
25 października 2023
Free gift not provided
I ordered notox as I received an email saying I would receive a free gift with my order for 48 hours only. Didn’t receive the free gift and they’ve ignored my email querying this.
Edit: I have now received contact from Skinny Tan and they have sent me the missing gift. Very happy with their response and the products are great.
17 października 2023
Opinia niezależna
Odpowiedź od Skinny Tan
Hi Stephanie,
Thank you for sharing your feedback with us and bringing this to our attention and we are so sorry about your experience with the free gift offer.
Upon checking, we have sent a response to your initial email however we have not received a response from you. Our Customer Support Team will reach out to you again to help resolve this for you. We will also reach out to you here to request information just to make sure we have the correct contact info for you.
Once again, we are so sorry about the inconvenience and rest assured our Team will be more than happy to help you with this order.
Regards,
Skinny Tan Team
Purchased a week ago, no update
Placed an order a week ago for some items as a birthday present and have received no update from the company on the status of the order. The courier tracking information just shows this as with the sender. Pretty poor online buying experience. Thankfully I bought well ahead of time so I have a few weeks before the item is needed.
25 października 2023
Odpowiedź od Skinny Tan
Hi Glen,
Thank you for your feedback and we would like to extend our sincerest apologies for the delivery delay that you have experienced with this order.
Rest assured that we will have this checked with the courier as it's showing on our system that this has been fulfilled immediately on our end. Our Customer Support Team will reach out to you ASAP once we have received a response from the courier.
We truly appreciate you taking the time to give your honest review and giving us a chance to help you with this order.
Regards,
Skinny Tan Team
Not natural looking tan
Enhances age spots wanted a natural looking tan but leaves skin patchy and darker where skin tone is uneven.
24 września 2023
I put a hair band on my hair to keep it…
I put a hair band on my hair to keep it off my face, while I sprayed it on , I don't know why but down both sides of my hair turned bright orange, I tried my purple shampoo, even went blonde shade darker , that was 3 weeks ago ,and it's still orange !!!
13 września 2023
Opinia niezależna
Still waiting for delivery from Evri
Still waiting for delivery from Evri. Over a week now and no communication.
25 września 2023
Odpowiedź od Skinny Tan
Hi Kate,
Thank you for your feedback and we would like to extend our sincerest apologies for the delivery issues that you had to go through.
Rest assured that we will have this checked with the courier as it's showing on our system that this has been fulfilled immediately. Our Customer Support Team will reach out to you ASAP.
We truly appreciate you taking the time to give your honest review and giving us a chance to help you with this order.
Best,
Skinny Tan Team
Best tan ever
Best tan ever. Had an issue with delivery where the tan had burst all over the envelope, contacted customer service and they sent out a replacement. Fantastic customer service. Thank you
25 września 2023
Prompt delivery
I like how I’m kept informed of shipping date and arrival date. Quick and excellent service.
24 września 2023
Easy to place order
Easy to place order, very quick delivery.
Amazing product, maybe alittle on the expensive side. But still worth a 5 🌟
24 września 2023
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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