Sisterparty Recenzje 341

Odpowiedź od Sisterparty

10 sty 2025

Dear Fran Reed,

We are deeply sorry for the distress this has caused you. It is completely unacceptable that you received a defective top in your two-piece outfit. Our normal procedure should have been more caring during the process.

Our customer complaint department has already sent you an email to follow up on resolving this problem. If you have any further problems or if you just want to talk about how we can make this right, please reply to that email. We will do everything we can to rectify this situation.

We understand your disappointment and that you might be reluctant to make further purchases from us. However, we hope that we can regain your trust through our efforts to resolve this issue. Once again, our sincerest apologies for this whole ordeal.

Sisterparty Team

complaint@sisterparty.com

Odpowiedź od Sisterparty

6 sty 2025

Hello,

We would like to clarify that our customer service team always responds to emails within 24 hours even if it's at weekends. If you don't see a response within the timeline, please check your spam or junk folder to see if our email has been filtered there. If you still cannot find it, please email us at the address below. We are dedicated to addressing any problem with your order.

More importantly, we tried but failed to identify your order ID via your username here to take care of the delivery issue. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.

Thanks in advance.

Sisterparty Team

complaint@sisterparty.com

Odpowiedź od Sisterparty

6 sty 2025

Estimada Greace,

Lamentamos profundamente la decepción y los inconvenientes que ha experimentado. Sin embargo, queremos aclarar que nuestro servicio de atención al cliente respondió a sus correos electrónicos. Es posible que los correos electrónicos se hayan filtrado de su parte.

Tenemos otros canales de comunicación, como nuestra página de Facebook y un correo electrónico dedicado a quejas. También puede comunicarse con nosotros a través de estos canales.

Con respecto a su pedido YT2435421403018724, lamentamos que un artículo aún no haya llegado y que los dos que llegaron sean del tamaño incorrecto. Si desea devolver su pedido, puede comunicarse con nosotros a través de los canales mencionados anteriormente y lo guiaremos a través del proceso de devolución.

Atentamente,

Equipo de Sisterparty

complaint@sisterparty.com

Odpowiedź od Sisterparty

2 sty 2025

Dear Jo Clark,

We sincerely apologize for the inconvenience and dissatisfaction you've expressed regarding our products and services.

Concerning the origin of our products, it is important to note that we are meticulous in our selection of suppliers, and all our products are subject to quality checks to ensure they meet our brand's requirements.

Regarding the refund policy, we would like to clarify that we offer a partial refund as a gesture of goodwill to customers who may find the return not practical. However, we do also offer full refunds after customers return the product.

However, we are currently facing a hurdle as we have been unable to locate your order in our system, nor can we find any associated message records. This makes it difficult for us to comprehensively assess the situation.

To resolve this matter expeditiously, we kindly request that you provide us with essential information such as the order number, the mailbox the order is under, and any relevant communication details. This will enable us to conduct a thorough investigation and take appropriate corrective actions.

We value your feedback and are committed to improving our customer experience. We hope you will cooperate with us to allow us to address this issue to your satisfaction.

Best regards,

Sisterparty Team

complaint@sisterparty.com

Odpowiedź od Sisterparty

30 gru 2024

Dear Jess,

We are extremely sorry to hear that you had such a negative experience with our company. We take your feedback very seriously and would like to address your concerns.

Regarding the sizing issue, we are sorry that the product did not fit as expected. However, our request for pictures was optional, and it was to better assess the situation for the return process, but we understand it might have come across as unprofessional, and for that, we sincerely apologize.

We are also sorry if you felt that your emails were being ignored. This is not the standard of service we aim to provide.

In order to further investigate this matter and resolve it as quickly as possible, could you please provide us with your order number? This will help us look into the details of your purchase and the communication history and then follow up on the return.

We hope that you will give us an opportunity to make things right and improve your perception of our company.

Best regards,

Sisterparty Team

complaint@sisterparty.com

Odpowiedź od Sisterparty

30 gru 2024

Dear GIA HENRY,

We sincerely apologize for the disappointment and inconvenience you have experienced with your order.

First, we would like to clarify that your order was actually successfully delivered within two weeks after it was placed.

Regarding the issue of the wrong item being sent, we fully understand your dissatisfaction. We have already initiated a 50% refund as you have accepted. We are truly sorry that the refund amount is not what you expected, but we are doing our best to compensate for the inconvenience caused.

We value your business and your feedback. If there are any further concerns or issues, please do not hesitate to email us at the mailbox below, and we will do everything we can to resolve them to your satisfaction.

Best regards,

Sisterparty Team

complaint@sisterparty.com

Odpowiedź od Sisterparty

30 gru 2024

Dear Libby Yarbrough,

We are truly sorry for the unpleasant experience you've had with our service.

We want to firmly state that we are not a scam. Regarding the delay in delivery, we want to assure you that it's not a reflection of our usual standards. Due to unforeseen logistics adjustment of the courier, the shipment has faced unexpected delays. We acknowledge that this isn't an excuse but an explanation for why your order hasn't arrived as promptly as it should have.

Our customer complaint department has already reached out to you to follow up and solve this problem. Please check your inbox for their email. We are committed to resolving this issue as quickly as possible and ensuring that you are satisfied with the outcome.

We understand your frustration due to not receiving your order after a long time, and we will take all necessary steps to make it up to you.

Best regards,

Sisterparty Team

complaint@sisterparty.com

Odpowiedź od Sisterparty

27 gru 2024

Dear Kristen,

We are truly sorry for the disappointment and inconvenience that you have experienced. It is not our intention to let our customers down in any way.

Our standard is to respond to all emails in a timely manner (Our customer service team always responds to emails within 24 hours even if it's at weekends.)

If you don't see a response within the timeline, please check your spam or junk folder to see if our email has been filtered there. If you still cannot find it, please email us at the address below. We are dedicated to addressing the problem.

As we look into this matter, could you please provide the order number and other order details? This will help us to quickly identify your purchase and resolve the issue more efficiently. We hope that you will give us a chance to make this right.

Best regards,

Sisterparty Team

complaint@sisterparty.com

Odpowiedź od Sisterparty

26 gru 2024

Dear Lianet Del Sol,

We are sincerely sorry for the disappointment you've experienced with the dress you purchased from us. It's unacceptable that the dress you received looks so different from what was shown in the video.

We take pride in our products, and clearly, we fell short in this case. We will be looking into this matter immediately to figure out what went wrong.

Our team is committed to working hard to resolve this issue for you. Please be on the lookout for our correspondence as we will be in touch shortly to make this right.

Thank you for also acknowledging our customer service. We will strive to uphold that standard while also fixing the product-related problems.

Best regards,

Sisterparty Team

complaint@sisterparty.com

Odpowiedź od Sisterparty

23 gru 2024

Dear Eabha Lennon,

We apologize for any inconveniencve caused. It's verified that your order was a pre-order and our support team has responded to you within 24 hours of receiving your email. The CSR has canceled the order as you requested. You should recieve the refund within a few business days.

We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below.

Best regards,

Sisterparty Team

complaint@sisterparty.com

Odpowiedź od Sisterparty

19 gru 2024

Hello Juli,

Our customer servie team always responds emails within 24 hours. If you don't see a response within the timeline, please check your spam or junk folder to see if our email has been filtered there. If you still cannot find it, please email us at the address below. We are dedicated to address the problem.

Regarding your order, it should have been shipped. Please log into your account on the site to check your order status.

Could you please provide us with your order details, such as the order number and the email address used for the purchase? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.

With regards,

Sisterparty Team

complaint@sisterparty.com

Odpowiedź od Sisterparty

18 gru 2024

Hello

We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.

Thanks in advance.

Best regards,

Sisterparty Team

complaint@sisterparty.com

Odpowiedź od Sisterparty

18 gru 2024

Dear Tracey Krynak,

We are extremely sorry for the inconvenience and frustration this has caused you. It is unacceptable that you have not received the two dresses you ordered.

While the transportation records show that USPS has successfully delivered your two packages, we understand that the issue of not receiving and counterfeit postage is a serious matter. We need to investigate further in order to provide a proper solution but we didn't hear from you regarding the picture we need.

We have sent you an email with detailed instructions on how to proceed. Please check your inbox and follow it up. Our team is dedicated to resolving this matter as quickly as possible.

If you have any further questions or concerns, please do not hesitate to contact us directly. We value your business and are committed to making this right.

Best regards,

Sisterparty Team

complaint@sisterparty.com

Odpowiedź od Sisterparty

17 gru 2024

Chère Valentina Rueda,

Bonjour ! Nous nous excusons pour le désagrément. Vous avez mentionné que vous n'avez pas reçu l'article, mais que vous n'avez reçu qu'un remboursement de 30 %, ce qui a dû vous mettre en colère.

Le colis n'a pas été livré correctement car l'adresse était incorrecte. Nous avons livré le colis en stricte conformité avec l'adresse que vous avez fournie. Nous vous avons déjà dit de contacter la poste, mais il semble que vous ne l'ayez pas fait.

Mais ne vous inquiétez pas, nous vous écrivons pour traiter activement le problème. Nous continuerons de suivre votre dossier pour nous assurer que vous pouvez obtenir un résultat de traitement équitable. Veuillez vérifier votre boîte de réception ou votre dossier spam.

Nous nous excusons à nouveau pour la gêne occasionnée et vous remercions de votre compréhension et de votre patience.

Cordialement,

L'équipe Sisterparty

complaint@sisterparty.com

Odpowiedź od Sisterparty

17 gru 2024

Dear Kyler Holifield,

Hello! We are sorry you have such concerns about the miniskirt you purchased.

We take the authenticity of our products very seriously and understand that you are upset after seeing many fraudulent posts and reviews. If you want to resolve this issue as soon as possible, we recommend that you contact our customer service. Our customer service staff are trained to respond quickly and do their best to meet your needs.

We will also investigate and deal with these fraudulent posts and comments to protect the rights and interests of our products and customers. Thank you for your feedback and hope to reassure you and put on this dress with satisfaction as soon as possible.

Wish you all the best.

Sisterparty Team

complaint@sisterparty.com

Odpowiedź od Sisterparty

17 gru 2024

Dear Amir Heidari,

Hello! First of all, let us apologize for the terrible experience you've had. We're so sorry you feel this way.

We have been working really hard to optimize quality issues, and we are constantly improving our service system. As for Ali resellers you mentioned, we will conduct an in-depth investigation and verification. We understand your dissatisfaction, we attach great importance to the rights and interests of customers, your experience is not what we want to see.

We will conduct a comprehensive review of our business processes to avoid similar issues from happening again. We hope to have the opportunity to earn back your trust and provide you with a completely different and positive experience when we serve you again.

Thank you for your valuable feedback and we hope your shopping trip will be smooth and enjoyable.

Wish you a happy day!

Sisterparty Team

complaint@sisterparty.com

Odpowiedź od Sisterparty

16 gru 2024

Beste Elina,

Onze excuses dat uw bestelling in juli niet aan uw verwachtingen voldeed. We nemen feedback van klanten serieus en sturen uw beoordeling door naar het betreffende team om te verifiëren en vooruitgang te boeken.

We raden u aan om binnen 30 dagen na ontvangst van het artikel contact met ons op te nemen via support@sisterparty.com om het op te lossen. We zouden binnen één werkdag reageren.

We begrijpen echter uw ontevredenheid en we willen u graag een vorm van compensatie aanbieden. We hebben complaint@sisterparty.com gebruikt om u een e-mail te sturen om deze kwestie op te volgen. Controleer uw inbox. We hopen van u te horen en dat dit probleem zo snel mogelijk wordt opgelost.

Met vriendelijke groet,

Sisterparty Team

complaint@sisterparty.com

Odpowiedź od Sisterparty

16 gru 2024

Cher Pierremba Mba,

Nous nous excusons pour la gêne occasionnée par le retard de réponse, dû au week-end de congé. Bien que nous soyons fiers de notre réponse rapide dans les 24 heures, notre réponse peut parfois être retardée en raison du week-end ou des jours fériés. Nous espérons que vous pourrez comprendre.

En ce qui concerne votre commande, elle a été expédiée. Veuillez vous référer aux détails d'expédition dans notre réponse.

Nous vous remercions de votre patience et de votre compréhension à ce sujet. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à nous contacter à l'adresse ci-dessous.

Sincèrement,

L'équipe Sisterparty

complaint@sisterparty.com

Odpowiedź od Sisterparty

13 gru 2024

Dear Roberta,

We are extremely sorry for the inconvenience and disappointment you've had. We sincerely apologize for the long wait and the issue with the quality of the dress.

We would like to inform you that according to our records, two of your packages have been successfully delivered. Regarding the dress with the quality problem, we take this matter very seriously. We encourage you to reply to our email via complaint@sisterparty.com and we will follow up to address it.

We value your feedback and are committed to improving our service and product quality. We hope you can give us an opportunity to make things right.

Sincerely,

Sisterparty Team

complaint@sisterparty.com