I placed an order for a set pants and a top totaling $58.00. Upon arrival, I noticed the material was extremely thin. The top was frayed with missing ties either falling off or never attached after... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Aquistato articoli di abbigliamento terribili! Dalle foto sembrano carini poi quando arrivano sono cinesate di pessima qualità e tessuto di plastica.le taglie vestono minuscolo e i capi sono fatti mal... Zobacz więcej
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Bonsoir j'ai reçu la robe longue sont magnifiques merci beaucoup, quand j'ai besoin votre d'aide vous m'avez répondu rapidement encore merci pour votre réponse et pour votre robe je ré commande encore... Zobacz więcej
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Never received order. Received multiple tracking numbers that never produced any results. Received email that one item wasn’t available after all and to pick another in its place. Contact customer sup... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Welcome to SisterParty, where fashion meets fun! We are your go-to brand for all things trendy and fabulous.
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3 months to arrive, and they don't want to accept a return
Bought a dress at the beginning of Feb. for my daughter to wear to a school dance at the beginning of March. Tracking showed the item was shipped from China but hadn't even left the country by March 1st. Bought a similar dress locally for her to wear to her dance and waited two more months for the one to arrive from Sisterparty. Now trying to return the item and I have to provide pictures of the item to prove it's the correct item. After that they offer a 14% discount to keep the dress or $25 dollars off my next order, as if we would really want to order something from them again. I tell them NO I just want to return it, and they still try to give me offers to keep the dress. Although they do respond quickly to emails, they try to do everything possible to avoid letting me return the item. It took 3 months for the dress to show up and now I am playing email tag just trying to return the item. DO NOT purchase from them. They may have a few good reviews but look at all the bad reviews about how long it takes to get your item, and how difficult it is to return an item. Looking at reviews it's about a 50% chance you will have a bad experience with your purchase.
5 maja 2025
Opinia niezależna
Odpowiedź od Sisterparty
Hello,
We were genuinely surprised and concerned to read your detailed review about your recent experience with us. Your feedback is incredibly important to us, and we sincerely apologize that we fell short of your expectations. We never want any of our customers to feel dissatisfied, and we truly regret the inconvenience this has caused you and your daughter, especially with such an important event like the school dance.
We want to address your return request as quickly as possible. To streamline the process, please email us directly at complaint@sisterparty.com with your order number, and we will handle this matter with the utmost urgency.
If you’re open to it, we’d love the opportunity to make things right and restore your confidence in us.
Please don’t hesitate to reach out—we’re here to help.
Sisterparty Team
complaint@sisterparty.com
Horrible
First of all took a month and a half to receive my order and the entire time I couldn’t track it because the tracking number they give you never works. I will say their customer service team always answered within a day but really weren’t helpful. Now I wanted to return it (I asked customer service their return policy before and they said they do refunds within 30 days) now I asked to return it and they asked for photo evidence of it not fitting me ????? And told me I can’t even get a full refund and they would give me $15 refund or $15 store credit. I paid over $40 for my item.
22 kwietnia 2025
Opinia niezależna
Odpowiedź od Sisterparty
Dear Sam,
We are truly sorry for the frustration and inconvenience you’ve experienced with your recent order. Your feedback is invaluable in helping us identify areas for improvement.
To expedite the resolution process, we kindly ask you to share your order number or the recipient’s name (along with any other relevant details) via email at complaint@sisterparty.com This will allow us to immediately locate your order in our system and address your concern with the urgency it deserves.
Please rest assured that we will do everything possible to reach a satisfactory resolution for you.
Sisterparty Team
complaint@sisterparty.com
HORRIBLE COMPANY
HORRIBLE COMPANY. Don’t buy from there. Take forever to ship out and I ordered two months out. I requested a refund before my shipment even got sent out and I haven’t even received my refund yet, it’s been more than 10 days
18 lutego 2025
Opinia niezależna
Odpowiedź od Sisterparty
Dear Maya,
Sorry for the delay in shipment due to one product in the order being a pre-sale product. Pre sold products will be shipped later than inventory products.
Please rest assured that your refund request is being expedited and is expected to be completed this week. Once completed, you will receive an email notification.
Thank you for your patience.
Sisterparty Team
complaint@sisterparty.com
Do not order from here
Do not order from here! Ordered the beginning of February got delivered mid April only to open package and it’s not even close to what I ordered
17 kwietnia 2025
Opinia niezależna
Odpowiedź od Sisterparty
Dear Brogan,
We sincerely apologize for the extended time it took for your order to arrive. This delay is certainly not the service standard we aim to maintain, and we are currently investigating the reason behind the shipping delay to prevent similar occurrences in the future.
Please rest assured that if the product doesn't match its description or images, we offer a 30-day return or exchange policy. Our team will follow up on your order via email - kindly check your inbox for our updates.
Should you have any further concerns, please don't hesitate to contact us.
Best regards,
Sisterparty Team
complaint@sisterparty.com
Best customer services ever
Best customer services ever! The Dress super pretty
3 kwietnia 2025
Opinia niezależna
Odpowiedź od Sisterparty
Dear Haillian ,
Thank you so much for appreciating our customer service!
We're delighted that you're happy with our products ,maintaining excellent service for all customers is our top priority.
Sisterparty Team
complaint@sisterparty.com
TAKING MONEY AND NO ORDER
I gave 1 star and that is even too much. I tried ordering a dress and they said my credit card is declined, so I tried again to put all my credit card informations. Little did I know, they took my money both times without even confirming the order. So right now I am without the money and also dress is not shipped. I sent this company an email that I want my money back so we will see.
12 kwietnia 2025
Opinia niezależna
Odpowiedź od Sisterparty
Dear Lana,
We regret the issues you’ve faced and want to fix this for you. For faster assistance, please email us your order information, and we’ll handle it right away.
Your cooperation in this matter is greatly appreciated, and we will do our utmost to resolve this issue to your satisfaction.
Sisterparty Team
complaint@sisterparty.com
DO NOT DO IT
DO NOT DO IT. Takes months to ship, didnt deliver to my house even though I put the correct address, so I had to go through GOFO shipping company, which is awesome if you wanna be on hold for 3 days, two hours at a time to reach somebody to re tell them your address. And when I finally got my 3 dresses I ordered, they told me one was out of stock after I already purchased it, and I got sent the complete wrong dress, so I only got ONE of the 3 dresses I ordered. Inconvenience after inconvenience. Save yourself the hassle and order on shein because that’s how low the quality is.
9 kwietnia 2025
Opinia niezależna
Odpowiedź od Sisterparty
Dear Lauren,
We’re really sorry to hear about your experience—that’s not the service we aim to provide. To make things right, could you email us your order info? We’ll do our best to resolve this for you as soon as possible.
We need the order number, recipient name, or email address used for the order. Thank you for your cooperation—we’ll work hard to resolve this.
Sisterparty Team
complaint@sisterparty.com
Would give zero stars if it was an…
Would give zero stars if it was an option I ordered a dress in February and never received it.
Contacted sister party.com they advised me the dress was on pre order it did not specify this on website when I purchased nor when I checked again. I waited a few more weeks still nothing
I requested a refund which I was told they had issued. We are now mid April
Still no dress or refund
Stay away do not lose your money to this scam website!!!
1 lutego 2025
Opinia niezależna
Odpowiedź od Sisterparty
Dear Kim ,
We are very sorry for the delayed shipment. Our pre-sale products are displayed in the product title. Please rest assured that your order has been cancelled and we are urgently processing your refund. Once the refund is completed, you will receive an email notification, which is expected to be completed within the next 5 days.
Sisterparty Team
complaint@sisterparty.com
MISSING ITEM AND SHIPPING NIGHTMARE
The quality of product is cheap. I ordered 3 items but only two arrived. THE SHIPPING TIME IS WAYYYY TOO LONGGGG (AROUND 2 MONTHS FROM CHINA????)
STAY AWAY FROM THIS COMPANY!
30 marca 2025
Opinia niezależna
Odpowiedź od Sisterparty
Dear Diem,
We are very sorry that you are not satisfied with the transportation speed. We understand that waiting for a package can be a frustrating experience, especially when it doesn’t arrive as quickly as expected.
For the products you are not satisfied with, please rest assured that we provide a 30-day return and exchange service.
In order to solve your problem as soon as possible, we have sent you a detailed letter via complaint@sisterparty.com.
Please check your inbox for this email. We are here to help and ensure that you are completely satisfied with our service.
Sisterparty Team
complaint@sisterparty.com
I’ve contacted them multiple times…
I’ve contacted them multiple times through email no answer it makes me think it’s a scam, I’m wondering when I will get my dress and I wanted to order another one but these reviews are making me not want to.
10 kwietnia 2025
Opinia niezależna
Odpowiedź od Sisterparty
Dear Rebecca ,
Rest assured, it's not a scam.
We have carefully reviewed our email records and found that we did respond to your emails on April 9 and April 11. As our customer service team explained in the email, the product you purchased is a pre-sale item, as indicated in the product title.
We understand that waiting for your order can be challenging, but we kindly ask for your patience.
Sisterparty Team
complaint@sisterparty.com
My order took forever and there is no way to return anything
First of all my order took months to get to me. You can't track the order. They give you a number but sends you to some wonky place. When it finally got here some of the items didn't fit very well and I now want to return some of them. They say to contact Customer Service at the email on the website. The email doesn't work. I get a system error. There is no phone number. There is no way to return them. I won't ever order from here again.
31 marca 2025
Opinia niezależna
Odpowiedź od Sisterparty
Dear Sheri,
We are extremely sorry for the issue. In order to solve your problem quickly, which is our top priority, we would appreciate it if you could contact us through our email and provide your order information so that we can expedite the resolution process.
We are committed to resolving this issue promptly and ensuring that you receive your items.
Sisterparty Team
complaint@sisterparty.com
Worst clothing company I've bought…
Worst clothing company I've bought from. Took over 3 months to arrive, looked nothing like the picture. Refund took months and you had to take multiple photos of all the clothing items to refund which also took month to go back into your account. They take weeks to answer their customer service email.
8 kwietnia 2025
Opinia niezależna
Odpowiedź od Sisterparty
Hello Cerys,
We are extremely sorry for the unpleasant content of your comment. We are fully committed to providing all our customers with a pleasant and satisfactory shopping experience.
To quickly address your issue, we kindly ask if you could contact us through our email address and provide us with your order information. This will enable us to promptly resolve this problem for you.
Sisterparty Team
complaint@sisterparty.com
Warning
Warning. ,, this sisterparty site will make it hard for you to do a refund … wow my first time ordering it ,, the item I ordered came sooo late that I already took my trip and I don’t need the outfit anymore ,,
7 kwietnia 2025
Opinia niezależna
Odpowiedź od Sisterparty
Dear Marijam,
We acknowledge that we have fallen short of your expectations, and we are committed to making it right.
We are currently working on expediting the refund for your cancelled order, which we expect to complete by next week. For the refund of return order, we will submit it as soon as we receive the returned product.
We kindly ask for your patience and understanding.
Sisterparty Team
complaint@sisterparty.com
Super super super :))
Alles hat super funktioniert es kam innerhalb von 3 Wochen und der Artikel war perfekt ohne irgendwelche mängel und hat gepasst wie angegossen
Kann die Seite nur empfehlen :))))
7 kwietnia 2025
Opinia niezależna
Odpowiedź od Sisterparty
Hallo Marley,
Wir freuen uns sehr über Ihr Feedback. Es ist toll zu wissen, dass das Produkt Ihren Erwartungen entsprochen hat und die Größe genau richtig ist. Wenn Sie in Zukunft Fragen haben, zögern Sie bitte nicht, uns zu kontaktieren.
Schwestern-Team
complaint@sisterparty.com
Items not shipped - may be a scam
My order was apparently shipped on 3/5/25 (placed on 2/23/25). Still haven’t received a single item and the last update I have said “USA arrive at international airport” on 3/19. The tracking link they sent me seems like a scam and I am starting to think I’ll never get my items. Seems like I’m out $100. Will not purchase from here again and don’t recommend it for anyone else.
23 lutego 2025
Opinia niezależna
Odpowiedź od Sisterparty
Dear Jenna ,
Please rest assured that this is not a scam. We understand that order delays may make you feel dissatisfied.
We have taken immediate steps to investigate the situation and have found that there was an unexpected delay in the shipping process. We have already escalated the issue to our logistics team and are working closely with them to expedite the delivery of your order.
We want to assure you that we only provide legitimate tracking links from our trusted logistics partners. However, we also understand that it can be difficult to discern the authenticity of such links, especially when there are delays. If you have any doubts about the tracking link, please do not hesitate to contact our customer support team for further assistance.
We are committed to resolving this issue promptly and ensuring that you receive your items.
Sisterparty Team
complaint@sisterparty.com
Site states “7-20” days to receive
Site states “7-20” days to receive. Ordered Feb 21 for a trip on April 10- 43 days ago and I still haven’t received the items! I’d def not recommend. 1 of 3 items did arrive. That one came by plane- the rest by shipping container. Beware.
5 kwietnia 2025
Opinia niezależna
Odpowiedź od Sisterparty
Hello David,
We are truly sorry to hear that you have encountered such a significant delay in receiving your order.
It is important to us that our customers have a positive shopping experience, and we are committed to addressing this issue promptly. We have escalated your delay parcel to our logistics team and are working closely with them to expedite the delivery.
You can expect a follow-up update from the tracking link within the next few days.
Once again, we apologize for the delay and any inconvenience it has caused.
Sisterparty Team
complaint@sisterparty.com
Ordered on 2/26/2025 to have the items…
Ordered on 2/26/2025 to have the items for a trip planned for April. I am leaving tomorrow and have yet to receive the package. Contacted support this week and they told me that I should receive it in another 2 weeks. Don’t bother ordering from here. They should really put a disclaimer that it’ll take up to 2 months to receive your order.
2 kwietnia 2025
Opinia niezależna
Odpowiedź od Sisterparty
Dear Joanna,
We are very sorry for not receiving your order in a timely manner before your trip. We understand your disappointment and dissatisfaction.
We want to assure you that we are taking immediate action to address this issue. We have escalated your order to our logistics team and are working diligently to expedite the delivery process.
Once again, we apologize for the delay and any inconvenience it has caused. We value your business and hope to regain your trust by resolving this issue promptly.
Sisterparty Team
complaint@sisterparty.com
Preis Leistung Schlecht
Irgendwie kam nur 1 von 3 Teilen an. Das andere Paket ist angeblich seit 1 1/2 Monaten unterwegs. Das Teil, dass angekommen ist, ist von schlechter Qualität. Bisschen wie Shein. Ist auf jeden Fall das Geld nicht wert. Würde nicht nochmal bestellen.
3 kwietnia 2025
Opinia niezależna
Odpowiedź od Sisterparty
Liebe Paulina,
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die durch die Produktqualität und die fehlenden Artikel in Ihrer Bestellung verursacht wurden. Wir schätzen Ihr Feedback sehr und möchten dies so schnell wie möglich für Sie korrigieren.
Um uns zu helfen, das Problem umgehend zu untersuchen und zu lösen, könnten Sie bitte die folgenden Details über unsere E-Mail unten angeben?
Bestellnummer (finden Sie in Ihrer Bestätigungs-E-Mail)
Name des Empfängers (wie auf der Bestellung angegeben)
E-Mail-Adresse, die für die Bestellung verwendet wurde
Zusätzliche Details zum Problem (z. B. Fotos der Produktqualität)
Bitte seien Sie versichert, dass wir ab dem Lieferdatum eine 30-tägige Rückgabe- und Umtauschrichtlinie anbieten. Sobald wir Ihre Informationen erhalten haben, wird unser Team Ihren Fall priorisieren und eine Lösung anbieten.
Wir schätzen Ihre Geduld und Ihr Verständnis zutiefst und setzen uns dafür ein, dass Sie zufrieden sind. Zögern Sie nicht, uns Bescheid zu geben, wenn es noch etwas gibt, bei dem wir Ihnen helfen können.
Schwestern-Team
complaint@sisterparty.com
Order was never shipped
No shipping updates, item took over three weeks and had no updates to whether it had been shipped. I emailed and after 3 weeks it hasn’t even been prepared for shipment- i was promised twice it would be shipped in the next 24 hours and never ever was. I then cancelled my order as it still hadn’t even been prepared. Avoid at all costs!!
2 kwietnia 2025
Opinia niezależna
Odpowiedź od Sisterparty
Hello Sophie,
We sincerely apologize for the significant delay in your order. Rest assured that we are taking immediate and decisive action to address this issue. We will promptly feedback to the relevant operation department to thoroughly verify the exact reason for the delayed delivery. Our team is working diligently to ensure that your refund has been processed in the most urgent manner possible.
Once again, we express our sincere remorse for any inconvenience this delay might have caused you.
Sisterparty Team
complaint@sisterparty.com
perfect dress looked exactly as…
perfect dress looked exactly as advertised had so many compliments on the outfit and was true to size, as a uk customer i found shipping was okay i had no issues x
29 marca 2025
Opinia niezależna
Odpowiedź od Sisterparty
Dear Lucy,
Your review just made our day! We’re so happy that the dress lived up to your expectations and that you got so many compliments. It’s awesome to hear that it was true to size and that the shipping was okay for you.
Your satisfaction is what keeps us going, and we’re grateful for your support. Can’t wait to see what you pick out next time!
Sisterparty Team
complaint@sisterparty.com
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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