Extremely Disappointing Service I have never experienced such unprofessional service. I lost £100 for nothing, and my machine is now in worse condition than before — it is currently unrepairable.... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
So pleased with my fully restored Necchi sewing machine. Delivery service is seconded to none. Technical help is outstanding and the support team are friendly and helpful. Nothing could be better
I left a message for support over Easter, by 10am Tuesday I had my first e-mail from them, by midday the issue was resolved. I'd made a simple mistake in setting up my Singer 5523 and all it took wa... Zobacz więcej
I had a very positive experience purchasing from this website. The site is easy to navigate, and I found exactly what I was looking for. The checkout process was smooth and secure. I am very satisfied... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Singer is a leading brand in the sewing machine world. We supply the latest models, plus steam presses & overlockers. Never knowingly undersold. FREE UK delivery. Singer sewing machines are used & trusted by thousands of dressmakers, quilters, and crafters to help produce dresses or quilts. We offer sales, parts, and accessories as well as sewing machine repairs
Dane kontaktowe
Whitley Road 219, NE26, Tyneside, Zjednoczone Królestwo
- colin@singermachines.co.uk
- singermachines.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 28% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Extremely Disappointing Service
Extremely Disappointing Service
I have never experienced such unprofessional service. I lost £100 for nothing, and my machine is now in worse condition than before — it is currently unrepairable.
I have since had to purchase a new machine, and this time chose a Brother model instead of Singer. I sent the invoice for this replacement purchase to the manager, Stephen, but have not received any compensation to date.
The machine was sent in for repair twice, and both times I was left disappointed with the result. I can provide a video showing the machine tearing fabric while sewing, if needed.
Due to the ongoing back-and-forth with no resolution, I am no longer able to continue using this service. This experience has also caused considerable stress for my wife, who suffers from anxiety, and this situation has made it worse.
Overall, a very poor experience that I would not recommend.
Smooth purchase and great experience.
I had a very positive experience purchasing from this website. The site is easy to navigate, and I found exactly what I was looking for. The checkout process was smooth and secure. I am very satisfied with the service and would definitely recommend them to others."
Machine Service
So pleased with my fully restored Necchi sewing machine. Delivery service is seconded to none. Technical help is outstanding and the support team are friendly and helpful. Nothing could be better
I made an easy transaction with…
I made an easy transaction with singer.highly recomend24
Issue promptly and acurately diagnosed and resolved
I left a message for support over Easter, by 10am Tuesday I had my first e-mail from them, by midday the issue was resolved. I'd made a simple mistake in setting up my Singer 5523 and all it took was 3 e-mails between us, you don't get better than that.
Whether they'd met this error before or not, I was impressed with their knowledge and prompt action.
Many thanks.
Very poor service
My item didn't arrive. I checked the Evri tracking and it said the item had been damaged and could not be delivered. Fair enough, I thought, and I contacted Singer Machines thinking it should be a simple case of refund or replacement. After all, the courier has clearly said they can't deliver it.
However, it wasn't that straightforward. Customer services wanted me to print off a form entitled 'denial of receipt', and sign it, acknowledging the threat that the police would be involved if make a fraudulent claim, print it, scan it and send it back to them.
I replied with the reasoning that the courier had already admitted they can't deliver the item, but they ignored it.
Keep my £5.50, Singer Machines, and I'll be sure not to make the mistake of buying from you again.
Easy site to navigate.
Site easy to navigate and so the item I wanted was found quickly.
I called customer service and they were…
I called customer service and they were helpful and friendly. Website easy to navigate and ordering simple.
Singer Heavy duty 4423 has a crucifying…
Singer Heavy duty 4423 has a crucifying design fault.
i am extremely experienced .
The button hole lever is just behind the needle and so very very easy to knock into button hole mode, a real bore as then the machine stampedes on the the spot and it is very difficult to then unravel and get on with sewing, the thread gets tangled up, its a nightmare.
and if the fabric is anything more than handkerchief linen it gets knocked again!
I defy anyone to make curtains, also putting in sleeves the lever gets knocked again... a nightmare.
I have been making clothes professionally all my life at 75 was looking for a cheap machine to replace my Bernina... this is a worthless piece of tat...

Odpowiedź od Singer Machines Ltd
A very happy Christmas.
My partners old sewing machine had broken down so I decided to buy her a new one for Christmas. I researched the various sewing machines within my price range and I decided on the Singer 4423. After I had done some research on Trustpilot and taken into account the price, I decided to buy from Singer Machines Ltd. I found their website easy to navigate and it provided all the information that I needed. Ordering was easy and communication from the seller via email was excellent. The machine arrived the day after I ordered it. My partner is very pleased with it which meant we both had a very happy Christmas 😃. I would recommend this seller.

Odpowiedź od Singer Machines Ltd
Terrible customer service
Terrible customer service, I ordered my singer sewing machine 3 months ago and it is yet to arrive after many emails and many calls to the facility they have not only promised me a brand new machine, moreover that new promised machine is also yet to arrive after weeks.

Odpowiedź od Singer Machines Ltd
Fast delivery
Fast delivery. New foot pedal makes my very old machine feel brand new. Great service.
Straightforward and quick to use website
Although the website looked a bit old fashioned, it was very clear, uncomplicated and quick to use. Machines were clearly differentiated with none of the fancy, but meaningless, words that are regularly sprinkled about product descriptions
Good telephone support for parts
I rang for support over ordering a hemming foot for my singer heavy duty 4423 and was given the part number to search the site with and place an order. This support was prompt, friendly and accurate.
Easy online transaction
Easy online transaction, with no problems, item delivered next day.
Extremely pleased with this company
Extremely pleased with this company, ordered some parts on the Friday opted for Evri delivery, items delivered on the Sunday.
Parts now on my sewing machine now back sewing.
Communications appear to be very good emails stating items picked, option to contact if I wanted to check/ change my order. Email to say it’s had been processed, then notified when it was sent off.
Will definitely use this company again and would suggest it to others
Good site and good prices
Very clear site to use. I was buying a sewing machine, but was unsure of which one. Being able to compare several, made the decision much easier. Having had my present Singer sewing machine for 48 years, and it's been fantastic, I felt very confident to buy the same make again.
The 'Black Friday price' was good, the next day free delivery, and a 10 year warranty made it an easy choice to buy from Singer again.
Thank you.
Prompt dispatch!
This was a special order I had been long anticipating so I was pleased to place my order. Easily done. Clear instructions. Prompt dispatch. Great updates so I am looking forward to using my new part.
This site was very easy to use
This site was very easy to use , good products at good prices plus free postage .
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