Simply66 Recenzje 

33
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Fine until you cancel...they take a long time to be sure to charge you extra! A fine service most of the time, although they mispronounced the company name a few times on the recording - just a pain w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

As our business is growing this service has become a game changer for us and really happy to be using. Our calls are answered professionally & promptly in such a friendly manner as though you have an... Zobacz więcej

Oceniono na 5 z 5

I have been searching for a cost effective call answering service for sometime. Simply66 have been responsive to my business needs and enhanced the offering that I am able to provide to my customers w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We've been a customer for many years and we've always had excellent service. I was particularly impressed yesterday when I was forwarded a recording of a sales call that Simply66 had taken. It’s alway... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Odbieranie połączeń
  2. Centrum obsługi telefonicznej

Informacje przekazane przez różne źródła zewnętrzne

Simply66 is an experienced virtual receptionist service, offering professional call answering for start-ups and growing businesses.

Simply66 Virtual Receptionist Services

Napisane przez firmę

Personal Approach
Simply66 is a UK-based business providing itself on service and innovation, not a faceless call centre enterprise. This results in a personable approach to answering your calls, whilst building rapport with you and your customers.
Complete Transparency
There is complete transparency about the service Simply66 provide, so not only will you receive an email containing the message left for you, you'll also receive a recording of the conversation.
Great Features
Standard features include call recording, advanced routing options, simultaneous ringing, IVR menus, music on hold and out of hours routing. Advanced features include diary integration, customisable FAQs, complex enquiries and call transfer.

Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

33 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(33)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The best I've used

I've used a fair few call answering services in the past and there was always a flaw somewhere. My business is in the North of England and always wanted a local accent answering my calls so Simply66 ticks that box. It doesn't end there though. They have good opening times, appear to answer the calls quickly. The bit I love most is they send the call recording which is valuable in terms of not needing to ask the customer to repeat themselves, it also gives me a sense of whether its a customer I want too. Finally, they offer various levels of plans, I usually only need quite a low volume so its great value for money

5 listopada 2024
Opinia niezależna
Logo Simply66

Odpowiedź od Simply66

Thank you so much for your wonderful review! We're delighted to hear that you had a positive experience with Simply66 and that our team was able to provide the service you needed. Your kind words mean a lot to us, as we always strive to make every interaction seamless and professional.

Knowing that you’re happy with our support really motivates us to keep up the high standards that our clients deserve. If there’s ever anything more we can do for you or your business, please don’t hesitate to reach out.

Thanks again for taking the time to share your feedback!

Oceniono na 5 z 5

My experience has been very positive

My experience has been very positive. They are very good at intercepting sales calls and filtering the right ones so you can focus on what's important. They offer good value for money and great service. I would definitely recommend them.

21 października 2024
Opinia niezależna
Logo Simply66

Odpowiedź od Simply66

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had such a great experience with Simply66. Your feedback truly means a lot to us, and we’re so grateful for your support.

Oceniono na 5 z 5

A great cost effective solution for a small business

I have been searching for a cost effective call answering service for sometime. Simply66 have been responsive to my business needs and enhanced the offering that I am able to provide to my customers when I am not available. Being able to listen back to the calls taken is great, and the email notifications are fairly instant after the call is taken. 5* so far, no complaints.

17 kwietnia 2024
Opinia niezależna
Logo Simply66

Odpowiedź od Simply66

Thank you for your fantastic 5-star review! We're so pleased to know that you're happy with our service. Your feedback is greatly appreciated and motivates our team to continue delivering excellent support.

Thanks again for choosing Simply66!

Oceniono na 2 z 5

Fine until you cancel...they take a…

Fine until you cancel...they take a long time to be sure to charge you extra! A fine service most of the time, although they mispronounced the company name a few times on the recording - just a pain when you try and cancel. (Actually, I cancelled on Thursday but your system was down, and you lied about sending an email on Thursday when you thought you wouldn't be caught...I don't think I should have to pay for your error, but you obviously feel differently. Agree to disagree).

22 stycznia 2024
Opinia niezależna
Logo Simply66

Odpowiedź od Simply66

Hi Marjorie

Thank you for leaving us a review. I had a look into your cancellation request and can see you replied to our cancellation email on Saturday evening which was actioned first thing Monday morning during our business hours. A partial refund was also issued for the rest of the month as a gesture of goodwill. I’m sorry we did not meet your expectations on this occasion.

Oceniono na 4 z 5

Thoroughly Recommended!

The company is great and provides a quick, sharp, and personal service at an extremely competitive price. The receptionists are enthusiastic and well-trained, giving us full confidence in the customer experience they deliver to our callers. The tech team is on the ball and always quick to respond.
They would receive 5 stars, except for the lack of 24-hour coverage, but their opening hours are very early morning into the late evening.

13 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Just purchsed my 6th number and had…

Just purchsed my 6th number and had some technical issues setting it up, got in touch with the team who handled my issue with ease, I spoke with James who was pleasant and professional. Great team and a great company to handle all your work calls.

27 września 2023
Opinia niezależna
Oceniono na 5 z 5

Just Wow - Amazing Service 5****

As our business is growing this service has become a game changer for us and really happy to be using. Our calls are answered professionally & promptly in such a friendly manner as though you have an in house receptionist. We receive short overview message with full call recording sent to our email. It's just so well thought out and works perfectly for our needs. We opted for a call forward add-on so we still have the option to pick up the call if we are available and at our desk. This is a truly perfect and so grateful to have discovered.

10 maja 2023
Opinia niezależna
Oceniono na 5 z 5

Call with a difference

Working with these guys for many many years, service is unreal, team well spoken on the phone, great feedback from our clients, what I like they email the call with a voicemail of the call and cost effective

9 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

I've used Soho66 for nearly a decade…

I've used Soho66 for nearly a decade now and it is by far one of my longest-running working relationships. Customer service is always wonderfully efficient, receptionist services are always professional and call quality and service have been 100% all that time.
All this for what I feel is excellent value for money and i can't hesitate to recommend Soho66

9 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

We've used the Electronic Reception…

We've used the Electronic Reception service for logging incoming calls and keeping track of our callback activity. So, I get an email with voicemail attached into our Gmail account to be processed accordingly. The Simply66 Control Panel gives access to all previous recorded messages if needed. It has worked without a hiccup for many years and if support is needed they answer the phone! Recommended

11 marca 2022
Opinia niezależna
Logo Simply66

Odpowiedź od Simply66

Thank you for your review!

The Simply66 Team

Oceniono na 5 z 5

Excellent service over the years . . .

We've been a customer for many years and we've always had excellent service. I was particularly impressed yesterday when I was forwarded a recording of a sales call that Simply66 had taken. It’s always a pain getting sales calls but this was professionally handled and save me time and hassle. Just one of the many benefits of using their service. Keep on doing the good work.

20 października 2020
Opinia niezależna
Logo Simply66

Odpowiedź od Simply66

Hi Terry,

Thank you for your wonderful review, we're glad to have you as a customer and we hope you continue to enjoy the service for many more years to come!

The Simply66 Team

Oceniono na 5 z 5

Simply66, Simply Brilliant!

We used Simply66 from day 0 of our startup business so we could have a land line phone number even though we were working form home and a professional receptionist take calls from customers and prospective clients. It must have worked, because a few years on we have now grown the business and have offices and in-house staff to do this work. I have always found anyone I've had to deal with at Simply66 friendly and helpful, resolving any questions or making changes to our service quickly and without fuss. Fantastic all-round and would definitely use again and recommend.

26 sierpnia 2020
Opinia niezależna
Logo Simply66

Odpowiedź od Simply66

Hi James,

Many thanks for taking the time to leave us a review! We are delighted to hear you are happy with our products & service and are thrilled to hear how successful your business has become!

We wish you lots of luck for all future endeavours and hope you continue to be successful!

The Simply66 Team.

Oceniono na 3 z 5

A Good Service but their are some issues

A great service- The online portal is very easy to use!

However, if you wanted to create a IVR Menu you have to use the options they already have and you are not able to have a personalised department and so the service is not as personalised as I would like.

The price for the Virtual Phone System is very good but I feel their Virtual Receptionist pricing is too expensive for what they offer compared to their competitors. I would recommend Simply66 for the Virtual Phone System if you don't mind it not having a personalised touch.

10 czerwca 2020
Opinia niezależna
Logo Simply66

Odpowiedź od Simply66

Hi Steven,

Thank you for your review, we appreciate the feedback. You are able to upload custom audio files and use these in the IVR menu as well configure which steps the IVR menu should follow. Additionally, you are able to set different menu levels, which could include a main menu and then a set of sub menus.

As for the price, we feel we do provide a competitive pricing model with different packages depending on your requirements, from simple call answering plans to more integrated knowledge plans. We also provide every customer with a no-commitment 14 day free trial to try out the service.

The Simply66 Team.

Oceniono na 5 z 5

Simply excellent

Simply excellent
Great service and good value
very happy
Mike

13 grudnia 2019
Opinia niezależna
Logo Simply66

Odpowiedź od Simply66

Thanks Mike, we hope you continue to enjoy the service!

The Simply66 Team.

Oceniono na 5 z 5

Really impressed with the service

Really impressed with the service, i was suprised at how quick the receptionist caught onto my FAQ's, great price and great service. Thanks

11 grudnia 2019
Opinia niezależna
Logo Simply66

Odpowiedź od Simply66

Hi Sam,

Thank you very much for your review, we're glad to find you're impressed with the service!

The Simply66 Team.

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