ATTENTION - N'expédient pas les commandes et ne répondent plus après avoir prélevé le montant de la carte bancaire. Annoncé en stock expédié le jour même, toujours rien après bientôt... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
TR80mk5 - Trak Racer Very fast delivery, after few negative reviews about Trak racer i was little sceptical, but everything comes as ordered, no missing parts or scratch profiles. Installation is l... Zobacz więcej
Reakcja na opinię
Got a decent deal on the Honeycomb Bravo. Delivery was super quick especially with my order being placed on the 11th of December and arriving on the 14th. All in all quite happy with SimPlace. A note... Zobacz więcej
Reakcja na opinię
SimXpr0 X80. Dik tevreden! Prachtig spul. Super netjes verpakt, met zakje extra hardware, duidelijk genoeg instructies. Geen moer verkloot! Heerlijk om in elkaar te zetten. Zelfs verstellen/afstellen... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Whether you are buying race simulation, flight simulation, train simulation or boat simulation – if it exists in the world, it for sure is for sale on Simplace. Our mission is to become the biggest game simulation marketplace in the world. We give sellers the platform, solutions, and support they need to grow their businesses. We measure our success by our customers' success. We empower people and create economic opportunity. We focus on partnering with our sellers, not competing with them. We are building stronger connections between buyers and sellers with product experiences that are fast, mobile, and secure. We aspire to make extraordinary things possible for each other, for our customers, and for you.
Dane kontaktowe
Marsweg, 103, 7202AT, Zutphen, Holandia
- 0850470705
- info@simplace.co
- simplace.co
3,6
Średnia
246 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
SimXpr0 X80 is top!
SimXpr0 X80. Dik tevreden! Prachtig spul. Super netjes verpakt, met zakje extra hardware, duidelijk genoeg instructies. Geen moer verkloot! Heerlijk om in elkaar te zetten. Zelfs verstellen/afstellen als alles eenmaal vast zit is een eitje. Flex vrij. Aanrader.
Oja en snel geleverd. Zondag avond besteld, woensdag in huis.
26 maja 2022
Opinia niezależna
Odpowiedź od Simplace
Geachte klant, bedankt voor de positieve review. Het is goed om te horen dat onze service en het product naar tevreden is. We hopen je snel weer terug te zien bij ons.
Simplace is betrouwbaar en snel
Hele prettige ervaring gehad met simplace, ruime assortiment en betrouwbare levering. Aanrader!
25 maja 2022
Opinia niezależna
Great products
I can only recommend simplace based on my experience with them, they're quick to answer any questions.They're also more transparent about products delay than any other website I've ever used,
So the only thing I can say is thank you very much. And they wil receive a lot more orders from me.
25 maja 2022
Opinia niezależna
Simplace GT3 Steering Wheel
Een mooi Simplace GT3 Steering Wheel besteld. Goede communicatie en lekker snel verzonden. De kwaliteit is ook erg goed.
25 maja 2022
Opinia niezależna
Top service
Top service! Snelle levering en ook prima nazorg! Zou hier zeker nog een keer iets bestellen mocht ik iets nodig hebben!
24 maja 2022
Opinia niezależna
Fijne website.
Duidelijke en overzichtelijke site. Service is top en alles snel geleverd!
24 maja 2022
Opinia niezależna
Cant recommend
Cant recommend. I ordered two wheel on 01.05.2022. It took 6 working days to send first wheel, and still they havent send other one. And now they dont even reply to emails.
23 maja 2022
Opinia niezależna
Odpowiedź od Simplace
Hi Jan,
From looking back at the tracking data you received your steering wheels on time and as promised like it is communicated on our website.
In case you still have any questions, feel free to reach out to us.
What can I say apart from lies are…
What can I say apart from lies are legion with them. Order on April 4 of a p1sim steering wheel. On the 5th an email arrives telling me that following sick employees my order will leave at the end of the week, for compensation I am offered a coupon of 15 euros valid for 100 euros of purchase. Thursday I ask by mail if it will leave well Friday, I am answered yes. Saturday no shipment I send back an email asking them if the steering wheel was in stock because I think the opposite especially with the delay on the product page which has changed, sorry I understand your annoyance, it leaves Monday we offer you a pair of gloves give me your size. I return my size. Monday no shipment, Tuesday the gloves leave supposedly the steering wheel too except that the gloves leave well but not the steering wheel and of course no tracking number. I send back an email and they answer me with the tracking number except that this indicates that ups has just received a support request. Finally the steering wheel will leave Thursday, 1 week and a half after ordering but not from simplace but from the manufacturer directly! So he had no stock and never had one! After contacting p1sim, they received the actual order for my steering wheel only last Wednesday! In short, big liar
18 kwietnia 2022
Opinia niezależna
Odpowiedź od Simplace
Dear Sylvain,
I understand your frustration, we really hoped the free Sparco Sim Racing gloves would make up for the delay, however unfortunately this hasn't been the case. I have to check what went wrong in the shipment part since the shipping label was created on the 13th of April and normally the steering wheel is shipped the day after by P1Sim.
It's true that we ship this particular steering wheel directly from the manufacturer since we are still a young business and can't risk having to much stock. Hence why we have a partnership with some of our vendors which gives us the opportunity to ship the products directly from their location.
We want to thank you for your feedback and we hope you will enjoy your free sim racing gloves together with your new formula steering wheel from P1Sim.
Kind regards,
Team Simplace
Device top quality
Device top quality, efficient and reactive after-sales service communication.
I recommend
17 kwietnia 2022
Opinia niezależna
Odpowiedź od Simplace
Dear customer, thank you for the 5 star review! Great to hear that you are happy with our after sales service and way of communication.
We hope to have you back with us in the near future.
I DO NOT RECOMMEND IT IN THE SLIGHTEST
Take too long for the delivery.. What they write in the ads is completely corrupt and fake.. despite a lot of efforts and messages to complete the order.. They say lies in the messages or they do not answer at all.. When they send the order is with out information to turn back. They play games.. And the best my order did not come in full, missing pieces, half order
and now they do not answer at all.. They do not even complete the orders. Only take the money ..In not any case, do I order anything from here again.. I placed my order ORD02396 in 20-02-2022. It was trak racer tr8 full with gt seat.. i pay 1.379,90. The order it as 3-5 days dispatch and 15 days express money back and 5 pack left.. I received it in 11/4/2022 and no it was not on time.. and i ask for refund the order those months many times i did not get answer. i get now after the review and for the seat. no i d not wont now. this should have been done when I asked for it. and no nobody tell my about split order or stock seat. i face it wen i I received. You are still lying even in the review. and the massive voucher is 15 euros for my next order. that not gonna happen.. Finish the order.
17 kwietnia 2022
Opinia niezależna
Odpowiedź od Simplace
Dear Niko,
We are very said to hear about this bad experience. However, we have been numerous time in contact you regarding the seat. The Trak Racer rig was delivered on time, however, as we mentioned many times in our email, when you placed your order, the seat was a pre-order and will be shipped by the end of April directly from Trak Racer since they are out of stock. Unfortunately we received numerous of threats from your side which is not the way to communicate, hence why we felt not replying to this anymore since we have given you all the information we could give you. Besides this we even offered you a massive voucher and also give you the choice to cancel and refund the seat, however, we didn't receive any response from your side about this anymore.
From our end we could not have done more then we already did, we gave you a voucher, gave you the opportunity to cancel and refund the order, however threads to our staff kept on coming. This is simply unprofessional since we are trying our best as a company to give you the best outcome and experience. Besided this you even received an email from Trak Racer themselve that this particular part of the order was delayed.
We hope to receive a response soon regarding if you want to wait for the seat or if you want to cancel and refund this part of the order.
As a team, we really wished this would have gone differently and we still hope that we can come to a satisfying outcome.
Super producten en snelle communicatie…
Super producten en snelle communicatie & verzending in 1 woord top!
16 kwietnia 2022
Opinia niezależna
Top service
Happy with my order, was delivered on time and customer service was on point. Would highly recommend.
15 kwietnia 2022
Opinia niezależna
Odpowiedź od Simplace
Dear Hugo, thank you for your amazing review. We are looking forward to having you back with us in the near future.
Denken met je mee
Fijn bedrijf! Een bestelling gedaan na contact te hebben gehad met de klantenservice over de mogelijkheden. Kreeg een vriendelijke en tevens uitgebreide reactie over de mogelijkheden, hierop besteld en ben er super blij mee! Simplace bedankt!
14 kwietnia 2022
Opinia niezależna
Odpowiedź od Simplace
Beste Ward,
Bedankt voor je positieve review! Het doet ons goed om te horen dat je zeer tevreden bent met onze service en daarnaast ook met je bestelling.
We hopen je snel weer terug te zien bij Simplace ;)
Best out there
14 kwietnia 2022
Opinia niezależna
Goede webshop!
Een paar dagen geleden een f1-stuur gekocht bij Simplace. Goede service en fijne communicatie. Ik had een aantal vragen die spoedig zijn beantwoord. Zeker een aanrader!
14 kwietnia 2022
Opinia niezależna
Odpowiedź od Simplace
Beste Aaron,
Ontzettend bedankt voor je 5 sterren review, dit doet ons erg goed. Ondanks de kleine vetraging hebben wij je stuur toch nog op tijd kunnen leveren, dus het is goed om te horen dat je blij bent met onze manier van communiceren en de snelle service.
Mocht je in de toekomst je sim weer willen uitbreiden weet je ons te vinden ;)
Heb recent bij simplace een stuurwiel…
Heb recent bij simplace een stuurwiel gekocht, erg blij met de snelle aflevering en het eindproduct. Bij uitbreiding van mijn set ga ik hier zeker weer kijken.
14 kwietnia 2022
Opinia niezależna
Odpowiedź od Simplace
Beste Max,
Bedankt voor je positieve review, en goed om te horen dat je blij bent met je nieuwe stuur! We hopen je snel weer terug te zien bij Simplace ;)
Too many problems with the order processing and too long delivery times.
They always responded quickly to questions, which is a plus. But the long delivery times and other problems in the system when ordering do not work at all. I've seen a lot better and more professional. And that the goods are not on stock is not acceptable, although it is written. I already got an answer, but unfortunately it was only a standard answer as usual to satisfy the customer, which is not helpful at all. They did not respond directly to my request and complaint. But if the goods are not yet paid for, they are very quick to send emails. Once you've paid, they let pass time to take your time shipping. This is what I personally experienced. You could have sent the goods the same day or the next day at the latest. But that's what happens when they aren't the direct suppliers and you have to trust a third party manufacturer too.
When I read the reviews, a customer complained last year that the goods are not in stock and are delivered directly to customers from Spain. They haven't changed that and are reassuring the customers that they will change something, which unfortunately doesn't happen. In the end the goods should arrive in 16 days although they promise "on stock 5-7 buisness days" delivery times. I'm curious when the goods will actually be delivered.
Antwort: Nein ich glaube nicht dass ich wieder Ihr Kunden sein werde.
14 kwietnia 2022
Opinia niezależna
Odpowiedź od Simplace
Dear Thomas,
Thank you for your feedback, I understand it was frustrating for you to wait longer than expected. As you said we have been in close contact throughout the delay and solved the issue quite fast. It's a shame that this occurred with you, however, I will get in touch with our manufacturer to see how we can improve this. Also so it's more transparent from our end.
Regarding the goods, these are underway to your address. The arrival date will be 20-04-2022.
I want to thank you again for your feedback and besides the delayed delivery, we still hope to have you back with us in the future.
Amazing experience
Amazing experience for me. Here in Canada it's difficult to find sim parts, decided to go with Simplace and cannot be happier! My order was delivered in 1 day which was astonishing. Would definitely recommend Simplace and consider purchasing again. Thank you!
12 kwietnia 2022
Opinia niezależna
Odpowiedź od Simplace
Dear customer, I'm happy to hear that your experience with us was great! We hope to have you back with us in the near future ;)
Not very reccomendable.
Not very reccomendable.
Throwing around vouchers like candy when they cant deliver on orders they promised.
Twice now has the order been postponed. Apparently due to Covid but when i come here i can see that they rectified that situation 2 years ago with other customers...
Quite fishy and honestly i regret my order. I should gone straight through p1simsport them selves and i would probably be sitting with my product now. Now simplace write 4-6 weeks on the homepage... for a preorder...
I sure hope they are sending my wheel today!
12 kwietnia 2022
Opinia niezależna
Odpowiedź od Simplace
Dear customer,
I'm said to hear about your bad experience, however, we have been in contact with you about the delay due to our team being affected by COVID. We are still a small company so these things do effect us, hence why we wanted to be transparent to you about it and offer you a voucher of €15 to thank you for your patience.
Due to our team having to work from home last week we have been catching up with all the orders we received and I'm glad to inform you that your order has been picked up by the courier and has been shipped to your address. Your steering wheel is expected to arrive in 2-3 days.
In case you have any questions, please do not hesitate to contact us.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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