What a lovely experience from start to finish. Well laid out website, placed the order and received auto confirmation followed by a personal email from Olivia confirming receipt with the artwork to... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
We ordered bespoke engravings for a series of trophies and from start to finish, Beth was incredibly patient and helpful. We are really pleased with the final result and would recommend the company hi... Zobacz więcej
Reakcja na opinię
Dealing with Olivia from Silver Trophy has been a pleasurable experience, the customer service has been impeccable and I highly recommend them for quality products and personal attention. I will de... Zobacz więcej
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Needed an engraved trophy (although not in a panic for it), so visited website and entered details. Had proof received from Olivia that afternoon, gave the ok for go ahead and received the complet... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z trofeami
- Dostawca prezentów firmowych
- Grawer
- Sklep z wyrobami szklanymi
- Sklep z artykułami promocyjnymi
- Złotnik
Informacje przekazane przez różne źródła zewnętrzne
We take pride in supplying the UK manufactured, high quality trophies, medals and awards to all customers throughout the UK. At Silvertrophy, we have earned a reputation of being the hallmark of success and have been a trusted supplier since 1999. You can make sure that any achievement is appropriately recognised with our full range of exclusive products, personalised to suit your unique requirements. We have a huge online collection for you to explore and you can be safe in the knowledge that all our awards are created using the finest craftsmanship in the industry.
Dane kontaktowe
Creative Innovation Centre, Cross Hill Burslem, Stoke on Trent, Staffordshire, ST6 3JY, Stoke on Trent, Zjednoczone Królestwo
- 01922 862431
- sales@silvertrophy.com
- silvertrophy.com
4,8
Doskonała
94 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very speedy response
21 lipca 2022
Odpowiedź od Silvertrophy.com
Dear Pat,
Many thanks for your 5 star review, we really appreciate it.
We are pleased to learn you are happy with our fast service.
We look forward to working with you again soon on any Award requirements.
Kind regards, Olivia, Silvertrophy.com 🏆
What a simply brilliant company
What a simply brilliant company. I ordered my trophy late on Wednesday evening and it arrived better than I expected on the Friday morning - personally engraved! The customer service is faultless and product was perfect. Thank you
13 lipca 2022
Odpowiedź od Silvertrophy.com
Dear Caroline,
Thank you very much for taking the time to review us.
We are pleased you were happy with the delivery and engraving turnaround time. We always aim to provide fast service and a high quality product.
We look forward to working with you again soon - the title of your review is greatly appreciated!
Best wishes, Olivia, Silvertrophy.com 🏆
Odpowiedź od Silvertrophy.com
Hi Alan,
Your 5 star review is greatly appreciated, thank you very much.
We will always ensure our products are of exceptional quality and our service is as fast as possible! We know it is important to have only the best awards to present and a quick turnaround.
We look forward to working with you again soon.
Take care, Bethany - Silvertrophy.com 🏆
Very good and helpful customer service
4 lipca 2022
Odpowiedź od Silvertrophy.com
Hi Lisa,
Many thanks for your 5 star review, we really appreciate it.
It is great to hear you were pleased with our customer service. It is important to us to help you in anyway throughout the ordering process right through to delivery.
Thank you again and we look forward to serving you again soon!
Kind Regards, Olivia, Silvertrophy.com 🏆
Odpowiedź od Silvertrophy.com
Hi Lisa,
Thank you very much for taking the time to review us.
We are pleased to learn you are happy with our service all round.
We hope to work with you again soon.
Best wishes, Bethany, Silvertrophy.com 🏆
Restored to like new with wonderful attention to detail and care
I entrusted a very important and to me an emotionally Valuable goblet to SilverTrophy.com to be re-silver plated.
Worried about it’s safety and how it would work and having sent photos, I was supported through from assessment to it being re-plated and then returned to me.
It looks incredible and as it would have been when it was given to the most important person in my life, now unfortunately deceased.
I cannot recommend SilverTrophy.com highly enough and hope that if you need a similar service that you too will entrust your valuables items to their care.
22 czerwca 2022
Opinia niezależna
Odpowiedź od Silvertrophy.com
Dear Mark,
Many thanks for taking the time to leave this review, we really appreciate it.
We understand how important heirlooms or precious family treasures are. We will always ensure prized possessions are thoroughly looked after from initial receipt to final delivery.
It was a pleasure restoring this Goblet for you back to it's former glory.
Once again thank you for your 5 star review and if you have any future restoration projects, you know where to find us.
Best wishes, Olivia, Silvertrophy.com 🏆
Odpowiedź od Silvertrophy.com
Dear Nicola,
Many thanks for taking the time to review us, we do appreciate it.
We are pleased you were happy with the delivery time and quality. We always aim to deliver and engrave as soon as possible, usually within 1-2 days.
We look forward to working with you again soon.
Take care, Bethany - Silvertrophy.com 🏆
excellent service and incredibly quick!
I called Silvertrophy at 5pm on a Wednesday to enquire about last minute trophies having been let down by another supplier.
Olivia at Silvertrophy was extremely helpful and showed me what glass trophies they had in stock.
By Thursday morning I had been sent a proof of how the trophies would look engraved (including our company logo). The proof was promptly approved and all trophies arrived on Friday before midday for an event that started at 1pm.
Huge thanks to Olivia who was responsive and attentive throughout.
We are very impressed and will use this company again.
26 maja 2022
Odpowiedź od Silvertrophy.com
Dear Mr White,
We would like to thank you for your 5 star review, it is greatly appreciated.
We are so pleased we were able to assist with your order on time. We will always ensure last minute orders are prioritised as best as possible and we are glad that we were able to help with engraving requirements.
We know how important it is to ensure Awards are at the ceremony after all!
Once again many thanks and we look forward to working with you again soon.
Best wishes, Olivia, Silvertrophy.com 🏆
Odpowiedź od Silvertrophy.com
Good Morning,
Many thanks indeed for your 5 star review, it is very much appreciated.
We are pleased to hear you were happy with the quality and turnaround time.
Hope to work with you again soon!
Thanks, Bethany, Silvertrophy.com 🏆
I've used Silver Trophy several times…
I've used Silver Trophy several times and they always deliver fantastic trophies quickly and with zero hassle. Awesome!
23 maja 2022
Odpowiedź od Silvertrophy.com
Hi Matthew,
We are so pleased that you rate us 5 stars on our products and service. As always it is wonderful to work with you.
We really appreciate you taking the time to review us.
Look forward to serving you next time you need a Trophy!
All the best, Olivia, Silvertrophy.com 🏆
Great product and fantastic service.
20 maja 2022
Odpowiedź od Silvertrophy.com
Dear Paul,
Thank you very much for taking the time to review us.
We really appreciate the 5 star feedback on our products and service and look forward to serving you again soon.
Best wishes, Bethany, Silvertrophy.com 🏆
Happy with my purchase
The trophy I ordered is of a good quality, nice and solid and the engraving is sharp. The trophy arrived the day after I ordered it at no extra cost. I had some questions before I ordered, which Silvertrophy answered quickly and helpfully by email. Overall very happy with the product and service.
3 maja 2022
Odpowiedź od Silvertrophy.com
Hi there,
We really appreciate your 5 star review.
We will always ensure we answer questions efficiently and to the best of our ability, it is important your ordering process is as smooth as it can be, from the beginning to the delivery stage. We aim to deliver within 1-2 working days, even with personalised products!
Many thanks for taking the time to review us.
Best wishes and kind regards, Olivia, Silvertrophy.com 🏆
Brilliant service
Brilliant service. Excellent customer relations. Delivered exactly what was wanted in very timely fashion. Would absolutely recommend.
23 kwietnia 2022
Odpowiedź od Silvertrophy.com
Hi James,
Firstly thank you very much for your 5 star review, we really appreciate it.
Many thanks for your kind comments on our service, it is very important to us that we are there every step of the way in the order process right the way through to the delivery stage.
We very much look forward to working with you again and thank you for the recommendation.
Warm wishes, Olivia, Silvertrophy.com 🏆
OUTSTANDING!!
OUTSTANDING!!! I ran across their website while looking for trophies for my unions golf outing. They had a wide selection of products. After I ordered I found the company was based in the UK. Olivia was fantastic she worked with me. The proofs were amazing she sent, I placed our order. I most definitely will be ordering yearly for our golf outings.
1 kwietnia 2022
Odpowiedź od Silvertrophy.com
Good Morning Glenda,
Thank you for your review, we really appreciate you taking the time to give feedback.
We are so pleased that you were happy with our varied Awards and service. It was a pleasure working with you also and it is helpful to know that the proofs were helpful to visualize the engraving for your order.
We hope your golf tournament event is a great success and we look forward to working with you next year!
Best wishes, Olivia, Silvertrophy.com 🏆
came quickly.
30 marca 2022
Odpowiedź od Silvertrophy.com
Hi Nicolai,
Thank you for taking the time to leave a 5 star review.
We are glad to hear your order was delivered quickly and we hope your event is a great success.
We look forward to working with you again hopefully soon.
Kind Regards, Olivia, Silvertrophy.com 🏆
I order 10 medals ribbons and boxes and…
I order 10 medals ribbons and boxes and 1 arrived for an event I called and explained. So we had to engraved the one and send it out and award the same one to 10 people which was quite embarrassing this was our first order.
They did send the remainder which we had to send on after the event had taken place and post out to individuals at our expense which actually cost more in post than the medals.
28 marca 2022
Odpowiedź od Silvertrophy.com
Hi Donna,
Thank you for your feedback, it is very important to us so we can improve our service.
As discussed on the phone, we are very apologetic that only part of your order was despatched. This was a genuine mistake on our behalf and we did try to rectify this for you by suggesting we complete the engraving in house rather than sending it elsewhere to be engraved.
We have accepted responsibility for the mistake and had we have known you had to post them out individually we would have been more than happy to complete this for you.
As this was a rushed order there wasn't any spare days to help rectify in time for your event, it being the very next day and someone else completing the engraving to send on. We sent out the remaining awards as soon as possible that very day.
Once again we are sorry for any embarrassment caused and should you be willing to give us a second chance, we will ensure your order is correct - as it is with the majority of our customers and their positive feedback.
Should you wish to discuss anything further please don't hesitate to contact us and we would be more than happy to help.
Best wishes, Olivia, Silvertrophy.com 🏆
An award to honour my late Mum
My Mum passed away after a dignified and courageous battle with cancer and I wanted to find an award to honour my late Mum - something that would be totally befitting for the annual winner who had gone above and beyond their role as a palliative nurse/carer. I knew exactly what I wanted - an Angel. I searched websites in both New Zealand (where I live) and Australia but found nothing suitable. I tasked my husband to find what I was looking for and he discovered Silvertrophy who had the Angel I was looking for! I contacted Silvertrophy to enquire about the possibility of sending this to New Zealand and received an immediate response from the wonderful Olivia who has been an absolute pleasure to deal with - nothing was too much trouble, right from the artwork engraving proof to the packaging and dispatching of the award. Olivia kept a close eye on the tracking of the award and kept me up to date on its whereabouts. One is always a little worried about ordering items online but when the award arrived, it exceeded my expectations - it is truly beautiful and perfect for this prestigious award. Thank you to both Silvertrophy for such a professional website with the highest calibre of presentation awards and Olivia for your efficient and friendly handling of this special order. I can't wait to put my Mum's Angel on display!
26 marca 2022
Opinia niezależna
Odpowiedź od Silvertrophy.com
Hi Sharon,
Many thanks indeed for your 5-star review, we really appreciate it.
It was an honour to be selected and we are so pleased you are happy with the Award in memory of your Mother. It means a great deal to us that we were able to provide a figure suitable in memory for a courageous Lady.
Many thanks indeed for your kind comments on our service. We understand the importance of Memorial Awards and so ensure only the best service is received during this important selection process.
Keeping an eye on the delivery and final contact is important to us so we know your order has arrived and you are pleased with all service levels working with us. It is appreciated that you chose to work with a company that is around the other side of the world!
I shall pass on your kind comments to all the team as it was of paramount importance us that we completed your order to the highest of standards.
We send our best wishes and if we can be of any further assistance in the future, you know where we are!
Take care, all the best - Olivia, Silvertrophy.com 🏆
Excellent customer service and high quality product
Excellent customer service, very prompt delivery and a high quality product.
I was impressed that I was contacted by email following an enquiry and the product arrived within 2 days of placing the order.
1 lutego 2022
Odpowiedź od Silvertrophy.com
Good Morning Pamela,
Firstly, thank you for taking the time to write this review.
We are pleased to hear you were happy with the Award, our service and delivery timescales. We will always aim to deliver as soon as possible, usually within 2 days after ordering.
We appreciate your feedback and hope to work with you again soon on any award requirements!
Kind Regards, Olivia, Silvertrophy.com 🏆
In an era when a few clicks on a…
In an era when a few clicks on a website provide instant gratification, good old fashioned personal service is a rarity! However, there are many who live in areas where there is limited choice who must depend on on-line shopping to obtain the specific articles they are looking for – in my case, a ‘traditional’ English silver cup to present to a school on the island of Penang.
For me three things were paramount. The first was to be given complete and accurate information on the items of interest. The second was to be persuaded that the vendors, located the other side of the earth and of whom I knew very little, would deliver the quality expected with a secure and trustworthy payment system. Finally, flexibility and dedication to service to take care of all the details, whether a customisation of the order or simple logistics such as getting it safely to Malaysia in the COVID age!
By all these measures SILVERTROPHY.com shines out (pun intended!)
Firstly, they have a comprehensive website which illustrates the range of their products through high quality visuals, intelligent anticipation of the questions and needs of the customer and useful ideas for assisting in the selection of the most appropriate trophy. Secondly, the immediate response and follow-up of their sales/customer service team (who don’t seem to restrict themselves to normal working hours, if my World Time calculations are correct!) who followed through until they were sure of the final delivery. Olivia Hall and your colleagues, please take a bow!
And, of course, the cup itself and the bespoke engraving were superb in every way!
John BRINSDEN
Penang
MALAYSIA
13 listopada 2021
Odpowiedź od Silvertrophy.com
Dear John,
Firstly, thank you so much for taking the time to write this detailed review, we are sincerely grateful for the recommendation.
We are so pleased to hear your overall shopping experience was a delight. We spend a lot of time ensuring our website is up to date with the latest helpful information to provide you with the best knowledge and security in purchasing a top quality product from a reputable company.
We always aim to respond to all emails as soon as possible, we have offices both at work and home so there are mostly no restrictions on our reply time! We understand the importance of fast replies and providing information to help assist your every requirement. We always ensure our service is as best it can be and we are glad to hear you were impressed from the initial purchase to the delivery.
We really appreciate your business and we look forward to working with you again soon.
Best regards and warm wishes, Olivia - Silvertrophy.com 🏆
First class service- proof in 24 hours…
First class service- proof in 24 hours and delivery as promised. Delighted.
10 listopada 2021
Odpowiedź od Silvertrophy.com
Hi Martin,
Many thanks for taking the time to write this review.
We are so pleased to hear you were happy with our service, engraving & despatch time frame. We always try our best to ensure all aspects of your shopping experience are first class!
We look forward to working with you again soon!
Take care, Bethany, Silvertrophy.com 🏆
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