Silver Chef met our needs perfectly. Having purchased an old run down Hotel we really need to suck and see the various equipment options. The rent to buy option allowed us to sort our immediate equipm... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
SilverChef is our lifesaver! They helped us start our restaurant business with very little capital. Their team is incredibly responsive and helpful. We truly felt supported throughout the process of b... Zobacz więcej
Reakcja na opinię
The supplier of our Eswood pot washer Quality Rewards -Rose was brilliant and managed the entire service. Rose managed to source a machine before the due date so we could continue operations. The ma... Zobacz więcej
Reakcja na opinię
Great for when you want to add or replace anything from dishwashers, stoves, grills, tables chairs they help with everything.Customer service is always great and applying is easy. Silverchef makes add... Zobacz więcej
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Informacje dotyczące firmy
O SilverChef
Napisane przez firmę
SilverChef offer a variety of funding solutions built to suit hospitality equipment needs.
Rent-Try-Buy 12-month rental agreements
Lease-to-Keep 2-to-5 year leases
Cashflow-friendly, low weekly payments
Flexibility to adapt equipment to your changing needs
Dane kontaktowe
Park Tower, 20 Pidgeon Cl, 4101, West End, Australia
- 1800 337 153
- silverchef.com.au
3,6
Średnia
249 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Our store hasn’t opened and silverchef…
Our store hasn’t opened and silverchef has started charging us money already. We asked for an extension but I did not hear back from you.
We will provide this feedback to all upcoming stores in the franchise and advise to pay upfront.
5 stycznia 2026
Odpowiedź od SilverChef
Hi Ankur,
Thank you for taking the time to share your feedback.
We can confirm the matter has been reviewed and a solution has been put in place. A member of our team has been in touch, and if you have any further questions, please contact us at marketing@silverchef.com.au
From the team at SilverChef
fast service quailty products
17 stycznia 2026
Odpowiedź od SilverChef
Hi Marisa
Thank you for taking the time to leave a review. It's great to hear you’ve had a positive experience with our service and products.
Kind regards,
The SilverChef Team
The service was great to the point of…
The service was great to the point of delivery of items. But we have had no response to mails sent regarding two pieces of equipment that we are unhappy with. This was mailed and noted within a couple of days of receipt and to date we have not had any response. This is disappointing.
14 stycznia 2026
Odpowiedź od SilverChef
Hi Wendy,
Thank you for taking the time to share your feedback.
A member of our team has since been in contact regarding your warranty enquiry and has provided a solution.
Thanks,
The SilverChef Team
Odpowiedź od SilverChef
Hi Jake,
Thank you for taking the time to leave a review.
A member of our team has attempted to reach out, and if you’d like to discuss this further, please contact us at marketing@silverchef.com.au
From the team at SilverChef
The process was easy and fast
The process was easy and fast, the staff were courteous and helpful
1 grudnia 2025
Odpowiedź od SilverChef
Hi Karen,
We are so happy to hear you've had an amazing experience with us!
Kind regards, SilverChef.
Variety of products available are great…
Variety of products available are great and affordable.
9 stycznia 2026
Odpowiedź od SilverChef
Hi Mathew,
We are so happy to hear you've had an amazing experience with us!
Kind regards, SilverChef.
Overall my experience has been good
Overall my experience has been positive. I have had good support when there was challenges. I'm still waiting for an email with the payout quote for one of my machines that I have been asking for for a few months now.
1 stycznia 2026
Odpowiedź od SilverChef
Hi Chelsea,
Thank you for your review. It’s great to hear the support you’ve received has been positive.
We have reviewed this and can see that all requested information has been issued.
A member of our team has attempted to contact you and left a voicemail, and an email has also been sent.
If you’d prefer to reach out directly, please contact our team at marketing@silverchef.com
Thank you,
The SilverChef Team
The supplier of our Eswood pot washer…
The supplier of our Eswood pot washer Quality Rewards -Rose was brilliant and managed the entire service. Rose managed to source a machine before the due date so we could continue operations.
The machine is simple and easy which is great. No bells and whistles but works a treat.
Thank you
13 stycznia 2026
Odpowiedź od SilverChef
Hi Steven,
Thank you for taking the time to leave us a review. We're so glad to hear that you are enjoying our service.
From the team at SilverChef
Silverchef takes too ling to process my…
Silverchef takes too ling to process my return and charged me for 2 more weeks without my consent even though I returned the equipment on time.
1 stycznia 2026
Odpowiedź od SilverChef
Hi Hyeju,
Thank you for your review. Based on your account, we can see that all expenses were communicated at the time.
A member of our team has attempted to reach out to discuss this further, however we have been unsuccessful. An email has been sent to arrange a time to talk through the return and charges in more detail.
If you have any further questions, please contact us at marketing@silverchef.com.au
Kind regards,
The SilverChef Team
Sales Representative over commits just…
Sales Representative over commits just to get a sale, then message does not get passed on to the company and company charges unauthorised direct debits, has been 8 weeks but no resolution, plain futile words 'we are working on it'. How illegal can this be
13 stycznia 2026
Odpowiedź od SilverChef
Hi Moi,
A member of our team has attempted to reach out, and if you’d like to discuss this further, please contact us at marketing@silverchef.com.au
From the team at SilverChef
Silverchef are a real company but...
Silverchef are a real company, don't be scared to trust them or use them. Having said that...three times now they have sent me defective machinery...twice just before my peak season/xmas/new year. I had allowed several months to acquire the machinery and get to know it before the peak seasons. Both times the machinery was defective or missing parts, and the time taken to rectify the situation was painfully long and meant I didn't get to use the equipment/make my life easier through the busiest time of the year.....TWICE! Silverchef went on holiday, and left me in thelurch with defective equipment TWICE.
1 stycznia 2026
Odpowiedź od SilverChef
Hi Tara-Jae,
Thank you for taking the time to share your feedback.
We can confirm the matter has been reviewed and a solution has been put in place. A member of our team has been in touch, and if you have any further questions, please contact us at marketing@silverchef.com.au
From the team at SilverChef
Super helpful staff and a really quick…
Super helpful staff and a really quick and easy process. Turn around time was way faster than I expected to get equipment installed. Thanks!
15 grudnia 2025
Odpowiedź od SilverChef
Hi Amy,
Thank you for taking the time to leave us a review. We're so glad to hear that you are enjoying our service.
From the team at SilverChef
I love silver chef super professional…
I love silver chef super professional and easy to deal with and specially if you start up is good easy to deal . Josh I think amazing costumer service super 🙌
10 lipca 2025
Odpowiedź od SilverChef
Hi Sergio,
Thank you for taking the time to leave us a review. We're glad to hear that you are enjoying our service.
From the team at SilverChef
Customer service was great
Customer service was great. Only a phone call away to help with my queries
16 grudnia 2025
Odpowiedź od SilverChef
Hi Heather,
We are so happy to hear you've had an amazing experience with us!
Kind regards, SilverChef.
Everyone i spoke to helped me out where…
Everyone i spoke to helped me out where ever they could
10 września 2025
Odpowiedź od SilverChef
Hi Leslie. Thanks for your 5 star review, that's awesome to hear! We're always here to help. All the best, SilverChef.
Machine instructions not complete
Machine instructions not complete. Contacted Silverchef still waiting on answer from 3rd email regarding getting a set of instructions. 13 settings with instructions for only 3 or 4 provided after several contacts.
22 grudnia 2025
Odpowiedź od SilverChef
Hi Michael,
Our team has been actively working to arrange support and we understand a solution is now underway. Thank you for taking the time to share your feedback.
Kind regards,
The SilverChef Team
I have been over charged and Inspit of…
I have been over charged and Inspit of giving more than 30 days notice and paid all due, it’s been more than month and my deposit still haven’t been released, I never told when we upgrade appliances it will cost me almost 50 percent of appliance cost. I and anyone I know will not do business with silver chef ever. I will do everything to tell their’s truth to anyone I know.
20 listopada 2025
Odpowiedź od SilverChef
Hi Nawaraj,
Thank you for taking the time to share your feedback.
We’ve made several attempts to contact you to resolve this matter but haven’t yet been able to connect with you directly. In the interim, we’ve reviewed your account and reduced the processing costs. We’ve also reached out via email and are awaiting your response should you wish to continue the discussion.
Regards,
The SilverChef Team
Horrible hidden fees
Wont recomend anyone to start a business with SilverChef, way too many hidden costs. Worst decision i made for my business so far.
Horrible attitude of charging fees.
25 grudnia 2025
Odpowiedź od SilverChef
Hi Gustavo,
The return process and associated fees are in line with the agreement provided to you.
We understand a member of our team has since been in contact and, as part of the resolution, the processing fees were reduced.
Thank you for your feedback.
— The SilverChef Team
I have informed your company on…
I have informed your company on multiple occasions that I formally ceased all involvement with KEMAU (Hot 2 Go) over two months ago and no longer hold any position within the company. The change of directorship has also been completed and in effect for more than two months.
Despite this, I continue to receive emails and contractual documents addressed to me. This appears to be inconsistent with the current corporate records and may cause internal confusion.
I would appreciate it if you could kindly conduct an internal review and confirm that your records have been updated accordingly to reflect the correct director and contact details.
Thank you for your understanding and cooperation.
Yours sincerely,
Kangyu Yang
6 stycznia 2026
Odpowiedź od SilverChef
Hi Kangyu,
For context, updates to directorship and contact details can only be completed once the required verification process is finalised. Until then, communications continue based on existing records.
Our team has attempted to make contact to complete this and would be happy to finalise the update once we connect.
If you have any further questions or concerns, please do not hesitate to contact our Customer Success Team on 1800 337 153, Monday to Friday between 7am and 5pm AEST. We’re always happy to help.
Kind regards,
The SilverChef team
Great customer experience
Great customer experience. Good range of product and excellent product knowledge
2 grudnia 2025
Odpowiedź od SilverChef
Hi Linda. Thanks for taking the time to provide us with your feedback. We love to hear you've had such a positive experience with SilverChef. All the best, SilverChef.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.