Cooks Cast Stone Recenzje 

1047
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We wanted pier caps for our front garden wall however, the colour on their website was not the right colour. So with Sean's assistance and expertise he and his team were able to make them to the requi... Zobacz więcej

Oceniono na 5 z 5

Pair Serengeti lions…arrived separately! One damaged crown of head ,replacement please. Second lion has poorly cast feet , will not withstand frost. Only one circular base supplied ….too small,wro... Zobacz więcej

Oceniono na 4 z 5

The sundial is lovely, just right for our garden. Delivery took several days longer than expected, so it arrived after the birthday for which it was a present. The recipient is very pleased with it, n... Zobacz więcej

Oceniono na 5 z 5

The service was excellent from that first phone call to delivery. Very helpful. Delivery driver obligingly sited pallet on driveway away from kerbside. Packed so well with carpet underlay and carpet... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca budynków ogrodowych

Napisane przez firmę

Welcome to the Cooks Cast Stone website and shop, home to the finest quality handcrafted stoneware. We have over twenty-five years of manufacturing experience, creating new designs and products from both stone and timber in the heart of Yorkshire. All our statues are made using the dry cast method from unique wood carvings, creating exclusive designs and premium quality products.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 66% z negatywnych recenzji

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(1047)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 63

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Unfortunately they gave part of our…

Unfortunately they gave part of our order to another customer which meant our order was delayed.
Communication is poor as they ignore emails.
When we eventually received our order it was reasonably well made and we were happy with it

11 sierpnia 2025
Oceniono na 5 z 5

DRAYTON URN & PEDESTAL

I spoke to a gentleman named Sean.
Who was not only extremely knowledgeable and helpful about their products. But very patient with an elderly lady . Thank you Sean, Also the delivery man was extremely helpful.

7 października 2025
Oceniono na 5 z 5

First time customer

First time customer: great customer service only bettered by the quality of the stone copings I purchased. Delivered perfectly and before scheduled date. Saved me £900 on other quoted price and not six weeks delivery.

26 września 2025
Opinia niezależna
Oceniono na 4 z 5

Extremely pleased with the Border…

Extremely pleased with the Border Terrier Animal Statues, they look amazing at our entrance!
They came within the timeframe given and were well packaged.
I was a little disappointed that despite two attempts, no one came back to me with the further info requested before purchase, hence only 4 stars

16 września 2025
Oceniono na 5 z 5

Great products and service

Great products, arrived within the period stated and most importantly wrapped extremely well to avoid breakages. The colour variation for the natural stone were identical .. unlike the products I got from London stone whose variation is drastic. My coping step was a nice colour but coping for my porch pillars, same product but completely different colour. I worried about this with signatures statues but all my worries disappeared when I got my my delivery from them

12 września 2025
Opinia niezależna
Oceniono na 1 z 5

Widespread lies and appalling delivery time frame

They lure you in with "stock items", yet a 10 day turnaround. Asked around day 8 if I could add another item to the order and it still be delivered together within the original time frame (2 days time). Was told "yes no problem" (not an additional 10 days as Sean suggests). Contacted several times to chase, being promised they would be delivered Friday/Tuesday latest either side of August bank holiday (23rd/26th). Eventually received both items 25 days after first order (2nd September).
Company is full of lies from website, to emails and over the phone (and responses to reviews). Avoid at all costs if timing is critical to your project.
Sean tried contacting me 2 hours after they had been delivered, by which point I wasn't interested in any more lies so didn't answer.

2 września 2025
Opinia niezależna
Logo Cooks Cast Stone

Odpowiedź od Cooks Cast Stone

Good morning Nicky,

Thank you for your review. My apologies that you have had a dissatisfactory experience with the company. I have just returned from annual leave and looked into this.

Your initial order was placed on the 08th of August. A follow up order was then placed on August the 19th, to which I replied we will ensure the additional order will be kept within the timeframe of 10 working days for delivery.

The order was then dispatched on a 24 hour premium service on the 27th of August, admittedly 4 working days later than the advertised lead time. However, I don't necessarily think a 4 day delay for adding to a cast stone order to describe a company as "full of lies".

At the period of dispatch you were provided with tracking information regarding the order. Once the order has left us we do our best to help customers if there are delays in the haulage company, but you were also provided there telephone number and the tracking information while I was away on annual leave.

We cannot be responsible for the fact that the delivery company experienced delays in the delivery. Had I not been on annual leave I would have contacted them for you upon reading your emails. However, sometimes, especially in time sensitive projects it could be advisable to contact them yourself if needed.

Furthermore, I also tried to call you twice within 5 hours of returning to the U.K. to inform you that the pallet had been delayed with the haulier, to which you did not answer. I also contacted the haulage company to expedite the delivery as it had been stuck in the central sorting hub.

Sometimes, things just don't run as well as smoothly as they can, but that's life.

My apologies for any delays you have experienced.

Sean

Oceniono na 5 z 5

Excellent product and service

Wanted a cockerpoo statue for my Husbands grave. Could not believe how amazing this statue is, everything about it was perfect. Even sat just like our cockerpoo sat at his feet. Couldn’t be happier with statue and service, think I need to get myself one as well.

29 lipca 2025
Oceniono na 5 z 5

Quick and free delivery

We often have to pay extra for delivery due to our postcode but delivery from signature statues was free and the delivery driver was very helpful.
We bought a plinth which arrived in good condition and we consider it to be excellent value for money.

28 lipca 2025

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