Rose, our rep listened to our problem, confirmed previous order was incorrect and advised what the correct parts needed would be, ordered them for us and was so extremely helpful. Made everything ext... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Purchased 10" battery operated sno joe shovel two years ago, used it sparingly due to lack of snow. Stopped working (intermittent starting/stopping) properly in the middle of the 2nd year of ownershi... Zobacz więcej
Reakcja na opinię
Well I purchased the SunJoe mover MJ401E. It had missing parts, the plastic washer (on the handle) and the spanner (for the blade). Their solution was to dispose the unit and get a new replacement. Th... Zobacz więcej
I had a one year old Aqua Joe sprinkler purchased on Amazon that stopped oscillating. It was bit difficult getting through to customer support. The phone number posted on Amazon was incorrect and most... Zobacz więcej
3,5
Średnia
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
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Odpowiada na 95% z negatywnych recenzji
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Inni użytkownicy przeglądali również
Costumer service was fairly simple for…
Costumer service was fairly simple for the warranty process as I filled it all out online. After that was filled out I had to do nothing further and the warranty hose was sent to me with no questions asked. I greatly appreciate that.
I love this hose for using with our camper but the only complaint I have is I get a a slimy white, black, grayish buildup inside the hose like it is growing bacteria. I get all the water out of the hose after each use but I wonder if this is due to how compact the hose (which is great for storing In The camper) and still some moisture In the hose. Any suggestions on solving this issue would be greatly appreciated
Thanks
26 lipca 2026
Odpowiedź od Shopjoe
Dear Andrew,
Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that the warranty process was simple and convenient and that your replacement hose was provided without any difficulty.
We also appreciate you sharing your observations regarding the hose. Customer feedback like yours is valuable, as it helps us better understand how our products perform in real-world use and identify opportunities for improvement.
Thank you again for your kind words, your thoughtful feedback, and for choosing Shop Joe. We truly appreciate your support.
Customer service is always helpful and…
Customer service is always helpful and goes the extra mile to help you.
ALWAYS!!!!
25 lipca 2026
Odpowiedź od Shopjoe
Hello Douglas,
Thank you so much for your wonderful feedback. We truly appreciate your kind words and are grateful to hear that our Customer Care team has consistently provided helpful support and gone the extra mile to assist you.
Providing a positive experience and making sure our customers feel valued and supported is very important to us. Your recognition means a great deal to our team and motivates us to continue delivering the best service possible.
Thank you again for your continued trust and for choosing Shop Joe. We sincerely appreciate your support!
All good.
After failure of a part which was included in a group package, I was guided thru return procedure which was flawless. Much to my surprise a replacement for the group package was received in about two weeks. Excellent service
25 lipca 2026
Odpowiedź od Shopjoe
Hello John,
Thank you so much for taking the time to share your experience. We're delighted to hear that our team was able to guide you through the return process smoothly and that the replacement package arrived promptly.
We truly appreciate your kind words about the service you received. Making the return and replacement process as simple and efficient as possible is something we strive for, and we're glad we could provide a positive experience during the process.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support!
When I got it to charge the battery
When I got it to charge the battery, the battery was dead. It was not chargeable. We tried to charge it, and it didn’t work. Still waiting for a replacement.
28 lipca 2026
Odpowiedź od Shopjoe
Hello Carol,
Thank you for taking the time to share your feedback. We're sorry to hear that the battery was not able to hold a charge and that you experienced issues with your product right after receiving it.
We understand how disappointing it can be to encounter a problem when you are ready to use your item, and we apologize for the inconvenience this has caused.
We appreciate you bringing this matter to our attention. One of our team members will reach out to you to follow up on the replacement availability and provide further assistance to help address your concern.
Thank you for your patience and for giving us the opportunity to make this right.
Odpowiedź od Shopjoe
Hello Ted,
Thank you for taking the time to share your feedback. We're glad to hear that your overall experience has been positive. We understand that you are still waiting for your replacement part and apologize for any inconvenience this delay may have caused.
We appreciate your patience and understanding while this matter is being addressed. Your feedback regarding the availability of replacement parts is important to us and will be shared with the appropriate team as we continue working to improve our support experience.
Thank you again for sharing your feedback and for choosing Shop Joe. We truly appreciate your support.
They went above & beyond my problem &…
They went above & beyond my problem & replaced the entire unit. Very thorough.
25 lipca 2026
Odpowiedź od Shopjoe
Hello Margaret,
Thank you for taking the time to share your experience. We're glad to hear that our team was able to go above and beyond in assisting with your concern and provide a replacement unit.
We truly appreciate your kind words regarding the thoroughness of the support you received. Ensuring our customers receive the assistance they need and a proper resolution is very important to us.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support!
SunJoe leaf blower stopped working
Our SunJoe leaf blower stopped working. SunJoe took time to help get our blower back on track. Their customer service department were helpful and made the process very easy.
25 lipca 2026
Odpowiedź od Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your experience. We're glad to hear that our Customer Care team was able to assist you with your leaf blower concern and help get your product back on track.
We truly appreciate your kind words about the helpfulness and ease of the support process. Providing our customers with efficient and reliable assistance is something we value, and we're happy to know we were able to make the experience smooth for you.
Thank you again for your feedback and for choosing Sun Joe. We sincerely appreciate your trust and support!
Well I purchase so far 2 Pressure…
Well I purchase so far 2 Pressure washer from Joe. Unfortunatelly you don't Cary any spare parts .
25 lipca 2026
Odpowiedź od Shopjoe
Hello Tullio,
Thank you for taking the time to share your feedback. We truly appreciate your continued support and for choosing our pressure washers for your needs.
We're sorry to hear about your frustration regarding the availability of spare parts. We understand how important it is for customers to have access to the parts needed to maintain and continue using their products.
It appears that you have already been assisted by one of our team members regarding the part you were looking for. We hope the information and assistance provided helped address your concern. Your feedback about parts availability is valuable and will be shared with the appropriate team as we continue working to improve our customer experience.
Thank you again for your feedback and for giving us the opportunity to support you.
Dependable product that performs as…
Dependable product that performs as advertised.
Support was quick and great when it was needed. Friendly knowledgeable support person quickly addressed our problem and solved our concern in a timely manner.
28 lipca 2026
Odpowiedź od Shopjoe
Hello Ron,
Thank you so much for taking the time to share your experience. We're delighted to hear that you found our product dependable and that it has performed as expected.
We truly appreciate your kind words about our support team. Providing quick, friendly, and knowledgeable assistance is something we strive for, and we're glad to know that your concern was addressed promptly and resolved to your satisfaction.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support!
Didn't help solve any problems
Didn't help solve any problems. Worthless customer service
28 lipca 2026
Odpowiedź od Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our customer service did not meet your expectations and that you feel your concerns were not properly addressed.
We understand how frustrating it can be when you reach out for assistance and do not receive the resolution you were hoping for. Your feedback is important to us and will be shared with the appropriate team as we continue working to improve our support experience.
Thank you again for bringing this matter to our attention and for giving us the opportunity to improve.
I had a problem with an item
I had a problem with an item. Instead of sending my a part, they sent me a new item. I think this is great.
27 lipca 2026
Odpowiedź od Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience. We're glad to hear that our team was able to assist you and provide a replacement for your item.
We truly appreciate your kind words and are pleased that we could help resolve your concern by providing a solution that allowed you to continue using your product. Ensuring our customers receive the support they need is very important to us.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your support and trust in our products.
I spoke with your representative (MT)…
I spoke with your representative (MT) this morning. I was treated and addressed with respect. I was given a replacement for the original garden hose with no complications. Mr. MT made the whole experience smooth and professional with key information to improve our use of their product.
Thank you!!
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your experience. We truly appreciate your kind words and are glad to hear that our representative, MT, was able to provide you with respectful, professional, and helpful assistance.
We're pleased to know that your garden hose concern was resolved smoothly and that the replacement process was handled without complications. Providing clear information and making sure our customers feel supported is something we value greatly.
We will be sure to share your positive feedback with MT and our team. Thank you again for your trust and for choosing Shop Joe. We sincerely appreciate your support!
Terrible You can’t get replacement…
Terrible You can’t get replacement parts and they want you to buy a new item.
28 lipca 2026
Odpowiedź od Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear about your frustration regarding the availability of replacement parts and understand how disappointing it can be when you are unable to find the parts you need to continue using your product.
We appreciate you bringing this concern to our attention. Your feedback regarding parts availability is important to us and will be shared with the appropriate team as we continue working to improve our products and customer experience.
Thank you again for sharing your experience and for giving us the opportunity to improve.
Customer service Top Notch
Like to say Customer service is Top notch in my experience. I explained my mom ordered the leaf blower from QVC in Dec & didn’t opened pkg until late May which after charging the battery it was dead. Replaced with new and received in a couple days later in the mail. Works great!!!! Thank you so much for all your help in this matter….🤗
28 lipca 2026
Odpowiedź od Shopjoe
Hello Dorian,
Thank you so much for taking the time to share your wonderful experience. We're delighted to hear that our Customer Care team was able to assist you with your leaf blower and provide a replacement battery promptly.
We understand how disappointing it must have been to discover the battery issue after opening the package several months later, and we're glad our team was able to help make the process smooth and get a replacement to you quickly. It's even better to know that everything is now working great!
Your kind words and recognition of our team's service truly mean a lot to us. Thank you again for your trust, your patience, and for choosing Shop Joe. We sincerely appreciate your support!
Terrible service,product got lost in…
Terrible service,product got lost in shipping , which I readily think they never had the product to begin with.After about ten day's of jerking me around I just protested it with credit card company.
28 lipca 2026
Odpowiedź od Shopjoe
Hello William,
Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered with your order and understand how frustrating it must have been to experience shipping delays and not receive the product as expected.
We sincerely apologize for the inconvenience and disappointment this situation has caused. We appreciate you bringing your concerns to our attention, as your feedback helps us identify opportunities to improve both our service and our customers' experience.
We understand that you chose to work with your credit card company to resolve the matter, and we hope the issue has since been addressed to your satisfaction.
Thank you again for your honest feedback and for giving us the opportunity to learn from your experience.
Product failure
I had an issue with a product they replaced it. It also had issues do they refunded me the money.
28 lipca 2026
Odpowiedź od Shopjoe
Hello Herbert,
Thank you for taking the time to share your experience. We're sorry to hear that you encountered issues with your product and that the replacement did not resolve the concern.
We appreciate your patience throughout the process and are glad to hear that a refund was provided to help address the situation. We understand how important it is to have a resolution that works for you.
Thank you again for sharing your feedback. We truly appreciate the opportunity to assist and improve your overall experience.
My lawnmower doesn't work and nobody…
My lawnmower doesn't work and nobody will gobthe extra mile for me
Still waiting for smoene to call.me 416 419 6661
27 lipca 2026
Odpowiedź od Shopjoe
Hello Jeff,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you experienced issues with your lawnmower and that your concern did not meet your expectations.
We understand how frustrating it can be when a product does not work as expected, and we sincerely apologize for the inconvenience this has caused.
We appreciate you bringing this matter to our attention. It appears that you are already being assisted by one of our team members with the available resolution provided based on the details of your concern. We hope the steps and assistance offered help address the issue and improve your experience.
Thank you again for your feedback and for giving us the opportunity to support you.
Odpowiedź od Shopjoe
Hello Dean,
Thank you so much for taking the time to share your kind words. We truly appreciate your feedback and are grateful to hear that you found our team to be kind and professional.
Your support and appreciation mean a great deal to us and encourage our team to continue providing helpful and respectful service to our customers.
Thank you again for your thoughtful message and for choosing Shop Joe. We sincerely appreciate you!
Odpowiedź od Shopjoe
Hello Raed,
Thank you for taking the time to share your feedback. We're glad to hear that our team was able to respond quickly and assist you when you experienced an issue with your item.
We truly appreciate your recognition of our efforts to provide prompt and reliable support. Your feedback means a great deal to us and motivates our team to continue delivering a positive customer experience.
Thank you again for choosing Shop Joe. We sincerely appreciate your support!
Hose replacement
I had an issue with my hose and they were able to replace without any problems. Very easy and efficient.
24 lipca 2026
Opinia niezależna
Odpowiedź od Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your experience. We're delighted to hear that your hose concern was resolved smoothly and that our team was able to provide a replacement without any hassle.
We truly appreciate your kind words about the ease and efficiency of the process. Providing helpful and timely support is important to us, and we're glad we could assist you.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your support!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.