Terrible product quality, exhausting customer service, and €50 lost ! avoid Case Studios
One of the worst online shopping experiences I've had, especially from a company presenting itself as a premium design studio.
I ordered a stainless steel magnetic board from Case Studios in August 2026, paying €239.90 including €50 for shipping.
When the product arrived in September, I was shocked by its condition. The panel had visible rust, scratches, and a cheap-looking mirror finish instead of the brushed finish I ordered. The overall quality was extremely disappointing and nowhere near what I expected from a design brand charging these prices.
I immediately contacted the company, explained the issues, provided photos, and requested a return and full refund.
Lukas from Case Studios eventually confirmed that I wouldn't need to return the defective product and that a refund would be arranged.
What followed was an absolute nightmare. Weeks of waiting, repeated follow-up emails, and almost no communication. I had to chase the company multiple times just to get a refund they had already agreed to issue.
After nearly two months since placing my order, I finally received a refund, but only €189.90 out of the €239.90 I originally paid. They excluded the €50 shipping fee, despite the wrong product arriving (not the one I ordered) and in unacceptable condition.
So after all this wasted time, the defective product, the frustration, and endless emails, I'm still €50 out of pocket.
The most disappointing part is the complete lack of professionalism. Mistakes and defective products can happen, but making a customer spend weeks chasing a promised refund, I was even been mistaken my name at some point.
My conclusion: Case Studios is not a company I consider reliable or professional. Poor product quality, extremely frustrating after-sales service, and €50 lost for an unacceptable product.
I strongly recommend thinking twice before ordering from them.
