Not visible enough! I love the concept of Shop2Ship but your services / offerings are not visible enough. What indeed is the your offerings for the on B2B or B2C level? In South Africa you are compet... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Suite 36219903. It was good experience until recent arrangement on Black Friday. My goods arrived at my suite and I immediately arranged for shipment. After I paid for the charges, I received an em... Zobacz więcej
So far I am satisfied with their services. Very fast. Package come and shipped in the same day. Price is also cheapest among the others. But the customer service is very slow in replying my email.... Zobacz więcej
I'm really happy with the service Shop2Ship offers. This company enables me and my family to buy US products even during the covid pandamic where travelling to the US is not possible. I don't understa... Zobacz więcej
Informacje dotyczące firmy
- Usługi spedycyjne
- również w kategorii:
- Kurier
- Usługa wysyłkowa
- Usługi pocztowe i kurierskie
Napisane przez firmę
.
Dane kontaktowe
Stany Zjednoczone
- shop2ship.com
3,6
Średnia
166 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great service
17 marca 2021
Odpowiedź od Shop2Ship
Dear Graham,
Thank you for your review, we appreciate your business.
Kind regards,
The Shop2Ship Team
Odpowiedź od Shop2Ship
Dear Marcio,
Thank you for your review, we appreciate your business.
Kind regards,
The Shop2Ship Team
packages not delivered
Since Jun 5, 2020 you don't send my package even after all paid!
I wrote and chat on line but no answer.
package 393482961460
16 marca 2021
Odpowiedź od Shop2Ship
Dear Herminio,
Thank you for your review, we have reviewed your account and we don't see any parcels ever received, could you please send us an email at info@shop2ship.com with the details of the parcels that you miss? We would love to help you find it.
Kind regards,
The Shop2Ship Team
Excellent service quick delivery and…delivery
Excellent service quick delivery and information all through progress
16 marca 2021
Odpowiedź od Shop2Ship
Dear Yakup,
Thank you for your review, we appreciate your business.
Kind regards,
The Shop2Ship Team
Good for their price
Good for their price. but don't expect more than others.
They send it, yeah... but wow that was 'hella' slow. I don't know if it was because of the bad weather in USA but USPS mark like "delivered" the package for like 2 weeks but in the Shop2Ship system the package didn't show up, i even tried to contact them but >>>Their Custom Service IS TRULY BAD (ONCE of like 6~ times they answer my questions about it with a wait time for like 1 hour)<<<
But later on, like 2 days after the 2 weeks, IT SHOW UP. after that was 'hella' fast, they send the package to DHL(My chosen option) the same day i pay for it.
16 marca 2021
Odpowiedź od Shop2Ship
Dear Reimans,
Thanks for your review, we appreciate your feedback. We are sorry to hear about your bad experience with the USPS delivery, it is now know to many of our users that the USPS has been facing severe delays and have started marking parcels as delivered when they have been sorted at the destination facility, it did take them up to two weeks to finally delivery to us during Christmas because of the election backlog and the Christmas surge, currently we are not seeing any delay over 2-3 days from the USPS.
All parcels delivered to our US or Germany facilities are checked in and the owners notified within 12 hours.
Kind regards,
The Shop2Ship Team
Your customer service is non-existent
Your customer service is non-existent. I've left messages in your chat and only one in 10 get answered. The item descriptions are vague which forces you to buy your overpriced photos which other services don't charge for..
If something needs to be sent to the States the charges are more than to overseas..
16 marca 2021
Odpowiedź od Shop2Ship
Dear Steve,
Thank you for your review, we have revamped our customer service experience and are replying to all emails within the hour, please send us an email at info@shop2ship.com so we can help you. Please see our comments to your statements below:
1- Regarding the description of the item we are only able to use the information we see on the delivery label such as origin, tracking number and consignee details. Most of our users are well aware of the content of each tracking number.
2- Regarding the photo service, if you have any issue identifying an item after purchasing the photos if you need more photos, our team will gladly take them and share them with you which has cost to our company.
3-Regarding US delivery charges, it is not very common for us to ship in the us and it is considered a fraudulent practice since if the user has an address in the US the only reason to use our services is to hide his/her name and real address, for that reason we can not offer as competitive rates as we do for other countries.
Overall Steeve, your review seems a bit off since the name you are using doesn't even match the name on your email address.
Kind regards,
The Shop2Ship Team
Here you asking me to rate the service…
Here you asking me to rate the service I received from you, yet you have never ever provided me with a service! I have never used you. What planet are you on?
Creating an account is one thing you don't provide me a service when I do that - using your services where you actually PROVIDE a physical service is another. Let me put this in layman's terms - I have never used your services to have something sent to me.
16 marca 2021
Odpowiedź od Shop2Ship
Dear Kevin,
Thanks for your review, according to our system you created your account at the beginning of 2020 and we did provide you with a US address and suite number immediately which is the first service we provided to our users so they can start using our parcel forwarding services from the US and Germany.
Kind regards,
The Shop2Ship Team
Odpowiedź od Shop2Ship
Dear Sok,
Thank you for your review, we appreciate your business.
Kind regards,
The Shop2Ship Team
Odpowiedź od Shop2Ship
Dear Jaleel,
Thanks for your review, we appreciate your business.
Kind regards,
The Shop2Ship Team
Odpowiedź od Shop2Ship
Dear Daniel,
Thanks for your review, we appreciate your business.
Kind regards,
The Shop2Ship Team
Very costly rates I find shop and ship…
Very costly rates I find shop and ship with Aramex much cheaper rates and I'm dealing with them
16 marca 2021
Odpowiedź od Shop2Ship
Dear Firas,
Thanks for your review, we appreciate your feedback, could you please send us an email at info@shop2ship.com with the rate comparison you refer to? We are happy to price match of our competitors.
Kind regards,
The Shop2Ship Team
Very good and very fast !!!
16 marca 2021
Odpowiedź od Shop2Ship
Dear Marius,
Thank you for your feedback, we appreciate your business.
Kind regards,
The Shop2Ship Team
My products have been broken
My products have been broken, why have the products been emptied of the carton packaging and placed in FEDEX plastic packaging?
14 marca 2021
Odpowiedź od Shop2Ship
Dear Omar,
Thanks for your review, we appreciate your feedback, could you please send us an email at info@shop2ship.com, we will be happy to file a claim with FedEx on your behalf.
Kind regards,
The Shop2Ship Team
So far all the service experience had…
So far all the service experience had been great with Shop2Ship.
The services requested were performed exactly as I had asked to and all items were received in perfect conditions in Japan!
14 marca 2021
Shop2ship is excellent
Shop2ship helped me get a really necessary device to my home country, where the manufacturer does not ship. Everything went very well and smoothly!
14 marca 2021
I barely care enough to give it a bad…
I barely care enough to give it a bad review, the service just simply didnt work
14 marca 2021
Odpowiedź od Shop2Ship
Dear Oliver,
Thank you for your review, could you please send us an email at info@shop2ship.com so we can properly address any issues you faced.
Thanks in advance,
The Shop2Ship Team
Excellent service
Excellent service. Used twice now, super easy, fast and at a good price. I highly recommend.
14 marca 2021
Supplier took more time to supply and…
Supplier took more time to supply and the shipping is more expensive and their vat is unbearable we have costomer to be supply and we wait for too long to have stock.the aim is to make our customers happy not for them to wait too long and they looee interested other wise will business.
13 marca 2021
Odpowiedź od Shop2Ship
Dear Nompumulelo,
We are not able to understand your review or the issue you faced, could you please send us an email at info@shop2ship.com so we can help you?
Kind regards,
The Shop2Ship Team.
In almost ll cases where I considered…
In almost ll cases where I considered using you the shipping cost by far the reason I decided to use use other means of getting the goods. Even paying for Amazon shipping and all import duties are still cheaper than using Shop 2 Ship. I fail to see what value you add by being so expensive that its cheaper to puchase the product locally in my country.
12 marca 2021
Odpowiedź od Shop2Ship
Dear Jakes,
Thanks for your review, our users get the most of our services when they consolidate multiple orders and ship them to their country.
Kind regards,
The Shop2Ship Team
Very Fast and Satisfying Service
11 marca 2021
Odpowiedź od Shop2Ship
Dear Rok,
Thank you for your feedback, we appreciate your business.
Kind regards,
The Shop2Ship Team
Doświadczenie Trustpilot
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