Evolution Power Tools Recenzje 222

I bought a 255mm Sliding mitre saw 2 years and 2 months ago, it's only been used lightly on DIY projects, at the weekend I stopped working. As it's out of warranty and I am Chartered Engineer I took it apart to find out what was wrong, turns out it is a quality issue and a wire with on the stator not being adequatley protected and was contacting the rotor. The initial response from customer services was poor and they didn't seem to have read the summary of the issue I sent them. After further correspondance and raising the issue on Trust pilot Evolution carried out a management review of my case and have now supplied a replacement for the damaged part FOC.

My warranty claim on a sliding mitre saw, in it's third year of use, was handled efficiently by friendly staff who communications were clear and unambiguous. The machine was collected by Evolution and returned fully repaired within 5 days. The whole experience was painless and very impressive.

1. Apparently you can't order any part that is not in stock, I was told to just keep checking online? Very poor that you can't get parts you need or even put on back order.
2. I ordered 2 x parts including a zero tolerance plate, that were both "In Stock", "Buy with confidence" on "next day" delivery, so far so good.
Got order confirmation and a "DPD" tracking number.
Checked DPD tracking via the link on the website order page...Tracking number does not exist!
Next day DHL (not DPD) delivered a package..great! Or not so great, as it only contains 1 of the 2 items ordered, no Zero tolerance plate?
Emailed Evolution, to be told sorry, an email should have been sent on 21st Dec. (the day I ordered) and "The plate is currently out of stock until later in in January,". I was offered a refund or wait for it to be shipped later. I decided (maybe foolishly) to accept a later delivery, as the part is essential to me.
However, I checked again on Evolution's web shop, and the plate was still showing as "in stock", so I informed them of this, but my comment was not acknowledged, and this part is still showing as "in stock" today as I write this review.
So they are clearly and knowingly lying or intentionally misleading customers as to items being "in stock". This is NOT acceptable! It is now 8 days after I ordered, and they obviously knew that the item was NOT in stock then, and yet they still have it on sale and shown as in stock today. Shocking practice!
Having now read the reviews on here, I am not surprised by their lack of honesty or commitment to provide appropriate customer service I have experienced, or the poor quality of tools. (The rage5s should have been supplied with the optional £30 zero tolerance plate as standard), as the standard plastic plate is not fit for purpose.
Overall, the rage5s table saw is poor quality, poor performance table saw, equivalent to cheap Chinese tools, (which is probably where they originate?)
And the after sales/customer service is very poor.
I would not recommend Evolution power tools if you want quality items and any kind of reasonable after sales support.

I have ordered 4 tools so far for metal fabrication. All of them work as advertised good quality even better price than the competition. Sure you can find tools with more features on them like on there magdrills but there price is unmatched. There new miter metal chop saw is what I am more excited about totally unique. I hope they can keep innovating like that. Customer service is excellent also

I am totally happy with evolution products,Team and their great prices. I'm on my 3rd R300DCT saw and I'm currently unboxing my new one. Lots of friends ask me about this Saw and I just sent them to the Evolution site..thanks Evolution team.

I have just purchased 5 tools and 5 batteries over the last 2 months and the service has been good until now. The drill gun I purchased less than 2 months ago has stoped working and started to smoke and heat up when I was using it. The smell from the drill was disgusting. I called the customer service team and was asked what the serial number was. Gave them the info and was informed that's not one of there serial numbers but was informed not to worry could I give them some other info and they would find the details. They got all my details and was informed that they will now pass the info over to another team and they will be in touch to arrange an uplift. Today I got an email asking me to send a picture of the drill. Nothing about sorry we will get it sorted asap or replace it because it is less than 2 months old. Now I'm having second thoughts about all the tools I have purchased, customer service is shocking. My advice is think twice before you purchase any tools. One look at how long the drill lasted and two the customer service. Think twice? Bye the way i purchased everything direct, I was asked that question as well ???

Have purchased several Evolution power tools in the past but never direct. Ordered a zero clearance plate for my Rage 5S which duly arrived very quickly however, on opening the packaging I found the plate was badly chipped. I contacted customer services twice, including photos and I've never had a response other than, what appears to be an automated, how can we help you.

Absolutely SHOCKING service.
Ordered nearly £400 of tools with 48 hour delivery.
Passed to DHL and have had nothing but issues - nearly 6 days since ordering and have failed to deliver 5 times - don't expect great customer service!
Now requested a refund and will go and buy an alternative - but will no doubt be a delay in the refund.
AVOID

David - here is the factual update:
My contract is with Evolution Power Tools not DHL.
I have chased continually and daily after YOUR chosen carrier has failed to deliver on 5 separate occasions - told yourselves that it was refused, told yourselves it is being delivered on 5 separate occasions and then told you that it had been delivered.
As factually stated - 5 days of non deliveries by YOUR chosen carrier and now a refund period of 5 days.
Regardless who the carrier is my and all customers contracts are with you until the receipt of goods.
Facts.

Fantastic customer service. My order arrived and there was a small amount of damage that may have been caused during transit.
Within an hour of me emailing customer services, I received a reply and a replacement was sent out to me.
The circular saw and track work brilliantly. Great quality at a great price.

I've ordered a few times now and always had fantastic service. I can totally recommend their Evolution track saw with track, table saw and mitre saw.
Great build quality and great prices.

Ordered a 255 Mitre Saw bundle and so far the product has been brilliant over multiple jobs.

Even when I didn't know how to use it, the customer services team didn't judge and clearly explained what I needed to do.

Really pleased and will order again.

I'm really not sure how this company has such a good reputation. They are useless and their tools are the worst quality I've ever seen.
Tool 1 - File belt sander - lasted a few days before the bearings in the track went.
Tool 2 - Cordless jigsaw - They sent a drill instead. When I finally got the jigsaw, they sent it without a battery. When I finally got the battery, the blade guide was defective and dangerous. Returned for a replacement. They sent out another wrong item. When I finally got another replacement jigsaw. This one was also defective, the blade wouldn't fit in it.
Tool 3 - Cordless reciprocating saw - Underwhelming performance, barely fit for purpose. Blade release hits against body and doesn't work. Blade cannot be removed sometimes.

Overall. I'd be better off with Chinese knockoffs.
I'll never under any circumstances be going near these terrible tools and I would strongly recommend anyone else to do the same.

Absolutely fantastic customer service. Conveniently I live near Evolution’s HQ so after making arrangements I popped in so they could have a look at a fault on my 10 month old saw (it has has quite a lot of use). I had the pleasure of meeting some of the team and they couldn’t have been more helpful. They resolved the issue and even made me a coffee while I waited.
Really lovely people, great company and I’ll definitely be purchasing more Evolution tools in the future 🙂

First class customer service. Very, very helpful staff.

My Rage 5S had never cut perfectly from the day I received it, particularly 45 deg cuts. As a novice table saw user I assumed it was my technique so I persevered. After a considerable period of time having wasted one too many bits of wood I decided to contact them. They handled the enquiry perfectly, without hesitation they said it was a warranty repair, organizing a pick up twice due to my stupidity.

If I am being nit picky the only thing they could have done better was send an empty box, after all who keeps the original packaging!! Finding a box big enough and strong enough for the table saw was astonishingly difficult.

After inspecting the machine they concluded it had been damaged during transportation and suggested replacing the machine. The inspection of the machine was really quick and as was their decision to replace it all without any prompting or pushing.

Who could ask for more!

I recently bought a R255DCT concrete cutter, I’ve only had petrol cutters before but due to multiple breakdowns & servicing issues I thought I’d try an electric one,
It’s a lot easier plug in and off you go. The electric ones are also a lot quieter & you don’t need to leave it running between cuts also when you’ve finished cutting the blade stops spinning almost immediately so not damaging the floor or blade putting it down
The wheeled under carriage is a very initiated attachment making it easier to cut a straight line along the floor without any strain to the user and also keeps the blade off the ground when putting it down.
Cutting block is also easier as the machine is lighter and well balanced, cuts concrete like a hot knife through butter very impressive.
The Evolution concrete cutters are cheaper than the conventional petrol cutters the only draw back they have is you need an electrical supply quite close, but as some cars now have a 3pin plug socket this maybe no longer an issue?

The customer services are amazingly quick at responding & sorting any issues, a true asset of the company the customer service agent I spoke to “Isabelle” sorted the issue I had very quickly and painlessly no drama or trauma at all VERY IMPRESSIVE SERVICE.
Thank-you Isabelle
And
THANK-YOU EVOLUTION POWER TOOLS

Gazebo - Ordered one day and received the good very next day. I had an issue with teh gazebo cover in that it had some wear and wondered if it would be waterproof still, contacted customer service and received a very prompt reply and resolution to my issue. Excellent service. Product is very sturdy.

Customer service was excellent. Prompt reply to my query and sorted in minutes. Thanks isabelle

🌟🌟🌟🌟🌟 5 Stars! Exceptional Customer Service and Fantastic Products 🌟🌟🌟🌟🌟

I recently had the pleasure of ordering the Combi Mitre/Table saw from Evolution Power Tools, and despite a hiccup with the courier damaging the unit during delivery, my experience with Evolution has been nothing short of outstanding!

When I reached out to Evolution support after receiving the damaged saw, I was pleasantly surprised to receive an almost immediate response from the lovely Michelle. She was incredibly understanding and empathetic, assuring me that they would resolve the issue swiftly and to my satisfaction. True to her word, the very next day, the unit was collected and taken back into stock for inspection.

The following day, I received another call from Evolution, and to my delight, they offered me a slightly better unit for the same price! What a fantastic gesture of goodwill. Not only that, but they even arranged for the new unit to be delivered free of charge on a Saturday, which was so convenient.

Now, I have my new Mitre Saw up and running, and I must say, it's absolutely fabulous! The performance is even better than I expected, and I am thrilled to begin using it for all the various projects I have lined up.

Evolution's approach to handling this situation is truly commendable. They exemplify what good old-fashioned customer service from a British company should be. Issues can occur from time to time, especially with careless couriers mishandling packages, but Evolution took it upon themselves to make things right, and that's what sets them apart.

As my dad used to say, "it's far better to deliver incredible customer service than to have to explain later why you didn't." I am confident that Evolution embraces this mantra, and it shows in the way they treat their customers.

I can't express my gratitude enough to Evolution, especially to Barry (CEO), Michelle, and David, who took care of my issue so brilliantly. The entire team deserves applause, confetti, balloons, and even champagne for their dedication to customer satisfaction.

On top of the exceptional customer service, the tools themselves are awesome! I'm already a devoted fan and a customer for life. In fact, I've got my eye on a couple more tools from Evolution that I plan to purchase soon.

In conclusion, Evolution Power Tools has earned every single one of these 5 stars. They are a shining example of what a company should be. Thank you, Evolution, for turning a potentially negative situation into an overwhelmingly positive experience. Your products, your team, and your service are simply top-notch! 🎉👏🥳🏆🥇💫

After making contact with Evolution Power Tools regarding a lost carry case clip for my EVOMAG42G mag drill I received notification that they would arrange for a replacement clip to be sent FOC. Now that's real customer care. Thank you to Isabelle and the Evolution team.