Shortly after ordering three different items from their online shop, I received a phone call from them asking me if I was aware that the products may not be compatible with each other, which I was... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
best shop i've bought of to be honest amazing service and they sent me a replacement very quickly when my bong arrived smashed bc it wasn't taken care of when royal mail delivered it. would defo buy o... Zobacz więcej
I previously had an issue with 2 faulty sprays (manufacturing issues, not the company's fault). Shiva contacted me and offered to replace the sprays, which they have. I'd like to say that the... Zobacz więcej
Reakcja na opinię
Such a good business I can’t fault them, reliable, delivers on time and customer service is amazing, big thank you to Paul for helping me when I had been mistakenly shipped the wrong item. I emailed a... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Welcome to Shiva Online! We supply many top brands including vaporisers from Storz & Bickel, Puffco, Dynavap, Arizer, Pax,Vaponic,Xmax and Storm. We also stock a huge selection of the best and most unique Bongs available on the market by leading brands such as Chongz, Roor, Basil Bush,C1-Sci Fi, Bounce Grace Glass and many more! You can also pick up all shapes and sizes of rolling papers from leading brands such as Raw, Rizla,The Bulldog, OCB and many more! We also stock some of the tastiest blunts on the market from Juicy Jay, Double Platinum,Al Capone, Cyclone, G-Rollz, King Palm and Royal Blunts for quality roll your own cigarettes. You can also find an excellent selection of smoking products and must have smoking accessories on Shiva Online including Hookah Pipes, Grinders and Rolling Accessories. If it takes your fancy we also provide a tantalising range of sex toys for both men and women, including a wide selection of products from Jessica Rabbit and much more! Please feel free to browse our website and Just give us a call to order and collect from our retail outlet located in Greenwich, Unit 16 Greenwich Centre Business Park 53 Norman Road London SE10 9QF
Dane kontaktowe
Unit 16,Greenwich Centre Business Park, 53 Norman Road, London, SE10 9QF, London, Zjednoczone Królestwo
- 02082939231
- info@shivaonline.co.uk
- shivaonline.co.uk
4,6
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fabulous customer service
Fabulous customer service. I was unable to sign for the parcel and so it was returned to Shiva. They found it immediately and arranged to resend. All in a matter of minutes. Highly recommended.
1 sierpnia 2025
Opinia niezależna
Odpowiedź od Shiva Online
Glad we could help
Fantastic customer service
Fantastic customer service, i was sent out the wrong item by mistake and a member of there team Paul was very helpful and quickly resolved my issue would definitely recommend.
25 lipca 2025
Opinia niezależna
Odpowiedź od Shiva Online
Thanks for the positive vibes
cheers
Paul
Great customer service
Great customer service, quick delivery and good selection of stock
24 czerwca 2025
Odpowiedź od Shiva Online
Thank you
Odpowiedź od Shiva Online
Please you liked them
cheers
Paul
Fantastic service and great…
Fantastic service and great communication, it's a pity Royal Mail are not as efficient as these guys.
24 czerwca 2025
Odpowiedź od Shiva Online
Thanks
More good service!
I have made several orders from this company. Each has arrived in very good time, within 2 days and the product quality is always very good.
They also assisted when I had an issue, which turned out to be my fault!
I will be returning!
11 czerwca 2025
Opinia niezależna
Odpowiedź od Shiva Online
Hi Nick,
Thanks so much for the kind words much appreciated
cheers
Paul
Discount codes and customer service
While I was browsing the website a pop up offering a 10% discount appeared. At the checkout it did not work. I Emailed. Several days later I got an email saying it’s now only a 5% discount code. So I closed the account. Upon doing so the website says ‘SEE YA’ - not Thank You - We hope to see you again soon. That should tell you all you need to know.
2 czerwca 2025
Opinia niezależna
Odpowiedź od Shiva Online
Hi Chris,
I have sent you an email apologising hopefully we can resolve the issue.
cheers
Paul
10/10
Best customer service if you have any issues can rely on giles to sort it. 10/10, i never go out the way to reveiw a smoke shop
9 maja 2025
Opinia niezależna
Odpowiedź od Shiva Online
Thank you for the positive review we need as much positivity we can in these difficult times
cheers
Paul & Giles
First class customer service
Bought a couple of bits. Quickly delivered. I ordered the wrong size. Unfortunately couldn’t do a direct swap Giles offered me a few options. Immediately responsive very helpful! Thanks guys
9 kwietnia 2025
Opinia niezależna
Completely wrong stuff
Order a stem replacement and 2 bowls got sent a silicone bong and grinder instead
20 marca 2025
Opinia niezależna
Odpowiedź od Shiva Online
Hi Alex,
As discussed over the phone, I personally mixed up the labels when packing the orders, I can only apologise for my own stupidity in letting this happen.
I'm trying to fix the issue for you, and hopefully we can have your correct order sent out to you asap.
Many Thanks,
Giles
Great products and customer service
I ordered a chillum from Colorado, USA. First one arrived in just a few days. it was broken from the journey and they refunded me immediately, I ordered another one and it arrived even faster in perfect shape. Smokes great, I love it.
23 lutego 2025
brought a bong from them 2 months ago…
brought a bong from them 2 months ago and the percolator broke they couldn’t refund me as it’s past the time which is fair enough but they did give me a 20% discount to buy a new one and there customer service is 12/10
21 lutego 2025
Opinia niezależna
Fantastic Customer Service, helpful, quick & kind
So I made an order that arrived quick, unfortunately the item in question had a fault. I phoned Shiva up, sent them over pictures of the issue and got my issue fixed. This occurred within a couple of hours and had I replied sooner I'm sure it would have been even quicker!
Bottom line is the customer service is fantastic and an absolute rarity these days, Paul took my issue seriously and sorted the problem quickly, having worked in retail the level of service I received was top notch, so much I felt compelled to write a review and share my experience.
If more companies could be like shiva it would be a godsend. Anyway I will surely be dealing with them in the near future. Keep up the great work guys and thanks for getting me sorted ASAP!
Cheers!
20 lutego 2025
Opinia niezależna
Shiva has a great choice of goodies for…
Shiva has a great choice of goodies for the enthusiast. I recently purchased 3 items, which all arrived together, packaged well and discretely with no issues. The customer service is top notch!
3 lutego 2025
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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