I am having issues between what Touch of Modern is saying and what Shipped has on file and nobody can give me an answer. This is about two other items order number O7513899575 and item is Carbon Fiber... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
When FedEx left my package somewhere unsecured and my expensive purchase was presumably stolen, I contacted Shipped customer service since I had added Shipped Shield to my delivery. They didn’t ask me... Zobacz więcej
Package arrived damaged. While Shipped refunded the amount of the item itself, I still paid for the taxes, shipping, international shipping, duties. Additionally, I have not been provided instruction... Zobacz więcej
Reakcja na opinię
I used Shipped’s app to request assistance to track my delayed parcel. They emailed me the next day and followed up with locating the parcel. The following day, upon its delivery when I wasn’t at h... Zobacz więcej
Informacje dotyczące firmy
- Usługa wysyłkowa
- również w kategorii:
- Producent oprogramowania
Napisane przez firmę
Shipped provides a modern way to track your orders, resolve shipment issues and more
Dane kontaktowe
Stany Zjednoczone
- service@shippedapp.co
- shippedapp.co
3,2
Średnia
110 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Very satisfied with your service
19 października 2023
Very fast response and replacement…
Very fast response and replacement items received .
6 października 2023
this shipment arrived with out one…
this shipment arrived with out one single dent and full bottles.
28 września 2023
The absolute worst
The absolute worst, they have lost my shipment twice, I am not able to get a hold of anyone, and even though they say I can get a refund it doesn't provide any options. I am actually going to call my credit card and contest the charge due to their lack of action.
26 sierpnia 2023
Odpowiedź od Shipped
Hi there,
We're sorry to hear that you have yet to receive your order. Unfortunately we're not the shipping company, so it's out of our control how the shipments are handled.
However, we did received your report regarding the first order that was damaged during transit and returned to the shipper. Per the Assurance Guarantee, a replacement order was issued and shipped out on 8/22/23, at no cost to you.
I just checked the status of the replacement order, it looks like it was again damaged during the transit process. I went ahead and process this issue as well. A refund has been initiated and an email, with you cc'd, has been sent to the retailer to make sure that the refund is completed.
If you have further questions, please contact us at service@shippedapp.co.
Very quick and thorough resolution.
29 sierpnia 2023
I am having issues between what Touch…
I am having issues between what Touch of Modern is saying and what Shipped has on file and nobody can give me an answer. This is about two other items order number O7513899575 and item is Carbon Fiber Stainless Steel Domed Ring // 8mm // Black + Silver where Touch of modern says it was mail but Shipped says it was not and I have not received the item.
22 sierpnia 2023
Odpowiedź od Shipped
Hi there,
We received your email inquiry regarding the missing item yesterday. After connecting with Touch of Modern, they have confirmed that the Carbon Fiber Stainless Steel Ring have yet to be shipped. They have sent you an email regarding the longer wait time for the item to be fulfilled.
Please contact us directly at service@shippedapp.co if there's anything else we can assist with.
Great Service …
Wrote to company regarding a damaged order and within a day they had approved and gotten me a refund. That is great customer service.
24 sierpnia 2023
Package was stolen from my porch and…
Package was stolen from my porch and they refunded immediately.. thank you
21 sierpnia 2023
It’s not the refund you expected!!!
As far as I can tell, this is just one extra layer between the seller (that doesn’t want to stand by their products) and the shipper. You should be suspicious if a company uses this service. In my case I purchased the insurance for a nice cane. The package arrived but the merchandise was broken so I filed a claim. I did receive a refund for the merchandise but I didn’t get a refund for the shipping. So, I paid $10 for shipping and say $1 for the insurance for absolutely nothing. Remember, think twice before you decide to put an order into an online company that uses this vendor.
18 sierpnia 2023
Odpowiedź od Shipped
Hi Robert,
We're sorry to hear that the resolution wasn't what you expected. A replacement order is always the priority in resolving shipment issues. However, in your case, a replacement wasn't available, so a refund was issued.
Per the Assurance Guarantee, the shipping fee is not included in the refund. Therefore only the item subtotal plus tax was refunded to you. We'll reflect your feedback to our team for future service improvements.
If you have further questions or concerns, please contact us directly at service@shippedapp.co.
A total waste of money
You did nothing at all and it was impossible to reach you. Your service was a total waste of money.
2 sierpnia 2023
Odpowiedź od Shipped
Hi there, we received your damaged shipment issue report and it was approved. A refund of $644.55 was issued back to the original payment method. If you have any additional questions or feedback, please feel free to email us at service@shippedapp.co.
Excellent
Excellent! First time user. My product took over 3 weeks to get. And, it came damaged. Shipped took care of the refund.
21 lipca 2023
Package arrived damaged
Package arrived damaged. While Shipped refunded the amount of the item itself, I still paid for the taxes, shipping, international shipping, duties. Additionally, I have not been provided instructions on how to ship the item back. Disposing of the item myself will be an additional expense at the city dump. No way to reach the company to discuss further.
13 lipca 2023
Odpowiedź od Shipped
Hi,
I'm sorry to hear that the resolution was not what you were expecting. According to the Shipped Shield Assurance Guarantee, item amount including taxes are refunded when a replacement item is not available and there's no need to return the damaged item.
I will reflect your feedback to our team for future service improvements.
The service is really impressive
The service is really impressive, the response is on time, and very good attention is 100% recommended.
10 lipca 2023
The refund process was painless
The refund process was painless.
Item never arrived, got a refund within the hour of filing a claim.
30 czerwca 2023
Great Customer Service
When I contacted them, they were quick to remedy my damaged product. Thank you!
17 czerwca 2023
product packaging was damaged
product packaging was damaged, wasn't allowed to open and inspect before signing for item shipped
31 maja 2023
Odpowiedź od Shipped
Hi there,
We're sorry to hear that you weren't allowed to inspect the item before signing for it upon delivery. As Shipped is a shipping protection service, not a shipping company, we're unable control carrier delivery processes.
Regarding our shipping protection service to you, a replacement order was issued when you reported that the item was damaged. If you have any feedback pertaining to the shipment issue reporting and resolution experience, please email us at service@shippedapp.co.
Refund for damaged item
Everything went alright, it took a while but got the refund already
18 maja 2023
Shipment was damaged and Shipped…
Shipment was damaged and Shipped refunded with no hoops to jump through. Excellent service. I’ll use them always from now on.
18 maja 2023
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.