Excellent customer service manager Dawn who helped us move our son with autism from the business rate due to his supported living charity no longer leasing his flat. His standing charge was huge as ch... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent help when calling however I would suggest your billing is clearer as I received nine (9) separate credit/bills which confuses every. Fortunately this time I did receive an email confirming e... Zobacz więcej
Reakcja na opinię
Thank you Lisa Neale, you are always so helpful and provide me with first class customer service. Nothing feels too much when I need assistance. Your colleagues also are very helpful like Steffan, Aus... Zobacz więcej
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A pre contract setup call to make sure before our energy switched all the details were correct, nice to receive as previous supplier could not have made so many mistakes, useless throughout contract... Zobacz więcej
Reakcja na opinię
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Switch energy supplier to keep your business powered with energy solutions which benefit your business and the planet.
Contact our team to find out more.
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The Shell Energy Team
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Shell Energy UK Limited, Elder House, 586-592 Elder Gate , MK9 1LR, Milton Keynes , Zjednoczone Królestwo
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4,7
Doskonała
179 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Outstanding Lisa
Not for the first time Lisa Neale has provided outstanding customer service. What a pleasure to work with such a professional.
13 lipca 2023
Opinia niezależna
Odpowiedź od Shell Energy for Business Customers
Good Morning Steve,
Thanks for the 5* review, we will be sure to pass this feedback on to Lisa!
Please let us know if there is anything else you need help with.
Kind Regards,
Jonathan @ Shell Energy UK Ltd
Barbara is the most pleasant
Barbara is the most pleasant, helpful Shell representative I've spoken with since inheriting a contract.
Barbara can see the common sense of a problem.
The highest praise is not enough.
12 lipca 2023
Opinia niezależna
Odpowiedź od Shell Energy for Business Customers
Good Afternoon David,
Thank you for the great review. We love hearing how well the team have done and we will be sure to pass this feedback on to Barbara.
Please do not hesitate to get back in touch if you need anything else.
Kind Regards,
Jonathan @ Shell Energy UK LTD
Excellent customer service from Barbara
Excellent customer service from Barbara.
I had a number of queries relating to inability to submit meter readings through the B2B Portal. Barbara responded and resolved all the queries promptly. Having dealt with many utilities companies over a number of years, I have to commend Shell as they are a breath of fresh air to deal with !
5 lipca 2023
Opinia niezależna
Odpowiedź od Shell Energy for Business Customers
Good Afternoon
Thank you for your 5 Star review.
This has been passed onto to Barbara.
Here at Shell Energy UK we work hard to ensure our customers have the very best service.
Kind Regards
Dawn @ Shell Energy UK Ltd
BEST SUPPLIER FOR CUSTOMER SERVICE - FACT!
Full disclosure, I'm an energy broker. So this review is based on 10 years experience in dealing with energy suppliers and how Shell compare to the others. I deal with suppliers day in and day out, they are all terrible. That is apart from Shell, who have the best customer service of any electricity supplier. Others should learn from them on how to delivery excellent customer service. As an example today I was able to email Shell, get several responses within minutes and have my detailed query resolved within an hour. Love this supplier, wish the others were the same.
5 lipca 2023
Opinia niezależna
Odpowiedź od Shell Energy for Business Customers
Good Morning Steven
Thank you for your taking the time to leave a 5 star review and kind words.
Our team work hard to deliver outstanding customer service, i am pleased you had a great experience with our team.
your comments have been passed onto Steffan.
Kind Regards
Dawn @Shell Energy UK ltd
Odpowiedź od Shell Energy for Business Customers
Good Afternoon Mr O'Brien
Thank you for your kind 4 Star review.
Here at Shell Energy UK Ltd We work hard to ensure our customer's feel supported and Valued.
This has been passed onto Stefan.
Kind Regards
Dawn @ Shell Energy UK Ltd
Odpowiedź od Shell Energy for Business Customers
Good Afternoon
Thank you so much for taking the time to leave a really positive rating and feedback. We really appreciate it. Your feedback will also be passed onto Steffan and we look forward to speaking with you in the future.
Many thanks
Lisa @ Shell Energy
Jonathan picked up straight away and…
Jonathan picked up straight away and was really helpful. Fixed my issue quickly, great customer service.
7 czerwca 2023
Opinia niezależna
Odpowiedź od Shell Energy for Business Customers
Good Morning
Thank you for the great review.
We will make sure your feedback is passed onto Jonathan.
Please let us know if there is anything else you need.
Kind Regards,
Lisa @ Shell Energy
Many thanks Austin for the quick reply…
Many thanks Austin for the quick reply which included all the information required
5 czerwca 2023
Opinia niezależna
Odpowiedź od Shell Energy for Business Customers
Good Morning Carrie,
Thank you for the great review.
We will make sure your feedback is passed onto Austin.
Please let us know if there is anything else you need.
Kind Regards,
Jonathan @ Shell Energy UK
Barbara was fantastic and so helpful
1 czerwca 2023
Odpowiedź od Shell Energy for Business Customers
Good Afternoon Nigel.
Thank you for kind your review.
Your comments will be passed on the Barbara.
Kind Regards
Dawn @ Shell energy UK Ltd
Austin
Austin, an absolute star, query sorted in amazingly fast time, a credit to your team and organisation.
31 maja 2023
Opinia niezależna
Odpowiedź od Shell Energy for Business Customers
Good Afternoon Caroline.
Thank you for your 5 star review regrading your recent experience with us.
We pride ourselves on excellent customer experience and your very kind comments will be passed onto Austin.
Kind Regards
Dawn @ Shell Energy UK ltd.
Dealing with Cody at Shell business…
Dealing with Cody at Shell business energy has been an absolute pleasure, great to have a receptive person looking after our accounts. Keep it up!
17 maja 2023
Opinia niezależna
Odpowiedź od Shell Energy for Business Customers
Thank you so much for taking time out to leave a wonderful review. We are thrilled to hear you had a great experience with Cody. We will make to pass the feedback to Cody.
Kind Regards
Hasnath @ Shell Energy UK Ltd
Dawn Rice
Dawn Rice, our account manager at Shell Energy, has been exceptional. She consistently demonstrates a high level of professionalism and responsiveness, ensuring our customers' accounts are well-organised and managed efficiently. Her proactive approach to addressing any concerns or issues is greatly appreciated. We highly recommend Dawn's services to anyone in need of a knowledgeable and dedicated account manager.
27 kwietnia 2023
Odpowiedź od Shell Energy for Business Customers
Good Afternoon,
Thank you for the feedback, we love to hear how well our team are doing!
We will make sure to pass the feedback onto Dawn.
If there is anything else you need help with, please do not hesitate to reach out!
Kind Regards, Jonathan @ Shell Energy UK
Quick response Customer Service
Submitted various forms to Shell Customer Services for action on the Gas account. I received immediate receipt notification and a follow up email shortly after when the action had been completed. Very slick :-)
28 kwietnia 2023
Opinia niezależna
Odpowiedź od Shell Energy for Business Customers
Good Afternoon.
Thank you for your 5 Star review.
We pride ourselves on great customer service.
Your comments have been passed to the Customer Service team.
Kind Regards
Dawn @ Shell Energy Uk Ltd
Very quick response
Very quick response to a business request.
Clear communication and issue solved within a day
26 kwietnia 2023
Opinia niezależna
Odpowiedź od Shell Energy for Business Customers
Good Afternoon Debbie.
Thank you for your kind review, Our team work hard to ensure our customers receive a good experience with us.
Your comments have been passed to Austin.
Kind Regards
Dawn @ Shell Energy UK Ltd.
best website
11 kwietnia 2023
Opinia niezależna
Odpowiedź od Shell Energy for Business Customers
Good morning Thomas,
Thank you for the 5* Review! Glad to hear you like our website.
I will be sure to pass on the feedback to the teams at Shell Energy UK.
Many thanks,
Cody @ Shell Energy
Friendly quick service on the telephone.
5 kwietnia 2023
Odpowiedź od Shell Energy for Business Customers
Good Morning,
Thank you for taking time to write such a positive review. We truly appreciate your feedback and are thrilled to hear you had a great experience with us.
Kind Regards
Hasnath @ Shell Energy
Odpowiedź od Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Our customer experience team are dedicated to acknowledging our customers’ requirements, and we are always happy to help!
Your feedback will also be passed onto the team and we look forward to speaking with you in the future.
Kind Regards
Hasnath @ Shell Energy
The easiest COT I've ever done.
The easiest COT I've ever done.
Dawn Rice has been an excellent contact since my company transferred our Gas accounts to yourselves, and keeps me updated to any issues or changes
23 marca 2023
Odpowiedź od Shell Energy for Business Customers
Good morning Lesley,
Thank you for your review!
I am so glad to hear Dawn has been great at account managing your accounts!
We really appreciate your 5 star review, and we will make Dawn aware. If you need anything else in the future please do not hesitate to get back in touch!
Many thanks,
Cody @ Shell Energy UK Limited
Great communication and very helpful
Great communication and very helpfull
15 marca 2023
Opinia niezależna
Odpowiedź od Shell Energy for Business Customers
Good morning David,
Thank you for a 5* review. We are delighted to hear we were helpful and had great communication with you.
I will make sure this feedback is passed to the team.
Many thanks
Cody @ Shell Energy UK Limited
Very helpful and knowledgable staff
Very helpful and knowledgable staff. Problem easily solved
10 marca 2023
Odpowiedź od Shell Energy for Business Customers
Good Morning,
Thanks for the feedback.
We are really glad to hear that Barbara was able to resolve this matter for you and we have passed your comments onto her.
If you need anything else in the future please do not hesitate to get back in touch!
Kind Regards,
Dawn @ shell energy
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.