Quality of mirror not good at all, very shoddy workmanship. This company also don’t offer free returns like lots of other companies do. They also take the cost of delivery, which the customer, pays ba... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Absolutely shocking customer service. Ordered two items as gifts separately paid for delivery and they sent both items to one person. Their mistake and they didn't rectify. I asked for a Manager to ca... Zobacz więcej
Reakcja na opinię
I purchased a mirror which once received I didn't like the quality as you could see where the plastic joined. When I mentioned why I was returning the item I was told that they were shabby chic,... Zobacz więcej
Reakcja na opinię
Received 2 damaged bedside cabinets which I paid over £300 for and they are all scratched and marked. I took pictures of the chrome legs which are damaged and evidenced I opened them immediately after... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Projektant łazienek
- Sklep z meblami do sypialni
- Sklep ogrodniczy
- Projektant wnętrz
- Sklep z przyborami kuchennymi
- Sklep z oświetleniem
- Sklep z meblami do salonu
Napisane przez firmę
We strive to offer best value for money whilst ensuring top quality products that are sourced from the leading suppliers around the world. Our product database is constantly being increased with the latest furnishings and products available. Our quality standards team check all items before dispatch to ensure you receive your items in perfect condition. Our dedicated team are very helpful and strive to ensure that our customers are totally happy in all their dealings with shabby chic and vintage. We have sold 1000’s of products worldwide and have a dedicated customer base who return to us time and time again. The business has benefited greatly through valued customer recommendations and feedback.
Dane kontaktowe
108 Rosyth Way , M13 2EU, Dunfermline, Edinburgh , Zjednoczone Królestwo
- shabbychicandvintage@sky.com
- shabbychicandvintage.co.uk
1,4
Bardzo słaba
70 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great customer service
Great customer service - ordered a television unit that was delivered promptly. unfortunately there was a manufacturers fault with the unit. Natalie from Shabby Chic has been fantastic in dealing with this issue promptly and keeping me informed in the process.
I would use this company in the future and recommend.
15 maja 2019
Opinia niezależna
Attitude stinks!
Asked a simple question and got a condescending and argumentative response. The customer service agent has a poor attitude and continued to talk apsolute rubbish. I was happy to wait for the item I ordered, but asked if they had any idea on how much longer. Was then referred back to what the website stated “4-6 weeks” well deeer! I was asking for a more specific date if possible and all I got was attitude.
The email they have posted below in response to my review is not the email I received.
This was -
Thank you for your message
The items are due the beginning of February the website states 4-6 weeks
Kind regards
My response -
4-6 weeks would be now till the end of January, not February.
I ordered on 19th of December.
Their response -
You purchased on the 20th Dec its now the 17th Jan which is 4 week, the beginning of February is 6 weeks. If you would prefer to not wait then we can issue you a refund
My response -
Pretty sure it was the 19th (entered the order confirmation to clarify), but even if it was the 20th, the 31st of January would be 6 weeks, still not Feb.
Their response -
The item is due to us the beginning of February so only a few days after the 31st Jan.
My point was that the item should arrive between the 4-6 week estimate, otherwise it should state 6 weeks+.
I was just shocked that they’d prefer to argue about order dates, what their website stated and my expectations. The only resolution was I can get a refund if I’d prefer not to wait.
I was happy to wait, probably would’ve waited until March if I had to as it wasn’t an expensive item nor was it urgent, just felt that they didn’t really want my custom and I’d prefer to take it elsewhere.
18 stycznia 2019
Opinia niezależna
Odpowiedź od Shabby Chic & Vintage
Sorry to hear you feel this way, our response that you feel was rude is below we could not give you a confirmed delivery date until the items had arrived into us.
We are glad you have loaded the email feed as this will show customers we have not been rude just informing you that the 4-6 weeks are only estimates and if you did not want to wait any longer a refund can be issued.
Hi there
Thank you for your message
The items are due the beginning of February the website does show 4-6 weeks, we can refund you if you do not want to await delivery
Kind regards
Chic & Vintage
Woeful Customer Service
Item arrived damaged... it happens though it shouldn't be a problem to resolve, I was taken aback to be told that it's my fault that the item arrived damaged, and that I myself have to take it up with the courier. Such a negative experience. Customer service is everything, it's not just at the point of sale!
2 listopada 2018
Opinia niezależna
Odpowiedź od Shabby Chic & Vintage
Sorry to hear you have had a bad experience, we did book delivery with you and this did fail twice as there was nobody home, when the item was delivered on the third attempt you found it to be damaged so we arranged a collection on your chosen day. Occasionally Items can get damaged in transit especially if delivery fails. If we can help any further please do let us know
Natalie
Chic & Vintage
The candelabra I gifted a friend for …
The candelabra I gifted a friend for their new house was fantastic! She can't stop raving about them. Thank you!
13 listopada 2017
Opinia niezależna
Fabulous item and delivery
8 sierpnia 2017
Opinia niezależna
Two very happy people
One of these was a wedding present which they both loved.
The other was for my son who's just got a dog. He loved it too.
All in all two very happy recipients.
27 czerwca 2017
Opinia niezależna
Odpowiedź od Shabby Chic & Vintage
Many thanks for your lovely review and five stars
Best wishes
Shabby Chic and Vintage
Delighted
Excellent communication and service couldn't wish for better
26 czerwca 2017
Opinia niezależna
Odpowiedź od Shabby Chic & Vintage
Many thanks Marjorie for your five star review, we are so happy you like our service and products
Best wishes
Shabby Chic and Vintage
Odpowiedź od Shabby Chic & Vintage
Many thanks for your lovely review and five stars
Best wishes
Shabby Chic and Vintage
Shabby chic mirrored cabinet
I was looking for a vintage style, pretty bathroom cabinet and this was perfect! The website gave accurate measurements and a clear picture (inside and out). It was carefully packed and arrived in pristine condition. I will use this company again.
15 maja 2017
Opinia niezależna
Odpowiedź od Shabby Chic & Vintage
Thank you so much for your lovely comments and five stars
Best wishes
Shabby Chic and Vintage
I would recommend this internet shop
I would recommend this internet shop. You can find nice and unusual bits and bobs here that no one else sells. All good quality and good price.
6 maja 2017
Opinia niezależna
Odpowiedź od Shabby Chic & Vintage
Many thanks for taking the time to leave us a fabulous review
Best Wishes
Shabby Chic and Vintage
More than 5 stars if I could!!
More than 5 stars if I could!!! Would highly recommend. Product fantastic. Packaging fantastic. Post fantastic!!!... Pleasure doing business.
5 maja 2017
Opinia niezależna
Odpowiedź od Shabby Chic & Vintage
Many thanks for taking the time to leave us a lovely reviews
Best Wishes
Shabby Chic and Vintage
Excellent service
Excellent service; quick delivery; accurately described on ebay
25 kwietnia 2017
Opinia niezależna
Odpowiedź od Shabby Chic & Vintage
Many thanks for taking the time to leave us a fabulous review
Best Wishes
Shabby Chic and Vintage
Beautiful item,looks amazing,reasonable …
Beautiful item,looks amazing,reasonable price would buy more
25 kwietnia 2017
Opinia niezależna
Odpowiedź od Shabby Chic & Vintage
Many thanks for your lovely review
Best Wishes
Shabby Chic and Vintage
Odpowiedź od Shabby Chic & Vintage
Many thanks for your lovely review
Best Wishes
Shabby Chic and Vintage
Lovely products at lovely prices with …
Lovely products at lovely prices with free postage...definitely recommend
25 kwietnia 2017
Opinia niezależna
Odpowiedź od Shabby Chic & Vintage
Many thanks for your lovely review
Best Wishes
Shabby Chic and Vintage
Nice piece of furniture delivered …
Nice piece of furniture delivered quickly.
12 kwietnia 2017
Opinia niezależna
Odpowiedź od Shabby Chic & Vintage
Many thanks for your lovely review
Best Wishes
Shabby Chic and Vintage
Odpowiedź od Shabby Chic & Vintage
Many thanks for your lovely review
Best Wishes
Shabby Chic and Vintage
Fantastic Product
Fantastic Product , and really helpful seller. Thankyou
31 marca 2017
Opinia niezależna
Odpowiedź od Shabby Chic & Vintage
Hi,
Thank you for your review
We are so glad you are pleased with your order
Kind Regards
Shabby Chic and Vintage
Odpowiedź od Shabby Chic & Vintage
Hi,
Thank you for your review
We are so glad you are pleased with your item
Kind Regards
Shabby Chic and Vintage
cabinet
The website was easy to navigate, the cabinet was delivered quickly and it is beautiful
9 lutego 2017
Opinia niezależna
Odpowiedź od Shabby Chic & Vintage
Hi,
Thank you for your review
We are so glad you are pleased with your cabinet and how quick delivery is
Kind Regards
Shabby Chic and Vintage
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.