Serac Technologies Recenzje 174

Wynik TrustScore: 3 na 5

3,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great customer service. Selina made the setup process a breeze. Looking forward to working with serac tech. Luke Project Pro Construction

Oceniono na 5 z 5

Hi, Grace was really helpful and went out of her way to help me. I’ve been very busy these last weeks and she’s been very patient and kept ringing and emailing me to get things over the line.

Oceniono na 1 z 5

In my experience,This company promises ypu a effort free service, then during the zoom call demo asks you to log into “your account” which in doing so then triggers there licence with you to be acti... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

These guys are REAL Unscrupulous, unethical company I have ever come across. Sales person doesn't provide any exit terms and conditions when binding you in the contract. PLEASE READ Terms and Cond... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

Napisane przez firmę

Built for the construction and property industry, Serac Technologies provides a growing range of tools including automated outreach and historical planning applications across the entire UK. Unlock the past of any property with our planning history data. Simplify your research process and uncover valuable insights with ease.


Dane kontaktowe

3,2

Średnia

Wynik TrustScore: 3 na 5

174 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 83% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Oceniono na 1 z 5

Terrible company

Terrible company , signed me up to a service that they did not deliver , promised personal weekly support and was a waste of time , after 3 months I had enough and canceled the service as they lied and miss sold it!
They keep taking money from my account without permission! Woman on the phone very obnoxious and horrible, I’m now going legal to recover money taken without permission and fraudulently! Stay away at all cost

9 stycznia 2026
Opinia niezależna
Logo Serac Technologies

Odpowiedź od Serac Technologies

We’re sorry to hear you feel disappointed, and we’d like to clarify a few important points for transparency. During the 6 months you’ve been with us so far, we were only able to send a small number of letters due to the postage limit you set on your account.

Our team was sending the letters on your behalf, which naturally reduced the need for frequent check-ins. At no point did you request additional assistance or support during this time.

Your licence was agreed for 12 months, and our team made repeated genuine efforts to assist during your call. Unfortunately, the conversation was cut short when you demanded cancellation and declined further explanation or support.

Any billing was in line with the agreed terms of your active licence.

We always aim to act professionally and transparently and would encourage you to contact us to discuss how to utilise the remaining time on your licence.

Oceniono na 1 z 5

Didn't get a single job in from them

Didn't get a single job in from them. Every time I rang up to get help they didnt help at all, Just kept passing me round. After the first month when I didnt get a single job in I just cut my losses. 18 months later I get bailiffs at the door saying I owe them money! Do not go with these people. Absolute scum

8 stycznia 2026
Opinia niezależna
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Odpowiedź od Serac Technologies

Despite our best efforts we have no record of you having an account with us. Please contact support@seractech.co.uk

Oceniono na 5 z 5

Selina was very helpful and her…

Selina was very helpful and her experience made it easy for me to understand the programming on how to use the app.

very quick and easy.

15 grudnia 2025
Opinia niezależna
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Odpowiedź od Serac Technologies

Great to hear Liam, we will pass this onto Selina. : )

Oceniono na 1 z 5

Terrible company signed up through the…

Terrible company signed up through the business cancelled within the threshold put a Ccj on my personal account even though I signed up through my company. Currently in process of appeal

14 maja 2025
Opinia niezależna
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Odpowiedź od Serac Technologies

We can see from our records you activated an account with us in May 2024 where all terms were communicated to you before you set up your account.

Despite our best efforts you then ignored all our calls and emails so unfortunately our Customer Success Team could not onboard you, which means you didn't get the chance to actually use our platform.

If you are now ready to use the platform, please reach out to our team on 0203 808 6992

Oceniono na 1 z 5

Be aware that cancelling this service…

Be aware that cancelling this service appears to be very difficult once the contract is signed.

In my case, concerns about suitability were met with repeated references to legal terms and legislation, which can create pressure rather than constructive discussion.

I recommend other businesses proceed with caution and fully understand the contractual commitments before agreeing.

12 grudnia 2025
Opinia niezależna
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Odpowiedź od Serac Technologies

Thank you for your feedback. We note that you signed up for a 12-month fixed term licence but have only actively used the platform for five weeks, during which you have sent just over one week’s worth of letters.

It's therefore too early to determine whether the platform has not worked for you. Regarding your statements about the service not being provided with reasonable care, we respectfully note that we have met our obligations under the agreement by providing accurate data and the tools to automate your marketing throughout your subscription period. Such limited usage on your part is unlikely to generate the results you're expecting at this stage.

Since you raised your concerns, we have made multiple attempts to support you. However, these efforts have been limited by your decision not to follow our advice on optimising your campaign.

Despite this, we remain committed to supporting you, so please contact our Customer Success team to discuss further.

Oceniono na 5 z 5

Fantastic onboarding experience so far

Selina has been fantastic and has made the onboarding experience very easy when I am so busy; very friendly, knowledgeable and is a great representative of Serac Tech. The system is very simple yet delivers a lot from what we can see, although we have just started the process with Serac Tech. Thank you very much Selina.

11 grudnia 2025
Opinia niezależna
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Odpowiedź od Serac Technologies

Thanks for this, we will pass this onto Selina

Oceniono na 5 z 5

Very good experience

Grace was very clear with her instructions and explained everything very clearly. A very good experience with my introduction demo .

10 grudnia 2025
Opinia niezależna
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Odpowiedź od Serac Technologies

We'll pass on this feedback, thanks very much

Oceniono na 1 z 5

⭐ 0-Star Review

⭐ 0-Star Review: I had to give 1 star only because there’s no option for 0 or negative stars🙏.Stay Away — Misleading Service and No Results

Stay well away — this company is a complete disappointment.

When I joined, they gave me high expectations and even showed video profiles of multiple builders to convince me to sign up. After signing the contract, I waited over two months and sent around 183 letters to potential customers — with zero results.

When I raised my concerns, they showed no interest at all in helping or fixing the issue. What they were quick and strict about was making sure I paid every month, despite their service failing completely.

This company seems far more focused on collecting money than providing any real value. Once you sign a contract, you are stuck — and they insist you must keep paying even if you receive nothing in return.

I’ve had a very bad experience and am still trying to cancel my contract. Their attitude is simply: “You signed, so you must pay,” regardless of whether the service works.

Avoid at all costs. Not trustworthy, not helpful, and definitely not worth your money.

10 grudnia 2025
Opinia niezależna
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Odpowiedź od Serac Technologies

Thanks for sharing your feedback. We’d like to provide some additional context for clarity.

After your account was set up, there was a delay before the profile was actively used, meaning the platform has only been in regular use for a relatively short period so far. During this time, some filters were adjusted outside of our recommendations, which resulted in contacting homeowners later in their project timeline than we would usually advise.

Throughout this period, our team has remained in regular contact, offering guidance and support, and we’ve consistently highlighted that results typically improve as the platform is used for longer and in line with best-practice settings. We remain committed to supporting you and helping you get the most value from the service.

We have recently been unable to contact you to discuss further and provide a solution.

Oceniono na 5 z 5

New user - impressed!

I’ve just started using SeracTech and I’m really impressed. It’s incredibly user-friendly and has saved me countless hours that I used to spend manually checking planning portals. The planning-data provided is accurate and detailed, and it’s helped me find relevant projects and secure new business opportunities. The team is responsive and whenever I’ve had a question, support has been friendly and helpful. Overall — highly recommend SeracTech to any contractor or developer looking for an efficient lead-generation solution.

5 grudnia 2025
Opinia niezależna
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Odpowiedź od Serac Technologies

Thanks for the feedback James

Oceniono na 5 z 5

As we are a small construction company

As we are a small construction company, it's all about speediness and getting things done! Zak totally understood this and within one week of 1st contact, we already had our 1st letter drafted and completed the tutorial with Grace.
Grace was very kind and patient and really made the process easy to understand.
I know that, if I have any questions or struggle with any part of the process, all I need to do is to contact Grace and she will get back to me the same day with all of the information and solutions that I may need.
Looking forward to working with this wonderful and unique company.

5 grudnia 2025
Opinia niezależna
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Odpowiedź od Serac Technologies

Glad to hear its going well, we'll pass on this feedback

Oceniono na 5 z 5

Maria from Seractech is forever helpful…

Maria from Seractech is forever helpful with any questions I may have when it comes to me trying to get the best out of this experience and always wants the best for myself and my company. Looking forward to working with Maria and Seractech in the future. Thanks

21 listopada 2025
Opinia niezależna
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Odpowiedź od Serac Technologies

Thanks very much for the feedback

Oceniono na 5 z 5

Selina from the team have taken care of…

Selina from the team have taken care of us and looked after us really well.

It takes some time to come through but once it drops it’s brilliant

17 listopada 2025
Opinia niezależna
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Odpowiedź od Serac Technologies

Thanks very much, we'll pass this onto Selina

Oceniono na 5 z 5

Well done Selina and Serac Tech

We have been working with Serac Tech and Selina since the commencement of our collaboration in September, and I am pleased to express that the level of support, cooperation, and responsiveness demonstrated by Selina has been exemplary.

It is rare that I find the time or inclination to provide favourable reviews, as my professional experience seldom warrants such recognition. However, in this instance, Selina and the Serac Tech team truly deserve commendation.

Their professionalism, efficiency, and commitment to delivering outstanding service have been consistently evident throughout our engagement.

Well done, Selina and the entire Serac Tech team — your efforts are sincerely appreciated.

11 listopada 2025
Opinia niezależna
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Odpowiedź od Serac Technologies

Thanks Frank, we will pass this on to Selina! Let us know if there's anything we can do to support

Oceniono na 1 z 5

Beware it’s a scam they take your money…

Beware it’s a scam they take your money and great sales pitch but never even called me after took my money and I chased them chased them and no one gets back to you

It’s all glossy sales pitch with no delivery of service so beware I have lost thousands and want to warn others

31 października 2025
Opinia niezależna
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Odpowiedź od Serac Technologies

Thanks for your feedback, we have looked into your account and can see that you only sent 397 letters (2% of your total approx. letters available over the 12 month period).

Whilst our Customer Success team are here to support the tool is designed to as a self-service platform which was demonstrated to you during your onboarding.

Please reach out to the team on support@seractech.co.uk or 0203 808 6992 should you wish to discuss further.

Oceniono na 1 z 5

Total waste of time and money didn’t…

Total waste of time and money didn’t deliver even 1 phone call or email, they promised so much and delivered a BIG FAT ZERO say well away from this company

1 stycznia 2025
Opinia niezależna
Logo Serac Technologies

Odpowiedź od Serac Technologies

Thanks for your feedback, we can see from your account that over the 12 month period you only sent 203 letters to project owners. This dramatically impacts your chances of generating relevant inbound enquiries.

If you wish to discuss please contact our Support team on support@seractech.co.uk or call 0203 808 6992

Oceniono na 1 z 5

Total waste of time

Total waste of time. Promises loads of leads but delivers nothing useful. Hard to cancel and full of hidden terms. Avoid if you value your time and money.

11 października 2025
Opinia niezależna
Logo Serac Technologies

Odpowiedź od Serac Technologies

Unfortunately despite our best efforts we are unable to locate an account under your name. Please contact support@seractech.co.uk with more details so we can advise.

Many thanks

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