Seafood By Sykes Recenzje 

50
Wynik TrustScore: 3.5 na 5

3,7

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Just to agree totally with recent 1 star review by Carole. Same sad experience. No response to contact emails. We supported them through Covid with our home orders but that seems to mean little to the... Zobacz więcej

Oceniono na 5 z 5

We've had several deliveries from Sykes, and can honestly say I've rarely been so impressed with every delivery. That's saying something, as my friends will all tell you that I'm generally a mi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We were given a gift voucher for a present so didn’t know what to expect as we hadn’t shopped with them before. The order process was easy, there was so much choice! We were kept informed of the deliv... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

After our order from Sykes was not delivered on time by the courier (they eventually had to throw it away), the response from Sykes was excellent. It was a shame that the shopping experience was rui... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Mrożonki
  2. Hurtownia owoców morza

Napisane przez firmę

Seafood by Sykes is a fish and seafood delivery service bringing restaurant quality food direct to your home.


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

50 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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3,7

Wszystkie recenzje

(50)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

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Oceniono na 1 z 5

What is happening with the company

What is happening with the company. ?

All products, “ Out of Stock “

No info of are if they are still in business..???!!!!!!
This has been going on for a while

Disappointing in the least.

I am a regular customer..

1 grudnia 2023
Opinia niezależna
Oceniono na 1 z 5

Dumped as well!

Just to agree totally with recent 1 star review by Carole. Same sad experience. No response to contact emails. We supported them through Covid with our home orders but that seems to mean little to them. Such a shame as fish was excellent.

30 listopada 2023
Opinia niezależna
Oceniono na 1 z 5

Dumped us, now they don't need us

I started using this company during the pandemic. They had previously supplied to restaurants, but decided to launch a big marketing drive to save themselves from going under during the pandemic, under the strapline "restaurant quality at home". I found their ad in a national newspaper and placed many, many orders, as we eat seafood daily (no meat). I was delighted, and they claimed to be delighted to have the life-saving support of domestic customers. Shallow, shallow, shallow. Post pandemic, their website has been effectively closed down with not a single item in stock for very well over a year now, alongside a headline claiming it is due to a move to new premises ( for well over a year?! Don't think so.). They have a new site, which bizarrely doesn't reveal the price or details of anything, just a pic, and apparently no way of actually ordering anything. It is cleared designed just for wholesale customers. I have emailed at least 3 times over the past year, including asking how I could place an order, and including an accusation that they have just dumped domestic customers who they claimed saved their life during the pandemic, and they were so grateful for at the time. They haven't even bothered to acknowledge or reply to any contact at all, which effectively proves their total arrogance and lack of interest in the domestic market now that they don't need them. Frankly, if they offered me free fish now, I'd offer a few artistic suggestions as to what they could do with it. Rude, arrogant and shallow.

27 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

We have ordered squid and prawnsfrom Sykes for a couple…

We have ordered from Sykes for a couple of years now! Everything we have had in the past has been outstanding! Prices are good...you get what you pay for. I'm not a huge fish lover and hate the thought of bones but I don't have to worry with any fish we have had. The seafood will send you back to the holidays you miss. I cannot fault anything! The deliveries with DPD are all you expect, you are told a time and it's there!
We will continue getting amazing products. We'll done!
Becky

11 marca 2023
Opinia niezależna
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Odpowiedź od Seafood By Sykes

Hi Becky - thank you so much for leaving us this wonderful 5* review. We are so glad you can rely on us to supply you with all your lovely fish and prawns to enjoy at home.

Thanks from the team @ Seafood by Sykes

Oceniono na 4 z 5

Ordered Lobster Thermidor for…

Ordered Lobster Thermidor for Valentine’s Day. Unfortunately it could not be delivered the day before or the day before that and 3 days before the planned eating date would have been too early so allowed it to defrost and had it the day after Valentines. I have to say the lobsters were a good size and very good value for money. Unfortunately there is some confusion between the item title and description on the website so I’m not sure whether they are Canadian or from Norfolk. The description also says they are dressed which they are not, although the instructions later go on to describe how to cut and prepare them. Overall the price makes up for these issues but they are still slightly annoying.

15 lutego 2023
Opinia niezależna
Logo Seafood By Sykes

Odpowiedź od Seafood By Sykes

Hi Mr Bushell, thanks for taking the time to leave us a review and share your thoughts.

We don't deliver on Sundays or Mondays as we're closed over the weekend so our team can enjoy some time off.

Seafood by Sykes is a fully frozen delivery service, so you can order as early in advance as you need and place the seafood in your freezer on arrival. This way you never miss a special occasion.

We upgraded all our customers to a pre-12pm DPD delivery on Tuesday free of charge to ensure Valentines orders would arrive as early in the day as possible with adequate time to defrost. I can see your order was delivered after midday so this is something we can raise with DPD.

Originally our Lobster Thermidor Kit contained dressed lobsters from Norfolk, however these went out of stock over Christmas and were replaced with whole cooked Canadian lobsters instead. A small part of the description was indeed incorrect but this has now been updated. If you're ever unsure about the exact contents of our bundles, you can click on the icon next to the product in the bundle list to see the included items. Alternatively, you can email us at chef@seafoodbysykes.com to get confirmation from a member of our team.

Thanks again, and we hope your next experience is worthy of 5-stars.

Oceniono na 5 z 5

Top quality for all things fishy and wonderful staff.

I have used seafood by Sykes for a little while now. I received my order today. Absolutely thrilled as always. So well packaged and presented. Re the price, you will not get this quality and freshness in supermarkets. I bought a frozen lobster from a mainstream supermarket, £11.99. There was nothing of it! The lobster i have just received twice the size if not more. The process of getting top quality fish and shellfish to the customers door can not be faulted with Sykes. Really friendly staff, easy to use website, cracking value. I will be using every month moving forward. (I might try new things!)

13 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent

Very very happy wirh our seafood and kippers great quality and price and excellent package and prompt delivery many thanks merry Christmas jane clarke

7 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

The Fishmonger That Comes To You

Fishmongers are becoming very thin on the ground and the supermarket offerings often lack excitement. The wide range offered by Sykes is by far the best I have been able to find on the internet, coupled with high quality, immaculate service and frequent really good deals. So it will continue to be my go-to online source for our fishy delights - speaking of which it seems that we are about to enjoy a very fishy Christmas.

22 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Giant prawns

Just received the giant prawns
Great delivery, arrived frozen, well packaged. Not eaten them yet s they are for a seafood platter on Boxing Day but if they taste as good as they look they'll be brilliant
Nice touch with some free Langoustines too

21 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Seafood by Sykes - Never Disappointing

Seafood by Sykes provide a charming and rapid telephone response when required. Experiencing shipping duress during this busy Christmas period, the management went above and beyond the call of duty, with thorough and considerate service, ensuring all would be well for our Christmas weekend. Bottom line, on point product quality, is another reason they have become our favourite, go to source.

20 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Brilliant as always - very happy with our order!

We chose to order from Sykes because in the past we have had really good experiences with them, and when sending their hampers as Christmas gifts, had very positive feedback from recipients. This year they lived up to our high expectations - the website was really easy to use and they delivered exactly when they said they would, with plenty of advance warning, so we could make sure we were in to unpack everything. All items were thoughtfully wrapped and carefully packed with insulation to protect the fish well in transit. We will definitely use Sykes again next year, and continue recommending them to friends and family too!

29 listopada 2022
Opinia niezależna
Logo Seafood By Sykes

Odpowiedź od Seafood By Sykes

Thank you so much for taking the time to leave such a fantastic review, Christopher. It's a pleasure to have you as one of our loyal customers, and we look forward to packing your orders in 2023.

From all the team at Seafood by Sykes

Oceniono na 5 z 5

New customer to this company

New customer to this company, have to say in 50 years in purchasing goods on the net. I have never enjoyed such help and service from any supplier. Followed by prompt delivery of the finest Fish products.

3 listopada 2022
Opinia niezależna
Logo Seafood By Sykes

Odpowiedź od Seafood By Sykes

Hi Colin, thank you for leaving us this fantastic review. Keep enjoying your kippers, and we look forward to your next order.

From all the team at Seafood by Sykes.

Oceniono na 5 z 5

Really excellent service

Really excellent service, very friendly. The seafood is always excellent, will certainly continue to order from them. Packaging is great too.

2 grudnia 2022
Opinia niezależna
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Odpowiedź od Seafood By Sykes

Thank you for your review! Hope to see you shop with us again soon.

Oceniono na 5 z 5

Lovely fresh produce

We were given a gift voucher for a present so didn’t know what to expect as we hadn’t shopped with them before. The order process was easy, there was so much choice! We were kept informed of the delivery date and everything arrived well packaged and frozen. The portions are generous and the quality of the fish is exceptional. So far we have had the sea bass, smoked mackerel and tuna. Still to enjoy in our freezer is smoked haddock, kippers, monk fish and lobster tails! No complaints at all, very tasty!

3 października 2022
Opinia niezależna
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Odpowiedź od Seafood By Sykes

Hi Christine, thank you for leaving us such a positive review. It's great to hear your first experience with us has been nothing but a positive one.

The quality of our seafood is of the greatest importance to us and makes our day when we receive such glowing reviews.

Oceniono na 5 z 5

Excellent quality food delivered on…

Excellent quality food delivered on requested day st time advised that morning.
Just perfect!

30 września 2022
Opinia niezależna
Logo Seafood By Sykes

Odpowiedź od Seafood By Sykes

Thank you for leaving us a 5* review, Sandra. We are glad to hear our delivery partners delivered your seafood efficiently and as expected.

We look forward to your next order.

Oceniono na 5 z 5

This was my 2nd order with SFbS

This was my 2nd order with SFbS. Heavy discount on offer so had to order. Just like the first time, courier arrived on time, products well packed and preserved. Happy customer.

10 września 2022
Opinia niezależna
Logo Seafood By Sykes

Odpowiedź od Seafood By Sykes

Thank you Mrs Bhattacharya for a great review. We are so pleased you have enjoyed your experience with us so far, it's lovely to hear. Be sure to keep your eyes peeled for more amazing discounts...

Oceniono na 4 z 5

The fish was excellent

The fish was excellent, but the delivery was a shambles !!

8 sierpnia 2022
Opinia niezależna
Logo Seafood By Sykes

Odpowiedź od Seafood By Sykes

Hi Veronica,

Thank you for taking the time to leave a review. We are pleased to hear that you enjoyed your seafood selection but very sorry that you didn't have a great experience with your delivery.

We always aim to provide the best delivery service to our customers and are disappointed to know that our courier service could not provide that for you, especially on your first order with us.

We understand that you had spoken to a member of our team after you experienced an issue with our courier service. We always aim to turn any negative experience around to make it a good one, and we hope that when we arranged to send out a brand new seafood delivery to arrive the next day, we made your experience better.

We hope to see you shop with us again soon.

Kind regards,
The Team @ Seafood by Sykes

Oceniono na 5 z 5

Great service and delivery and…

Great service and delivery and excellent food well packed. Definitely order again.

31 lipca 2022
Opinia niezależna
Logo Seafood By Sykes

Odpowiedź od Seafood By Sykes

Thank you so much for your kind review. We look forward to your next order!

Oceniono na 5 z 5

Excellent Company !

Excellent produce every time....and l have ordered from Sykes 5 or 6 times now and every time the fish comes packed very well in a box containing ThermoPack insulation with dry ice to keep the fish frozen til l can get it in my freezer.....and always beautiful fish ......On their website l like to keep up with their recipes that they put on there....l find this very helpful....
I highly recommend !

30 lipca 2022
Opinia niezależna
Logo Seafood By Sykes

Odpowiedź od Seafood By Sykes

Thank you for such an excellent review, Gill.

We take so much pride in our top-quality products, delivery and service, and it's so rewarding to hear such positive feedback.

We look forward to your next order.

Oceniono na 5 z 5

the third time I-have ordered…

This is the third time I-have ordered from Seafood By Skye’s. The seafood has always been excellent, also the service too. Would certainly recommend buying from them. Love their scallops and mussels.

15 lipca 2022
Opinia niezależna
Logo Seafood By Sykes

Odpowiedź od Seafood By Sykes

Hi Gaynor, thank you for your wonderful review and great feedback about our scallops and mussels. We are looking forward to your next order.

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