Disgusting organisation, before you sign with these cow boys, read the SMALL PRINT. Absolute rip offs and even after paying £2400 which they wouldn't cover, they said we couldn't cancel until next... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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My first call to buy dog pet insurance was with Daisy, she was extreemly helpful explained everything that I needed to know and I decided to go ahead with the purchase. My only observation which... Zobacz więcej
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In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out... Zobacz więcej
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I absolutely love Scratch and Patch to be honest. I never expected to make a claim for my pet, but something unexpected happened and that was beyond my control. Scratch and Patch turned out to be a... Zobacz więcej
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Informacje dotyczące firmy
O Scratch & Patch
Napisane przez firmę
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Dane kontaktowe
124 City Road, EC1V 2NX, London, Zjednoczone Królestwo
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Doskonała
2 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
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Odpowiedź od Scratch & Patch
Hi Dee,
Thank you for taking the time to leave us a review.
It’s great to hear that you found everything quick, simple and easy to set up. We work hard to keep our processes user-friendly, so it’s lovely to know making the right decision for your pet felt straightforward.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Excellent!
This was our first years insurance with Scratch & Patch, and unfortunately for our lovely Lottie, it was her last. I wouldn't normally leave a review for an insurance company, however there service and understanding at a low time for the family was incredible. The claim was sorted with very few queries. The settlement was swift. Overall excellent from S&P, will be utilising them once again in the future.
19 lutego 2026
Opinia niezależna
Odpowiedź od Scratch & Patch
Hi there,
Thank you so much for taking the time to leave such a heartfelt review, especially during what must be an incredibly difficult time for you and your family. We are truly sorry to hear about the loss of your lovely Lottie — our hearts go out to you all.
Whilst we’re saddened that your time with us was far shorter than it should have been, it means a great deal to know that our team were able to support you with care and understanding when you needed it most. We’re pleased we could handle the claim with minimal queries and a swift settlement, helping to ease some of the stress during such a heartbreaking period.
If you need anything further from us at all, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Helpful staff
Was checking how to set up a new policy and they were very helpful and polite.
19 lutego 2026
Odpowiedź od Scratch & Patch
Hi Sandi,
Welcome to the family, its great to have you onboard with us
💙🧡
Thank you for taking the time to leave us such a great review. It’s lovely to hear that our team were helpful and polite while guiding you through setting up a new policy. We always aim to provide that extra level of care and clarity so our customers can feel confident they’re choosing the right cover for their pet’s needs.
We hope you were able to get all the information you needed, but if anything else comes to mind, you can take a look at our FAQs on our easy-to-use website, or of course get in touch with us directly via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Odpowiedź od Scratch & Patch
Hi Michael,
Welcome to the family! 💙🧡
Thank you for taking the time to leave us a review. We’re really pleased to hear you found the quote process smooth, easy to use, and affordable. That’s exactly how getting cover for your pet should feel — simple and stress-free from the very start.
Providing affordable yet reliable pet insurance is something we genuinely take pride in. By leaving a review like this, you’re also helping other pet parents feel confident about taking that leap and joining our ever-growing pet family.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
New to Scratch & Patch very easy to set…
New to Scratch & Patch very easy to set up a new policy, and good value for our pets needs. I liked to 3 tiered options to choose from.
18 lutego 2026
Odpowiedź od Scratch & Patch
Hi Sarah,
Welcome to the family! Its great to have you with us. 💙🧡
Thank you for your review — we’re so pleased you found setting up your policy easy and good value for your pets’ needs. It’s great to hear the three-tiered options helped you choose the level of cover that suited you best.
You’re absolutely right — the proof is in the pudding when it comes to insurance. You don’t truly know how a product performs until you need it. That’s why we’re committed to delivering the 5★ service every pet parent deserves when they need us most. Our dedicated customer service and claims teams are always on hand to provide that peace of mind and support you every step of the way.
If you have any questions, you can take a look at our FAQs on the website, or of course get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Good value
It seems really good value. I'll not know unless I have to make a claim. But an easy decision to take and the documents were clear (but, of course, boring!)
18 lutego 2026
Odpowiedź od Scratch & Patch
Hi Tdsoldgit
Thank you for taking the time to leave us a review — we really appreciate it. Your feedback helps other pet owners feel confident in choosing us, so it genuinely makes a difference.
We’re glad you found the cover good value and straightforward to set up. And as for the “boring stuff”… you’re absolutely right 😄 policy documents aren’t the most exciting read! That said, they’re there to clearly explain what’s covered and how your policy works, so if you ever do need to claim, you know exactly where you stand. You’ll also find plenty of useful guidance in our FAQs on the website.
If you ever need anything clarified or want to speak to someone, you can contact us via https://scratchandpatch.co.uk/contact/
Thanks again for choosing Scratch & Patch — it’s great to have you on board.
Kind Regards,
Your Scratch & Patch Family 🐾
Quick and easy and better priced
18 lutego 2026
Odpowiedź od Scratch & Patch
Hi there,
Thank you for taking the time to leave us a review — we really appreciate it, its great to have you onboard with us.
We’re so pleased to hear you found the process quick and easy, and that our pricing stood out for you too. That’s exactly the experience we aim to deliver for every pet parent.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
The Scratch & Patch Family 🐾
Friendly and helpful call handler
17 lutego 2026
Odpowiedź od Scratch & Patch
Hi Kristy,
Thank you for taking the time to leave us a review — we really do appreciate it.
It’s great to hear that our team are continuing to provide the high level of service we pride ourselves on. Friendly and helpful support can make all the difference, and I’ll be sure to pass your lovely feedback on to the team leader so it can be shared with the call handler involved. 💙
If you ever need anything more, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Brilliant Package!
So easy to set up and now have complete peace of mind. My beloved is insured for £1000 more per year than previously at a third of the cost. I'm jubilant!
11 lutego 2026
Odpowiedź od Scratch & Patch
Hi Avou
Thank you so much for taking the time to leave us such a lovely review — it really does mean a lot. Hearing about your experience helps other pet parents feel confident that they can trust us to look after their furry family members too 💙
It’s fantastic to know you’ve been able to secure even more cover while saving money — that’s exactly how it should feel. We only want the very best when it comes to protecting our family members, especially when the unforeseen can catch us off guard. Having that extra peace of mind without paying over the odds for quality cover is a real win.
We’re so pleased you’ve joined us and it’s great to have you onboard!
If you ever need us at any point, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Speedy and smooth claim
We'd only been with Scratch & Patch a few weeks when our spaniel badly injured herself. S&P were great - paid all her treatment quickly and efficiently and were an absolute pleasure to deal with at a stressful time. Would definitely recommend.
23 stycznia 2026
Opinia niezależna
Odpowiedź od Scratch & Patch
Hi Tamsin,
We’re so sorry to hear your spaniel injured herself — especially so soon after joining us. That must have been incredibly stressful.
It’s lovely to hear that we were able to step in quickly, settle her treatment efficiently and make things that little bit easier for you during such a worrying time. Being there when it matters most is exactly why we do what we do.
Thank you as well for the recommendation — it genuinely means a lot. We hope your girl is well on the mend 💙
If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
The claim process was simple throughout…
The claim process was simple throughout and very quickly processed. Scratch & Patch liaised direct with my vet and the claim was settled within a week. Despite a voluntary excess amount being more than anticipated, the whole process was first class. Very pleased to have insured our pet with this company.
6 lutego 2026
Opinia niezależna
Odpowiedź od Scratch & Patch
Hi KGB Production
Thanks for sharing your experience with us. Feedback like yours really does help other pet owners feel confident about making the switch, knowing they’ll be looked after when it matters most.
We’re so pleased the claims process felt simple and was settled quickly, and that our team liaising directly with your vet made things easier for you.
Voluntary excess is something customers choose at the start of their policy to help tailor premiums, so we’re really pleased that, even so, the overall process still felt smooth and straightforward.
If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Seamless online claims process
Seamless online claims process, with regular clear communications from submission to result.
31 stycznia 2026
Opinia niezależna
Odpowiedź od Scratch & Patch
Hi Ben,
Thanks for sharing your experience. It’s brilliant to hear that you found the online claims process seamless and that communication was clear from start to finish.
We know making a claim can sometimes feel complicated and overwhelming, so it’s great to hear we were able to take some of that stress and worry away for you. That’s exactly what we’re here for.
If you ever need us again, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Easy to engage and staff were helpful…
Easy to engage and staff were helpful when called
7 lutego 2026
Odpowiedź od Scratch & Patch
Hi HA,
Thank you for taking the time to leave us a review — we really appreciate it. It’s great to hear you found us easy to engage with and that our team were helpful when you called.
We’re always looking at ways to improve, so if there’s ever anything you feel we could do differently to make your experience a full 5-star one, we’d genuinely love to hear from you. You can always drop us a message via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
I had to make a claim after my dog took…
I had to make a claim after my dog took very poorly and we couldn't find out why, she had to be sedated and had a ct scan and blood test and scratch and patch were quick to pay out and it was all straight forward, very good service.
16 lutego 2026
Opinia niezależna
Odpowiedź od Scratch & Patch
Hi Annette,
Thank you so much for taking the time to leave such a lovely review. It’s never a great time when we know our furry friends are feeling under the weather, especially when you don’t have clear answers straight away.
We’re really pleased we could make the claims process straightforward for you and settle everything quickly following the sedation, CT scan and blood tests. At such a worrying time, the last thing you need is added stress.
We hope your girl is on her way to a speedy recovery — they really can give us quite the scare! 💙
If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Found through money supermarket
Found through money supermarket
Very easy to sort out
15 lutego 2026
Odpowiedź od Scratch & Patch
Hi Sonny,
Welcome to the family!
Thank you so much for taking the time to leave us a review — we really do appreciate it. It’s great to have you onboard with us, and we’re so pleased you were able to utilise our prices through MoneySupermarket to get the best deal for your family member. Making it easy and straightforward is exactly how it should feel.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Excellent great price and get a lot…
Excellent great price and get a lot more for your money fircthree dogs brilliant
10 lutego 2026
Odpowiedź od Scratch & Patch
Hi Jane,
Thank you for taking the time to leave us a review — we really appreciate it.
It’s fantastic to hear you’re pleased with the price and the level of cover you’re getting for your three dogs — that’s exactly what we aim for, great value without compromising on what matters most. Brilliant to have you all with us!
If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Odpowiedź od Scratch & Patch
Hi there,
Thank you for taking the time to leave us a review — we really appreciate it.
We’re so pleased to hear you found our website easy to navigate and the information clear. We know how important it is to make things simple and straightforward, especially when choosing cover, so it’s great to know that came across.
If you ever need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Lovely helpful advice when i called
12 lutego 2026
Odpowiedź od Scratch & Patch
Hi Susan,
Thank you for taking the time to leave us such a positive review about your experience with our customer service team.
It’s great to hear they were helpful and informative when dealing with your enquiries. I’ll be sure to pass your lovely comments on to them, as they really do appreciate hearing when they’ve helped make someone’s day that little bit less stressful, especially when it comes to making the right decision.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Odpowiedź od Scratch & Patch
Hi Ian,
Thanks for leaving us a review.
Really pleased to hear you found the terms and details simple and easy to understand — that’s important when you’re setting up cover and just want things to be clear from the start.
If you ever have any questions about your policy, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Very smooth claim
Very smooth claim, dealt with very quickly, no issues would definitely recommend
16 stycznia 2026
Opinia niezależna
Odpowiedź od Scratch & Patch
Hi Ann,
Thanks for taking the time to leave us a review.
I’m really pleased to hear your claim was dealt with quickly and that everything went smoothly. That’s always reassuring to hear, especially when you just want things sorted without any back and forth.
And thank you for saying you’d recommend us — that genuinely makes a difference.
If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
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