Difficult customer service experience
Tried to buy some EA7 sneakers from Scotts through their website and even though I eventually got the sneakers I wanted, it was not easy.
Firstly, I placed the order and all was good, or so I thought. The day after, I received an email that my order had been cancelled and the email gave me two possible reasons, either unavailable funds (not possible) or incorrect billing address (also wrong).
So I sent an email asking for clarification as there was clearly nothing wrong with my funds or the billing address.
To this day, still no response to that email or an explanation for the cancellation.
I waited a few days and placed the order again on the
same shoes but to my surprise, the order was successful this time.
So, they definitely need to improve their systems and customer service.






