I’ll say this plainly, their materials are beautiful. But I didn’t understand that at the beginning. When I first started, I genuinely thought something was wrong. I couldn’t... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
order was placed and paid on 09.september.2022 but not delivered as of 28.november.2022,,tried emails and online chat but no help so far ...no published phone number to call . i started to wonder if... Zobacz więcej
Reakcja na opinię
Made an order 17/9/23 never recieved my purchase, sent lots of emails finally got through to elliot which promised me he was sending out another batch by Friday again i havent recieved any items. Have... Zobacz więcej
Scent Scientists are just the best supplier for high quality perfume ingredients. I’ve been making fragrances for years and happened upon this company by accident. What a happy accident that was !... Zobacz więcej
Dane kontaktowe
Bartle House Oxford Court , M2 3WQ, Manchester, Zjednoczone Królestwo
- info@scentscientists.com
- scentscientists.com
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Suddenly I could smell.....
I’ll say this plainly, their materials are beautiful.
But I didn’t understand that at the beginning.
When I first started, I genuinely thought something was wrong. I couldn’t smell much, and like some of the reviews here, I assumed the materials were weak… even rubbish. I actually threw them in the bin and left them there for about a week.
That’s how wrong I was.
Later, I was listening to Sam Macer speak about how long it took him to even smell something like Hedione properly, and that hit me. So I went back, took those same materials out of the trash, and gave them another chance.
This time, everything opened up.
Suddenly I could smell, not just smell, but understand. The subtlety, the control, the precision. These are not loud, aggressive materials. They are refined, balanced, and extremely well made.
Now, with more experience, I can say with confidence:
Scentscientists has some of the best quality materials I’ve worked with.
So when I see people saying “I can’t smell anything,” I don’t take it seriously, because I was that person. It’s not the materials. It’s the nose.
Final thought
These are not beginner “wow” materials.
These are real perfumery materials, the kind that reveal themselves once you level up.
And when they do… you realize how good they actually are. THANK YOU SCENTSCIENTIST FOR STARTING ME ON THIS JOURNEY.......
Terrible customer service
The worst customer service I’ve ever experienced.
Ive had a few oils from scentscientist…
Ive had a few oils from scentscientist and have been so impressed, I have recently ordered some in the spray version and the staff were brilliant guiding me through how to order, if you love niche perfume you will not be disappointed, and you can try the oils before you order the sprays.
to be continued
i will continue to follow products that you will release, i am interested 😀
Had an issue but was fixed.
Updated Review:
Initially had an issue with the communication. Since then Elliot has reached out and provided a very sincere apology, which I am satisfied with.
Definitely planning to use the shop again.
My first order was simply the best.
My first order was simply the best. Ordered on Monday afternoon, and received on Wednesday morning. Well packed, so nothing to complain about.
Testing my first molecule perfume.
Fingers crossed. Thanks!
Amazing quality
Had an issue..... but resolved. Thank you Rachel for your response. Look forward to the fragrances.
Raja
Recieved the goods and all i can say is WOW. Amazing quality.
Worth the wait.
Real Company, Horrible Communication
The company is real so it's not a scam. The thing is communication, and error. Rather it's with the product or with shipping they run across errors a lot it seems. The kicker is the communication. You basically have to stalk and harass to get a response. It seems as if they are just way understaffed. As if there's only one person handling thousands of orders and thousands of emails. I am sure they are aware of this issue so I have no idea why it hasn't been corrected by now. Nobody should wait over a month for something, while stalking a company for tracking info.
Just wanted to thank Elliot for getting…
Just wanted to thank Elliot for getting in touch with me and explaining what happened. Amending my initial rating and giving 5 🌟. Also want to thank Elliot for the extra items he sent me at no extra cost. Greatly appreciated. Many thanks to you Elliot.
Definitely highly recommended
I've be reading the reviews here and I'm surprised there is negative comments. I found this site by accident and ordered one of there products and to be honest it's the best I've ever tried. Will definitely be ordering from them again .
Review Updated
Terrible customer service, won’t reply to any emails and very limited information sent over when the order was placed, have no idea if my order will ever arrive based on other reviews
Update -
After messaging on the shopify app Elliot got back to me straight away, circumstances out of their control meant the order couldn’t be shipped until today so will be arriving tomorrow, looking forward to sampling their products and if all is good using them in the long run
Good customer service
Look I’ll be honest,
The delivery was a little late and I didn’t like the fragrance. However the customer service is very good. Elliot reached out to me and solved the issue and I was eventually left happy.
Many thanks
I placed an order on July 18th and made…Rachel reached out to me and said there was a delay in shipping due to a small problem. She was very kind and sent me a gift as well, thank you.
I placed an order on July 18th and made the payment, but my orders were not sent. I sent an e-mail and a message from the website, but there was no response.
I am really happy with my purchase
I am really happy with my purchase. I will definitely come back for more of INSPIRED BY series. Bottle is cute(I don't feel ashamed of having a copy,because the bottle look very elegant and niche style) and paper packaging is bonus. No plastic! Quick delivery. Fragrance itself is beautiful and no alcohol smell. I don't know how accurate it is but I will definitely try to get my nose on the OG to compare. I know that OG Hermes is edt and doesn't last that long that is why I wouldn't pay full price for it. I really want to try more from this company. Thanks a lot for affordable option that doesn't look and smell tacky:)
Great customer service.
There was initially a glitch with my order but it was dealt with magnanimously and generously so although I cannot comment on the perfume which has yet to arrive their customer service is exemplary.
Really impressed
Really impressed. The package was dispatched really quickly, I received it within a couple of days and it was nicely wrapped. Definitely use again.

Odpowiedź od Scentscientists
Have done a order today
Perfume was really nice , thanks elliot
Plus i dont know what those small little gifts are but thanks anyway.😍🍃
So pleased
Order arrived very quickly, I ordered the Inspired By perfume (White Jasmin and Mint) which has been discontinued from JM and it is beautiful. Do not hesitate to buy this you won’t be dissapointed x

Odpowiedź od Scentscientists
Great selection of products
Great selection of products in comfortable ammounts for experimentation. They offer worldwide shipping. Legit.

Odpowiedź od Scentscientists
I am so happy with everything I have…
I am so happy with everything I have purchased form this company, my orders have never been delayed and I remember I’ve contacted them once to add something to an existing order and they got back to me the next day. I know it usually take months for some perfume ingredients to arrive when ordering from other places, that’s just how it is, as it is such a niche market and the demand is rising. I’m very happy that this company exists to be honest and you can get things so fast. I also want to add that everything I have from them is a really good quality, so just want to say a massive thank you and I really recommend them!

Odpowiedź od Scentscientists
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







