Thank you so much. I don’t know what happen with my original order but tracking had stopped updating For almost two weeks. Making it seem as if my package was lost. No fault of Scent Decant. Oddly it... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered a few samples and a travel size scent . Wanna say that all the scents performed well , also would like to add that I did expedite shipping and I’m literally across the country from their hea... Zobacz więcej
My first time ordering samples from Scent Decant (SD). Unfortunately the sample I was most looking forward arrived shattered. An issue with handling. I contacted SD immediately explaining the issue an... Zobacz więcej
Fast shipping and mindfully packaged. I ordered a sample of Hermes Un Jardin Sur Le Nil. I’m a big fan of Egyptian-inspired fragrances, and this one might be my new favorite. It’s a clean yet woody un... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
SCENT DECANT is an affordable and fun way to sample high-end new designer fragrances. Once you find your favorites, you can then purchase them in larger sizes. Sample vials start at just $0.99 and we carry perfume and cologne samples in over 1000 fragrances.
Dane kontaktowe
17281 Eastman, 92614, Irvine, Stany Zjednoczone
- help@scentdecant.com
- scentdecant.com
Odpowiada na 7% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I’ve been a regular customer because…
I’ve been a regular customer because you can get high end fragrances at lower quantities. Customer service is also top notch.
Something Has Changed
I placed two different orders for samples of a perfume that I last purchased from Scent Decant a year ago. My recent samples smell nothing like they did a year ago of the same perfume. I don’t know what the problem is, but there is little fragrance and I did get a rather mild allergic reaction to it. I do believe the recent samples are not the same perfume that I purchased in April of ‘24. Something has changed since then. I have been a customer of Scent Decant for a couple years, as I recall, but no more. It’s sad because I’ve always been happy with their service and that perfume. I will find another company. The only good thing with these orders is that delivery was fast. That’s it. I am definitely not happy that I’m out money that I could have spent elsewhere. Good-bye, Scent Decant.
Accidentally had my original order…
Accidentally had my original order shipped to my old address, they sent me another free of charge!
My perfume vial was broken.
My perfume vial was broken upon arrival. I contacted them and was told to send pics. I sent 2, and was then told I will receive my replacement in 3 days; no cost to me!! YAY!! Thank you. Definitely will continue to do business with them.
great perfumes and customer service
When my package got lost in the mail, customer service was responsive, attentive, and friendly. They attempted to get my original order to me and when they couldn't, sent me a new one. The whole process only took about a week :)
I recommend this company because I’ve…
I recommend this company because I’ve only had a positive experience with them samples are labeled nicely and no issues with delivery unlike other companies
Expensive Scents on a Budget
I love that they provide a way to wear expensive decadent scents on a budget. And they are quick to make changes if you make a mistake on an order; ie I put the wrong address on my order, and they reshipped to the correct address, no charge, after it already went out. Their customer service email always responds within a day at most and very friendly.
I LOVE getting my fragrances from Scent…
I LOVE getting my fragrances from Scent Decant! I’ve tried a few designer brands from here and with success, have discovered my signature perfume! I have been most happy with their great customer service! The products are in good condition and Scent Decant gets it right every time! I have been telling all my friends and family about this company and I will definitely continue to purchase fragrances from them! I especially like that I save money by trying affordable sample sized perfumes and have the option to buy full size if I choose! I like that it affords me the ability to try multiple different fragrances at a time and their website is easy to navigate! What a smart brand!
I’ve been looking for my favorite…
I’ve been looking for my favorite discontinued Burberry perfume and a friend recommended Scent Decant. I found and ordered the scent and was surprised how quickly it arrived. I'm thrilled with my purchase and even more happy with the customer service — friendly, responsive, and a pleasure to deal with.
My first purchase with Scentdecant
I Mae my first purchase with Scentdecant. When my package arrived, I noticed that the items had leaked out onto the invoice, upon reaching out to the company and advising what had occurred sending pictures. They were quick to respond to my inquiry and concern. I’ve been received a notification that they were replacing my items that were damaged in transit. I appreciate the customer service going above and beyond to replace the items I am still awaiting the new delivery, but I was excited to see that the customer service immediately tried to rectify the issue.
Very Satisfied
I love the concept of this company. It’s a total game changer. Customer service is very helpful as well. I will definitely be a returning customer!
Excellent company!!!!
Extremely helpful customer service, very quick response time and excellent quality items in all of the sizes that we've purchased in the past year! We've easily ordered more than a dozen fragrances! We love this company!!
I ordered a few scents from here for…
I ordered a few scents from here for myself and my fiance, our packages sadly went missing and they were quick with not only responses but with sending new product to us. Great customer service and prices as well.
Incredible customer service!
Incredible customer service!! I had a couple samples leak in transit. Customer service was quick to respond and eager to find a solution. Very happy with my samples and with how I’ve been treated. Great customer service is hard to come by, so when I find it, I’m a loyal customer. 10/10 recommend this company and will continue to order from them.
Great customer service
Package arrived late but not to the fault of the company. Two decants were shattered and the bottles smelled of a mix between Amour Amour and BSpears Circus. Took a picture, emailed the company, I had immediate feedback and confirmation of shipment for replacements at no charge. Great company and very satisfied with quality of intact samples
Great customer service
Great customer service. I've ordered many times and have been very satisfied. They corrected a mistake in an order with no problem.
I Love Scent Decant.
I have Ordered several beautiful Fragrances from Scent Decant and I have been extremely pleased with them. The Shipping is fast and the Customer Service is Amazing. I have only had one issue since Ordering with them. They resolved it immediately, to my satisfaction and very quickly! I will always be a Customer and if you’re looking to try a Scent before paying the full/high price for it, I Highly recommend Scent Decant. You can’t go wrong!
Try Before You Buy Fragrances
Love the idea of being able to try out scents before investing in even a small bottle of a luxury fragrance. My order shipped and arrived promptly, and when I had an issue with the nozzle on one of the spray bottles their customer service was AMAZING and immediately shipped me a replacement. Would 100% recommend to others.
The scents smell fantastic and the…
The scents smell fantastic and the customer service is amazing. I had a small problem with my order and they were so helpful and fixed it immediately! Will definitely be ordering from them again.
I absolutely love scent decant
I absolutely love scent decant. My order got lost in transit. I thought that I was never going to receive my package. I contacted them and within 3 messages they sent my order all over again
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