SBS Audio Visual Recenzje 

Took 3 months total to receive items ordered. SBS were having trouble sourcing one item on my order but instead of contacting me and letting me know of this problem, they just let my order sit there.

I only found out about this delay by way of contacting them myself a month later, after seeing there was no update to my order. I think the correct thing to do in this situation is to contact the client, let them know of the problem and offer to send the items that they have in stock currently rather than put the whole order on hold because of one item.

Eventually after 2 months of waiting they said that they would not be able to source the item and asked me would I like to continue with my order minus the problematic item, to which I agreed.

I was then notified two days later that my original payment had expired due to the long wait and I would have to send the payment again, this should have been explained to me on the day I agreed to continue with my order not two days later causing me further delay.

So I think this is it, my order will finally be on it's way after two and a half months of waiting... I'm afraid the saga doesn't end here.

Another three weeks goes by and I get a message to say my order has been canceled, no explanation, just that it is canceled. Once again I have to contact SBS to ask what is happening, I am only then informed that this was an error in the warehouse.

Finally on the 9th of April I get a message to say my order has shipped, bear in mind that I placed my order on the 11th January! You can take a week off that length of time due to my message response time but that is still a ridiculous amount of time to process an order.

Personally I don't think that this is an acceptable level of professional in this day and age and I received no compensation or gesture of goodwill for such an extended wait. For the reasons mentioned above, unfortunately I cannot recommend the use of this company's services to others.

Excellent shop, quick shipping, quality of items flawless.

Great communication before purchase to answer a query. Then fast next-day delivery as promised. Quality bit of kit, easy to fit and works well.

Will definitely be back in the future.

Super, attenzione al cliente e ti inviano info sullo stato di spedizione, ottimo!

I bought parts for my xone 4D and I'm very happy with the customer service, they help me to receive my parts in mexico.

Gracias, thanks!!

I was looking for parts for my A&H xone s2 mixer... they had them in stock... payment was easy....

Got emails when order was take n and shipped..

I am located in the USA... no problems ordering internationally..

Very happy with there service

Knowledgeable, competent staff and quick to delivery to Louisiana, USA. Thanks, guys. -Bryan

Very pleased with a fast and professional service.

Excellent, cheap and fast delivery.

Item (new clip for my record players tonearm) was cheapest online (actually lower than goijg direct to the manufacturer and was a genuine part). Was as described and just what i needed

Came well packaged (a tad overkill with the bubble wrap) and promptly.

You guys rock :)

Bon matériel, correspond à la description dommage pour le temps du transport trop long

I have been waiting for a motnh, still no news.

Although there was a delay in receiving my order, i do realise that due to the Pandemic there is going to be problems. You kept me up to date with what was happening and i do appreciate that.
I will be buying from you in the future as and when i need something and provided you are selling the item.
Thank you

Avete affidato la mia spedizione a royalmail e ancora non ho ricevuto nulla, pessimo servizio