Sargasso & Grey Recenzje 

172
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I wanted to get a nice shoe that I could wear from midday into the late evening for my daughter’s wedding. I chose the Verity extra wide in navy, size 40. These were the first shoes I purchased from S... Zobacz więcej

Oceniono na 5 z 5

As always an efficient and reliable service. The sandals ordered were really lovely but unfortunately didn't quite fit around the toe area. Thought I would try wide fit and have ordered extra wide i... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My mum bought her shoes for a wedding from Sargasso & Grey, and the customer service was exceptional. She's not the most technical, so online shopping can be challenging, but the team went above and b... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Lovely sandals, super soft but I wouldn't describe them as extra wide fitting. Wide at best and that's down to the lace up gladiator design. Comfortable. Arrived quickly and beautifully packaged as a... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sprzedaż internetowa
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  3. Sklep z butami

Napisane przez firmę

Sargasso & Grey is a British company that creates stylish shoes for women who have wide feet, or who need a wider shoe fit. We believe every woman shoe be able to put on an elegant pair of shoes and experience that Cinderella moment where the shoe is a perfect fit! All of our shoes are made with a wider toe box giving feet a little extra breathing space and toes have a little extra wriggle room.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

172 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(172)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 63

Napisz recenzję
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Oceniono na 2 z 5

The trainers are beautiful but ...

The trainers are beautiful but they are NOT wide fitting. I could tell as soon as I took them from the box that they would squeeze my feet - long and narrow. I am SO disappointed as I had hunted high and low for cool, wide fitting trainers 😔. Sargasso and Grey - there is a gap in the market - will you fill it?

17 kwietnia 2024
Opinia niezależna
Logo Sargasso & Grey

Odpowiedź od Sargasso & Grey

We are so sorry you found the trainers too narrow. Happy customers are HUGELY important to us so we are sorry you are disappointed. We do advise a snug fit with this particular style as we know the leather is super soft and stretches with wear. We also appreciate they don't look very wide but we do deliberately design our shoes this way as much as possible, using lasts that have a little extra depth, as well as width.
This is a new style in our collection and whilst not our widest, the low level of returns, so far, has been a good sign for us. However, we continue to monitor feedback, which we do appreciate, and if we find we need to adapt the design further to give more width, we will certainly do that.😁

Oceniono na 4 z 5

The fit is excellent and I want to…

The fit is excellent and I want to exchange what I chose
UNFORTUNATELY I CAN NOT FIND ANYWHERE A SKU # STARTING WITH SW WITH US YES HOWEVER REFUSED BY YOUR SITE THIS IS MOST ENNOYING

4 marca 2024
Opinia niezależna
Logo Sargasso & Grey

Odpowiedź od Sargasso & Grey

Dear Mireille,
We are so sorry you have struggled to exchange your order. We have a new returns portal which we hope will make it easier for customers to choose and secure their exchange product when they start the return, rather than wait until the shoes arrive back to us and risk the size going out of stock. We are working through any teething issues. Offering our customers a seamless and positive experience with us is hugely important, so it is frustrating when this doesn't happen. I know you reached out to us yesterday and we responded to that email to assist you so hopefully you did receive it but if not, please email us again at support@sargassoandgrey.com with your phone number and we will call you to sort out your return. Thank you for your feedback. It is really helpful and apologies again.

Oceniono na 5 z 5

Liv Ali e Love the “Krista” shoes I…

Liv Ali e Love the “Krista” shoes I bought. I have bunions and arthritis in both feet and need a wide shoe. I bought theses for my Daughters wedding and hope to wear to multiple events. It is so hard to find dress shoes that are comfortable and stylish! Thank you so much! Well worth the price.
Susan Schmitt I-Phone

26 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

short very wide feet

I have short very wide feet. I have wasted so much money trying to find shoes that fit. finally! Success! My first pair but not my last.

5 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Stunning luxurious and comfortable

This is the only company that treats customers with wide feat with utmost care and love. All the others I have across produce really ugly atrocious, cheap unattractive designs..
But Sargasso &Grey really took the effort to design beautiful and comfortable shoes that look amazing and expensive even on my wide feet. I wish there were even more designs made I would only be buying shoes from Sargasso. 🙂 highly recommend!

7 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Exceptional Service

I am due to go on holiday this Monday - 27 March - and had ordered my shoes too late to arrive in time. However, the Customer Services team arranged for a special Saturday delivery - and without demanding payment upfront. They were extremely helpful - and I love my new shoes! Thank you, Sargasso and Grey!

25 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Great shoes, amazing customer service

I got my wedding shoes from Sargasso & Grey, and I'm so happy with my whole experience. The delivery was quick, and the shoes fit so well. I have really wide feet and now realise that I could've saved myself quite a bit of pain if I'd gotten shoes from here earlier. The shoes lasted the whole wedding day, from noon until midnight, before I had to switch to sneakers. Super comfy! There were some issues with the return of a pair I decided against because of Royal Mail, but Sargasso & Grey were really sweet and nice about it, and made sure it all worked out anyways.

11 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

The pair that got away !!

The after sales service is fantastic.
To cut a very long story short , i accidentally returned my shoes to a new look warehouse by having alot of parcels to return , a disgruntled post mistress and my QRG codes got in a muddle and alas between new look and the royal mail i was bereft of my shoes.
Sargasso and Grey although it was entirely my fault have followed and pursued my story to its end and a brand new pair are on the way to me.
Katie has been absolutely amazing and offered support all the way along.
I cant wait to receive my package.
Dont hesitate if you are thinking of ordering .

12 lipca 2022
Opinia niezależna
Oceniono na 5 z 5

Perfect Fitting Shoes

The shoes that I've purchased have got to be the most comfortable shoes I've ever worn. Bought a matching bag which is the perfect match. There is a sizing guide on their site if you're not sure about the width of the shoes. Once ordered the items were packaged beautifully and sent really quickly. I would definitely recommend using Sargasso & Grey.

6 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Fantastic experience

Great company with great customer service and great shoes. I was kept informed about what was going on with my preorder, delivery and returns are very fast, no issues whatsoever. The shoes are extremely comfy and elegant, and I will be ordering from them all the time.

28 listopada 2021
Opinia niezależna
Oceniono na 5 z 5

Love my shoes

East to use website, prompt delivery. Beautiful shoes but, more importantly, fantastic fit. I have dreadful feet and to get a smart pair of shoes that are also comfortable is unbelievable,!

20 września 2021
Opinia niezależna
Oceniono na 5 z 5

Shoes

I've just received a pair of shoes from this company and they are absolutely gorgeous. They are for my son's wedding so I will be on my feet a lot and they are so comfy. The quality is fantastic and they arrived on the stated day. Well pleased, thank you

27 sierpnia 2021
Opinia niezależna
Oceniono na 5 z 5

Great shoes, great company to deal with!

Just received my fabulous shoes having ordered too large a size initially. The returns process was simple and straightforward as was the free exchange - yes, I didn't even have to pay postage for the correct size to be sent to me even though it was my fault. I was kept updated throughout. Nothing is too much trouble for this company and, by the way, the shoes are fabulous - soooo comfortable. Excellent service - thank you!

17 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

Perfect

Perfect. I have not been able to buy pretty shoes for probably 30 years - but due to get married next year. And then I found Sargasso and Grey online and saw their beautiful shoes. Ordered Iris kitten heel in pink shoes. Didn't believe they would fit until they arrived today. I too have (inherited) buniony EEEE feet. I tried them on, and cried. Thank you.

1 czerwca 2018
Opinia niezależna
Oceniono na 5 z 5

Beautiful shoes

Have just received my beautiful Iris pink kitten heels, they are beautiful, like a lot of other people I have problem feet and a bunion and have found it impossible to buy nice shoes but you have solved all that. Thank you so much. Also the service from Katie was second to none. I will be back to buy more shoes very soon.

3 lipca 2017
Opinia niezależna
Oceniono na 5 z 5

sargassoshoes jsut wonderful

I absolutely love the shoes that I bought from Sargassoshoes they are simply beautiful well made and the fact that they come in wide fitting is simply brilliant. Over the years I have found there is limited choice when I want to buy wide fitting shoes and up to now I have never been able to find any beautiful shoes. That has now changed I will be buying more shoes in the future. The customer service is also brilliant which is an added bonus

13 lutego 2017
Opinia niezależna
Oceniono na 5 z 5

Superb in every way!

Having problem feet for some years I had practically given up on ever again finding any dressy and pretty shoes that would fit me without pain and torture! S & G were so helpful with their advice and recommendations - and found me the perfect fitting AVA shoe which is just beautiful - life has begun again! I wore them over Christmas and felt so good. The packing of the shoes is delightful (a box tied with ribbon and a shoe bag inside - luxury!) and made receiving them so special. They provide such a personal and friendly service and nothing is too much trouble. The quality of the shoes far exceeds the price and I am totally over the moon with them. I want to be one of the first in the queue for the new colours in this style! Thank you Sargasso and Gray!

11 stycznia 2017
Opinia niezależna
Oceniono na 5 z 5

Top Class

Superb company with great focus on customer service and absolutely wonderful shoes! I would highly recommend to anyone!

11 stycznia 2017
Opinia niezależna

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