Sargasso & Grey Recenzje 

172
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I wanted to get a nice shoe that I could wear from midday into the late evening for my daughter’s wedding. I chose the Verity extra wide in navy, size 40. These were the first shoes I purchased from S... Zobacz więcej

Oceniono na 5 z 5

As always an efficient and reliable service. The sandals ordered were really lovely but unfortunately didn't quite fit around the toe area. Thought I would try wide fit and have ordered extra wide i... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My mum bought her shoes for a wedding from Sargasso & Grey, and the customer service was exceptional. She's not the most technical, so online shopping can be challenging, but the team went above and b... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Lovely sandals, super soft but I wouldn't describe them as extra wide fitting. Wide at best and that's down to the lace up gladiator design. Comfortable. Arrived quickly and beautifully packaged as a... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sprzedaż internetowa
  2. Sklep z dodatkami
  3. Sklep z butami

Napisane przez firmę

Sargasso & Grey is a British company that creates stylish shoes for women who have wide feet, or who need a wider shoe fit. We believe every woman shoe be able to put on an elegant pair of shoes and experience that Cinderella moment where the shoe is a perfect fit! All of our shoes are made with a wider toe box giving feet a little extra breathing space and toes have a little extra wriggle room.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

172 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(172)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 63

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Absolutely fabulous boots

Absolutely fabulous boots. Lovely soft leather. Exactly what I was looking for and I couldn’t be more delighted. Fantastic delivery and fantastic company

17 października 2025
Opinia niezależna
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Odpowiedź od Sargasso & Grey

Thank you for taking the time to leave such a glowing review, Jan. It makes our day to learn how happy you are with your new boots!

Oceniono na 4 z 5

Lovely well made shoes and style but unfortunately not for my feet

The shoes were of good quality and were packed well, I was excited to try your shoes but unfortunately they were not suitable for me, the shoes pressed on my bunions so I returned for a refund.

10 października 2025
Opinia niezależna
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Odpowiedź od Sargasso & Grey

We are sorry the shoes were not suitable on this occasion, Doris. We hope you will come back and visit us again and perhaps try a different style.

Oceniono na 5 z 5

At last a comfortable pair of shoes the…

At last a comfortable pair of shoes the first time I put them on. So pleased

11 października 2025
Opinia niezależna
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Odpowiedź od Sargasso & Grey

Thank you for the lovely review, Jan. We are really pleased you are happy with the shoes!

Oceniono na 5 z 5

On my second pair of Eve heels

On my second pair of Eve heels - a bit pricey but so very comfortable and simply stylish. Had almost given up on heels before I found S&G, now I’m rebuilding the shoe collection!!

20 września 2025
Opinia niezależna
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Odpowiedź od Sargasso & Grey

What a lovely review! We are really happy you have found our brand, and our heels work for you! Thank you for choosing Sargasso & Grey x

Oceniono na 3 z 5

Total disappointment

The wide fit black chunky loafers I received today were a real disappointment for the £189 price tag. They are definitely NOT an EEE fitting and were a very small size 5. Also I noticed a small spot where the sole was coming away from the shoe which is totally unacceptable at this price point. I have returned them as they definitely didn’t shout quality and comfort for me. I am so disappointed and expected to be overjoyed from the reviews I read. Guess you don’t always get what you pay for. I have purchased a similar pair from Dune for half the price so I will see how that works out.

27 września 2025
Opinia niezależna
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Odpowiedź od Sargasso & Grey

Dear Caroline,

We are sorry you were disappointed with the chunky loafers you recently ordered. We take quality seriously, so we are grateful you have brought this issue to our attention. We will remove this pair from stock and will speak with our factory to address any QC issues.

These loafers are designed for wide feet (and can accommodate up to an EEE foot). The fit can initially feel a bit snug as this style has a high top that narrows in the middle to keep your foot secure. We're launching a new loafer designed with a shorter top for a more comfortable fit on extra-wide feet! They should be available in the next 6 weeks.

Oceniono na 5 z 5

Great experience

I had to exchange my shoes and customer service was stellar. My new shoes arrived and although the box was totally destroyed and held together with packing tape, the shoes were fine. As beautiful as the photos and seem to fit well. Cant wait to wear them.

13 września 2025
Opinia niezależna
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Odpowiedź od Sargasso & Grey

We are so sorry that the parcel box was destroyed when it arrived. Goodness only knows what happened to it. We are relieved to learn the shoes were fine and delighted to read you are happy with them! Thank you for taking the time to write this lovely review!

Oceniono na 5 z 5

If I could give a 10 star review

If I could give a 10 star review, I would!
Shipping time is amazing! This is my first time ordering from this company so I wasn’t sure of the sizes, I had to make a few returns, the return process was extremely easy, and my refund was taken care of in a timely manner. I emailed customer service and they answered right away, very friendly, polite, and professional. Now the shoes…. Wow wow wow. The shoes are beautiful, so well made and the x wide width is the real deal!!! The shoes are actually made for wide feet and so comfortable. I only wanted one pair of shoes and I ended up keeping all four pairs!!!! I couldn’t be happier that I found this company. I’m definitely a new customer for life.

16 września 2025
Opinia niezależna
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Odpowiedź od Sargasso & Grey

What a lovely review for us to read! Thank you so much for taking the time to write it, and thank you for choosing Sargasso & Grey. We look forward to welcoming you back in the future! 🥰

Oceniono na 5 z 5

Cannot fault the ordering

Cannot fault the ordering, delivery and return process. The quality of the trainers was 1st class, unfortunately they were just too wide.

13 września 2025
Opinia niezależna
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Odpowiedź od Sargasso & Grey

We are sorry the trainers were a bit too wide. We are pleased, however, that you found our delivery and returns process easy. Thank you for taking the time to leave this review. 😊

Oceniono na 4 z 5

Great company to deal.

I ordered the wrong size and sent them back in exchange for a smaller size. It was easy to return them and I’m keeping my fingers crossed that the replacement shoes will fit as they were lovely shoes and apart from being too big they felt very comfortable.

12 września 2025
Opinia niezależna
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Odpowiedź od Sargasso & Grey

Thank you for taking the time to leave a review, Peggy. We hope the replacement pair fit well 🤞🏻

Oceniono na 5 z 5

Happy customer

I’m a regular customer and bought the Tandy shoes for my Mother of the bride outfit. The suede is beautifully soft, the shoes are well made and very comfortable. I would get another pair in Cornflower blue if they were available.
Thank you S&G. Keep the wide fit shoes coming in modern styles. I love them.

6 września 2025
Opinia niezależna
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Odpowiedź od Sargasso & Grey

We are delighted you are so happy with your shoes! We have lots of lovely new styles arriving soon! Thank you for choosing Sargasso & Grey x

Oceniono na 5 z 5

Absolutely thrilled with the shoes

Absolutely thrilled with the shoes. Stylish and comfortable. Will be wearing them for my son’s wedding in April.

3 września 2025
Opinia niezależna
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Odpowiedź od Sargasso & Grey

Have a wonderful wedding, Milly! Thank you for choosing Sargasso & Grey.

Oceniono na 5 z 5

Very happy with overall experience…

Very happy with overall experience buying my first pair of shoes from Sargasso and Gray.

3 września 2025
Opinia niezależna
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Odpowiedź od Sargasso & Grey

So pleased to read this, Maria. Thank you for trying our brand. We are glad it was a positive experience for you.

Oceniono na 5 z 5

I ordered the Esme Espadrille Loafer…

I ordered the Esme Espadrille Loafer Sliders and they were shipped the next day. They are just so comfortable, I love them. I will definitely be ordering again from this company.

18 sierpnia 2025
Opinia niezależna
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Odpowiedź od Sargasso & Grey

So pleased you are happy with the shoes, Patricia. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey!

Oceniono na 5 z 5

I absolutely love the shoes

I absolutely love the shoes. Unfortunately, I'll be returning them because I wasn't careful about the sizing. Since the shoe was on sale, the correct size is not available. I hope that this style returns in the near future.

27 sierpnia 2025
Opinia niezależna
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Odpowiedź od Sargasso & Grey

Please reach out to us, Kellie. We can let you know if we have more stock arriving.

Oceniono na 4 z 5

Shoes were lovely and arrived quickly

Shoes were lovely and arrived quickly, unfortunately they didn't fit so I had to return them. Just waiting on the refund.

21 sierpnia 2025
Opinia niezależna
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Odpowiedź od Sargasso & Grey

We are sorry they didn't fit, Gemma. We hope you find the perfect shoes!

Oceniono na 5 z 5

The most stylish widefit shoes I’ve…

The most stylish widefit shoes I’ve ever bought. So comfortable and great quality.

20 sierpnia 2025
Opinia niezależna
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Odpowiedź od Sargasso & Grey

Hi Karina. We are so pleased you are happy with your new shoes! Thank you for taking the time to leave this review!

Oceniono na 5 z 5

An update of my original review

This is an update of my original review of a couple of weeks ago.
Since then, I have had the situation kindly explained to me.
I'm sure that it was a one off problem as my order got misplaced, but I have had positive correspondence from them and understand that these things happen sometimes and it wouldn't put me off from purchasing from them in the future.

1 sierpnia 2025
Opinia niezależna
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Odpowiedź od Sargasso & Grey

I am truly sorry that you had such a stressful experience when shopping with us. Providing great customer service is just as important to us as making beautiful shoes, so it's disappointing when we fail to meet the high standards we set for ourselves.

I have looked into your order and found some failures in our process, which unfortunately occurred in succession:
-The size you ordered was out of stock at our fulfilment centre. The order was set aside to try to locate the item, but the fulfilment team failed to notify us.
-Our AI agent couldn't find your order details when you first reached out. It turns out this was due to a mix-up with your email addresses—the one you used to place the order was different from the one you were writing from. I am sorry this misunderstanding caused unnecessary anxiety, but I'm relieved to see our system correctly handed you over to a human agent quickly, as it should have.
-Although your query was escalated to our fulfilment team on the same day, we failed to provide you with a timeframe for a response or update, and we understand this led to you having to contact us again the next day.

Whilst I am sincerely sorry your experience with Sargasso & Grey wasn’t as you hoped or expected, reviewing your correspondence with our team, I appreciate how calm and polite you remained while we investigated this issue. I am also sorry we were unable to fulfil your order.
Your feedback will ensure improvements are made to our service, and I hope, should you choose to visit us again, that your experience will be a positive one.

Oceniono na 5 z 5

Sadie Extra-Wide Fit Slingback Flats

Sadie Extra-Wide Fit Slingback Flats – Tan Leather & Patent – UK 8 / EU 41

I recently purchased the Sadie extra-wide fit slingback flats, and they are nothing short of exceptional—just like every pair I’ve owned from Sargasso & Grey. From the moment I slipped them on, I was reminded why I keep coming back to this brand: unparalleled comfort, impeccable craftsmanship, and thoughtful design.

The quality of the leather is outstanding—rich, supple tan leather on one side, beautifully contrasted with a sleek, glossy patent finish on the other. This two-tone detail adds a touch of sophistication, making the shoes effortlessly elegant while remaining wonderfully wearable. They’re the kind of flats that elevate a simple outfit with understated style.

What truly sets them apart, though, is how they feel on my feet. Designed with an extra-wide fit, they offer generous room for the toes—no pinching, no pressure, just all-day comfort. I wore them to a full-day birthday celebration and didn’t once think about needing to change.

I now own a good number shoes from Sargasso & Grey that I affectionately call my “shoe gloves”—each one fits like a dream, combining support with softness in a way few brands achieve. With these shoes, I never have to sacrifice style for comfort. In fact, I get both in perfect harmony.

If you're looking for footwear that truly respects the shape of your foot while still looking polished and put-together, I cannot recommend the Sadie flats—or Sargasso & Grey shoes—highly enough. They’re a joy to wear, and a testament to what thoughtful, foot-friendly design can be. Thanks Sargasso and Grey again!

2 sierpnia 2025
Opinia niezależna
Logo Sargasso & Grey

Odpowiedź od Sargasso & Grey

Thank you for such a glowing review. This makes our day! We are so pleased that our shoes feel like gloves on your feet. Just as they should do!

We are truly grateful for your loyalty to our brand. Thank you! x

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