Santa's Lapland Recenzje 

745
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Our holiday was truly memorable and everything was exceptionally well organised. The staff at both the hotel and activity centre went above and beyond. Nothing was ever too much trouble, and their... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Our family enjoyed a magical, snowy adventure to find Santa. We couldn't have asked for a more thrilling experience with the elves, reindeer, husky's and the never ending sledding. We made lasting m... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Amazing experience all round. Staff were fantastic and the excursions were top notch!! The food and accommodation however were shocking. Especially as we paid a lot of money for the holiday. It felt... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Amazing day at Santa land. Dreadful accommodation, dreadful food spoiled the holiday overall. Resort hotel shabby, curtains didn’t fit windows, dreadful lukewarm buffet food, expensive drinks, inexper... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Organizator turystyki

Napisane przez firmę

A Christmas like no other - Whisk your family away to magical Lapland where you’ll meet Santa and his cheeky elves.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

745 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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4,4

Wszystkie recenzje

(745)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 46

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Oceniono na 5 z 5

Completely magical

Incredible organisational - every reasonable detail considered. Great staff - enthusiastic and committed. Food and accommodation were perfect. Really magical experience for all of us. Can't recommend enough!

13 grudnia 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks, Adnan, for taking time to share your review.
I'm delighted to see that you and your family had a magical experience together.
I hope that you've all returned home ready for Christmas.
Warm Regards, Ashleigh, Santas Lapland

Oceniono na 5 z 5

The most amazing time

The most amazing time. Memories that will last a lifetime. Amazing from start to finish.

12 grudnia 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks so much for taking time to leave your review. I'm delighted that you have had an amazing time in Lapland.
I hope that you and your family have returned full of festive spirit and ready for the Big Day.
Merry Christmas, Ashleigh, Santas Lapland Guest Relations

Oceniono na 4 z 5

A fantastic trip!

A fantastic trip loved by the girls and a chance to regress back to being a child😂

Staff were super and very helpful. Great accommodation and well taken care of there

Activities were loved by all -snowmobiles, huskies and who could forget the elves.

Finland is certainly a place we will visit again

12 grudnia 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks so much for taking time to leave your feedback.
I'm glad to see that you and your family have returned home having had a fantastic trip.
I hope that we can welcome you back to Finland in the future.
Wishing you and your family a very Merry Christmas, Ashleigh, Santas Lapland

Oceniono na 5 z 5

Wow ...what an adventure

Wow ...what an adventure
We have just returned from our 2 day aurora package with Santa's Lapland
The whole experience was so magical
The team kept us well informed so I didn't have to think of anything
The activities were all included and we never felt rushed and we got to experiment the magic of Lapland.
The staff were fun and the kids loved the elves !
Thank you Santas Lapland for creating such an epic holiday

12 grudnia 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks, Alison, for taking the time to share your feedback.
I'm delighted to see that your experience was a magical one.
I hope that you and your family are now full of festive spirit and ready for the big day.
Merry Christmas, Ashleigh, Santas Lapland Guest Relations

Oceniono na 4 z 5

Magical Lapland Experience with Room for Improvement

We recently visited Santa’s Lapland, and while the overall experience was magical, there were some aspects that let it down.

Starting with the flight from Manchester, we expected a more Christmassy atmosphere to kick off the trip. Instead, it was just a standard Jet2 flight with no Santa’s Lapland branding or festive magic onboard. The cabin crew didn’t add to the Christmas spirit either, which was disappointing and made the start of the trip feel less special.

When we arrived, the activities in Lapland were incredible. Husky rides, reindeer sleighs, and tobogganing were absolutely magical and created memories we’ll cherish forever. Meeting Santa was, of course, the highlight, and the snowy scenery was stunning.

Unfortunately, there were some logistical issues. We had to wait on the coach for around 40 minutes before collecting our outfits, which was frustrating, especially since our hotel was right next to the collection point. When we finally got on the bus, it was packed with large sacks of gear, leaving very little room to sit comfortably.

The hotel room was another letdown. It was extremely small, and there was nowhere to hang wet clothes or access a drying room, which made it difficult to manage after spending time in the snow.

Overall, Santa’s Lapland had magical moments, but a few improvements—like a more festive flight experience, better logistics, and thoughtful accommodations—would make it perfect. It’s worth the trip, but there’s room for improvement

11 grudnia 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks, Ryan, for leaving your review.
I'm delighted that your overall experience in Saariselka was magical. I'm sorry that some aspects of this were not all that you'd expected.
Your feedback is gratefully received.
Wishing you and your family a very Merry Christmas.
Warm Regards, Ashleigh, Santas Lapland Guest Relations

Oceniono na 5 z 5

Absolutely flawless.

Absolutely amazing from start to finish. Flew with Titan Airways on the special Santa’s Lapland plane and the crew were excellent with games and songs during the journey. Absolutely flawless airport pickup and check in experience at the Hotel Riekonlinna. Also great service from the Lapland Safaris team getting us all sized up for suits.
Search for Santa day was so well organised. We didn’t wait in a queue for anything and the numbers are obviously well managed so it felt like a very personal experience. Husky ride was a highlight (although hard work if you’re the driver!) and meeting Santa was genuinely magical especially when he pulls out the letters your kids wrote and posted to him!
Would not hesitate to recommend Santa’s Lapland to anyone looking for the perfect Lapland experience.

11 grudnia 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks, Peter, for leaving this 5* review.
I'm delighted to see that your experience was amazing throughout. The magic of meeting Santa and the Husky ride are truly moments to treasure.
Wishing you and your family a very Merry Christmas.
Warm Regards, Ashleigh, Santas Lapland Guest Relations

Oceniono na 5 z 5

Excellent holiday for all the family

Excellent holiday for all the family
Value for money
So much to see and do
Cannot fault any part from the moment we boarded the plane and returned back to uk

10 grudnia 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks, Wendy, for taking the time to leave this review.
I'm delighted to see that you had an excellent time with your family in Saariselka.
Wishing you all a very Merry Christmas.
Warm Regards
Ashleigh, Santas Lapland Guest Relations

Oceniono na 1 z 5

Very disappointing room

I was incredibly disappointed with the size of our room for a family with 4. We paid £6,200 for our holiday and I don't feel like it represented what we were sold.

One member of Santas Lapland staff even admitted that they totally understood where I was coming from and it was "embarrassing."

We met a family of four who booked 2 weeks earlier and got a huge lodge with 2 bedrooms and a sauna. And it was only £4k. I mentioned this and was hit with the dynamic pricing argument. But it just all didn't feel right.

ALSO - a big watch out. the hotel was advertised as a 4 Star, but I kept being told that a 4 Star in Finland is not the same as it is in the UK. Feels a bit dodgy to do that and it was a line I heard from staff a few times.

29 listopada 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks, Mr Felgate, for taking the time to leave your review.
I'm sorry to see that you've returned home unhappy with your hotel.
I can see that you've been in contact with us about this.
I hope that you all had a fun in the snow despite this.
Wishing you all a very Merry Christmas.
Best Regards, Santas Lapland Guest Relations

Oceniono na 5 z 5

Incredible experience from start to…

Incredible experience from start to finish. A truly magical experience for all ages. Extremely well organised and professional with extreme attention to detail. Still thinking about how amazing this experience was.

8 grudnia 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks, Tina, for taking the time to leave a 5* review for your trip.
I'm delighted that you all felt the magic and had an incredible experience with us in Lapland.
Wishing you and your family a Merry Christmas.
Warm Regards, Ashleigh, Santas Lapland Guest Relations

Oceniono na 5 z 5

Fabulous

From the moment we checked it at the airport, everyone did their utmost best to ensure that we all had the very best time - games and singing on the flight, mischievous elves at the airport, enthusiastic transport hosts and all the young people who entertained us in Santa's village - all fabulous. Driving a team of huskies was something I've always wanted to do. The look on my young grandchildren's faces when Santa pulled their letters from his pocket was priceless. Plenty of activities to keep everyone busy for the whole 'search for Santa' day.
We stayed in a 2 bed apartment on half board at Riekonlinna which worked well for us.

5 grudnia 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks, Mrs Palmer, for leaving your review. I'm delighted that you and your family experienced the Magic that our teams work so hard to deliver.
I hope that the image of your grandchildren with Santa will last a lifetime for you all.
Wishing you all a Merry Christmas.
Warm Regards, Ashleigh, Santas Lapland Guest Relations

Oceniono na 1 z 5

Sad lapland

Although the staff was friendly and helpful it is not the magical place we thought is was going to be. There ws no decorations or festive spirit and lack all inspiration. There not much to do or look at. The husky ride and reindeer ride were very good though. Very disappointed overall

2 grudnia 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks, David, for taking the time to leave your review.
I'm sorry to hear that you've returned disappointed with your trip to Lapland. The hotels generally have decorations in their reception areas, and there are lights on buildings around the resort. It's a shame that you didn't feel the magic in the same way other guest's do. I'm glad that you all enjoyed the Husky and reindeer ride as this is often the highlight of peoples trip.
Wishing you all a Merry Christmas.
Warm Regards, Ashleigh, Santas Lapland Guest Relations

Oceniono na 3 z 5

More Butlins than Disney

More Butlins than Disney
Kids loved the search for Santa and the day in Lapland.
Rest of the short break was incredibly poor and below standard. Hotel is a 1970s youth hostel, food is beyond dreadful. Drinks prices are sky high (I understand that it’s heavily taxed) I do feel sorry for the hard working reps who appear to have very little training and read badly from poorly written scripts.
For the same price I would have taken our family on a 5 star all inclusive for 10 days in the sun

5 grudnia 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks for leaving your review, Joel. I'm pleased to see that your children enjoyed their Search for Santa day and time in Lapland.
I'm sorry that you've returned disappointed with other aspects. If you'd like us to look at this further, please drop us an email to guest.realtions@santaslapland.com.
Warm Regards, Ashleigh, Santas Lapland

Oceniono na 5 z 5

Going the extra mile

We got back from our 2 night trip to saariselkä yesterday evening.
No matter how much time, effort and planning you put into something, some things are completely out of your control.
My 7 year old son started being ill on our first night and didn’t stop until tea time on our last night 😢 it meant he (and me) missed all of the search for Santa Day and all the activities. I was gutted for him, he on the other hand was so poorly he didn’t even have the be energy to get out of bed or talk.
After speaking to the hotel (Riekonlinna) rep (Martin) from #SANTASLAPLAND he got in contact with SCV and promised they would do all they could to still make our trip special, they would get a video message from Santa (which they did and Santa was very sad to hear Harley was poorly)
They then went even further…they arranged for a rep (Jake) to pick all 5 of us up after breakfast on our last morning, transport us to SCV and escort us around to do as many activities as possible including SEARCH for SANTA! 🎅🏻 Beyond grateful and thankful to #SANTASLAPLAND who ensured my little boy had the “best day of my whole life” (my son’s words) in about 2 hours before dropping us at the airport. They went above and beyond and the staff were/are amazing.
Highly recommend the company.

4 grudnia 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks, Katie, for sharing your experience. I'm delighted to see that the team in resort were able to really sprinkle some magic and get your little boy to meet Santa. The team were so happy to be able help you and give him the best day. I hope that he has fully recovered now that you're home and you're all very excited for Christmas.
Merry Christmas to you all.
Warm Regards, Ashleigh, Santas Lapland Guest Relations

Oceniono na 5 z 5

This is the best holiday ever!!

This is the best holiday we have ever done! This was our second time. The first time round booking it we thought, gosh that’s alot of money. But it so so worth it! All the staff are amazing from start to finish they are always around to help. The experiences you get whilst there are amazing! Seeing Santa is the most magical thing your child will ever see. My little girl was amazed Santa was holding her actual letter.
The huskies!! They were my all time favourite, I could do it over and over again. Just fab! Can’t fault anything. I would do it all again tomorrow

4 grudnia 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks, Rebecca, for sharing your review. I'm happy to see that your experience was so special for you all and I hope your daughter is now very excited for Christmas.
I hope that we can welcome you back again in the future to do it all over again.
Warm Regards, Ashleigh, Guest Relations Santa's Lapland

Oceniono na 5 z 5

What an incredible experience

What an incredible experience. The Santas Lapland team are superb and everything is very well planned/organised.

We stayed in the saariselka holiday club (3 room apartment) which was huge, warm, clean and comfortable. Breakfast and buffet tea at the hotel were spot on and the festive dinner was really good as well. We have three VERY picky eaters who didn't go hungry at all - so much so we came back with all the additional snacks we took with us.

The search for Santa day was awesome and one we won't forget in a long while. Just a word of warning, you will be expected to drive a husky sled (we are a party of 5 - 2 adults, 2 kids under 7 and a 9 year old) and both adults in our party got split over two sleds. we also got flipped out of our sled at speed due to a very lumpy course (we heard others did as well as the day progressed). Thankfully no injuries to humans or the lovely huskies so no harm done. The SL team handled this very well - thank you :-)

If you are across the reindeer side, the toilets are porta cabins with non-flushable festival style loos - disgusting is the only description so we recommend heading to the restaurant as they have clean flushing loos!

Overall this was a magical trip that was thoroughly enjoyed by all. Our kids loved every minute and had a whale of a time sledging down any slopes/hills/piles of snow they could - way more fun than sitting on a beach (their words).

2 grudnia 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks for sharing this lovely review of your trip to Lapland and your experience. I'm delighted that you all enjoyed a magical trip and made the most of the snow.
Wishing you all a Merry Christmas and I hope the children are more excited than usual for Christmas Eve.
Warm Regards, Ashleigh, Guest Relations Santas Lapland

Oceniono na 5 z 5

Magical is the only word I can use to…

Magical is the only word I can use to describe it. As a family we became immersed in the experience, I couldn’t fault anything or anyone.
It’s the best adventure we have ever had. From start to finish we were so looked after.
Out children were 7 & 10 so we were slightly worried about our eldest but the look on his face when Santa had his letter in his hand was priceless.
I won’t ever forget the precious moments, our hearts are so full 🎅🏼🤶🏼

2 grudnia 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks, Kelly, for leaving such a great review.
I'm delighted that you all experienced the magic and I hope it stays with your children forever.
Wishing you all a very Merry Christmas.
Warm Regards, Ashleigh, Santas Lapland Guest Relations

Oceniono na 5 z 5

Amazing experience

For starters, the trip was so well organised and the staff really make the effort to ensure everything runs smooth and the families have a great time.
Every single staff member, from booking, to the staff at Santas Lapland, the elves, Santa, were so friendly and helpful and were so good with the children. On arrival you are directed to collect your complimentary thermals suits/boots/gloves then given a welcome run down of events from one of the reps. The activities included were fantastic. Husky sled ride, reindeer ride, snowy crazy golf, snow hockey, skidoo’s, toboggans, igloo, ice bar. All so enjoyable. And of course the special sleigh ride to see the ‘big fella’! The Santa visit wasn’t rushed and when he pulled their ‘santas letters’ out of his pocket the look on the kids faces was priceless. The whole trip was magical and as a family we cannot recommend it enough. We will definitely go again.

27 listopada 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks, Billy, for leaving this great review.
I'm delighted to hear that you've had such a good experience both before and during your trip. I hope that your children remember that magical moment with Santa forever.
We look forward to welcoming you back in the future.
Wishing you all a very Merry Christmas.
Warm regards, Ashleigh, Santas Lapland Guest Relations

Oceniono na 4 z 5

Fantastic holiday

Fantastic holiday. The elves and reps were also fantastic. Saariselka is a winter wonderland. Would suggest to expand activities at Satas Lapland with suggestions made on the previous review - nevertheless we throughly enjoyed ourselves.
I would give 5 stars if company didn't operate dynamic pricing

29 listopada 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks so much for taking the time to leave your review. I'm delighted to see that you had a fantastic holiday with us in Saariselka.
We appreciate all comments, and I hope that you completed the feedback form emailed to you on your return and included the suggestions you left on a previous review.
Wishing you and your family a wonderful Christmas.
Warm Regards, Ashleigh, Guest Relations Santa's Lapland

Oceniono na 5 z 5

Absolutely Brilliant 🤩

Absolutely Brilliant 🤩
Amazing snow ❄️
Very funny and friendly Elf’s 😊
Loads to do from snowman building to snowball fights 😂
Husky ride - loved it !! Could go at least 5 laps 😉
Reindeer ride - awesome ! Being so close to this animals is amazing experience!
Ice bar - top nosh 😉
Super happy with our holiday.
Thx ☺️

30 listopada 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks, Eva, for leaving us this great review.
I'm delighted that you enjoyed your experiences with both the reindeers and huskies and have returned happy with your holiday.
Wishing you a wonderful Christmas with your family.
Warm Regards, Ashleigh, Guest Relations Santa's Lapland

Oceniono na 5 z 5

The best company for visiting Lapland

Excellent service throughout. The resort activities were great and staff entertained the children non stop. Everything was well organised and I would 100% travel with Santas lapland again. Provided all the winter wear which was great. Saariselka is a beautiful resort. Hotel Tunturi was quite basic but isn't suited us fine. Clean and had everything we needed and good position for where breakfast and evening meals were.

28 listopada 2024
Opinia niezależna
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Odpowiedź od Santa's Lapland

Thanks, Sarah, for taking the time to leave this review. I'm delighted to see that you all had an excellent time together in Saariselka.
Wishing you and your family a wonderful Christmas.
Warm Regards, Ashleigh, Santa's Lapland Guest Relations

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