Sandblasters Recenzje 

193
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Had a small problem with my delivery which Julie and Mark sorted quickly. Well pleased with their service in particular the speed of delivery.

Oceniono na 4 z 5

I wouldn't say that the build quality is exceptional, because it's been manufactured with inferior-grade steel. However, once assembled (with a bit of effort) the Mattis Soil Sieve works better... Zobacz więcej

Oceniono na 5 z 5

I contacted Martyn, after seeing an item on Facebook Marketplace. He replied almost instantly and within half an hour, Julie phoned me to help with my order. The following lunchtime I became the proud... Zobacz więcej

Oceniono na 5 z 5

Everything on the website is marked out so clearly so easy to get the right product. delivery is usually the same price no matter how many items you order, I have ordered before off other company's... Zobacz więcej

Informacje dotyczące firmy

  1. Piaskowanie
  2. Renowacja pojazdów
  3. Usługa mycia ciśnieniowego
  4. Renowacje budynków
  5. Trawienie w szkle

Napisane przez firmę

Sand Blasters is part of the M & T Traders group and is a family owned company that was started back in 2008. At the beginning we were just called Martyns Bargains and we started in a small industrial unit in Retford, Nottinghamshire. As the business progressed we decided to expand and make things bigger so we could hold more stock.From the start, our company had a popular demand because we offered products at a great pricing structure and we have grown a good customer base by keeping to this structure. We are a team of husband and wife who are very hard working and dedicated towards what we do. Throughout this journey, we have gained an immense amount of knowledge and are still learning to this day.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

193 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(193)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 37

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Lovely company to deal with.

Lovely company to deal with.

I have been struggling to find knowledgeable people to talk to regarding the less-than-transparent world of air compressors.

I was able to have an in-depth honest discussion over the phone followed up by email correspondence.

Will be using again for sure.

24 marca 2023
Opinia niezależna
Logo Sandblasters

Odpowiedź od Sandblasters

Hi Mark,
That's very Good of you to say.
I'm glad we were able to help.
You know where we are if you need us.

Oceniono na 1 z 5

Joke customer service

Joke customer service - as in they don’t have any!

Placed two orders with them, within half an hour of each other. Emailed immediately after making the first order to say I’d messed it up and needed to cancel, but for their benefit I’d placed a new order so that it was a straight swap.

No reply, emailed twice further - surprise surprise, the first order and most expensive order had been dispatched immediately after placing the order.

Cheaper order, order two (and the one I want) hasn’t been dispatched or seen yet.

When I complained, they said they are governed by their dispatch time not the customer service, so don’t bother look at their emails often.

I run a business too and the above is such a ridiculous way to run a business.

They charge for a pallet delivery too but send out with a parcel courier.

REPLY TO SANDBLASTER:
You seem to be confusing good customer service with a fast despatch - there’s so much more to running a business than just throwing items in boxes and shipping them out - even Amazon has a despatch period and it’s for a reason!!!

I run a busy body with 11 employees, calling wasn’t possible at that time due to noise but I thought 3 emails flagging the issue should be sufficient. If you’re able to see verification of an order coming in then you should be able to see customer emails - if you can’t cope with it, I suggest you hire someone for admin, even a body shop has to, like I said there’s A LOT more to business than shipping orders.

24 marca 2023
Opinia niezależna
Logo Sandblasters

Odpowiedź od Sandblasters

Hi, Just a quick response to this Bad review on our customer service.

I take all reviews seriously and if we receive a bad review, I look at what can be done to improve our customer service because as you know running a small business bad reviews can be damaging.

I have looked into this and can see that there really isn't anything that we could have done better to be honest.

Order 16225/230323/92 placed at 23/03/23 12:53
Order 16228/230323/29 placed at 23/03/23 14:00

1st Order 16225/230323/92 was collected by DHL at 13:08 23/03/23 Tracking number 60120143925876 now to me that's great customer service, picked packed and shipped with a courier in 15 minutes.

The 2nd Order which was ordered at 2pm was not shipped as the courier had already been.

The email to say that you wanted to cancel the order as you had made a mistake was received at 1:35:18pm by which time your order was on its way.

I'm sorry but there are only 3 of us here dealing with the running of the business and emails are not manned 24/7 as we will be dealing with a lot of other things

I think a simple phone call would have avoided any of this.

I have since added to the automated emails after an order is placed the below.

If for any reason you need to change or cancel your order, please call the office on 01777708457 as an email might not been seen until after we have dispatched your order.

Oceniono na 5 z 5

Good contact and customer approach

Contacted them through eBay, quickly got a phone call to answer my question. Very nice conversation, all my questions did got a clear answer. Ordered sand blasting cabinet on their website and arrived surprisingly already the next day. It is much bigger than I expected and haven't put it to work yet, but so far the experience with this company has been excellent.

13 grudnia 2022
Opinia niezależna
Logo Sandblasters

Odpowiedź od Sandblasters

Thank you Sven for your kind words and also your valued custom. You know where we are if you need any help or advise

Oceniono na 1 z 5

Purchased a blasting cabinet from them…

Purchased a blasting cabinet from them to complete a project with a very strict deadline. Even opted to pay £20 more E and purchase it through their EBay store because they advertised delivery within 3 days of purchase. When the parcel never came as promised I wrote the store and requested a cancel since I could clearly save £20 via their actual store and I could no longer make my deadline anyways. The parcel showed “information obtained but item not yet received” by DPD (which is the delivery service the company chose not me). I even offered to allow the company to pricematch their own internet store at that point since I was still in the market for a cabinet. They told me no and that the £20 loss to them (for EBay fees) was too much to eat even though they were happy for me to have to eat those fees that I paid since they told me it would arrive in time to meet my deadline.

Then when I told them I still needed them to cancel the order, even though it shows DPD hadn’t picked up the parcel when I requested the cancel, they told me they would “Try” to recall the parcel and would not refund me until they had it back in their possession.

Not good customer service. Their £20 is way more important to them even after their (or their chosen courier) was responsible for a much bigger financial loss to a customer who also has deadlines to meet (although stands behind his word).

Disappointed but not surprised, to say the least.

6 maja 2022
Opinia niezależna
Logo Sandblasters

Odpowiedź od Sandblasters

Hi Scott. I'm sorry the transaction on eBay didn't go smoothly. I'm afraid we don't work on Bank Holidays nor do we have couriers collecting on Weekends or Bank Holidays.
We shipped your parcel on the day we returned to work but unfortunately DPD have let us down on this occasion. We have since received your parcel back from the courier and have refunded your payment in full.

Oceniono na 5 z 5

Good quality bike lift for a good price…

Good quality bike lift for a good price in comparison to the market.
Good coms from the seller after delivery about bleeding and setting up the lift

30 kwietnia 2022
Opinia niezależna
Logo Sandblasters

Odpowiedź od Sandblasters

Thank you very much for taking the time in leaving a review. I'm pleased to read that your happy with the service and the lift. Thanks Again!

Oceniono na 5 z 5

Great product, but a little disappointed.

ORDER NUMBER
11220/110322/14
A little disappointed as the viewing window has lots of scratches, but overall excellent customer service, fast no messing delivery and apart from the viewing window, high quality products and will continue being a customer for a long time. thank you for an easy transaction.

16 marca 2022
Opinia niezależna
Logo Sandblasters

Odpowiedź od Sandblasters

Hi David. Thank you very much for your repeat custom it is much appreciated.
The Perspex window is usually covered in a plastic film which needs to be removed. If you have removed the plastic film we will of course send you a new piece of Perspex.
Thank you once again

Oceniono na 2 z 5

I recently bought a SB28 from you

I recently bought a SB28 from you. Although It is generally a good machine it lets itself down on two counts. The brush is made of a synthetic material, some sort of plastic which lacs flexibility. This makes it difficult to glide it smoothy over the work surface. The bristles are bent on one side of the brush which meant it didn't sit evenly on the surface either.
The nozzle is set back too far from the work surface which means that it looses a lot of its power before it reaches the work surface. This causes lac of efficiency which results in its lac of effectiveness to remove unwanted material. I have some wheel rims I would like to clean before painting and unfortunately it will not remove the paint so I will have to think of something else which will effectively remove the paint.
In conclusion I have found that considering its restricted use I am wondering if I should have bought it in the first place.

In reply to your reply:
1) It is a pity that you think the material used for the brush is adequate because the stiffness of the present material has a considerable detrimental affect on the usable experience of the machine.
2) The position of the nozzle does not have to be up against the work surface to be affective. There is a huge gap between the end of the nozzle and the work surface resulting in minimal affectiveness. I have a cabinet where I blast small objects and get the nozzle within an inch of the surface. This does not destroy the nozzle. You seem to think it does.
The whole point of buying this machine was because it should make it possible to blast objects too large to put in a small cabinet without having to do the operation in a walk-in cabinet with all the inconvenience and expense of the equipment required when using a pressure pot.
May I suggest you get hold of a couple of these different machines to see how they work.
May I also suggest that you explain in more detail how this machine works in the description on your website including the advantages and disadvantages of using this instead of a pressure pot without a vacuum.

11 marca 2022
Opinia niezależna
Logo Sandblasters

Odpowiedź od Sandblasters

Hi Mike. Thank you for your review on the SB28 Sand Blast Pot. I hope your review helps others decide if this pot is suitable for their needs. Personally I would of bought the pressure pot as it is a lot more powerful for half the price but they don't have the added benefit of the hoover.
Just need to add on the 2 points where you say the machine lets itself down please.
The Brush is made of a material that is strong so it will lack flexibility
The Nozzle is set back because if it was against the surface that is being blasted then the media rebound would eat into the nozzles

Oceniono na 5 z 5

Excellent service

Excellent service
Professional, polite , easy deal with
Delivery Drive credit to the company friendly guy
Recommended to others already

8 marca 2022
Opinia niezależna
Logo Sandblasters

Odpowiedź od Sandblasters

That's very nice of you to say. Thank you for your recommendations.

Oceniono na 5 z 5

Very helpful and quick customer service.

I got in touch with Sandblasters to ask about a couple of their bench top cabinets. They were super helpful.

I’m new to sandblasting and am looking for my first cabinet, Julie pointed me to one of their videos which really helped me understand what I needed.

I’d highly recommend checking out their YouTube videos and/or getting in touch if you’re figuring out what set up you need.

25 lutego 2022
Opinia niezależna
Logo Sandblasters

Odpowiedź od Sandblasters

Thank you Michael. I'm pleased that we were able to help

Oceniono na 5 z 5

Good products, Good prices and excellent advice

Have used this company before when buying a lifting table. It was excellent quality and arrived very quickly and so went to them again for advice on purchasing a sand blast cabinet and industrial compressor.
Again received very helpful advice.
Highly recommended

7 lutego 2022
Opinia niezależna
Logo Sandblasters

Odpowiedź od Sandblasters

That's nice to know. Thank you

Oceniono na 5 z 5

Highly recommended

Wonderfully helpful and accomodating people from phone call to collection and a fantastic product! Many thanks

6 lutego 2022
Opinia niezależna
Logo Sandblasters

Odpowiedź od Sandblasters

Thank you Alice. I'm glad we could help

Oceniono na 5 z 5

Absoutely fantastic service

Absoutely fantastic service, Martyn is wonderful to deal with. Very transparent and a quality service. Aftercare is exceptional. High quality blasters, highly recommended

4 lutego 2022
Opinia niezależna
Logo Sandblasters

Odpowiedź od Sandblasters

That's very kind of you. Thank you

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