Samsonite Recenzje 

Samsonite Switzerland - Best customer support ever!

Consistently high, very fast response time, reliable deliveries, generous handling of customer complaints. And… you deal with real persons and no non function able chat bots - a big wow !!

Very disappointed with both the quality of my Samsonite bag and the customer service that followed.

I purchased this bag less than a year ago (around 8 months), expecting a premium product given the price. Unfortunately, the stitching on the front has already come loose, which is not what you’d expect from a brand with such a strong reputation.

What’s even more frustrating is the lack of support when trying to resolve the issue. I was simply told to send the bag away for inspection at my own cost, with no consideration for the fact that I rely on it for upcoming travel. There was no flexibility, no alternative solution offered, and no real sense of accountability for what appears to be a fault in the product.

When you pay a premium, you expect not just quality, but also a level of customer service to match. Sadly, this experience has fallen well short on both fronts.

I won’t be purchasing from Samsonite again based on this experience.

Perfect warranty service! No questions, no issues, just delivered quickly the spare parts. Excellent service

Purchased a case with a five year guarantee and I have to say the whole process of returning or repairing a faulty item is ridiculous. They told me I had to go all the way to London to Oxford Street to drop it off, or pay £15 for collection.

They repaired it and within two months it had broken again.

Not good customer service at all. In my opinion if you experience this level of customer service, there’s only one way the company will be going. Won’t be buying again .

Followed the instructions on the warranty card and received a replacement wheel free of charge to keep my old duffle bag going - fantastic service and delighted with the environmentally conscious approach.

I had my keys stolen !! including the only key for my beloved 20 plus year old Samsonite suitcase.
contacted customer services and the delightful Naz arranged for a new key to be sent out to me FREE OF CHARGE ...
what a result / I am delighted and my sincere thanks to the team at Samsonite for exemplary customer service. Wow .. wish all my customer service dealings with other companies were as enjoyable!!

I am so impressed with the service I have received - all online - but nonetheless I feel very valued.
My large Samsonite Firelite Spinner, recently lost a wheel after 10+ years of fairly heavy use. I looked online (Amazon etc) to get a replacement. Replacement part was c.£40gbp. Not too bad considering the price of a replacement case, but still £40…
I went on the Samsonite website which suggests Amazon and Aldridges for spare parts, however, it also gives an option to “create an account” which I did. I then entered my serial number from the case, selected the part I needed, then checked out. Zero cost.. not a penny..
Ordered Tuesday, delivered Friday by UPS.
My 10+ year old case now looking great again.
Thanks Samsonite !

Ich hatte für unseren alten Samdonite Hartschalenkoffer nach Ersatzrollen geschaut. Hatte die Daten vom Koffer unter der Stoffverkleidung gefunden und auf der Seite eingegeben. Das war Sonntag Abend.Keine 48 Stunden später wurden die Ersatzrollen geliefert. Was für ein außergewöhnlicher Service! Noch einen Grund, immer wieder Samsonite Koffer zu kaufen! Bravo!!!!👍🤩🙌👏👏👏

Defect aan koffer gemeld, binnen paar dagen onderdelen gratis opgestuurd. Eenvoudig zelf te monteren, dat is duurzaam!

I can’t stand throwing things out if they are mendable - knowing that Samsonite cases come with a lengthy warranty period I decided to try it out - registered my cases with an account and ordered some replacement wheels for my case. They arrived in two days and were so simple to fit. Thank you.

Faulty retractable handle replaced with no quibble and no cost. First class service. Thank you Samsonite, you’re amazing! I have the Upscale cabin bag with USB connectivity, love it, so pleased I could get it fixed.

The wheel on my samsonite spinner broke off after a flight. It’s a bag that I have had for >10 years and had lost the papers. It was a bit difficult to find the product number but once I managed that I was able to order the replacement wheel. It came within a week and was super easy to install. And it even came with its own screwdriver and so I didn’t have fumble in the toolbox to find something that would fit.

I have bought Samsonite luggage for many years and to-date have never been disappointed. I haven’t used my new Proxis Spinner cases yet. I love the Flame colour and the quality looks as good as my other range of cases. I love the personalisation option. Samsonite luggage/products are expensive, but feel it’s worth the cost for the quality.

Excellent service- well worth paying for quality goods.

I purchased the EcoDiver suitcase from Samsonite about one month ago and used it on just one trip. After returning home, I noticed multiple broken threads in the stitching, which is very disappointing for a product marketed as durable and premium.

When I contacted customer service, the response felt rigid and dismissive. I was told, “We are unable to proceed in the manner you have requested,” and later, “If you refuse to bring your suitcase to our workshop or send it in, your complaint cannot be processed further.” For a suitcase that is barely a month old, this tone was surprising.

Although they eventually provided a shipping label, the overall communication felt defensive rather than solution-oriented. I even received the impression that repairs could cost around 50% of the purchase price.

When buying from a brand like Samsonite, you expect quality and customer. Unfortunately, they offer neither.

I ordered an expensive backpack from Samsonite , they used UPS to ship it , I had given them my exact address to send it to . UPS delivered it to the wrong address and when I contacted Samsonite to advise them, I was advised that they would issue a replacement or a refund , I advised I would like a refund , they then said they would need to wait for UPS to finish their investigation , this would involve them acknowledging that my parcel was delivered to the wrong place . I have rung and sent a number of emails to the Samsonite's email address , none of which have been responded to. I have been trying to get a response from them for three weeks !!!!! Appalling customer care ! .

The telescopic handle on my suitcase jammed. I went online to purchase a replacement but couldn't find one. I contacted Samsonite . They responded asking for the suitcase code plus the receipt. The suitcase was purchased over ten years ago so I lost the receipt . They then requested full suitcase details and then sent a replacement piece FREE OF CHARGE by recorded delivery
Exemplary service - well worth purchasing a Samsonite suitcase!

If you want to be the laughing stock of every check-in desk and queue in the world, get yourself a Samsonite Ecodiver Duffle…it absolutely refuses to stay on it’s feet. Instead, every time you shuffle forward in the queue it will take a dive, face down in the dirt! Don’t even think about leaving it anywhere, concourse, bus stop, cafe, hotel lobby for example, it’ll just fall flat on its face. And to make it worse I chose the white finish!

I reported this to Samsonite customer services after my first use, but they just fobbed me off by saying I’d packed it incorrectly! and refused to accept there is a design flaw. So, I left it at that…until my second trip…four weeks travelling around Thailand, and what a pain in the rear the Ecodiver turned out to be. Without fail at each and every stay, no matter how I packed the case, it would topple over, defiantly refusing to stay on its feet. Don’t even think about stacking the Samsonite Ecodiver Backpack onto the extended handle of the Ecodiver Duffle (a claimed feature)…you’ll just end up having to constantly yank the wretched thing up off the floor each and every time you move it.

Considering this Samsonite Ecodiver combo (duffle & backpack) cost me £350 it’s not what I call throw away luggage (excuse the pun!)

As for the Samsonite customer service, forget it…not interested, as you’ll see from all the replies to any Trustpilot reviewer raising concerns…”contact the [non-existent] customer service for after sales care” is the standard response.

As you’ve probably gathered, I’m extremely disappointed in having chosen Samsonite luggage for my once in a lifetime trip. There are far superior, better designed options out there. If only I’d taken note of the other reviewers that have had the same experience with the Samsonite Ecodiver.

Unfortunately there’s no way to attach photos to these reviews, otherwise you’d be able to see exactly what I mean! You’ve been warned, spend your hard earned money elsewhere is my recommendation.

It’s rare for companies to have this good of a review on trustpilot so I think that speaks for itself. That also matches with my experience: the luggages i’ve purchased so far have been great, well thought out, and the support I got has been fantastic. Whether it was me forgetting my pin number or needing a zipper replacement, the support team were prompt and never took this a cash making opportunity, but a quality guarantee - and I’ve already got my eyes set on another samsonite piece.

I’m very impressed with Samsonite.
The pull handle on my trolley case broke and I received my handle within 3 days.
It’s very easy to locate your product on the website and there is no cost for the part or shipping.