Sala Muzik Recenzje 

Really happy with my Saz from Sala Music! It sounds beautiful and you can tell it’s really well made. They were also super friendly and helpful throughout the whole process. I’ve been playing it a lot since I got it and honestly couldn’t be happier with my purchase. Would definitely recommend them!

I bought a tar, very happy with it. Thank you for the fast shipping

Je reçois mon qanun commandé sur sala muzik, désaccordé. Je l'accorde et chaque jour une corde se rompt. Je vais chez le luthier pour limer les trous qui sont coupants. Je leur envoie les photos, et leur commande un nouveau jeu de cordes en leur demandant de faire un geste commercial en me remboursant le nouveau jeu. Pas de réponse. A fuit

We bought an electric saz from them and it arrived misconstructed and dysfunctional, we immediately contacted them and they put us in a whatsapp group with their ''Luthiers'', they proceeded to repeatedly postpone a refund to the next day for thirteen days, they then offered a high calibre electric saz as an apology, and when we asked which model, they revealed that it is the same model as the one we bought, and claimed to only have 4 electric sazes in stock, something you can easily verify as false on their website, they then agreed to do an exchange where they send the saz first, but they requested we ship ours to a mysterious american address, which is over a hundred pounds in shipping, when we finally agreed on a refund, they asked us to mail it to the same american address, and said they'd refund us only after it has arrived, they then disabled our abilities to speak on the whatsapp group, implied we were harrassing them, and deleted all of our comments on their socials. The saz came with: a missing string, a mirrored/flipped bridge that didn't accomodate the present strings, and dysfunctional pickups and jack. Avoid dealing with this company and be sure to report them if they have scammed you too.
Report them to report fraud and online consumer safety organisations.

I've played many ouds over the years, but your handcrafted Miras oud is truly on another level. The craftsmanship, balance, and tone are exceptional. Knowing it was made from the wood of a 100-year-old chest makes it even more unique and meaningful. Thank you for your dedication and masterful work. I highly recommend your instruments to anyone looking for a truly outstanding oud.

I’ve had great experiences with Sala Muzik despite not living in California or Türkiye. Their packages are always shipped quick, securely packaged, and the instruments are as described and more. Also prices are reasonable, and they stock instruments and brands not easily found domestically.

I had been searching for specific handpan model. Their website had the brand in stock but not the model I was looking for. I inquired via chat to see if they ever stocked them. They responded promptly and called, confirming they did have the handpan I was looking for in stock at their California location. Once verified, they shipped it out the same day.

I received the handpan yesterday. The notes are perfectly tuned and the color is very unique.

Last thing-I often have lots of questions, and Sala Muzik’s customer service is excellent. They respond quickly and are very accommodating.

Thank you, Sala Muzik team, for your amazing service!

Ik had een Ney besteld bij Salamusic en betaald maar hoorde niets meer. Na veel gebel en mail, een instrument ontvangen. Er zat een barst in. Weer diversen mails gestuurd maar nooit antwoord gekregen. Erg slechte zaak

The oud I bought arrived quickly, but it was broken. I requested a replacement, but the seller didn't reply for 2 weeks. I opened a PayPal case and eventually the seller agreed to a refund if I post it back - this would cost me £80 for international shipping. They refused to pay the postage for a damaged instrument, which I consider unfair. Paypal doesn't include postage in its guarantee either, so I am left with a broken instrument and a bad feeling. I wish I could trust businesses in Turkey, but this experience is very off-putting.

I order a tombak wich is not that bad but not what I wanted. I asked for the return policy, they asked me the command number which I gave and I had nothing more. I sent 10 messages and had no response. Through their site, email, WhatsApp, ... I believe the return policy is a scam, as they don't answer I will not send it back. That's a shame.

I bought an oud from Sala Music in August 24 and since arrival, I am having an issue with it. The neck area is weirdly shaped and some strings are top of each other. Tuning is also a nightmare, it never stays tuned. I spend 15 min every day. Since the day one I asked them to refund or change it rather than taking a responsibility with this faulty instrument, I’d been asked to pay the the currier and it was a ridiculous amount of money, so there were no point.
Top of all that the body has started to peel and seems like it will be completely broken soon. No one response from the company whatsoever. The quality of the instruments they sell is just awful. Never ever buy from them again.

very excellent customer service Mr. FAYSAL he is the best very polite, honest, even if you don't want to shop because if the way that he treats customer he will make shop because he make me feel very happy and satisfied, thank you very much SALA MUZIK to have this employee, and special thanks to you Mr. FAYSAL

I ordered a Duduk and waited for a response of delivery . It turned out, that i made a mistake ordering it and after having a chat with Veysel, the Duduk came in only two days. The instrument is of premium quality and is absolutely youful to play. I can highly recommend this shop and Veysel as a contact. Won’t be the last instrument i will buy here. Thanks Veysel, for your amazing support.

I got my oud from Sala Muzik 1 week ago. Amazing quality. They shipped from Hollywood, so I did not pay any customs taxes. Thank you so much, Sala.

Very poor customer service. The staff were not welcoming and made no effort to assist in choosing an instrument. As an international client, I felt disrespected and unappreciated. I cannot recommend this store based on my experience.

I had 2 bad experiences with this company,The first one it took them 2 weeks to tell me the Saz i ordered was out of stock, The 2nd one i ordered strings and paid extra $10 for express shipping 5 days went by did not get my item nor got tracking number for my item i had to dispute the charges, stay away there are better companies out there

Outstanding service. I ordered an oud and it arrived in perfect condition (Turkey to Ireland) within 2 days from placing the order. I made a special request for strap anchors to be installed on the instrument , which was accommodated with no delay to the delivery. The quality of build is superb and especially for the price it exceeded my best expectations. 10/10 would recommend Sala Musik.

perfect instrument

They very good quality instruments. They produce some instruments as well. Moreover, their craftsmanship is excellent.

DO NOT ORDER unless you want to pay x2 in customs and fees! Website saying 'taxes included'is lying!
I ordered 25€ strings to be shopped to EU, they came fast with Fedex, which was a good surprise. 3 months later I received a postal letter from Fedex saying that my payment is 3 months overdue and that I have to pay 28€! for the customs and fees!
I was not notified neither by Fedex (probably because Sala doesn't care to put your contact in) and was definitely not notified by Sala that there are additional charges!
Now thanks to them i'm left with a 50 euro bill for a 25 euro strings🤦🏻‍♂️ If I was at least notified about the fee - I would have just declined the package!
Letter from Fedex attached as a proof.
If it's not fixed I will keep on informing everyone through every channel where Sala is and will also file a complaint against them to not let it happen again.

I’ve ordered from Sala Muzik multiple times over the past several years-from parts and accessories to instruments-and have experienced nothing other than an exceptional experience with each transaction.
Customer service interactions have been prompt, informative, and pleasant.
Shipping to the U.S. has always been remarkably fast, with items received safe, sound and packed with care.
I highly recommend working with Sala Musik, especially to those like myself without easy in-person access to the types of instruments they specialize in.
Their team has been sure to assist me in receiving the right parts and/or instruments for my needs, and my complete satisfaction.