saitoworks.com Recenzje 

This is a cool location and well done. It's like stepping into a japanese car shop, fun and friendly and the jdm culture side is next level!
Can really see how these guys won the award for best trade stand at gravity because it seems to be done with the ethos of go big or go home!
Think this is my new favourite shop to go to with the car and soak in the atmosphere (and buy some cool merch) 10/10 well done guys 👌

Always had the best quality, customer service and attitude when I visit the new shop! I’ve always bought from this company and never been let down.
One thing I will say is the only bad reviews are on here because the guy got banned from the shop from speeding away and revving loudly, he’s just annoyed because he’s not getting his own way. Honestly if you haven’t been to Saitoworks new shop get yourself down there!! The experience is unmatched

SaitoWorks continue to provide incredible products across the entire range. I’ve bought all sorts of apparel, stickers, sunstrips, cleaning products etc over the last 7 years and I’ve had zero regrets.

SaitoWorks provides a unique, top tier JDM experience both in person at shows, online and the physical SaitoWorks store!

Genuinely wouldn’t go anywhere else for JDM merchandise.

I have been a long term customer with Saitoworks. Everything you're able to purchase from stickers to clothing has always been top tier when it comes to quality and design. With their new shop open I cannot recommend a visit to them enough, it is genuinely like a little escape to Japan and you'll also get the chance to meet the amazing team there.

I’ve purchased from Saitoworks on many occasions and have always received the best customer service.

All items are of exquisite quality and I have never felt underwhelmed by anything I have ordered. All clothing items are very high quality and the car stickers really do stand the test of time through all weather conditions.

I’ve had several message correspondence with the company owner and always found them to be friendly and professional.

I’m always recommending Saitoworks to fellow car enthusiasts and will continue to do so. I cannot wait to visit the store at some point too!

This guy has a serious ego problem. I was blackmailed by the owner to remove my old Trustpilot review in order to just send my package? Like what the hell?

Really weird and unprofessional behavior. And before he mentions the ''spamming of E-Mails'': I sent 3 over the course of 2 days, and you got to give me a break when communication is so lax.

I sent at least 5 different inquiries at the span of 3 months with NO reply from them before that. I literally gave them time to get their act together and now it's almost November (at the time of writing).

While I understood the situation they were under at the time, it has been 3 months now with no communication.

So yeah me sending extra E-mails here isn't exactly odd when I barely got any communication in the beginning.

''Spamming our email multiple times does not help - we have a set process in place, especially after our break-in that means emails are actioned in sequence.

To be honest, unless you remove the Trustpilot review, which is completely uncalled for, I am inclined to delay the process of this, all because you didn't receive an email back within 24 hours? Our auto-response states allow up to 72 hours.

I'm definitely not going to send this order with an outstanding review targeted at me, not what I stand for. You know we've had problems, it's just ridiculous.''

Funny how you first say ''Targeted at me'' and then use ''We had problems''

Very convenient and classic narcissistic behavior.

Targeted at you? It's targeted at your business and the way you handle it. I literally gave you money and didn't hear from you. You are a business. Do not use deflection to justify your lack in customer service.

Does this come across as professional to you? Blackmailing your customers like that?

I wouldn't care as much if this was worth a small amount but I paid a couple of hundreds of pounds here. Using so much money without any answers does make you worry.

''If people complain about our situation maybe they have better things to worry about''

Um no? It's a lot of money. And I don't actively want to be scammed. So yeah I do worry about it.

If the inquiry submission ticket system doesn't work phase it out and be specific about it. Finding the E-Mail wasn't exactly the easiest thing.

The guy even had the nerve to gaslight me into thinking ''I rejected'' the package myself when it was never even sent to begin with. The owner is blatantly lying here.

On their website they have a ''processing'' tab under your orders that changes into ''sent'' when the package is done processing. This never happened with my package and I never got an E-Mail or notification about this arriving in my country.

Steer away from this business. It's extremely unprofessional.

If you have a problem don't even bother with their customer service and don't give them money.
Apparently everything they do is 'your' fault.

But sure let the owner damage control with a reply down below my review. You as a customer need to figure out who to trust really. But at least I am not naive to these kinds of people.

Just to stress this point:

''I'm definitely not going to send this order with an outstanding review targeted at me''

He actively threatens to take your money and walk away unless you censor yourself.

Thanks for reading my review and have a great day! :)

The best quality merchandise, a great variety of products and absolutely sound team!

I came across Saitoworks at the Gravity Car Show and their stand was honestly one of the best there. The vibe, the cars, and the people behind the brand were amazing. You can tell they’re real car enthusiasts who put their heart into what they do. Their designs are clean, high-quality, and really capture that Japanese-inspired car culture feel. Definitely one of my favourite brands in the scene! 🇯🇵🔥

Premium products, great customer service. Cannot fault this company, run by one passionate guy who really does love what he's built.

Saitoworks one of the uks leading automotive clothing brands has the best quality goods best service clothing / stickers and Japanese trinkets are all amazing quality well worth the money,

Saitoworks has just launched there first uk store and it is a little slice of Japan when you walk in have a look on socials and you will see this amazing store.

An excellent business I’ve been using for years. Highest quality JDM gear in the industry. From sun strips (mines been on my car for 5 years now!) to nobori flags and clothing, Saitoworks is the best!

I attended Saitoworks in Hassocks on 18/10/2025. I left along with several other cars then received a message from the owner, Jon, saying ‘Shame. Please don’t ever return. Cheers.’ There was no context or explanation, nothing. I replied ‘Sorry why’s that?’. He replied ‘Zero tolerance. Every person has been warned, you send it up my road you’re banned. Not letting people like you jeopardise my livelihood with stupid bullshit like that. Same with the Camaro. Cheers.’ I replied ‘I’m not sure what u mean and I didn’t send it. But ok thank you’. I asked if I could return a T-shirt I had bought. I was not sure where this warning was as never spoken to him. Jon gave his opening hours and said to pop in to return the T-shirt for a refund. I misread the opening hours (which are different to the times on Google) and went over after work. When I arrived, the door was closed (no opening hours displayed or closed sign), lights were on, cars in the car park so I tried the handle, it was not locked. I went in, stood by the door and said Hello. A lady spoke to me but she wasn’t able to do returns so I asked her to let Jon know I had visited. I gave my name then left. I received an unpleasant email from Jon accusing me of trespassing when the shop was closed. He said my vehicle and details had been passed to the police. He accused me of heavy revving when I left again. The tone of the email was threatening and aggressive – ‘I’m not entirely sure what your problem is, but I heavily advise you stay away from this area else I will pursue legal action against you for several counts. I take these actions very seriously. If you’re looking for a refund on the items you purchased, this can now only be actioned upon receipt of posting the goods back to me.’ He said he did not realise it was me when he said I could return it in person. I said I had made a mistake with the opening hours I did not not revved when I left and that I was going to share my experiences on social media. I did not trespass because the door was not locked and Jon told me by email to return it. I went 1 or 2 steps inside then left as soon as I had spoken to the lady. Jon sent another aggressive email saying the opening hours and rather than accepting I had made a mistake, said Ishould have read the email properly. He made threats to contact a solicitor and take action for defamation and harassment over sharing on social media. It seems he is allowed to make a mistake about who was returning the T-shirt but I was not allowed to make a mistake over the opening times. He said the shutter was always up when the business is open. This is wrong as it was not up when someone else attended a day later. He says he has proof of my alleged antisocial driving but has not offered to share this with me, even though I vehemently deny it. His business is clearly in the wrong location but he blames visitors for any noise he claims their cars make. His business is geared towards attracting people with modified cars but he doesn’t like the noise modified cars make? He posted a video on TikTok whichinsults the type of people he is trying to get to visit! I have been refused the chance to return my item in person. He has sent a tirade of threatening and abusive messages, obtained my home address which I find quite disturbing when he sent the same letter by email and he has blown a small incident, which I deny, out of all proportion. Given my experiences with Jon, I would not return even if he apologised and removed my ban. If you have a modified car with an exhaust that makes any noise be very careful if you plan to visit. Jon will likely ban you. I continue to deny that I revved my car when I visited and Jonhas not provided any evidence to show that I did. There is a national speed limit in place from the pub. There are no other speed limit signs as you enter the industrial estate and no warnings regarding noise
Everything I have mentioned is documented in email as proof.
It’s now been 22days since I sent the item back and no refund issued.
Please send me your solicitor details as I need to contact them for giving you my address with out my permission what is against gdpr. Second of all the letter wasn’t from a solicitor it was sent by you trying to further more intimidate me