Phone answered quickly by a real person in England on a real phone. Very competent and polite, helpful and knowledgeable. And nice. Really felt like she cared. TBH I thought I'd stepped into a time ma... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
From the inital contact from Saffron to our appointment to discuss our account was first class. Kyle Stanway who we had our appointment with was both knowledgeable and friendly. He explained our... Zobacz więcej
So good to be able t go into the branch and talk to someone so knowledgeable and helpful . I can cope with all the online stuff but it is just so refreshing to be able to meet face to face with a prof... Zobacz więcej
I wanted to review my accounts to find the best options for my situation. Kyle was extremely accommodating with regard to our appointment time and talked through and executed my wishes in a refreshing... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Dane kontaktowe
1A Market Street, CB10 1HZ, Saffron Walden, Zjednoczone Królestwo
- saffronbs.co.uk
4,6
Doskonała
268 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy to contact. Feels like personal service.
The customer services are really easy to get hold of and don't make you feel rushed.
28 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
Hello, I'm so pleased to hear about your experience over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future
On the help lines they are very…
On the help lines they are very thorough and helpful when I didn't understand the interest process on my account
7 lutego 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
Thank you for your valuable feedback! We are pleased to hear that our helpline team provided thorough and helpful assistance regarding the interest process on your account.
At Saffron Building Society, we aim to ensure our customers fully understand their accounts and any related processes. Your satisfaction with the support you received reassures us that we are fulfilling this goal effectively.
Stacey
Stacey, the lady I spoke to was really professional and so helpful. It was pleasure to deal with a company with so much customer focus. Often lost in business now.
25 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
Thank you for sharing your wonderful feedback! We are thrilled to hear that Stacey provided you with professional and helpful service during your interaction.
At Saffron Building Society, we pride ourselves on our strong customer focus, and it’s rewarding to know that this made a positive impression on you. Your recognition of our efforts in delivering excellent customer service is greatly appreciated and serves as motivation for our entire team.
Zoe went beyond the call of duty.
Zoe went beyond the call of duty.
As pensioners she was extra patient.
A lovely personal telephone experience.
Sorted out our problem with great diplomacy.
Thank you Zoe a credit to your team
23 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
Thank you for your kind feedback regarding your recent experience with Zoe. We are thrilled to hear that she went above and beyond to assist you, especially with her extra patience as you navigated your concerns as pensioners.
At Saffron Building Society, we strive to provide a personal touch in all our interactions, and it’s heartening to know that you had a lovely experience over the telephone. Zoe’s ability to sort out your problem with great diplomacy is indeed commendable, and we will be sure to recognise her contributions to our team.
Your appreciation means a lot to us, and it motivates us to continue delivering exceptional service to all our customers. If you have any further questions or need assistance, please don’t hesitate to reach out. We are always here to help!
Freddy helped me resolve a problem in a…
Freddy helped me resolve a problem in a friendly manner
2 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
It's great to hear your feedback as we pride ourselves on our service!
Chi Cameron
I spoke this morning with Chi Cameron, as I had made an error on moving funds, via my mobile phone, from my Bank to Saffron Building society. I had made an error on my Saffron account number. Chi was extremely helpful, noted down the issue, and contacted the payment team. Within a few minutes, the issued had been resolved. I was impressed with her attention to detail and her ability to resolve my error.
17 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
Thank you for taking the time to share your positive experience with Chi! We are delighted to hear that she was able to assist you effectively after the error with your account number while moving funds.
It’s fantastic to know that Chi's attention to detail and proactive approach in contacting the payment team resulted in a quick resolution to your issue. We strive to ensure our customers feel supported and reassured during such situations, and it’s gratifying to hear that Chi exemplified this commitment.
If you have any further questions or require assistance in the future, please do not hesitate to reach out. We are always here to help!
Thank you once again for your kind words, and we look forward to serving you again.
More brilliant customer service from…
More brilliant customer service from SBS by Stacey this morning: explaining everything straightforwardly and with patience and humour. Thank you.
16 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
Good morning, thank you for taking the time to give us your feedback. I'm so glad to hear this and we look forward to speaking to you again!
Stacey
I phoned Saffron because I received a text to say I had requested to withdraw money from an account I hold with them. I had not made any request and I wanted to make sure my money was safe. Stacey is the latest in a long line of Saffron staff members who have been friendly, helpful, knowledgeable and thoroughly charming. It is always a pleasure to talk to a member of the Saffron family.
15 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
Good morning Tracey, I'm so pleased to hear about your experience over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Financial review took place on time. The staff member was polite, friendly and gave me all the information I needed
Very polite, friendly and highly knowledgeable member of staff gave me all the information I needed.
15 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
I'm really glad to hear your found the Financial Wellbeing Review beneficial and we look forward to speaking to you again!
Stacey was fabulous
Stacey was fabulous. Very knowledgeable and reassuring with the issue with my account. I felt extraordinary confident Stacey would sort everything out. Thank you Stacey
11 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
Thanks so much for your feedback, we pride ourselves on our service, so this is wonderful to hear.
Stacey
Stacey was able to guide me through the necessary steps I needed to answer my query. It was gratifying to be able to talk to her in person. She stayed on the line while I went through the steps to access my account. Thank you.
12 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
It's lovely to receive such positive feedback, thank you for taking the time to review us! I’m glad to hear we were able to support you with the log in process.
Easy of contacting society
Easy of contacting society. Ability of the agent, Stacey, to give me the information I required. She spoke in a clear and friendly manner.
11 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
Hello Dr Rowen, I'm so pleased to hear about your experience over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Dealing with somebody competent
Dealing with somebody competent, who asked the right questions, and took me quickly to my desired outcome. Stacey also explained what the follow-up would be in clear terms.
8 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
Thank you James for your review. We strive for excellent service so this is great to hear, we look forward to speaking with you again.
Stacey
Stacey, the assistant who helped me was very patient, kind and efficient in guiding me through the chain of unfamiliar and complex (from my perspective) net manipulations to help me to gain an online access to my account.
3 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
Thank you for sharing this, I’m glad to hear we were able to support you with the log in process. if there’s any way we need to adapt how we communicate with you, please do let us know and we’ll do our best to help.
Very professional customer service
Very professional customer service. Thanks
4 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
We strive for excellent service so this is great to hear, we look forward to speaking with you again.
Help at end of phone .
I had to phone twice as my phone wouldn't dill with my problem.The lady & the man I spoke to were extremely helpful & very patient with me being as I'm not very phone tech savvy.They guided me through each step to help me with my query.VERY happy.
2 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
Hello Janet, I'm so pleased to hear about your experiences over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
They genuinely care.
Every time I call or go into the society everyone is so pleasant and cannot do enough for you. It’s a breath of fresh air. And an actual branch on the high street! A rarity in itself.
2 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
Thanks for your feedback - it's great to hear. We hope to see you in branch again or speak to you over the phone again soon!
Zoe got to the point and solved my…
Zoe got to the point and solved my problem
2 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
Good morning, thank you for taking the time to give us your feedback. I'm so glad to hear this and we look forward to speaking to you again!
Simple and straightforward.
Simple and straightforward.
So lovely to be able to give instruction by telephone. Zoe was more than helpful in following my investment instructions. A pleasure to do business with her.
2 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
Thank you for sharing this, I’m glad to hear we were able to support you with your instructions. Please let us know if there's anything else we can help with in the future.
Fantastic personal service
Stacey was super helpful clear and nice to chat to. Made dealing with finances a pleasure. Its the sort of service you don't get from most financial institutions and it makes saffrom walden BS stand out
2 lipca 2025
Opinia niezależna
Odpowiedź od Saffron Building Society
Thank you for reviewing us Jon, I'm so pleased to hear about your experience! We look forward to speaking with you again soon.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.