Great service, Delivery & Product. I used both Roxil wood protection liquid.(Applied by Sprayer) and the wood protection cream.( Applied by brush). Both were easy to use and have sealed my outbuildin... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a very very pleasant surprise today! Could not believe the post sales customer service could be so good. Thank you, Kelsey. I had filled an enquiry form asking if storm dry cream can be used on... Zobacz więcej
The actual product itself is great. It does work to some extent and it does kill spiders on contact although not instantly. But I have definitely seen a reduction. Fast dispatch by the company, but po... Zobacz więcej
I do like Safeguard products and delivery is excellent. But I do find all the wood treatment quite complicated. It would be helpful is I could say "Treat my Shed" and you could provide a list of opt... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Safeguard Europe
Napisane przez firmę
Equipping the construction and home maintenance industries with the expertise and materials they need to protect buildings since 1983.
Contractors
Housing Associations
Home Renovators
Building Construction and Maintenance Companies
Damp-proofing specialists
Stormdry
Dryzone
Dryrod
Drybase
Roxil
SoluGuard
Oldroyd
NOPE!
The British Board of Agrément
Energy Saving Trust
Our industry-leading Research & Development Laboratory has designed a range of highly effective environmental control materials to protect homes against damage.
Our products are regularly specified by Architects and Chartered Surveyors in Structural Waterproofing across the country.
Our products are used by:
The UK home of trusted brands like:
We develop, manufacture and distribute our products in-house at our Horsham, UK Headquarters.
Renowned for our technical know-how and highly effective solutions, the Safeguard product ranges are rigorously tested and independently verified. Fpr instance, Stormdry Masonry Cream has been tested and verified for effectiveness and energy-saving capabilities by:
The Safeguard technical team devises and delivers an extensive curriculum of RIBA-approved damp-related training webinars that are free to access.
Our dedicated Customer Care and Technical Team is always happy and willing to offer support and guidance at our UK-based call centre.
Dane kontaktowe
Redkiln Close, RH13 5QL, Horsham, Zjednoczone Królestwo
- 01403 210204
- info@safeguardeurope.com
- safeguardeurope.com
4,7
Doskonała
781 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very good customer service issue with a…
Very good customer service issue with a fan, no quibble courier delivered next day lady who help on the phone so polite and clear in what would happen, I judge a company on what they do when something goes wrong and these was brilliant 👏
16 czerwca 2026
Odpowiedź od Safeguard Europe
Good Morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience and our team was able to rectify this issue.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Odpowiedź od Safeguard Europe
Good Morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Odpowiedź od Safeguard Europe
Good Morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Odpowiedź od Safeguard Europe
Good Morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
You only get 5 stars when it is…
You only get 5 stars when it is delivered on a silver platter.
13 czerwca 2026
Odpowiedź od Safeguard Europe
Good Morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Prompt response
First order damaged during delivery. They very promptly acknowledged my message and immediately sent out replacement.
12 czerwca 2026
Odpowiedź od Safeguard Europe
Good Morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience and our team was able to rectify this issue.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Superb service from the office team
Superb service from the office team, after DHL caused a problem with delivery. Ordering system is easy and quick. I will definitely use Safeguard again, and I would recommend them.
9 czerwca 2026
Odpowiedź od Safeguard Europe
Good Morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Odpowiedź od Safeguard Europe
Good Morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Delivery was very good within 2 days…
Delivery was very good within 2 days only just used the product so will have to wait until weather changes.
9 czerwca 2026
Odpowiedź od Safeguard Europe
Good Morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Odpowiedź od Safeguard Europe
Good Morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Odpowiedź od Safeguard Europe
Good Morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Very Poor on All Counts
Basically . . . Next Day Delivery - Make Up Your Own Mind . . Summary – As general Builders We Usually Buy the Dryzone Damp Course Cream Via Local Merchants but They Have Stopped Stocking it Due to the Expiry Date – This Our First Order Direct With Dryzone {Safeguard} on 3/6/26 . . . Our Order Has Been 'Delayed' on the Tracking with DHL since 7.06am Last Thursday 4/6/26 . . As of Yesterday 8/6/26 DHL Email Says 'At Sortation Facility' they Will Deliver Thurdsay 4 June – Yes Thats Last Thursday – 5 Days Ago . . We Contacted Safeguard 3 Days Ago and They Confirmed it Would be Delivered Yesterday 8/6/26 . . . Yep Still No Parcel . . Tracking Still Says 'At facility', Therefore As This is Written We Are Still Without Our Order - Our Customer is Waiting and Weve Had to Postpone the Job / Losing Money . . . So Moral of the Story = Dryzone Products are Actually Ok, But Their Customer Service Does Not Work and Their Chosen Courier is Beyond Useless - Dragging Them Down and Damaging Their Business . . . Frankly Any Excuses Containing the Following 'Unfortunately They Are a Third Party Courier and We Have No Control' or Similar Carries No Weight Whatsoever as Our Answer Would be Unfeasibly Simple – They Actively Choose to Use Arguable the Worlds 2nd Worst Courier - Pay the Extra 37 Pence and Get DPD to Do it – Overall We Cannot Recommend Dryzone or Safeguard as Entering the 7th Day From Order We are Still Without the Products and Tracking Still the Same After Being Reassured We Would Have Them Yesterday . . . Overall Very Poor on All Counts . . .
Hi Jack . . . Thanks for the Reply and Your Words . . . However In Sincerity I Shall Lay Bear the Further Facts From Today (9/6/26) – Mainly So that You Can View the Situation in Absolute Black and White . . . Summary - After My Further Emails to info@safeguard Early This Morning - Delivery Today 9/6/26 was Confirmed but Unfortunately No One Could be Available to Accept the Package as We Were On-Site Working and Frankly Too Many Days had Elapsed with No Delivery . . . So We Stipulated the Parcel Had to be Deposited into The 'Secure Lockable Parcel Storage Box' at the Delivery Address – The Photos We Relayed Earlier to Your Operative Tagged 'Tiegan' Show the Successful Delivery Made by DHL at 14:38pm Today . . . To Confirm the Box was Thrown on the Properties Side Pathway - Condition = Wet, Smashed, Pretty Much Fully Open and Most Importantly 60% of the Order Completely Missing . . . So at Approximately 4:07pm When We found It We Relayed This Information, With the Photos to 'Teigan' [Fair Play – Appears Switched-On and Responsive] Who Has Confirmed the Missing Items Would be Shipped Out Tomorrow for Delivery on Thursday 11th June . . . So In a Nutshell – If We are Very Lucky – After Numerous Days, Large Quantities of Effort and Time on Our Part to Chase, Impart and Relay Information in an Attempt to Merely Receive our 'Next Day Delivery' Purchase - We May Get What We Originally Ordered by Sometime This Coming Thursday . . . Finally for Clarity the Order Number is 3ee0124 . . . Regards Rob
9 czerwca 2026
Opinia niezależna
Odpowiedź od Safeguard Europe
Good Afternoon
Please accept our most sincere and unreserved apologies for the severe delay in receiving your order, and for the incorrect reassurance you were given by our team regarding a Monday delivery.
As contractors, we know that your time is quite literally money, and that your professional reputation relies heavily on the materials arriving when promised. We have let you down on both counts, and we are incredibly sorry for the disruption and financial impact this has caused to your project and your customer relationship.
The choice of logistics partner is ours, and when they fail to deliver, it is our responsibility. You trusted Safeguard to get our product to your job site on time, and we did not fulfil that trust.
We want to get your team back on site as quickly as possible. We would like to offer the following immediate action today (Tuesday, 9th June):
If you can get in touch with us directly and provide your order number. We will be able to provide the following action to resolve this issue.
We can authorise a brand-new order of your original purchase to be packed immediately. We will ensure this is dispatched today via a different courier for a next working day delivery.
If the original DHL parcel does eventually arrive, please feel free to keep it with our compliments for a future job, or let us know and we will arrange a hassle-free collection at our expense.
Please contact us directly at 01403 210204 or via email at info@safeguardeurope.com, so we can arrange this and get this replacement dispatched for you as soon as possible.
Thank you for your candid feedback. It is a sharp reminder of where we must improve, and I hope we can have the opportunity to restore your confidence in Safeguard.
Kind regards,
Jack
Safeguard Europe Ltd.
Odpowiedź od Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Odpowiedź od Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Quick dispatch & delivery item as…
Quick dispatch & delivery item as described. Highly satisfied & highly recommend, if like me have high humidity property & need to keep an eye on it.
24 maja 2026
Odpowiedź od Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Carpet Beetle invasion
Needed product for carpet beetle invasion. Well priced products with good reviews. Ordered. Delivery fast and free. Not the easiest of websites but job done
26 maja 2026
Odpowiedź od Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Excellent customer service
Prompt dispatch of order and prompt confirmation. Excellent customer service when there was a problem with delivery (not the fault of Safeguard)
20 maja 2026
Odpowiedź od Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Excellent service commitment, sound free advice at good value.
Prior to making decision on product required and placing order i contacted Safeguard Europe(SE) (via web based email submission) as i had received conflicting comments from persons on what product was suitable for my project which related to a suitable water repellant for external stonework. I have to say i was pleasantly surprised as by next day i received a phone call from SE's technical department. The young lady who called (Teigan) had clearly read my query as she understood the nature of my request and potential pitfalls. She was in no rush, patiently dealing with my queries, and went through relevant aspects of the product suitable to my needs (She also followed up with technical document e mailed to me to confirm details of product discussed). It was an excellent service, free of charge, and included no pressure to purchase from SE. Due to the service i decided to place my order directly to SE rather than elsewhere with other on-line suppliers. Their service commitment to give time, assist and advise, with no charge made me trust and want to do business with them - so i did. It was easy to place my order with them on-line and i was gob-smacked when the order acknowledgement stated 'next day' delivery as 'standard'. I was in no particular rush but this was excellent news. Unfortunately the service was let down when i checked the tracking link with DHL, courier. They had received the parcel at their depot but stated that there was a 'delay' however they still showed 'next day'. After staying in all day, monitoring link and seeing no change i had to go to DHL link and readjust delivery date. No explanation of delay but it spoiled the initial expectation, i was not in a rush, and DHL did deliver on the 2nd arranged date but i mention this as SE may wish to consider whether their chosen courier, DHL in this case, can meet their high level service commitment. However, SE's service was second to none, hence my score. The product is not cheap but SE were actually better priced than many of the other on-line suppliers.
27 maja 2026
Professional customer service
Professional customer service, right product (albeit a bit pricey), quick delivery.
25 maja 2026
Odpowiedź od Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Odpowiedź od Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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