Placed an order for 2 x 10kg bags of adult food and 1 x 10kg bag of puppy food. Took 5 days to arrive and there was no puppy food in box. Emailed immediately and was told the 10kg bags were out of sto... Zobacz więcej
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Fantastic product and really good prices! We have not looked back since changing. Our dobermann Bear absolutely loves it❤️ What a great idea being able to purchase a sample pack too so you are sure it... Zobacz więcej
We have the Darf puppy cold pressed food for our Bernese Mountain Dog puppy. Loves it and us thriving on it. It was recommended by a nutritionist as we wanted something close to raw, without being raw... Zobacz więcej
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Ordered Sunday and delivered (free delivery) on Tuesday. One of the few suppliers of Darf Dog Food - very reasonably priced. Have previously contacted them via e mail and they have always responded... Zobacz więcej
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Informacje dotyczące firmy
O Sabre Pet Food
Napisane przez firmę
🐾 Exclusive premium pet food brands in the UK
🐾 Natural, high-meat nutrition for dogs & cats
🐾 Fast delivery and savings with Subscribe & Save Service
Sabre Pet Food is a UK pet food supplier of exclusive European pet food brands, including premium brands such as Alpha Spirit, Ydolo & DARF.
We work directly with leading manufacturers to bring unique, high-quality pet foods to the UK that you won’t find anywhere else. Our carefully selected ranges focus on natural ingredients, high meat content, and balanced nutrition, helping pets enjoy a diet inspired by their natural feeding instincts.
From nutrient-rich dry food to products designed around raw-inspired nutrition, everything we supply is chosen to support pets’ health, energy, and wellbeing.
Alongside exceptional products, Sabre Pet Food is proud to provide friendly and reliable customer support.
Our team is available via phone on 0800 229 4010, by email at customerservices@sabrepetfood.co.uk, and through our live chat via our website www.sabrepetfood.co.uk.
Our team is available Monday to Friday, 9am - 5pm (excluding bank holidays). Our opening hours may vary during busy periods such as Christmas.
Sabre Pet Food is part of the TruNet Group, an international group dedicated to bringing innovative products to markets around the world.
Dane kontaktowe
Sabre Pet Food, TruNet House, Ivanhoe Business Park, LE65 2UZ, Ashby-De-La-Zouch, Zjednoczone Królestwo
- 0800 229 4010
- customerservices@sabrepetfood.co.uk
- sabrepetfood.co.uk
Save up to 10% off & FREE UK delivery*
4,6
Doskonała
173 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
My review is for Sabre Ireland.
My review is for Sabre Ireland.
When they had a supply problem with my subscription order they went "above and beyond" to help me out. They also sent me free samples for my dogs to try out. Can't praise them enough.
1 września 2025
Opinia niezależna
Absolutely fantastic site ..
Absolutely fantastic site for finding high quality products that my fussy dog absolutely loves. Will definitely be using this site again.
14 sierpnia 2025
Opinia niezależna
Odpowiedź od Sabre Pet Food
Thanks Andrea for taking the time to leave a lovely review! We’re so pleased you’ve found high-quality products that are fussy dog approved! (we know that’s the ultimate test 🐶). We really appreciate your support and look forward to serving you again soon. Team Sabre🐾
Never Buy from Sabre Pet food.
Never Buy from Sabre Pet food.
We purchased 12kgx7 bags of alpha spirit wild fish, we found lots of plastic pieces inside the food. ( as u guys know, seen many same reviews) . We provide then pictures and dates but they don’t want to pay for the refund.
Our dog has problem with his stomach( we paid for allergy test and everything we coulnd’t find out with our vet what can be the issue ) then we stopped this food and he is fine now . ( we still on wild fish but from other website and other brand. We gonna post the pictures and emails everywhere as we have lots of followers on tiktok and indtagram. U will able to search is ( Sabre Pet Food- Be aware) . Im promise u will able to search it because of the amount of views etc. ) this website is a ***
3 lipca 2025
Opinia niezależna
Odpowiedź od Sabre Pet Food
Dear Patrik,
I would like to take this opportunity to reiterate our apologies. It is clear you feel our team did not provide a satisfactory resolution to your concerns, despite us offering a significant refund and putting you in touch with a registered veterinary professional, who was able to offer advice and reassurance.
However, there are several important factors your review does not mention:
The first order placed under your account was on 23rd January 2025. Your most recent order was on 19th April 2025. Between these dates, you placed a total of 7 orders. The first time you contacted our team regarding any issues was on 3rd April. Upon receiving this initial communication, we refunded the full amount for the order in question.
It was only after receiving this refund that you informed us of further issues relating to previous orders. As you were unable to provide specific details (e.g. which orders were allegedly affected, or how many), we requested, on 7th April, that you supply images of the affected food. This is standard procedure in line with our complaints policy. It allows us to assess the nature of any issues and raise them with the manufacturer, if necessary. Although you stated you had taken photographs, none were shared with us at that time, and we did not hear from you again until June.
Between 7th April and you reestablishing contact in June, you placed a further two orders for the same product. In the absence of additional correspondence, and based on your continued purchases, we reasonably concluded the matter had been resolved. However, when you did contact us again, you stated that all orders received from us had been contaminated with plastic. This contradicted your earlier claims. At that point, you also informed us you had contacted the manufacturer, Alpha Spirit directly. Until then, you had provided no details of this communication or the issues raised with them—aside from the order we had already refunded.
Given the seriousness of your new claim—that seven consecutive bags contained plastic—we escalated the matter to Alpha Spirit as a priority. They were understandably concerned and requested the material you alleged to be plastic be sent to them for testing. However, you advised you had already disposed of the material, despite not having been advised to do so. For the 4 initial orders you subsequently claimed were also affected, we were not in a position to advise you regarding disposal, as you had not informed us of any problem at that time.
Without further evidence or samples, Alpha Spirit was unable to investigate further. Based on the information available, they concluded the material you described was likely small fragments of bone or cartilage. Given their product contains 85% whole fish, such inclusions are to be expected and can be beneficial to dogs’ diets.
As a gesture of goodwill—and to enable you to purchase an alternative product—we offered a further refund, in addition to the one previously issued. This second refund covered the two orders placed between April and June and brought the total value of refunds offered to over £200. We advised you this was our best and final offer. It is clear you were not satisfied with this, as you have since posted multiple negative reviews across various platforms and threatened to post on social media. These reviews contain claims we consider false and defamatory.
Finally, we would like to make it clear that, unlike some companies, we do not offer refunds in exchange for the removal of negative reviews. We have also observed you frequently post similar reviews, which appear intended to obtain additional refunds.
We have now exhausted all reasonable steps to resolve this matter. While we regret that you are unhappy, we believe we have acted fairly and in good faith throughout. We believe we cannot continue to supply you with our products and ask that you make no further purchases from us.
Yours sincerely,
The Team at Sabre Pet Food
Placed order on Thursday paid with my…
Placed order on Thursday paid with my card. Delivered Friday by DPD . Well packaged happy dog happy me, what’s not to like.
1 maja 2025
Opinia niezależna
Odpowiedź od Sabre Pet Food
Ordered Thursday, delivered Friday, happy dog by the weekend, we love to see it! 🚚🐶 We’re so glad everything arrived safely and that both you and your pup are pleased. Fast delivery, well packed parcels and wagging tails is exactly what we aim for. Thanks so much for sharing the love! Team Sabre 🐾
Absolutely amazing site
Absolutely amazing site. They stock very high quality brands at reasonable prices. The darf is fantastic as are all the Alpha Spirit. I wasted my money for years buying expensive but poor quality food. My dogs have gone from doing 4 poos a day to 2 a day. The freeze dried raw kibble is easy to digest and both my dogs behaviour have changed for the positive. I compete with both dogs and the intensity they have for training has dramatically increased after Alpha spirit. I've pretty much got my orders next day which makes planning ahead really easy. I would advise anyone I met to use this site. Oh and on a side note I see people in the reviews mentioning legumes or peas as a dangerous ingredient. There has been very very limited research done on their effects but at such low levels I highly doubt the negative impact of legumes. If you are worried stick to Alpha Spirit that contain none at all. Regardless a 5 star site that I will use over and over again.
2 kwietnia 2025
Opinia niezależna
Odpowiedź od Sabre Pet Food
Thank you so much for your fantastic review Gareth! We really appreciate your support and kind words. It’s brilliant to hear the positive changes you’ve seen in digestion, behavior and training performance, especially as you compete with your dogs! 🐾 We’re also glad our next-day delivery makes life easier. Thanks again for your recommendation, it means a lot to the Sabre team.
BUYER BEWARE
There are some very good foods sold here, like Darf Complete, which I have nothing but positive reviews for. However, Sabre is now selling Orygo, a brand that advertises Legumes as a main ingredient. You can very easily google “legumes and DCM in dogs” and find that legumes are poisonous to dogs. They block dogs from absorbing taurine which causes heart failure! Numerous reports from vets and studies support this. The studies that claim to disprove it are biased and unreliable (very small sample size, very short length of time to observe effects which may take a long time to show up in a dog’s health, etc).
Just to do a good deed, I emailed Sabre. The customer service person was clearly out of her depth so she copied in their very arrogant on staff veterinarian who had never read the reports and made no effort to do the research. Instead of saying “thank you for bringing this to our attention, we will do our due diligence and look into this,” he very rudely shot back that he’s “satisfied” that legumes are safe for dogs.
I highly endorse Darf Complete. And you can only buy it from Sabre, unfortunately. But I may go back to Markus Muhle just to avoid supporting such arrogant, ignorant incompetence.
Do your own due diligence and research legumes and DCM in dogs. Avoid any dog food with peas or other legumes as a main ingredient.
4 marca 2025
Opinia niezależna
Brilliant service
Hayley is a superstar! This company do extremely generous samples of great quality food and all you have to do is pay for the postage. There was a little hiccup with mine but this was resolved really quickly. Really lovely, genuine, human-feeling service. They don’t make them like this any more! Thank you :)
21 stycznia 2025
Opinia niezależna
Odpowiedź od Sabre Pet Food
Thank you Lauren for leaving such a lovely review about our service and our team! We're glad we were able to sort the small issue out swiftly and you are satisfied. Thank you again for choosing Sabre!
Great customer service!
I honestly love this company! I order pet food with a subscription and it arrives on time and cheaper than elsewhere. I have also accidentally double ordered and the customer service was fabulous. Cancelled one of the orders and confirmed quickly.
27 grudnia 2024
Opinia niezależna
Odpowiedź od Sabre Pet Food
Thank you so much for your amazing feedback Ellie! We’re so pleased to hear that you’re enjoying the subscription service and that our team was able to sort that out quickly and smoothly for you.
Thanks again for taking the time to share your experience and for being part of our community, we really appreciate your support!
Had an excellent experience so far
Had an excellent experience so far when ordering food for our dog on two occasions. Speedy delivery with items always arriving next day with DPD. Can’t complain.
8 listopada 2024
Opinia niezależna
Odpowiedź od Sabre Pet Food
Thank you so much for your lovely feedback. We’re really pleased to hear you’ve had an excellent experience with us so far and that your orders have arrived quickly and reliably! We truly appreciate you taking the time to share your experience, and we look forward to continuing to support you and your dog - team Sabre.
I've been using Sabre pet food to…
I've been using Sabre pet food to supply my 3 dogs for the last 18 months. All through perfect customer service. Always on time quick delivery also great communication. I have a subscription if I need to change delay or bring forward it's done promptly. Great company and products
8 września 2024
Opinia niezależna
Odpowiedź od Sabre Pet Food
Thank you so much for your continued support Amanda!
We’re delighted to hear that both our customer service and delivery have consistently met your expectations, and that you’ve found the subscription service easy and flexible to manage. We know how important convenience and reliability are when feeding three dogs!
Thanks again for taking the time to share your experience. We truly appreciate you being part of the Sabre community.
Excellent customer service
The service provided by this company is second to none. Provided you place an order before 2:00 p.m., without fail, the order is delivered by DPD the following day. Customer services are always available on the telephone, and you are not left waiting in a queue. If you do encounter an issue, they move mountains to sort it out without any form of quibble. It's too early to rate the dog food I purchased, however, It's the only brand I've managed to find that doesn't add a nasty, artificial mineral pack to the recipe. Such mineral packs often include suspected carcinogenic additives.
10 października 2023
Opinia niezależna
Odpowiedź od Sabre Pet Food
Thank you so much for your incredibly kind words. We’re delighted to hear that you’ve had such a positive experience with our delivery service and customer support, providing a fast, reliable service with real people on the end of the phone is something we work very hard to maintain.
We also appreciate your comments about our dog food. Our approach has always been to focus on carefully selected ingredients and transparent formulations. We’re pleased that this aligns with what you were looking for.
Thanks again for taking the time to share your experience, it truly means a lot to the Sabre team.
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