RYAN London Recenzje 

88
Wynik TrustScore: 3.5 na 5

3,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I was looking for a real leather case for iPhone and was delighted to find a local business making great looking products for tech. I recently purchased an iPhone Case and an AirPods case. Order... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

First the shipping took a long time (ordered Friday night, shipped on Monday first working day but didn’t arrive till Thursday). Royal Mail 48 hours, not the sellers fault, but could consider... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I've been buying Ryan's phone cases (the simple leather slip-case style) for a few years now. Currently on my third, and that's only because I've replaced my phone with a larger model each time -... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

SUPPORTED THIS COMPANY AND PURCHASED CASES FOR EVERY NEW PHONE I HAVE PURCHASED. RECENTLY I ORDERED A CASE THE BOTTOM SNAPPED WHERE THE CHARGE PORT GOES. THEY SENT A REPLACEMENT, NOT EVEN A MONTH LATE... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

88 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

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3,3

Wszystkie recenzje

(88)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 15

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Oceniono na 5 z 5

Great company, top quality products

First bought a case for my AirPods. After a year, it’s still perfect, and has developed a really nice patina. Just got a case for my iPhone. It arrived in 3 days, and that’s with personalisation. The fit is perfect, MagSafe works well and buttons are easy to press. Overall, highly recommend this company.

16 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent handcrafted phone case

I ordered an iphone leather sleeve -the service was prompt and the product arrived beautifully made, I cannot fault it in any way and it is a perfect fit for my phone-I would recommend this company and buy further products from them in future

15 kwietnia 2024
Opinia niezależna
Oceniono na 1 z 5

Ordered an Iphone case

Ordered an Iphone case, they sent the incorrect one. They denied this and said the one I was sent was the same as the one I ordered, clearly not. Not helpful and made no effort to resolve the issue. Returned for a refund. I would expect better service for a company selling premium priced items.

10 kwietnia 2024
Opinia niezależna
Logo RYAN London

Odpowiedź od RYAN London

Dear Customer,

We want to clarify that we do not offer suede leather cases, although you mentioned we do. Our selection consists solely of smooth leather cases. Right after you reached out to us, we provided a prepaid return label. We swiftly resolved your issue within 20 minutes, doing our utmost to fulfill your requests. We hope you find the perfect case that you are looking for.

Oceniono na 2 z 5

Can't recommend their leather phones cases.

I bought a leather case from them for my iPhone 15 Pro.

Had it for about a month and just by putting it in and taking it out of my jeans pocket the corners had started to wear off. The leather is really thin. I contacted their support and was basically told I must have dropped it. So not much help.

Since then I did actually drop it and the leather tore off the side of the case. It's really thin and not very well made. So I threw it and replaced it with a different one.

If I needed a laptop sleeve I might get one of their leather sleeves because that doesn't really have the potential to be damaged as much as a phone case. But I couldn't recommend their leather phone cases.

22 lutego 2024
Opinia niezależna
Logo RYAN London

Odpowiedź od RYAN London

I'm truly sorry to hear about the issues you've experienced with our leather iPhone 15 Pro case. We deeply appreciate you bringing this to our attention. It's important to us that we closely review all feedback and images sent to us by our customers to ensure we understand the nature of any problems encountered.

From our assessment by the email, it seems that the wear on your case wasn't due to dropping it, but more likely from scratches, possibly from keys or other sharp objects. Leather, being a natural material, can be prone to such marks over time. While we understand this may be disappointing, please know that these marks can add character and uniqueness to each piece. However, we also get that you expect your case to withstand daily use without such noticeable wear.

To help with the current wear on your leather case, we recommend the application of a high-quality leather conditioner. This can often help to reduce the appearance of scratches and marks, rejuvenating the leather to some extent. If you need recommendations on which product to use or how to apply it, we're more than happy to guide you.

We sincerely apologise for any inconvenience this has caused you. Your feedback is invaluable in helping us improve our products and customer service. If there's anything more we can do to assist you, or if you'd like to discuss this further, please don't hesitate to reach out.

Oceniono na 2 z 5

Not the best fit

Purchased a closed bottom iPhone 15 pro max case. Not the best fit. Phone always pops out of the bottom left corner, and have to keep pushing back in. Leather feels good. But I'd expect that for the price. I lost the original packaging therefore can't return. I don't know if my case was defective but I won't recommend due to the fit.

24 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Beautiful product, excellent service

Had some questions about personalisation after I'd placed my order of a green and orange MBP case...Jun was so helpful at every stage. Just received my case today and it is beautifully made. I am a perfectionist with crafts and I cannot fault it...so happy and a wonderful high class company who care about their customers.

23 grudnia 2023
Opinia niezależna
Logo RYAN London

Odpowiedź od RYAN London

Thank you for your kind words! We're delighted to hear you're happy with your green and orange MBP case and our service. Enjoy your beautifully crafted case!

Oceniono na 5 z 5

Exceptionally brilliant service and superb products

Forget the brilliant products for a second, we’ve just experienced the best customer service I can remember!
Slight mishap - a Christmas present ended up in the recycling by accident and we only realised at 5pm on 21st December after bin collection day! I placed a replacement order thinking we’d have to give a belated gift and emailed Ryan London just as a plea if they knew of any way to help.
It’s now 23rd and the tracking shows it will hopefully be delivered today! Ryan London emailed me and phoned me to check if what they proposed to do to get the gift to me was ok and even refunded my postage as they thought a different method may be more likely to get here. I cannot thank or recommend this company enough.
Their products are high quality and we’ll definitely be repeat customers.

23 grudnia 2023
Opinia niezależna
Logo RYAN London

Odpowiedź od RYAN London

I'm absolutely thrilled to hear about your positive experience with our customer service! We always strive to go above and beyond for our customers, and it's heartwarming to hear such wonderful feedback.

Enjoy your product, and thank you for choosing Ryan London. We're looking forward to serving you again in the future!

Oceniono na 5 z 5

Best leather iPhone case I’ve ever had

I ordered a new case for the iPhone 15 Plus and I can honestly say that after so many years living with the genuine Apple leather cases, quality of Ryan London cases is something completely different. Everything from packaging, delivery speed, colour and quality of the leather is top notch and I won’t go for a new case anywhere else anymore. It’s also great being able to support a small business in an industry dominated by cheap and second rate products. Thank you guys!

14 grudnia 2023
Opinia niezależna
Logo RYAN London

Odpowiedź od RYAN London

Thank you so much for your amazing review! We're absolutely delighted to hear that! It's customers like you that make our day and motivate us to keep up the quality. Thanks a bunch for being awesome!

Oceniono na 5 z 5

Iphone Case Fits Perfectly Looks Amazing

I recently purchased an iphone 14 pro leather case from Ryan London the phone case arrived very quickly and well presented it fitted perfectly snug and looks amazing if your looking for a leather iphone case I recommend you get one from RyanLondon

1 listopada 2023
Opinia niezależna
Logo RYAN London

Odpowiedź od RYAN London

Thank you for your fantastic review! We're thrilled to hear that your iPhone 14 Pro leather case from Ryan London arrived quickly and fits perfectly. It's great to know you're loving the look of it. We appreciate your recommendation and are so glad you're happy with your purchase.

Oceniono na 5 z 5

Been searching for a long time for…

Been searching for a long time for quality leather iPhone covers and sleeves and I am very picky. Started off with the iPhone 15 Pro Max sleeve - wow 🤩, immediately ordered one for my wife as well. This morning my early preorder of the Leather iPhone 15 Pro Max Shell Case Metal arrived….so very happy with it. Fantastic fit, quality, smell!

2 grudnia 2023
Opinia niezależna
Logo RYAN London

Odpowiedź od RYAN London

Hi Russell, Thanks a lot for your amazing feedback! We're thrilled you love the iPhone 15 Pro Max sleeve and case. Your appreciation for the quality and fit means the world to us. Enjoy them!

Oceniono na 1 z 5

Manglende told

De sørger ikke for at svare told på forhånd, så du kan regne med at få en ekstra-regning + håndteringsgebyr fra PostNord inden du får varen i hånden. Deres support siger at "sådan er det bare".

Sørg derfor for at lægge 25% + 150 kr til prisen (og en uge til levering), så har du varens reelle pris.

8 listopada 2023
Opinia niezależna
Logo RYAN London

Odpowiedź od RYAN London

Dear Morten,

Thank you for reaching out to us and bringing this issue to our attention. We apologize for any confusion or inconvenience caused by the unexpected import taxes you incurred on your recent purchase.

We understand that it can be frustrating to receive additional charges that were not clearly communicated during the checkout process. We want to assure you that we strive to provide transparent information regarding shipping and taxes on our website.

The possibility of import taxes and duties in our shipping terms, which can be found on our website here:

https://ryanlondon.com/pages/shipping#id-shipping-information.

It is indicated on the shipping below personalisation section on our website.

However, we acknowledge that this information may not have been prominent enough during the checkout process.

We take your feedback seriously, and we will address this issue with our team to ensure that we improve our communication regarding import taxes and duties. We will explore options to make this information more visible and clear at the checkout page, so our customers can make informed decisions.

Please note that as an online retailer, it is common practice that import taxes and duties are not covered by the seller. However, we understand that this may not have been clearly communicated in your case, and we apologize for any confusion caused.

If you have any further questions or concerns, please don't hesitate to reach out to us.

We appreciate your feedback and will continue to work towards providing the best possible shopping experience for our customers.

Oceniono na 5 z 5

Bought a black leather case for my 15…

Bought a black leather case for my 15 Pro Max and I am very happy. The quality is as good if not better than previous official leather cases. Comes with a proper action button unlike a lot of other cases. Really happy I went for this case!

21 października 2023
Opinia niezależna
Logo RYAN London

Odpowiedź od RYAN London

We're thrilled to hear that you're happy with the case. Thank you for the support!

Oceniono na 1 z 5

Small local business with a backstory but be warned, all is not as it seems!

Small local business with a backstory. In reality, leather iPhone cases are claimed to be locally handmade but are absolutely not. I preordered an iPhone 15 pro max leather case, it was delayed and only received well after the phone had launched. When I queried the local claim I was advised they are still handmade but not locally. I was unimpressed with the quality of the item upon receipt and have returned for a a refund. Communication was good but I prefer action over words. When I choose to support a small business, I do not expect to find things are not as claimed! It is a shame as had it lived up to the claims I probably would have purchased other items.

17 września 2023
Opinia niezależna
Oceniono na 5 z 5

Great craftsmanship!

I’ve just received my Ryan London tan Leather case for my Apple iPhone 15 Pro, and absolutely love it! It’s beautifully made, fits the phone like a glove, and smells/feels gorgeous. The buttons feel good, are well aligned, and it’s nice to see a proper button for the new iPhone 15 Pro ‘Action Button’ (rather than the ‘hole’ seen in other manufacturer’s cases). No-one asked Apple to stop making leather iPhone cases (their new ‘fine-weave’ case is a poor ‘premium priced’ substitute and I found is prone to severe scratching and damage) , however the Ryan London leather case looks and feels as good as Apple leather cases used to be years ago. This is exactly the case that I wanted to make my new phone feel and look special. The rim around the front screen is genius and reduces the likelihood of getting a scratched screen - ditto the raised border around the camera lenses ‘bump’. Do yourself a favour and get one of these cases for your new phone!!

24 października 2023
Opinia niezależna
Oceniono na 5 z 5

Super!!

Purchased a sleeve for my new i phone 15. It’s divine, what wonderful workmanship, great quality and fair price. Thank you - very happy

12 października 2023
Opinia niezależna
Oceniono na 5 z 5

Superb quality and super funky colour dog collar and lead

Thank you so much for Bojo’s new pumpkin orange leather collar and lead. The quality of superb! He looks so handsome.The free name embossed on both is an added bonus
Quick delivery and fantastic quality as with all the products I have purchased from you.
I highly recommend this great company.
Thank You guys ❤️

6 października 2023
Opinia niezależna
Logo RYAN London

Odpowiedź od RYAN London

Thank you Carolyn for your amaing feedback. We appreciate your support!

Oceniono na 5 z 5

Cannot fault this company!

Cannot fault this company. I have 2 dog collars and now a harness. The customer service is immense. The products are quality.
I have a cocker spaniel who is in and out of the woods for fun and eventhough I thought at first the prices were expensive, I now feel that they are worth every penny as they last a lifetime and come in great colours also!

29 września 2023
Opinia niezależna
Oceniono na 5 z 5

Great service from Ryan London

Great service from Ryan London. Tried out their leather glasses case which is amazing. Top quality materials and craftsmanship! Good communication and fast delivery! Would recommend!!

27 września 2023
Opinia niezależna
Logo RYAN London

Odpowiedź od RYAN London

Thank you for your feedback! We appreciate your support!

Oceniono na 5 z 5

I have purchased four full collar lead…

I have purchased four full collar lead and harness sets from this company. I absolutely love the quality, look and feel of the products and strangers always compliment how lovely the products are and ask me where I bought them from. Ryan London have even customised a set at my request with different colours. My dog looks the business wearing them. I would highly recommend for quality and customer service. Rather shocked to read the negative reviews and also think that sometimes competitors leave negative reviews on purpose! I will be purchasing again from this company. Love their products

3 września 2023
Opinia niezależna
Logo RYAN London

Odpowiedź od RYAN London

Thank you Kia for your amazing review! We truly appreciate your support!

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