Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

I like the many color options and speeds of flames available. The fireplace was easy to put together and hang. The audio options are not the best as far a quality sound, but that is an option I wasn't... Zobacz więcej

Oceniono na 1 z 5

Temperature stopped working in less than three months. It has a one year warranty in which it states they will replace or issue a refund. I went back-and-forth numerous times and they are only offerin... Zobacz więcej

Oceniono na 5 z 5

Ordered the fireplace right before Christmas, it was available on Amazon but I wanted to order directly from RW Flame. It came the day after Christmas, super quickly. Packed very well, the fireplace i... Zobacz więcej

Oceniono na 5 z 5

Fast delivery. Great sale price. That's what I waited for before buying. I bought this to use in my RV. Won't be able to try it out until I go camping this summer. It looks fantastic. It will allow me... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep AGD

Napisane przez firmę

R.W. FLAME was founded in 2017. The "R" stands for Robert, our founder's first name, and the name of our company, "Rowan LLC". "W" represents the last name of our founder, Wang. "Flame" signifies our heating appliances that bring warmth to cold buildings and to our hearts. Our founder, Mr. W, is a professional fireplace engineer. Our fireplaces are popular across Europe and America, becoming a beloved and preferred choice for many. We aim to bring warmth to cold buildings and happiness to people's everyday lives and Becoming an affordable and trustworthy brand.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

23 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Multiple options

I like the many color options and speeds of flames available. The fireplace was easy to put together and hang. The audio options are not the best as far a quality sound, but that is an option I wasn't planning on using. I have not tried the heat option as I don't plan to use that either. The only negative is the hum that the unit makes with only the flames running.

23 marca 2026
Oceniono na 1 z 5

DO NOT BIY

Temperature stopped working in less than three months. It has a one year warranty in which it states they will replace or issue a refund. I went back-and-forth numerous times and they are only offering a 50% refund despite the fact that the warranty says that they will replace or give a full refund. If I could give zero stars, I would.

14 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Rw Flame grill

Fast delivery. Great sale price. That's what I waited for before buying. I bought this to use in my RV. Won't be able to try it out until I go camping this summer. It looks fantastic. It will allow me to cook outside and not heat up the RV. I can't hardly wait to use it. It's beautiful.

21 lutego 2026
Oceniono na 5 z 5

Love my Electric Fireplace!

Received my insert for my electric fireplace! Love the look of the flame and the heat it produces! Lovely piece of furniture with extra “pazaz” with the beautiful flame!

29 stycznia 2026
Oceniono na 3 z 5

Not the output I had hoped for

It’s much too small but that’s not your fault. The output doesn’t warm the room unless I close my bedroom door completely. I love the flame. My bedroom is 11x11 so not a huge area Too much trouble to repack and return but disappointed. It works just not in the way as I had hoped. This one replaced my old one that I couldn’t find.

26 stycznia 2026
Oceniono na 5 z 5

Great fireplace

Easy to install, looks great and heats our bedroom great! Shipped fast at a great price. We love it!

23 stycznia 2026
Oceniono na 2 z 5

Been waiting for a replacement remote…

Been waiting for a replacement remote cuz the one that came with it never worked. I don't know why they wouldn't send it faster it's been a couple of weeks. I'm afraid that if it's not the remote that doesn't work then the unit doesn't work and I'm running out of time to return it.

22 grudnia 2025
Oceniono na 5 z 5

Love this fireplace!

Ordered the fireplace right before Christmas, it was available on Amazon but I wanted to order directly from RW Flame. It came the day after Christmas, super quickly. Packed very well, the fireplace is amazing. Exactly as described.

22 grudnia 2025
Oceniono na 5 z 5

Love the fireplace

Love the fireplace, easy to install and looks great. I broke the remote and their support was very fast and helped me out.

9 grudnia 2025
Opinia niezależna
Oceniono na 4 z 5

Good product

I did quite a bit of research on fireplaces and landed on the one I purchased from R.W. Flame. Overall, I am satisfied with the unit. It is sturdy, constructed of metal, not plastic, and is a nice product.

The package arrived in about 9 days. Unfortunately, it did arrive with a noticeable dent on top. I reached out to R.W. Flame and they were kind enough to provide me with a partial refund.

8 grudnia 2025
Logo R.W.FLAME

Odpowiedź od R.W.FLAME

We sincerely apologize for the delayed response and the damaged item. We have followed up with you directly via email to arrange the partial refund as requested. Thank you for your feedback—we are committed to improving our service.
Best regards,
R.W.Flame Team

Oceniono na 5 z 5

I felt really good about buying this…

I felt really good about buying this little stove, from the moment I open the box. there was packed in snugly, wonderful directions solid little piece and I enjoy it immensely. I do not find that the heat is significant.. you really do need to be in front of it (as was expected with an infrared).

22 listopada 2025
Oceniono na 5 z 5

Perfect Fireplace

Love this fireplace 🙌🏼 it is exactly what I was looking for and the perfect size ! It was easy to assemble: all pieces included, all holes lined up perfectly, no scratches on the wood! Flame looks real and the unit produces great heat! I often have to turn the heat down 🙌🏼 I am very, very happy with this purchase!

9 listopada 2025
Oceniono na 4 z 5

Good reviews

Arrived promptly. Well packaged and manual was easily accessible. It was not what I wanted. I didn't realize I had to do a little bit of work to set it up.

19 listopada 2025
Oceniono na 1 z 5

Horrible service

Horrible service, horrible product. Lights are amateur st best, heater provided no heat whatsoever. The requirements placed on me to return the product utterly ridiculous. How do I film the heater producing no heat? The "flame" looks like a person who never saw fire created it. Don't see the need for so many light colors and combos for a heater that generates no heat. DO NOT PURCHASE. if I could give negative 5 stats, I would.

13 listopada 2025

Doświadczenie Trustpilot

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