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RV Products Shop LLC Recenzje 2

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Wynik TrustScore: 3 na 5

2,9

Sklep z wyposażeniem samochodów kempingowych
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Informacje dotyczące firmy

  1. Sklep z wyposażeniem samochodów kempingowych
  2. Sklep z klimatyzatorami

Napisane przez firmę

When you want to be able to enjoy the great outdoors and head off on an adventure, you want to be able to do it in comfort. Nothing compares to driving for miles and miles, setting up camp at your destination and then sitting back and relaxing as the sun sets while you enjoy the comforts of home. All you need to make it happen is a sense of adventure and serenity and RV comfort that you can rely on. We know you have the first two covered, and we can help with the third. We’ve spent years in the RV industry working with all sorts of industry professionals and enthusiasts of the RV lifestyle. Whether it be Coleman-Mach rooftop air conditioners & heat pumps, MaxxAir products or just about any other type of RV comfort product, We’ve had experience with it all. That’s why when we struggled to find the resources online that I was looking for all the way back in 2012, we decided to do something about it. In that moment RV Products Shop was born, and we haven’t looked back since. With an expert knowledge of all things Airxcel and RV Products, we can offer the simple, honest advice you need when it’s time to repair or replace your RV HVAC appliances and parts. By combining our passion and knowledge for what we do with a unique network of contacts that gives us quick and easy access to parts and resources that few other stores can find, we can help get you back on the road with the comforts of home in no time at all. That means when you want to upgrade, repair or modify your RV HVAC systems, all you have to do is get in touch. We'll be able to offer you exactly what you need at a price you won’t find anywhere else, plus we're always available to help you find that tricky & rare repair part or that perfect rooftop air conditioner for your next adventure.

Dane kontaktowe

2,9

Średnia

Wynik TrustScore: 3 na 5

2 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

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Oceniono na 1 z 5

Scam Company

Scammed Shipping and was rude when questioned! Took $700 from us.

17 lutego 2026
Opinia niezależna
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Odpowiedź od RV Products Shop LLC

Customer ordered a rooftop AC on 2/13/26. On 2/16 I was informed by the freight company that "customer has requested to hold onto this order until 2/23. However, there is a storage fee of $122 per day. This will be a total of $976. Do you approve these fees or would you like the order returned".

My response to the freight company was "Do I have a choice that doesn't cost? If not, then yes, I accept the lesser charge. ".

Understandably the customer was very upset that they were not refunded shipping costs and were charged the return fees that are outlined in our sites terms and must be agreed upon when completing checkout.

There was no scam involved. As the retailer, we took the order, we promptly shipped the order, there were no notes left on the order to delay the shipment or anything, there was no original contact from the customer requesting more information about how long deliveries take, etc. Due to being a smaller company, we're unfortunately not able to eat the costs when such choices are made by the customer. The following email was the last one sent to the customer and it included a screenshot from a customer that emailed the night before praising the fact that we were so quick to ship:

"The majority of our customers are like the ones in the attached screenshot from an email received last night. For every customer with a perspective like yours, there are at least 50 customers with the exact opposite perspective.

Everyone I know personally would not order something if they're out of town in the window of a delivery and will not be able to take receipt. I'm sorry that these didn't play a factor for your circumstance but as most would agree it's not our responsibility to eat the costs associated with negligence on the receiving/ordering side of things. Most would agree that we fulfilled our responsibilities as a retailer and have no control over certain factors such as customer assumptions without seeking clarity.

My sincerest apologies for how the experience happened for your order."

Oceniono na 1 z 5

Company is a scam don't order from them

I ordered an item from company website and photo looked exactly like what I was replacing. When I got it was totally different and when I contacted company they said no returns and told me how they won every dispute with credit card companies so don't bother filing a dispute. Was nothing on website that said no returns that I saw. Filed dispute with CC company and got refund.

18 sierpnia 2025
Opinia niezależna
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Odpowiedź od RV Products Shop LLC

The customer's old model of thermostat has not been manufactured for many years. We like to assist and inform customers who are looking to replace their old thermostat that is no longer manufactured. This is why the product description of the item in question states in multiple places :
"Model 8530A3451 is no longer produced.
Your order will include the latest OEM replacement (Part 9420A381).
Function, wiring and compatibility remain the same, but the housing and display style are different."
(go see for yourself https://www.rvproductsshop.com/8530A3451)

In addition to that, the majority of the product photos include photos of the latest version of thermostat.

Unfortunately we cannot force customers to read product descriptions or look at the product photos but we still want to continue to educate customers about products that are no longer manufactured and offer them the latest functional replacement.

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