Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Purchased the Gold travel trailer cover, after first winter one of the downspouts poked through the cover, even with the supplied downspout covers. There were abrasions on the cover where the strap... Zobacz więcej

Oceniono na 5 z 5

Great customer service. I had forgot to put in my discount code. I called and was answered immediately. They issued a refund right away. No Hassell great company to deal with. Thanks.

Oceniono na 5 z 5

The website is so easy to navigate, found the exact cover we needed very quickly. Price was very reasonable and our confirmation after order was prompt. As it's the long weekend I don't expect it wil... Zobacz więcej

Oceniono na 5 z 5

We purchased a cover for a Sprinter model class C motorhome. Instructions for putting it on were simple but accurate - had no issues. Less than 24 hrs after we put it on a vicious storm came thr... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z akcesoriami samochodowymi

Napisane przez firmę

RVcover.ca - #1 Rated Online RV cover Company in Canada Welcome to the largest Canadian online retailer for RV covers worldwide. Here at rvcover.ca, we're united as a team because of our passion for motorhomes and protecting them from all kinds of weather. While we have put a lot of time into developing our RV covers and our Trailer covers to be waterproof, UV-resistant, and scratch-resistant, we also provide the largest inventory and selection you'll ever find! What's also important to us is that we provide you with an excellent customer support service. You can message us or even call us at any time while you are shopping. Even though rvcover.ca is an all-online shopping experience, we are people on the other end working hard to make you feel appreciated. For a limited time only, enjoy Free Shipping on all orders to Canada and a Lifetime Warranty on all covers. All prices on our website are in Canadian Dollars. We ship directly from our warehouse in Quebec. No more duties or brokerage fees. The price you see… is the price you pay. No more hidden fees. We take care of our customers with great products, at unbeatable prices, and a five-star Customer Service Team.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

188 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 20% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Do not buy this cover.

Purchased a cover from this company and used it for one season. Followed all installation instructions. In the spring when I removed my cover there were 2 wear holes along the sides of the rubber roof and wear marks all along the edge of the roof. I also have marring marks the side walls. After looking more closely to the material used to make these covers, it can be abrasive. I will never recommend this company’s cover to anyone. I have pics to show damage

5 maja 2023
Opinia niezależna
Logo Rvcover.ca

Odpowiedź od Rvcover.ca

Hello,

We’re very sorry to hear about the damage you experienced while using the cover. Since acquiring this business, we’ve upgraded the materials and made improvements to the design of our covers to reduce abrasiveness and prevent issues like this in the future.

I’d like to personally review your case and find a fair solution. Please contact me directly at 1-800-770-1838 or robert@rvcover.ca
, and I’ll make sure you receive proper support.

Best regards,
Robert

Oceniono na 1 z 5

Bought 37’ foot for 5th wheel

Bought 37’ foot for 5th wheel. Reason we bought here was lifetime warranty (yeah right). Got it in Oct and installed. One twelve inch slit at the bottom and two holes in fabric on other side. I have been trying to get help from them since end of Oct, 2023. Sent them photos 4 times and they said they didn’t get them. Spoke to man on phone this morning who advised we will have to pay $65 to ship it to them. I lost it on him and ended call. Now on to credit card company !

4 grudnia 2023
Opinia niezależna
Logo Rvcover.ca

Odpowiedź od Rvcover.ca

Hello,

We’re very sorry for the frustration you’ve experienced with your cover and the warranty process. Since acquiring this business, we’ve made improvements to both the materials of our covers and the support systems we use to handle warranty claims, including better tracking for photo submissions and faster resolutions.

I’d like the chance to personally review your case and help you find a fair solution. Please contact me directly at 1-800-770-1838 or robert@rvcover.ca
, and I’ll make sure this is addressed properly.

Best regards,
Robert

Oceniono na 1 z 5

Unhappy Camper

The purchase and delivery was fast and easy, then downhill from there. I purchased the 23-26 for my 24' Class C, after installing it, I found the fit to be extremely loose but I guess that's normal. While securing straps, I noticed the stitching had missed a seam, not in a critical area but still tried to return it, but nothing but hassle. Left it covered for 5 days while away on vacation, when I returned, I unzipped a panel to access the house batteries to remove them, that's when I noticed water dripping on the side, then lifted the front to remove the engine's battery, the hood was soaked, was dripping from the roof area. I removed it as it would have caused more damage than if left uncovered. Started the process of trying to return it, nothing but hassle, they offered me 20% discount to keep it. At this point, I wanted to dry it to box it up, so I hung sections at a time in my garage, at some point, I found another seam that was open, this one at least 4" and it was at the top near the front, so likely the source of my water issue. Tried to return it again, was offered 40% off at this point, or full refund but I had to pay for the return, Puro quote was $124, so I decided to keep it, but regretted it as it is totally useless, tried to contact them again in hopes that they would make it right and stand behind all their promises, but no answer!! Buyers beware, this is a case of "You get what you pay for", I thought I had learned my lesson, but I got taken again!!

17 października 2023
Opinia niezależna
Logo Rvcover.ca

Odpowiedź od Rvcover.ca

Hello,

We’re very sorry to hear about your experience with the fit, stitching, and water leakage. Since acquiring this business, we’ve made significant upgrades to both the materials and manufacturing quality of our covers, including improved stitching and water resistance. We’ve also worked to simplify the return and warranty process so issues like yours can be resolved more smoothly.

I’d like to personally review your case and help make this right. Please contact me directly at 1-800-770-1838 or robert@rvcover.ca
, and I’ll ensure you receive proper support.

Best regards,
Robert

Oceniono na 1 z 5

Bought 23' -26' our cover for 24' class…

Bought 23' -26' our cover for 24' class C motorhome. Defective from first install as missing one triangle latch end in front of wheel as well the cover never fit at back end of motorhome, too much fabric and strapping long, could not snug enough to stop flapping in wind. No other way to strap other than purchase of more straps but still no place to attach extra strapping. Company refused to pay for return shipping even though policy states they will pay for defective return. They said they would pay for if we took replacement but if it won't fit we don't want. Be cautious with fine print and policy as misleading. Spent two weeks with back and forth but no give on their end. Better off with the lower quality on Amazon, at least they stand behind what they say. Finally paid for shipping back ourselves and waiting on refund. Would not recommend this company even though they are in Canada.

2 listopada 2023
Opinia niezależna
Logo Rvcover.ca

Odpowiedź od Rvcover.ca

Hello,

We’re very sorry to hear about your experience with the fit and the return process. Since acquiring this business, we’ve made improvements to both the design and sizing of our covers and the clarity of our warranty/return policies so that situations like this can be handled more smoothly and fairly.

I’d like to personally review your case and make sure you’re properly supported. Please contact me directly at 1-800-770-1838 or robert@rvcover.ca
, and I’ll do my best to make this right for you.

Best regards,
Robert

Oceniono na 5 z 5

experience was awesome;site is easy to…

experience was awesome;site is easy to use ;well knowledged ,easy to order.just find your size of cover and press the key pad or call them and they will help you find what your looking for. i purchased a cover for our travel trailer.

28 października 2023
Opinia niezależna
Oceniono na 2 z 5

Manufacturing defect not acknowledged

My recently ordered Class B RV cover has a manufacturing defect. The front passenger side triangular adjustment flap is attached in the wrong direction along the side seam. It is attached in a curved part of the seam and sits high at the corner of the roof instead of laying flat across the windshield.
I submitted emails and photos clearly showing the problem, that were dismissed as normal for a "universal fit". A manager named Isaac insisted that there was nothing wrong with the cover and offered a 5% discount/refund, upped to 10% after a slightly longer conversation. He could not offer to replace it with a properly made cover since he would have to "throw it in the garbage."
Then he had the boldness to remind me that I could get one warranty exchange if it suffered tears and damage in future use.
So functionally it seems to fit reasonably well but looks rather poor for a new product and time will tell if wind will damage it prematurely.

25 października 2023
Opinia niezależna
Logo Rvcover.ca

Odpowiedź od Rvcover.ca

Hello,

We’re very sorry to hear about your experience and the disappointment with how your concern was handled. Since acquiring this business, we’ve made improvements to both our manufacturing process and our quality control, so issues like misaligned flaps or stitching defects are properly addressed and resolved.

I’d like the opportunity to personally review your case and work toward a fair solution. Please contact me directly at 1-800-770-1838 or robert@rvcover.ca
, and I’ll make sure you receive proper support.

Best regards,
Robert

Oceniono na 1 z 5

"lifetime warranty" is a bit of a…

"lifetime warranty" is a bit of a stretch. None of my covers have lasted 2 months. I've bought 3. Each time I have to pay $100 in shipping. I would really recommend not buying this product

26 września 2023
Opinia niezależna
Logo Rvcover.ca

Odpowiedź od Rvcover.ca

Hello,

We’re very sorry to hear about your experience with the durability of the covers and the warranty process. Since acquiring this business, we’ve made significant improvements to the materials and to the way our warranty is handled, so that customers receive clearer, fairer support.

I’d like to personally review your case and work toward a better solution for you. Please contact me directly at 1-800-770-1838 or robert@rvcover.ca
, and I’ll make sure this is addressed properly.

Best regards,
Robert

Oceniono na 5 z 5

Easy

Easy , quick . If it gets here by Friday I will be over the moon. Product looks great .

26 września 2023
Opinia niezależna
Oceniono na 1 z 5

Absolutely junk

Absolutely junk, and will not give you your money back! They want 95$ to send another cover. Mine ripped all over the place(not just corners) buckle broke and on and on after only months on my trailer. It is paper thin and garbage. RUN FROM THIS COMPANY.

15 sierpnia 2023
Opinia niezależna
Logo Rvcover.ca

Odpowiedź od Rvcover.ca

We truly apologize for the unfortunate experience you had with our services. Our utmost priority is to find a resolution that leaves everyone involved satisfied and content. We warmly invite you to reach out to us directly at your earliest convenience using the provided contact number: 1-800-770-1838 and ask to speak to Robert.

Your feedback holds immense value for us, as we are committed to improving our services and addressing any concerns. We wholeheartedly appreciate your patience and understanding in relation to this matter.

Thank you very sincerely,
The Team at RVcover.ca

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