Rutaku Recenzje 42

Odpowiedź od Rutaku

Wczoraj

If you send us a complaint about a problem with your account within 12 hours, an exchange/refund will be provided. If you tell us there's a problem with the account days later, there's nothing we can do about it. However, if you contact us via live support, we can give you extra balance. We don't want any of our customers to be unhappy.

Odpowiedź od Rutaku

5 kwi 2026

Dear seller,

We would like to clearly state that the situation you described is absolutely not accurate and no such issue has ever occurred in our system.

Additionally, we have a dedicated private Discord channel where all sellers can easily reach us regarding any issues. Furthermore, our website provides 24/7 active support, offering multiple ways for users to contact us. Despite these available channels, no attempt to reach us has been recorded, which is concerning.

We have reviewed our system logs and transaction records for the relevant period and found no evidence supporting your claim. As proof, we are sharing a screenshot below:
https://prnt.sc/QIrciRqCUX9I

All transactions on our platform are securely logged, and in case of any withdrawal or payment issue, full support is always provided. Therefore, the claim does not reflect the reality of our services.

We highly value customer satisfaction; however, we do not accept baseless accusations of this nature.

We kindly ask you to contact us so we can review your case in detail.

Kind regards,
Rutaku

Odpowiedź od Rutaku

18 mar 2026

Hello Tarin,

At Rutaku, we prioritize maintaining a fair and transparent marketplace for all our users. Regarding the transaction you mentioned, our team conducted a thorough investigation and confirmed that a faulty product was provided. As a result, a full refund was issued to the customer in accordance with our buyer protection policies.

Please be advised that individual listing requirements (such as mandatory screen recording) do not supersede the platform's official Terms of Service and safety protocols. To date, we have never unfairly treated any of our sellers or customers; however, we take swift action in cases involving faulty items or violations of our community guidelines to ensure the integrity of our site.

Every single transaction is meticulously reviewed by our team. We are constantly working to provide a secure and seamless shopping experience for everyone. Account suspensions are only implemented as a last resort following breaches of our user agreement or unprofessional conduct.

Best regards,
The Rutaku Team

Odpowiedź od Rutaku

28 lut 2026

Hello,

Thank you for taking the time to share your feedback.

We’re truly sorry to hear about your experience. At Rutaku, many of the products listed on our platform are supplied by different independent sellers. That said, receiving banned or problematic accounts is absolutely not the experience we want for our customers.

Please be assured that we have reviewed this situation, and the sellers responsible have been subject to the necessary actions in line with our policies. We take issues like this very seriously to protect the quality and reliability of our marketplace.

If you are still experiencing any problems, we kindly ask you to contact our live support on our website or send us an email directly. Our support team will be more than happy to assist you and make sure the issue is resolved properly.

Customer satisfaction is very important to us, and we appreciate the opportunity to make this right.

Best regards,
Rutaku Support Team

Odpowiedź od Rutaku

24 lut 2026

Thank you for your feedback.

We would like to clearly state that the claims mentioned in this review are completely false and do not reflect our company’s practices in any way. We never access customer accounts after delivery, nor do we change passwords or interfere with accounts under any circumstances.

Additionally, we categorically deny any involvement in logging into accounts, sending spam messages, or promoting any website through customers’ friend lists. Such actions go strictly against our company policies and ethical standards.

Customer security and satisfaction are our top priorities. If you have experienced a specific issue, we kindly ask you to contact our support team with your order details so we can investigate the matter transparently and assist you properly.

We regret that unverified accusations like these can be misleading to potential customers. We remain fully open to constructive communication and resolution.

Best regards.

Odpowiedź od Rutaku

28 lut 2026

Hello,

Thank you so much for your kind words and positive feedback!

We’re truly happy to hear that everything worked smoothly and that you had a safe and problem-free experience with your purchase. Providing reliable service and high-quality accounts is our top priority, so your satisfaction means a lot to us.

If you ever need any assistance in the future, our support team is always here to help.

We appreciate your trust in Rutaku and look forward to serving you again!

Best regards,
Rutaku Support Team

Odpowiedź od Rutaku

28 lut 2026

Hello,

Wow — thank you so much for this incredible review!

We truly appreciate your trust and loyalty. It means a lot to hear that after trying several other websites, you chose Rutaku and decided to stay with us. That kind of feedback motivates our entire team to keep improving every day.

We always aim to provide reliable NFA accounts, fast support, fair compensation when needed, and a smooth overall experience. Knowing that you’re satisfied with both our service and support is the best reward we could ask for.

Thank you again for being part of the Rutaku community — we look forward to serving you for a long time!

Best regards,
Rutaku Team

Odpowiedź od Rutaku

28 lut 2026

Hello,

Thank you so much for your amazing feedback!

We’re glad to hear that you found our service safe and fast, and that our live support was able to resolve your issue quickly. Providing fast delivery and reliable assistance is always our priority.

We truly appreciate your support!

Best regards,
Rutaku Team

Odpowiedź od Rutaku

28 lut 2026

Hello,

Thank you for your kind review!

We’re very happy to hear that you’re satisfied with our fast support and overall service. Your trust and recommendation mean a lot to us.

We truly appreciate your support!

Best regards,
Rutaku Team

Odpowiedź od Rutaku

6 lut 2026

Hello,

Thank you for your comment. We understand your concerns regarding ranked restrictions on some accounts.

To clarify, a portion of accounts on the market may indeed have temporary ranked limitations such as placement requirements, queue delays, or short-term ranked bans. This is a common situation across the platform and not unique to any single provider.

If you prefer not to spend time on normal games or placement matches, we strongly recommend purchasing our Ranked Ready option. These accounts are fully prepared for ranked play and can enter ranked queues immediately without additional requirements.

Additionally, in cases of login-related issues, replacements are usually provided quickly. Accounts without restrictions remain fully functional, and many customers have no issues at all.

If you have any further questions, we would be happy to assist.

Best regards,
RutakuSmurfs LTD
Customer Support Team

Odpowiedź od Rutaku

28 lut 2026

Thank you so much for your recommendation!

We’re really glad to hear that everything worked perfectly and that you had no issues with your account. Your satisfaction means a lot to us.

We truly appreciate your support!

Best regards,

Odpowiedź od Rutaku

26 sty 2026

Hello,

Thank you for taking the time to share your feedback. We are sorry to see that your experience led you to leave this review.

We would appreciate the opportunity to better understand the reason behind your comment and to review any issues you may have encountered. If there is a problem, we are committed to resolving it as quickly and fairly as possible.

Please feel free to contact us directly through Trustpilot or via our official communication channels so we can assist you further.

Kind regards,
RutakuSmurfs LTD.

Odpowiedź od Rutaku

28 lut 2026

Hello,

We truly appreciate you taking the time to share your experience.

It’s great to hear that even in situations where something didn’t work at first, our replacement process was fast and effective for you. We always aim to handle issues quickly and make sure our customers can continue without stress.

Thank you for choosing Rutaku multiple times — we’re looking forward to assisting you again whenever you need us.

Best regards,
Rutaku Team

Odpowiedź od Rutaku

28 lut 2026

Hello,

10/10 feedback like this truly makes our day — thank you!

We’re very happy to hear that you’ve purchased multiple accounts and never experienced any issues. Consistency and reliability are what we work hard for.

We appreciate your trust and continued support!

Best regards,
Rutaku Team

Odpowiedź od Rutaku

28 lut 2026

Hello,

Thank you for your feedback.

We’re sorry to hear that the account was banned after you logged in. That’s definitely not the experience we want you to have. Please contact our live support on our website with your order number and details so our team can review the case and provide a replacement if it qualifies under our policy.

We’re here to help and will do our best to resolve this quickly for you.

Best regards,
Rutaku Team

Odpowiedź od Rutaku

28 lut 2026

Hello,

Thank you for your kind words!

We’re truly grateful for your loyalty and trust. It means a lot to know that you consistently choose us for your purchases.

We’ll continue doing our best to provide you with the quality and service you expect.

Best regards,
Rutaku Team

Odpowiedź od Rutaku

28 lut 2026

Hello,

It means a lot to us that you’ve chosen Rutaku for so many purchases and that you’re satisfied with both the stability of the accounts and our instant replacement service when needed. Providing fast assistance and fair solutions is always our priority.

Your recommendation and trust motivate us to keep improving every day. Thank you for being such a valued customer!

Best regards,
Rutaku Team

Odpowiedź od Rutaku

28 lut 2026

Hello,

Thank you for your feedback!

We’re glad to hear that everything went smoothly with your purchase and that you’re satisfied with your account. That’s exactly the experience we aim to provide.

We appreciate your support and hope to see you again!

Best regards,
Rutaku Team