rtb.ie Recenzje 

Totally unacceptable experience.
I've been a landlord for years and used to update tenancy details online.
Then they introduce a new website and force existing users to re-register, and appear to have implemented it without rigorous testing.
I've given up trying to register, countless phonecalls trying to correct their mistakes (error messages, names misspelled etc).
It used to work (clunky but just about functional), now I can't do anything online so I have reverted to paper forms and posting it to them - total f##k up on their part.
What do the RTB add for all the unnecessary form filling and gathering of data that they already have apart from stress and hassle?

If I could give a minus star I would only reason for 1 star is I cant write a review without clicking it.

Just tried to make a phone call to them after numerous emails WAIT TIME 50 MINUTES.

They don't answer emails are incapable of fixing a basic query with the incorrect spelling of a name. How this company exists is beyond me

See my life passing before my eyes dealing with this lot. Absolutley infuriating experience. Clunky website, zero response to e-mails (officially min response time of 14 days!!!), very long wait times when calling and more often than not I have had to give up.

IMHO they bring nothing to the table other than a bucket full of bureaucracy

Who designed this website? It is clunky and time-wasting; save draft does not work meaning you have to start from the beginning. Then the information sought is
information that you may not have to hand,d.o.b. of tenants and their pps numbers. There are several pages to complete, duplication of addresses. This needs to be simplified. Finally, the €40 registration was increased to €220 because they claimed the original registration was not made (€90) and added a late payment of €90 to it, billing me for €220. But I had the original registration and receipt. Incompetence of the highest order. Then you can delete the arrears by pressing X and you then pay the €40 registration. Time wasted on this bureaucratic clusterfunk 3 hours. Who is responsible for this utter mess?

Most frustrating and incompetent organisation I have ever had the misfortune to deal with. Was informed that I needed to update to new online system but cannot as I keep being told that my PPSN does not match my name (despite me being registered with them for 10 years) Have sent several emails and made several phone calls - nobody seems to talk to one another and o only get a stock response “acknowledging” my sent email.
Discovered on a call that a tenancy was not registered successfully in Dec 2020 despite me having a credit card receipt and an email from them at the time confirming the registration had taken place.
Was told I now owe a fine!
Sent them an explanatory letter and the fee due this year via registered post in late September. Cheque was cashed in mid November but I have had no contact whatsoever from then to say if the issue is resolved.
It is impossible to get an answer on the phone (>50mins on hold on one occasion) or via email.
And I still cannot log on…
Am at my wits end trying to sort this out - a process I started in June!

I tried in vain several times to use their online annual registration form. Had to give up. Rang the company a few times and eventually got to speak with an official. After I explained my problem and asked if It was possible to complete the registration process manually and return the fee by post, the official reluctantly agreed. I also asked her if she would send me out the annual registration forms by post and she promised that she would. However, the forms didn't arrive for a month later approximately. By this time, I had given up hope of ever 0getting the forms and I was afraid to miss the annual renewal deadline. This resulted in me having to go to to my local library and ask them to print out the forms. I completed form and returned it with the cheque. One month later, no reply or acknowledgement of the money sent. I must say that the form was most cumbersome to complete and appear to ask details that would not be available to the landlord, for example, personal data about a tenants such as his/her PPS number and email address. I'm used to dealing with government official documents but these forms and their entire website is far from being user friendly or customer oriented from a landlord's perspective. I have read the previous reviews posted on this website. I am shocked to see the amount of bad reviews landlords have posted. I am wondering if the managers at senior level ever read these reviews? Hopefully, they will read them and try to take on board the problems the landlords encounter when doing business with them. I hope my feedback and the feedback from other landlords will result in the Organisation reviewing and revamping their systems and make the entire process less complicated and more user friendly in every respect. No landlord should be forced to do business on line and these forms should be readily available in local libraries. It should always be possible to do business with the organisation manually as well as electronically. It would be helpful if landlords were given timely acknowledgements of their correspondence and their queries dealt with effectively.

Worst company to deal with don't answer phones left holding for nearly an hour ,they want you to pay your bill but you can't get through absolutely awful service 100% disgraceful

Absolute joke of a business not fit for purpose, keep getting letters stating that a tenancy is active even though it's been cancelled on the online portal. Threatened daily fines, no return communication. No wonder landlords are exiting on mass having to deal with these bunch of clowns.

I’m trying to re register a tenancy and they just don’t respond to emails, even to verify my email when I am trying to register so now I can’t continue. The website doesn’t work, no messages or chat working. They need to be reported for total incompetence.
I’ve been trying to sort this out for a month already.
Terrible company, please sort your customer services out.

Never seen such incompetency as I have with the RTB! I had so many problems with their website and have had loads of 40 minute wait phone calls with them. Everyone giving me a different answer. Finally got through to someone yesterday who knew what they were talking about.Eventually have sorted out a tenancy that has now ended and ot course when trying to add the new tenancy, it is just spinning everytime I try to add a tenant. I also had emailed them over a month ago and got no reply back. It needs a major overhaul of both management and website!!

Write to them in February 2022 to notify them that a tenancy had ended - they never acknowledged the letter in October 2022 they then emailed me With a threatening notification to reregister my tenancy or risk fines despite the tenancy ending 8 months earlier - and the property is now sold. So I email them their own form to notify them that the tenancy had ended and I no longer own the property and I never get an acknowledgment and now in November they send me another threatening email - so I try to use their online messaging service on their site and it crashes repeatedly - this after spending hours trying to set up an online account which never works - they are an absolute pathetic excuse of an organisation

Not even worth a one star review. Nobody is answering the phone. Emails not answered. Webpage does not load.

Abysmal. This is a dysfunctional organisation. It’s impossible to deal with them online. When you phone they’re rude and unhelpful. When you write they don’t answer. And then they fine you for being late. Minister you got to fix this mess

I absolutely NEVER write reviews, on anything …but this service absolutely needs to be reported for its utter and complete incompetence.

This service is an absolute disgrace. If I could I would give it NEGATIVE stars as Abysmal is too positive an adjective to describe the service.

I waited on the phone call support team to answer for over 50 minutes to make a very VERY general enquiry on access to an already registered property….

The RTB website denied me access, quoting ‘unauthorised access’ when I tried to logon using a valid email and passcode. As a consequence of same I couldn’t contact the RTB by email either….I have no clue as to why that means of contact should be denied as it could be a simple ‘generic’ email, with a general query, without need for any specific RTB registration details.

Eventually on getting through, I was advised by their abrupt customer service representative that they were very busy and the Chrome browser I was using on my iPhone, iPad AND Laptop were the problem….apparently they were not up to date…absolutely ridiculous when you are using an IPhone 14 with Google Chrome as your preferred browser….updated regularly by Apple…I was also told to ‘get help’ from an outside technician and/or to download new and updated Chrome browser on my laptop and to call back if I still had a problem…I did exactly that….I updated Google Chrome all devices, still NO difference…,I called back at 4.50….only to be greeted by a ‘we are closed for the day’ greeting….The RTB Website advises that the office closes at 5pm….obviously an early cut off for staff on Tuesday 27th September 2022.

No doubt an ‘excuse’ due to the ‘excessive call volumes’ will be given to refute this…an utterly and ludicrous rebuttal.

This body is an an absolute disaster. I've been trying to renew a tenancy for 2 months now and can't get past the step of authorising my email address for no apparent reason. They have terminated their webcam service and never answer their phones. I have made several 40 plus minute calls but no answer. Emailed them 5 times and no answer. This organisation needs to be disbanded or have a complete management and staff overhaul. I'm in the process of paying rental income tax and can't claim mortgage interest relief as the tenancy hasn't been renewed. At best it's gross incompetency from rtb, and there needs to be an investigation into their procedures

Despite writing to them in June, and having confirmation of delivery of the letter I never received a reply. Gave up trying to contact them by phone so unsure how you are suppose to engage with them?

Now received a letter requesting payment, or face an additional charge month on month, when in fact payment was made on June the 11th. Never had a receipt of payment either, but the web portal shows payment made, ahhhhhhhhhhhhhhhhhhhh

The organization needs investigating and some reengining of the web logic and the process. I am at a loss of what to do if none engages with you????? - its a complete ****show.

This is undoubtedly the worst website and organization ever! Can't get through to them by phone, webchat, email or post.

Took over 3 months for them to respond to my application to register.

Why do they exist? Certainly not to help landlords who fund them.

We have had the same issues as Mark however we are still trying to reactivate our account! After spending hours online and on the telephone over the last six months (plus) we have still not been able to get our account reactivated.

The Residential Tenancies Board of Ireland website and service leaves a lot to be desired.
I tried reactivating a tenancy which the RTB, had for some unknown reason archived. The only way to reinstate it, I was told was to email them.
Their email response time is officially 14 working days, (which is way too long). After 4 weeks I still haven't heard anything from them.
The website is slow and cumbersome.
If you are lucky enough to get registered and pay, it shows up on your bank statement as PRTB a name they changed in 2015, 7 years ago!.