Great games, but withdrawals can be frustrating
Royal Reels has a really good selection of games and the site itself is quite easy to use. I enjoyed playing the slots and the live casino, and at first everything seemed pretty smooth. The bonuses and promotions also looked attractive.
However, the experience changed a bit when I tried to withdraw. My payout stayed “under review” for quite some time and I had to go through extra KYC checks, even though I had already verified my account earlier. Waiting and not getting clear updates from support was honestly quite stressful.
Another thing that surprised me was the 3x wagering requirement on deposits before you can withdraw. I didn’t realise that at first, so it felt a bit confusing when I tried to cash out.
Odpowiedź od Royal Reels
Thank you for sharing your feedback. We’re glad to hear you enjoyed our game selection and platform experience. Withdrawals may occasionally require additional verification checks to ensure player security and compliance, which can sometimes extend processing times. Our team is always working to improve communication and clarity around KYC and wagering requirements. If you still have any concerns, please contact our support team so we can assist you further.