We feel really disappointed
We feel really disappointed and let down by Rowley Dunleavy. At every stage in the process, we feel that they over promised and under delivered. They promised to liaise closely with our site manager, they didn’t contact him once. They moved forward the date of our second payment and then threatened to charge us interest if we didn’t pay. They let us know on the Friday evening that they wouldn’t be starting when we arranged on the following Monday, and started 10 days late. They promised 2 kitchen fitters, we got one, who kept on leaving our site to do other work. They asked us to pay the final amount before the job was complete and once again threatened us with charging interest if we didn’t pay. Finally, when a handle broke and came off a cupboard, 2 months after completion, it took them 3 MONTHS to finally send us another handle (didn’t offer to come and do the work themselves), but they sent the handle in a flimsy large letter envelope with no padding and needless to say the envelope broke open and the handle was lost. They were the cheapest and we wish we had spent a bit more money and got a better service. The company caused us so much stress and aggravation.