Roundhouse Design Recenzje 

Odpowiedź od Roundhouse Design

11 maj 2026

Hi Roy,

Thank you for taking the time to leave your kind review.

We’re pleased to hear everything was dealt with efficiently and that you had a positive experience with our team. Attention to detail and providing a reliable, responsive service is very important to us, so it’s great to know this was reflected in your project.

We hope you enjoy your space for many years to come.

Warm regards,
The Roundhouse Team

Odpowiedź od Roundhouse Design

1 kwi 2026

Hi Andrew,

Thank you for taking the time to share such a thoughtful review.

We are so pleased to hear how happy you are with the refresh of your kitchen. It’s great to know that Ledion and Ivan looked after everything so carefully, and that Andrew Levy ensured the whole process ran smoothly from start to finish.

Aftercare is a really important part of what we do, so it’s especially rewarding to hear that this made a difference to your experience. We hope you continue to enjoy your “new” kitchen for many years to come.

Warm regards,
The Roundhouse Team

Odpowiedź od Roundhouse Design

1 kwi 2026

Hi Suzie,

Thank you very much for your kind review.

We’re delighted to hear that you are pleased with the refresh of your kitchen, and that the colour matching and updates have made such a difference. It’s always rewarding to see a kitchen given a new lease of life.

We hope you continue to enjoy your space for many years to come.

Warm regards,
The Roundhouse Team

Odpowiedź od Roundhouse Design

19 wrz 2025

We are very sorry to hear that your experience at our Fulham showroom did not meet your expectations. At Roundhouse, we pride ourselves on delivering the highest levels of service and design expertise, and we are disappointed to learn that you felt let down.

Our process usually involves a thorough consultation supported by preparation materials and design inspiration from the client to ensure that our designers can create a proposal tailored to individual needs and budgets. In this case, it appears there was some miscommunication around next steps, and we regret that this left you feeling frustrated.

In this particular case, we called you and also emailed in follow up but received no reply.

We would like to reassure you that we take all feedback extremely seriously. Our team has reviewed the situation carefully and we will use your comments to ensure this doesn’t happen again in the future. While we regret not having the opportunity to present a design in this instance, we thank you for sharing your thoughts and wish you every success with your new kitchen.

Thank you,
The Team at Roundhouse

Odpowiedź od Roundhouse Design

19 wrz 2025

We are sorry that your experience has not been to the standard we would expect, our installations manager has reached out to you directly to discuss this further.

At Roundhouse we hold ourselves to the highest standards and always strive to ensure complete customer satisfaction. We take customer feedback extremely seriously and always endeavour to provide excellent customer service and attempt to find solutions to any problems. This is reflected in 65 independent five-star reviews on houzz.co.uk and four Best of Houzz Customer Service Awards including this year and last.

We would like to offer our sincere apologies once again and assure you that we take every single issue very seriously, we will investigate and put things right as best as we can and as quickly as possible.

Thank you

The Team at Roundhouse

Odpowiedź od Roundhouse Design

1 kwi 2026

Hi John,

Thank you for taking the time to share your experience.

We’re delighted to hear how pleased you were with the design and overall quality of your kitchen, and that the installation was largely seamless. At the same time, we appreciate your openness in highlighting the challenges encountered during the fitting stage.

While situations like this can occasionally arise, we’re glad we were able to work with you to reach a satisfactory resolution. Your feedback is invaluable in helping us continue to refine both our processes and communication.

Thank you again for your recommendation, it really means a great deal to us.

Warm regards,
The Roundhouse Team

Odpowiedź od Roundhouse Design

Zaktualizowano 4 kwi 2024

Thank you for taking the time to review our services it is very disappointing to learn about your experience. We take customer feedback extremely seriously and always endeavour to provide excellent customer service. This is reflected in 58 independent five-star reviews on houzz.co.uk and four Best of Houzz Customer Service Awards including this year and last.

We have looked very carefully into the issue you raise. We are always very clear with all our clients from the commissioning of a project our payment procedure and terms and conditions including final balance of payment is prior to delivery. This is done at the beginning of the kitchen design process as well as when the initial deposit is placed months in advance. On 30th November our production team sent you an email with the “for manufacture pack” which included PDFs of the Front Sheet, Terms & Conditions, specification, furniture drawings, final invoice and installation guide. The invoice clearly showed (not in small print) the balance to be paid 7 days before delivery allowing at least 3 months notice to when final payment was due. Our installation co-ordinator sent you an email on 12th March with a delivery letter and programme of works with the latter clearly stating again our payment terms with payment due on 20th March. Subsequently our installation co-ordinator then sent you another clear and polite email reminding you the balance was due on 20th March with the invoice attached again.

With regards to the last minute cancellation of your Roundhouse workop order this was because you found a more competitive quote with another supplier elsewhere. We always recommend using our worktop suppliers who we have worked with for over 20 years for the reason they provide the best quality materials, a huge variety of choices and are reliable. We also understand when a client would like to use their own supplier. We feel in this instance your comments on your worktop were nothing to do with what we could offer and the service we provide.

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Thank you for your further response and whilst we take on board all your comments having looked back through all our communications to you from the designer and our installation team there were several emails detailing payment terms including the invoice sent as an attachment. The invoice clearly states at the bottom “Balance due 7 days prior to delivery.” Two emails were sent 30th October and 30th November, the first highlighting the importance of the “for manufacture pack.” From our designers email to you "The For Manufacture Pack will have several important documents. A full set of plans and post survey plumbing and electrical plans, full furniture, worktop and appliance list. The final invoice and a set of Terms and conditions. The Invoice will show the next, interim payment and it is the paying of this and signing of the T&Cs that will trigger the manufacture." The second on 30th November “for manufacture pack” included our Terms and Conditions and final invoice which need signing before we commence the manufacture of your kitchen. We always ask our clients to read all documents and correspondence carefully.

We are proud of our friendly team most of whom have worked for Roundhouse for many years and our installation co-ordinator sent you a polite and clear email with regards to loading the lorry at the factory. It states in our Terms and Conditions we cannot deliver a project until full payment has been made. We are disappointed you had to post on other review sites, our designer has since called you to discuss your feedback which we have taken on board. Your kitchen is currently being installed and understand all is going smoothly. As always we will do the best job to the highest standard with the fitting of your kitchen. We do hope you enjoy your kitchen for years to come.

Odpowiedź od Roundhouse Design

1 kwi 2026

Hi Rob,

Thank you for your feedback, we’re very sorry to read about your experience.

We take aftercare and customer support extremely seriously, so it’s concerning to hear that you felt unsupported. While our kitchens are made using bespoke elements, we always aim to provide ongoing assistance and solutions should any issues arise.

We would really appreciate the opportunity to look into this further and see how we can help. Please do get in touch with us directly at aftercare@roundhousedesign.com so we can review your case in more detail.

Kind regards,
The Roundhouse Team

Odpowiedź od Roundhouse Design

1 kwi 2026

Hi Tom,

Thank you for your feedback.

The issues you have raised are extremely serious and not reflective of the standards we uphold across our teams and partners. We take matters like this very seriously and would welcome the opportunity to look into this further.

Please do contact us directly at aftercare@roundhousedesign.com with more details so we can review your experience properly.

Kind regards,
The Roundhouse Team