Arisha was very helpful and I could relate to her comments, which doesn't always happen. My problem is not with Arisha it is the time R&L it is taking for my very large credit being refunded to... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After many attempts to get help from Ross and Liddell as I have unsure who is cutting grass in certain areas, today I spoke with Gail who was absolutely fantastic and was finally able to get me the in... Zobacz więcej
40% of reviews only one star Fact - over 3 years with acknowledged health and safety hazard partly blocking emergency exit Fact - over 36 weeks to arrange repair to security fence Fact - gr... Zobacz więcej
Reakcja na opinię
Having dealt with some bad factors previously, Ross + Liddell are the best I've come across. Online chat function is really helpful, Paige and Rhiannon recently assisting with missing keys from previo... Zobacz więcej
Informacje dotyczące firmy
- Firma zarządzająca nieruchomościami
- również w kategorii:
- Biuro nieruchomości
- Inspektor nieruchomości komercyjnych
Napisane przez firmę
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Dane kontaktowe
Zjednoczone Królestwo
- ross-liddell.com
4,0
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 78% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Nicole has been very helpful and…
Nicole has been very helpful and friendly. Very good customer service from her.
27 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Michael, we're delighted to read your feedback. Thank you for taking the time.
Paige
Paige responded quickly and looked into the issue straight away. Very pleased with her response and professionalism.
28 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Mrs Gray, thank you very much for taking the time to review our services. We shall pass your feedback onto Paige.
Many thanks to Rhiannon who got me…
Many thanks to Rhiannon who got me information that I needed quickly and efficiently. Much appreciated Rhiannon!
28 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Ainsley, thank you for your review. We shall pass this onto Rhiannon.
I had a query regarding an email I…
I had a query regarding an email I received today. I used Live Chat and Rhiannon responded instantly putting my mind at rest. Excellent service. Thank you Rhiannon
28 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Sally, thank you for your review. We appreciate you taking the time.
Ross+Liddell provided a smooth and…
Ross+Liddell provided a smooth and professional service. They were approachable, responsive, and handled everything efficiently.
27 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you so much for your feedback, we really appreciate it.
Submitted a request for our development…
Submitted a request for our development which was handled and actioned by Nicole promptly and professionally. Thank you Nicole!
27 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Alex, we're glad to hear you are happy with our service, thank you.
Great online chat
Paige from repairs team was great and responsive with my enquires.
27 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Vicky thank you so much for taking time to provide feedback.
Provision of invoice and promise of a resolution of a charge
POsitive, effective responses on the chat line
26 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Great to read your feedback, Sharon, thank you.
Clear customer service
Candela was extremely helpful in the removal of fly tipping at Waterfront Plaza development. Many thanks!
26 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Ryan, thank you for sharing details of your recent experience with Candela. We appreciate you taking the time and we are delighted to hear that you were happy with your experience.
Candela
Like most of the reviews Ross and Liddell certainly has its flaws but Candela really helped me out. Candela dealt with my issue promptly and went further to help than what I asked. Thanks Candela!
23 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Russell, thank you for your feedback. We're glad to hear that Candela was able to assist you quickly.
Nicole helped me with a request and…
Nicole helped me with a request and promised she would call me back once she gets a response for the relevant team, great customer service.
21 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Felipe, it's great to read such positive feedback. Thank you for taking the time to review.
Friendly customer service
Just lodged a repair ticket with Claire from repairs team and she was friendly and efficient.
21 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Lisa, great to hear that you received a great service from Claire. Thank you for leaving feedback.
Needed help resetting my online account…
Needed help resetting my online account after starting chat I was set up quickly and with no fuss
20 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Elma, thank you for your feedback, we really appreciate it.
Paige was helpful
Paige was helpful in passing on an issue we have to our property manager and hopefully they will be helpful too in getting us the info we need
20 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Shannon, thank you for your feedback. We appreciate you taking the time and we are delighted to read that you are happy with our service.
Don't use them
Poor communication, they are with holding money from peoples, they didn't check areas of our estate and started to make our estate look awful and uninviting to people. Whenever we tried to contact or get information they would fob people off. Honestly if you can get away from them as a company I would as I think your average joe could do a better job when they also work a 9 till 5
19 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Mr Leonard, we're sorry to read your comments. To enable us to identify your account and assist you with any queries, we have sent you a request for information. Please respond to this request so that we can assist. Regards
Very quick response from Colin.
19 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Alan, thank you for taking time to review our services. We appreciate it.
Nicole was very helpful and clear in…
Nicole was very helpful and clear in her replies to my queries.
19 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Gerard, thank you for taking the time to review our services. We are delighted to hear that Nicole was able to assist you quickly.
Facts v Coroporate aspiration gobbledegook
40% of reviews only one star
Fact - over 3 years with acknowledged health and safety hazard partly blocking emergency exit
Fact - over 36 weeks to arrange repair to security fence
Fact - grass knee height and no weeding for most of summer autumn period
Fact - messed up debt recovery process
Fact - 10 day service agreement period for complaint handling extended to 4 weeks at both stage 1 and 2 complaints
Fact - outstanding issues at stage 2 level told to pursue with first tier tribunal
Fact - requires 40 of 78 owners to effect
Ross & Liddell complaint response - Corporate aspiration gobbledegook
Draw your own conclusion
14 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Mr Hay, Thank you for taking the time to leave another review.
We note your comments, although we do not agree with several of the points raised.
We have responded in detail to your previous reviews and have already addressed the matters you have raised via our Complaints Process.
As always, we remain available should you wish to discuss anything further, directly with us.
excellent and prompt response to the…
excellent and prompt response to the point
15 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you so much for providing feedback. We are glad to hear you received a quick and effective response to your enquiry.
Thank you Nicole
Thank you to Nicole for being so efficient today. Her customer service skills were second to none. Sh was able to remove my issue in 5 mins.
14 stycznia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Karley thank you so much for providing feedback. We appreciate it.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.